Ratings based on 2,394 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveller from Nashville, TN

Great hotel - excellent, knowledgable staff

Posted 05-Jul-2015
Pros: please see above
Cons: please see above
Location: We did - Shedd Aquarium, Museum of Science and Industry, Field Museum, Adler Planetarium, Navy Pier, Boat tour, great restaurants all around, Sky Deck
We loved our Omni stay. The hotel is right in the middle of everything. We could walk to almost everything. The staff was excellent. The concierge was very knowledgeable and helped us throughout our stay. Valda, who drove the hotel car, was wonderful - a definite asset to the hotel. The suite was perfect for our family of 5. It was quiet and comfortable. The only thing that might could use a little work was check out. It took around 30 minutes to go through all of the line items. Everything was charged fine - just very confusing - seems like a process that needs to be streamlined a little. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lubbock, Texas

location, experience, and value

Posted 04-Jul-2015
Great location and excellent value. Very clean and well maintained. Nice to have a 2 room suite. Staff was very friendly and responsive. Close to public bus transport but a little more of a walk to the L. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jul-2015
the hotel was nice and convenient. I think the maid service might be stretched a little thin (forgot to restock toiletries, shower curtains kind of smelly), but otherwise room was nice.
5 out of 5
Recommended
for Everyone
by A verified traveller from A

Fantastic!!

Posted 02-Jul-2015
Perfect location! Very clean rooms!! Comfortable beds!! Safe!! Highly recommended!!
4 out of 5
Recommended
for Families
by A verified traveller from Regina

Great location

Posted 02-Jul-2015
The Omni Hotel was very well located right on Michigan Avenue near all the best shopping and restaurants. The staff is exceptional and made out stay more than enjoyable. There were a couple small details that need some attention such as overall upkeep of the rooms as well as cleaning details but all in all a fantastic property that I would recommend to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jun-2015
Lovely hotel right in the middle of the miracle mile. Separate small sitting room makes for a more comfortable experience. All major sights easily walkable from this location, or via public transport. Lots of bars and restaurants nearby.
5 out of 5
Recommended
for Couples
by A verified traveller

well positioned for amenities of Chicago

Posted 24-Jun-2015
Pros: friendly and helpful staff. High level of comfort
Cons: more light in rooms
Location: easy reach of museums, parks, zoo, lake. Situated within main shopping area. Plenty of choice of restaurants nearby.
Nice hotel. Walking distance or short taxi ride from all city centre facilities
5 out of 5
Recommended
for Everyone
by A verified traveller from Rochester, Michigan

Birthday Trip for Wife

Posted 22-Jun-2015
Hotel was very nice, location was great right on Magnificent Mile. Hotel restaurant was excellent. Near all attractions. Very pleased would highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 14-Jun-2015
Everything was great, except even with two HD TVs there were essentially no HD channels.
5 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee, WI

Great location on Michigan Ave.

Posted 13-Jun-2015
Cons: Our keys cards deactivated each time we put them in our purse. We had to stop at the front desk upon returning to the hotel to have them re-activated.
Excellent customer service - we mentioned to the front desk personnel that there should be a mirror somewhere else in the suite besides the bathroom (there is a full length mirror on the back of the bathroom door, in addition to the mirror over the sink). Upon returning to our suite a few hours later, we found a large mirror in the living room area.