Ratings based on 2,934 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom lawrence, KS

Great hotel!

Posted 24-Nov-2014
So close to Michigan Ave. Great hotel, location, and staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Nov-2014
The hotel was a great price and comfortable. Nicely located near Michigan Ave.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom PA

Great hotel! Clean room. Plenty of space

Posted 21-Nov-2014
Great hotel room, plenty of space. Awesome bathroom. Rainshower. Friendly staff! Incredible rooftop bar with great whiskey drinks. Would stay here again
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Great location yet outdated

Posted 21-Nov-2014
Hotel was nicely located right near the shopping district. However the hotel room was a bit outdated as there were cracks in the walls in the bathroom and the heat did not work. The donut shop in the hotel is amazing and is a must try!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Nov-2014
Fantastic hotel in a great location, loved the location and bar!
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing hotel and location!

Posted 18-Nov-2014
Pros: It had a great location, off Michigan Ave by the Hancock Building. It has a great bar on the 18th floor. The customer service was great!
Cons: Only two small elevators were available. The wait wasn't long.
Great hotel. They were accommodating from the minute we got there. Our room wasn't ready, so they kept our luggage and even texted us when our room was ready. The rooms were great, bathroom a bit small. But very clean.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Indianapolis

Great location, friendly staff, great bar.

Posted 18-Nov-2014
Pros: Location, friendly staff, great rooftop bar, cleanliness.
Cons: The toilet seat in our room needed to be replaced since it was the wrong size.
Location: Shopping, restaurants, church. Easy cab ride anywhere.
We loved the hotel. Our rooms were clean, quiet, and nicely decorated. Everyone was friendly and helpful, and we felt very welcome.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom México City

Nice hotel with excellent location in the Miracle

Posted 18-Nov-2014
Pros: The suite, the roof lounge and the location
Cons: The bathrooms
Location: It's walking distance to Chicago's premiere attractions, stores and restaurants
We had a very confortable suite, with great bedding and spaces. The shower was broken
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Washington DC

Nice place near the miracle mile

Posted 18-Nov-2014
Pros: The Rafaello has a friendly non mega chain experience.
Location: Within a couple of blocks we saw a Christmas musical at a small theatre and had a world class dinner at the Rosebud Steak House.
Easy check in and out. Very nice large suite. Lots to do within reasonable walking distance.The staff ran a 3 question contest on our last night for a free bottle of wine via cell phone. We didn't win but it was fun.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very central and good value for money

Posted 15-Nov-2014
I got a good rate on this hotel by booking in advance. It is well located and represented good value for money. Service was good and the room was clean and in good order. I did find the room a little cold at night but I was there during a cold spell. The windows have metal frames and are not well insulated so the heating has to work overtime to keep the room warm.