Ratings based on 3,306 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Phila, Pa

Great location

Posted 30-May-2015
Very friendly staff. I love the location. Great hotel!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom minnesota

nice for the price!

Posted 29-May-2015
Pros: the cleanliness. smelled smoke free :)
Cons: the room was a little stuffy. maybe the air conditioner was old? The air conditioner was loud though.
Location: 1 mile from Navy Pier, a hop and a skip to Michigan Avenue fine shops
this hotel was nice for the price. it was close to Michigan ave and Ohio street so everywhere was within walking distance. it was also only a mile away from Navy Pier. My family and I enjoyed our stay, and we would recommend this hotel to everyone looking for a convenient location to all of downtown Chicago. we would definitely be coming back!
3 out of 5
by A verified travellerfrom South Carolina

The hotel staff was dreadful.

Posted 29-May-2015
Pros: The location was great and the restaurant in the hotel provided wonderful food and service.
Cons: Training for front desk staff.
Location: Great location near all the major transportation routes.
Upon our arrival the front desk staff were not welcoming, their responses to my questions were cold and unprofessional. The front desk was too small and although two staff persons were working the front desk I had to wait twenty minutes before I was told my room was not ready. The front desk guest services were outright poor! When I booked my room , I believed I would experience a first class stay.. There was a box mailed to the hotel for my wife birthday. I was charged $10.00 to pick up the box from the front desk, after I had asked if the box arrived when I checked in.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, Il

Promotion awareness

Posted 28-May-2015
It would've been nicer if you email every now and then promotions, specials or discounts on a regular basis since my family usually stay here twice a year. Actually this month was the 4th year in a row that they pick to stay in this hotel. They really like it.
3 out of 5
by A verified traveller

Posted 25-May-2015
Not a family hotel, worn down room, room service phone operator not friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago Far South Suburbs

Nice Small hotel, nice roof top bar

Posted 25-May-2015
Overall our stay was good. The sofa bed didn't have extra pillows so that was a little uncomfortable. The service was very good and I really liked how guest services would text me during my stay to see everything was going.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-May-2015
The hotel was good and really well located if you want to visit the magnificent mile.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful, spacious room and great staff.

Posted 21-May-2015
Enjoyed our stay, it was a nicely appointed boutique hotel that was very clean and very professional. Our room was very large and luxurious. I would stay there again and recommend it.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sonoma Ca

A good choice, well located

Posted 21-May-2015
Pros: location
Cons: elevator service, carpet maintenance
A good choice that is well located to the Michigan Avenue shopping district. This not a five star upscale property but rather a good mid point property. The rooms are spacious and especially good if yours has been renovated and maintained. Worth a try but check certain expectations at the front door.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-May-2015
Great location. We had a suite so no problem with size. The elevators were very small and there were only 2 so getting up to room was time consuming and hard to fit stroller, luggage and people Nice hotel and valet was super friendly and helpful