Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free) | In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Red Roof Inn PLUS+ Chicago - Naperville

2.5 out of 5
Red Roof Inn PLUS+ Chicago - Naperville
1698 West Diehl Road, Naperville, IL

Reviews

7.0

Good

Rating 10 - Excellent. 278 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 182 out of 1001 reviews" "
Rating 4 - Poor. 104 out of 1001 reviews" "
Rating 2 - Terrible. 145 out of 1001 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel R

Liked: Cleanliness, staff & service, property conditions & facilities
Smaller rooms and few amenities compared to higher priced motels, but clean, convenient and comfortable.
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 14 Apr 2024
Hi Daniel,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Naperville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

monica, Norridge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds great linens coffee maker quiet hot water perfectly only downfall was the toilet wouldn't flush it was fixed in the morning
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on 13 Apr 2024
Dear Monica,Thank you for telling us about your recent visit at Red Roof Inn PLUS+ Chicago - Naperville. It's great to read that our comfortable beds, great linens and hot enough water in the coffee maker pleased you. However, you stated that the issue with the toilet was less than ideal. Nonetheless, it's great to read the issue was resolved promptly. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

Arun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Served the purpose.. how ever there was no fridge or microwave in the room !
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 8 Apr 2024
Hello Arun, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I appreciate your 5/5 score following your stay. I am happy to read that our room serve its purpose. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. In the future we recommend that you explore the other room types we have available with the amenities you need. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 7 nights in Mar 2024
Response from Tianna RediResponse Specialist on 2 Apr 2024
Dear Franklin, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Georgios

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 2 Apr 2024
Thank you for taking a moment to leave a review, Georgios. The staff and I at the Red Roof Inn PLUS+ Chicago - Naperville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRed Roof Management RediResponse Specialist

6/10 Okay

Royacr

Travelled with partner
Liked: Staff & service
Good for the price you get. Nothing too crazy. Located in a convenient location. Staff were very nice, rooms keep the noise from the highway out. No complaints.
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 1 Apr 2024
Thank you for taking a moment to leave a review, Royacr. The staff and I at the Red Roof Inn PLUS+ Chicago - Naperville appreciate your 3/5 score following your stay. I am happy that you were fond of our nice staff, good prices and the other highlights listed. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Chelsea

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 28 Mar 2024
Hello Chelsea, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Chicago - Naperville we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Kishore

The room was nice inside but the outside of room it wasn't so great.
Stayed 3 nights in Mar 2024
Response from Carla RediResponse Specialist on 28 Mar 2024
Dear Kishore,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Chicago - Naperville. I am glad see that the room met your expectations. However, I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the outside of the room was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

SRINIVASARAO

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was okay. Not great.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 26 Mar 2024
Dear Srinivasarao, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Naperville. It's good to read that our location was convenient to your travels. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
water pressure a little weak. otherwise everything else was great
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 24 Mar 2024
Dear Ann, Everyone here at the Red Roof Inn PLUS+ Chicago - Naperville was proud to see your 5/5 score. I am happy that you found our hotel to be great. However, you stated that the water pressure was a little weak. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on 20 Mar 2024
Dear Lorenzo, We at the RED ROOF PLUS+ CHICAGO - NAPERVILLE are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

antonio

Travelled with partner
Disliked: Property conditions & facilities
The room is clean and service is ok but the only thing is they have bed bugs I got bit up me and my partner they need to do a reset in the rooms to clean them
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on 14 Mar 2024
Dear Antonio,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Chicago - Naperville. It's good to read that you found the room to be clean and the service was to your liking. However, I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Tianna RediResponse Specialist on 12 Mar 2024
Hello Robert,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Naperville and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

JOEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Tianna RediResponse Specialist on 6 Mar 2024
Hello Joel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Naperville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Lanesha

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on 5 Mar 2024
Hello Lanesha, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Brenda, Aurora

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on 3 Mar 2024
Hello Brenda,The staff at the Red Roof PLUS+ Chicago - Naperville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Red Roof Management

10/10 Excellent

Leslie

Travelled with partner
Pleasant visit
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on 27 Feb 2024
Hello Leslie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof PLUS+ Chicago - Naperville. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 rating. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The team and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lettensie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nishaye, Rewards Specialist on 27 Feb 2024
Dear Lettensie,The staff at the Red Roof PLUS+ Chicago - Naperville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Derrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Never stay there
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 24 Feb 2024
Dear Derrick,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NAPERVILLE. At Red Roof it's truly disheartened to read that you didn't get to stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your comment. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on 22 Feb 2024
Hello Robert,Your review of the Red Roof Inn PLUS+ Chicago - Naperville was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was nicely updated and clean. Exceptional value!!! We reserved the upgraded room so we had fridge and microwave. Some red roof plus locations automatically have them so make sure to check which type of room you select. We felt safe and secure in our room. We’d stay here again since the cost was so low and the room was nice (no weird smells and everything was clean)
Stayed 3 nights in Feb 2024
Response from Xao RediResponse Specialist on 21 Feb 2024
Hi Karin,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Chicago - Naperville with us. It was so rewarding to see that we earned your 5/5 score with our nicely updated rooms and our affordability. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

