Ratings based on 1,881 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location, spacious room...

Posted 23-Sep-2014
Great location, big and comfortable room. Would stay there again. The rug in our room could was a bit worn. Overall, great hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dayton, OH

Great location on Michigan Avenue

Posted 17-Sep-2014
Pros: Great location and hotel staff was very accommodating. Beds were very comfortable!
Cons: Suite was smaller than the online picture depicted. We had five people (two beds and a sleeper sofa) and were a bit cramped for space.
Location: Hotel staff did an excellent job of getting us taxis and giving us information. We were very close to everything we wanted to do.....great location!
We had a wonderful stay at the Omni Chicago. The rooms were very clean and staff was extremely helpful. We had to ask for towels a couple of times, but delivery was very prompt and everyone was very friendly. The pool was great and we wished we had more time to enjoy the relaxing environment!
3 out of 5
by A verified traveller from Sydney

Conveniently located and good food

Posted 16-Sep-2014
Pros: Food and location
Cons: Wireless network. Pillows were too soft, no substance.
Location: It is right in the heart of everything. That's the best thing about the hotel. It's location. You can walk anywhere.
My room was a small suite which was comfortable with dull furnishings. Wireless network connectivity was inconsistent and sometimes poor. Completely unusable in the bedroom. Lack of accessible power points in the bedroom and the living room unless you sat at the desk. I had room service a few times and the food was very good. It is an excellent location. I found the staff were mostly disinterested although the porters and doormen were very good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Sep-2014
The only thing bad is they only offer coffee until 6:30 am at the lobby. I had a 7 am departure so I have to buy coffee? I had used the one in the room the night before and there was not a maids cart out to get another one in the morning.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Posted 14-Sep-2014
Great location and very friendly staff! Bathrooms are a little dated and cramped in the rooms but otherwise the room was very nice. Enjoyed our stay! Loved the noon check out!
4 out of 5
Recommended
for Everyone
by A verified traveller from Mexico

Good hotel on the Magnificent Mile

Posted 11-Sep-2014
Pros: Location, cleanliness, check in and check out process.
Cons: Bed and TV a little outdated.
I was looking for a hotel in the area within a reasonable price and this one fulfilled my expectations.
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice hotel close to the beach/lake.

Posted 10-Sep-2014
Pros: friendly staff. bell hops/front desk/housekeeping/maids. complimentary juice coffee in the morning. shoe shine and press.
Cons: HD flat screen in the bedroom part of the suite and HD in the living room part of the suite.
Location: lots of restaurants and shopping nearby, walking distance. Parking garages and whole food stores( health concious) eaters. Lake Shore Drive/expressway
went to the fitness center and the treadmills(5) did'nt work properly. mentioned to the front desk. desk clerk said she would report to engineering and next day same problem. need new machines. also a couple days there was no water in the fitness center. whirlpool/spa timer didnt work properly. Once set it just kept on going and going and going. reported this to front desk as well, to no avail. Room was ok. Nothing spectacular. This hotel used to be a real 4 star hotel dont know what happened over the last 5-10 years.
4 out of 5
Recommended
for Everyone
by A verified traveller from milan,ohio

Nicely located

Posted 07-Sep-2014
Pros: Location,price,cleanliness
Cons: N/a
Location: Shop, eat
Very nice!!! Staff was so nice!! Room was nice!!
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Great location

Posted 05-Sep-2014
Pros: Location, nice sized room, very friendly staff.
Location: In the middle of the Magnificent Mile. Close to everything. Beyond the shopping, close to grocery stores (Trader Joe's, Whole Foods).
Nice hotel in a great location in the middle of the Magnificent Mile.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, great service

Posted 05-Sep-2014
Location: Nice hotel next to Magnificent Miles shops, restaurants, bars and Michigan lake beach.
Nice hotel next to Magnificent Miles shops, restaurants, bars and Michigan lake beach.