Ratings based on 2,328 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom B'ham, AL

Good location

Posted 19-May-2015
Loved it! Easy to walk to everything! Very clean and upscale hotel!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom oh

Excelent

Posted 16-May-2015
Excelent location close to all restaurant and shpping stores. The king suite was comfy and classy.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Los Angeles

Great hotel in a fantastic Chicago location.

Posted 04-May-2015
Pros: The room are really nice.
Cons: restaurant, bar a bit short on choices.
Location: Location is great in the middle of the magnificient mile.
Very nice hotel. Great rooms and service located in the middle of magnificent mile in Chicago steps away from deep dish pizza restaurant, shops. a Bit noisy with all the sirens but all hotels in downtown Chicago suffer from street noise.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-May-2015
Good experience, nice staff. Only complaint is that they don't give you a receipt when you leave.
4 out of 5
Recommended
for Everyone
by A verified traveller

So Nice But

Posted 02-May-2015
Loved the corner room, bed comfort, coffee bar on 4th floor. Wifi should be free for all, not just club members. 67 dollars is too much for valet. With tips it came to over $70 per day. Otherwise, great.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location

Posted 01-May-2015
The bed needs To be replace!!!! So worn out, you end up in the middle of the bed (in a hole!!!)
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Apr-2015
Pros: Location, location, location
great trip to Chicago. had lots of fun. Great location
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sweden

Business Stay

Posted 29-Apr-2015
The hotel was in a great spot, with plenty of dining options close by. The room was nice but a bit awkwardly set up with the tv against the long wall, between the bed and sofa. It didn't point towards either one and was too wide to twist completely. There should be free wifi for all. I object to paying for wifi in an expensive hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Missouri

Weekend getaway.

Posted 27-Apr-2015
Awesome hotel right in the middle of Michigan Ave. The guys out front were the nicest, giving you direction and telling you the best places to eat! Would stay again
2 out of 5
by A verified traveller

Invasive turndown service staff

Posted 27-Apr-2015
Pros: The room and location.
Cons: Turndown service staff, see prior notes.
Location: Right in the middle of the Magnificent Mile.
The turndown service staff are quite invasive. The night I checked in, someone knocked at around 6pm and asked if I ordered turndown service which I did not since I just arrived. Each morning between 9am to 11am in 30min intervals someone would knock and/or use a room key to come cleam the room - quite annoying if you are trying to sleep in on the weekend. On one of the nights, I left my room for an hour only to find the turndown service came in and replaced the soaps and give one new towel. It seems that they must have come in and realized that I was out for a few minutes and left. The odd thing was that they filled my ice bucket?? Maybe they were planning to take a break or thought that I went out for ice?? I have a few theories; they like to be very clean (doubtful), they have bad processes and re-clean rooms for no apparent reason only to keep their jobs (plausible), some suspect activities going on like going through people's luggage (plausible). Room was nice an renovated but turndown service is very invasive.