Lacresha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was quiet, nice and the room was comfortable. The young man that checked me in and out was very professional. I like that the motel had an elevator. I will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 17 Feb 2024
Dear Lacresha,We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Naperville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and professional; In additional to the comfort of the room meeting your expectations, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Could have more soap
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on 17 Feb 2024
Hello Marissa,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof PLUS+ Chicago - Naperville. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 rating. However, I was saddened to read that your stay fell short of your expectations due to the quantity of soap not being to your liking. Please accept our sincerest apologies for the impact this had on your stay with us. On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable.Thanks again and we hope you’ll visit us again on your next trip! We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lorenzo, aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located next to businesses, all walkable
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 8 Feb 2024
Dear Lorenzo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our convenience in being in walking distance to businesses. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

8/10 Good

Sriram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Carla RediResponse Specialist on 9 Feb 2024
Hello Sriram, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Naperville and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Candace

Stayed 1 night in Feb 2024
Response from Samantha RediResponse Specialist on 23 Mar 2024
Thank you for your perfect rating, Candace. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 3 Feb 2024
Dear Vanessa, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. We are glad to see that you enjoyed your stay, prompting your 5/5 score. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ilkhomjon

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor front desk
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 31 Jan 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Chicago - Naperville, Iklhomjon. I am sorry that your experience did not meet your expectations. You stated that your experience with the front desk was poor, which hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

6/10 Okay

James

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Beds were hard as a rock and extremely uncomfortable, hairs were still in shower and bathroom floor. Parking lots was littered with garbage
Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on 29 Jan 2024
Dear James, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the bed not being to your liking, the uncleanliness of the parking lot and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Marni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 29 Jan 2024
Hello Marni, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Naperville and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

FABIAN

Disliked: Staff & service, property conditions & facilities
Need to fixing the light
Stayed 1 night in Jan 2024
Response from Adraine RediResponse Specialist on 27 Jan 2024
Dear Fabian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NAPERVILLE. Thank you for letting us know that the light need fixing. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will share this feedback with our management team so that they can investigate.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Salvador

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 25 Jan 2024
Hello Salvador,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Makiyah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel welcome. Had a terrible time checking in did not accommodate! Will not be booking here again ever in life
Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on 23 Jan 2024
Hello Makiyah, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Chicago - Naperville. I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. Please accept our sincerest apologies for the check- in process not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Nathaniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. The front desk service was amazing also. Would definitely stay there again
Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 22 Jan 2024
Hello Nathaniel,We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Naperville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very accommodating and you loved the cleanliness of our rooms, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 22 Jan 2024
Hello Tarah,The staff at the Red Roof PLUS+ Chicago - Naperville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 19 Jan 2024
Thank you for sharing your 10/10 rating with us, Karen. Our staff at the Red Roof Inn PLUS+ Chicago - Naperville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

2/10 Terrible

Yandy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wather in the hotel for more than 1 day
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 19 Jan 2024
Thanks for sharing your feedback with us, Yandy. The team at our Red Roof Inn PLUS+ Chicago - Naperville was saddened to see that we failed to provide you with a satisfactory stay. You stated that the lack of water in the hotel for more than a day hindered your stay. As such, Red Roof would like to extend its apologies to you.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Jan 2024
Response from Carla RediResponse Specialist on 17 Jan 2024
Dear Jason,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ Chicago - Naperville. It's great to see you that enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
Comfortable, quiet stay. No issues or problems. 5/5 stars.
Stayed 3 nights in Jan 2024
Response from Oshane RediResponse Specialist on 16 Jan 2024
Dear Valued Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ CHICAGO - NAPERVILLE regarding the comfortable and quiet stay. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Ikezaki

Stayed 7 nights in Jan 2024
Response from Carla RediResponse Specialist on 16 Jan 2024
Hello Ikezaki, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Chicago - Naperville we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Room was very clean
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 13 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

6/10 Okay

Juan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It was convenient location off the highway.
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 10 Jan 2024
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - NAPERVILLE. We value you as our guest and welcome your 3/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that we are at a convenient location off the highway. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Creighton

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 10 Jan 2024
Hello Creighton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Ryan

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Linton RediResponse Specialist on 10 Jan 2024
Hello Ryan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

8/10 Good

Elvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A like the room for de price 👌
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on 10 Jan 2024
Hello Elvia,Thank you for telling us about your recent visit to RED ROOF PLUS+ CHICAGO - NAPERVILLE. It's good to read that our value-based room met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Best regards,Red Roof Management

6/10 Okay

George

Disliked: Staff & service, property conditions & facilities
Pay for what you get
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 10 Jan 2024
Dear George, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. I am glad to see that you were pleased with the value to price ratio, prompting your 3/5 score. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super star
awesome amazing
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 10 Jan 2024
Dear Roberto,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. It's great to see that you enjoyed your stay, resulting in a 10/10 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Anthony

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Love how staff is friendly, knowledge, and very helpful. Would recommend for small family, single or couple. Only thing I didn't like is having to book only 1 month at a time, 2 would be reasonable for holiday planning or unique situations.
Stayed 23 nights in Dec 2023
Response from Carla RediResponse Specialist on 10 Jan 2024
Dear Anthony, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. We ae glad to see that you were pleased with how friendly knowledge and helpful the staff were, prompting your 5/5 score. However, you mentioned that you did not like that you are only able to book one month at a time. We will take your comments into consideration to make changes to improve our customer experience. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Dionicio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the last min stop !!!
Great stay. Stopped there for a good night sleep!!
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 2 Jan 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ CHICAGO - NAPERVILLE. Dionicio, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about your great stay and our hotel met your needs. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Dionicio, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Shareen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 1 Jan 2024
Hello Shareen, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management