Ratings based on 2,414 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Try it. It is really nice

Posted 27-Jul-2015
I like it everything's is ok They a really five star hotel everything look like A five stars
5 out of 5
Recommended
for Everyone
by A verified traveller

Big rooms

Posted 27-Jul-2015
I like it and I would recommend my family and friends to stay at this hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jul-2015
Pros: We were extremely tired and were able to check earlier.
Cons: Maybe fridge space for left over deep dish pizza that is impossible to finish at the restaurant. Perhaps a microwave and less expensive water.
Location: Excellent but maps should be handy.
We had a wonderful stay at this hotel. The room is very clean and the bed is very comfortable. I would stay longer if the prices could drop when additional nights are booked. Very close to Walgreens and to all the wonderful shops. Very friendly staff and attentive too. They know when you go and come back. Nice place to stay.
3 out of 5
by A verified traveller from west palm beach, fl

Ok hotel close to shopping

Posted 17-Jul-2015
Pros: Beds were comfortable Bellmen were warm and welcoming Close to shopping
Cons: read above
Location: Shopping on magnificent mile Hancock tower Short taxi ride to shedd , Adler and field ( $15- $18 taxi ride including tip )
My experience at the Omni hotel was underwhelming . I booked this hotel last minute on Expedia listed as a secret 4.5 star hotel. The housekeeping was inconsistent; first night I found a hair wad in the window sill and hair hanging off the television . I could definetly tell there was a different housekeeper each night. After that, someone great came through and pulled out the sofa bed and cleaned more thoroughly. Also, the dark decor drew attention to dust and stains. There was also either very dirty or stained carpet near the elevators in the lobby. I was surprised to learn that this hotel was recently renovated. This hotel didn't offer us a car service at all so be prepared to take taxis unless you mind walking. Also, I did not have much of a view except the direct face of another building on the 16th floor. This hotel also does not offer complimentary bottled water. There is a Walgreens a few blocks away. The pros to this hotel were the welcoming bellmen and comfortable beds. The concierge was also pleasant and helpful. Overall it's an ok hotel close to shopping . I was a bit disappointed because it was described as a 4.5 star hotel which it is not.
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel staff was exceptional

Posted 14-Jul-2015
The staff and the location make it worth coming back!
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location

Posted 08-Jul-2015
Pros: Location
Cons: Our room did not have a nice view.
Location: Everything and anything is nearby
Hardly spent time in the room because we were doing so much in the city. The hotel was conveniently located.
5 out of 5
Recommended
for Families
by A verified traveller from Nashville, TN

Great hotel - excellent, knowledgable staff

Posted 05-Jul-2015
Pros: please see above
Cons: please see above
Location: We did - Shedd Aquarium, Museum of Science and Industry, Field Museum, Adler Planetarium, Navy Pier, Boat tour, great restaurants all around, Sky Deck
We loved our Omni stay. The hotel is right in the middle of everything. We could walk to almost everything. The staff was excellent. The concierge was very knowledgeable and helped us throughout our stay. Valda, who drove the hotel car, was wonderful - a definite asset to the hotel. The suite was perfect for our family of 5. It was quiet and comfortable. The only thing that might could use a little work was check out. It took around 30 minutes to go through all of the line items. Everything was charged fine - just very confusing - seems like a process that needs to be streamlined a little. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lubbock, Texas

location, experience, and value

Posted 04-Jul-2015
Great location and excellent value. Very clean and well maintained. Nice to have a 2 room suite. Staff was very friendly and responsive. Close to public bus transport but a little more of a walk to the L. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jul-2015
the hotel was nice and convenient. I think the maid service might be stretched a little thin (forgot to restock toiletries, shower curtains kind of smelly), but otherwise room was nice.
5 out of 5
Recommended
for Everyone
by A verified traveller from A

Fantastic!!

Posted 02-Jul-2015
Perfect location! Very clean rooms!! Comfortable beds!! Safe!! Highly recommended!!