Ratings based on 1,752 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis, MO

Good location and facilitiea.

Posted 18-Jul-2014
Friendly staff and acceptable rooms with a great location. Bar is good and food is tasty.
3 out of 5
by A verified traveller from Illinois

Not worth the $ in my opinion

Posted 18-Jul-2014
I was kinda dissapointed with my $220/night room, was very basic and the layout was weird,the shower head was broke, 1990s tube tv and super tiny pool, but was close to all the shops downtown!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jul-2014
Room was very comfortable. Hotel staff friendly and accommodating. Great location for shopping on Magnificient Mile.
3 out of 5
by A verified traveller from portland ore

omni

Posted 15-Jul-2014
Pros: location
Cons: See above
Location: Most things are walking distance
Nice hotel.Over priced.Had to pay for items that are usually free else where.Internet 10 $ and up .Each computer extra.No view only into building 5 feet away
4 out of 5
Recommended
for Everyone
by A verified traveller from Carmel, IN

Traveling with kids

Posted 13-Jul-2014
If you're traveling with kids this hotel works. Keep in mind the beds and pillows are not comfortable. The hotel is not fancy but has all you need. Have a fantastic location.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hudson, MA

Great hotel in a great location

Posted 13-Jul-2014
Pros: The rooms are spacious. We enjoyed relaxing on the rooftop of the hotel. The staff was always friendly and helpful.
Cons: A larger coffee bar would have been nice, but there's a Starbucks and Dunkin' Donuts within a few blocks.
Location: The hotel is close to many shops, 360Chicago and Tilt, Navy Pier, and the Water Tower. Also, there is no shortage of great restaurants in the area.
The customer service is top-notch. Any problems, which weren't many, were addressed promptly. The hotel is conveniently located to many attractions. Although we mostly walked to the parks and museums, the subway is not far and is an option. We had dinner one night and the food was delicious. I recommend the salmon. We would definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveller

It was very convenient.

Posted 08-Jul-2014
Pros: Location
Location: We bought the 3 day hop on and off bus tour. The hotel was close by.
The hotel was nice and the service was very good. The room was clean and roomy.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 07-Jul-2014
Pros: Location and friendly helpful staff.
Cons: The TV battery was dead in the sitting area. The TV in the bedroom was not as good of reception as the one in the sitting area, which was great.
Location: It is in a perfect location, just off Michigan Avenue and close to Water Tower and other shopping.
The location and friendliness of the staff were excellent. The room could have used a little updating. All in all, enjoyed my stay.
3 out of 5
by A verified traveller

I don't like this hotel

Posted 07-Jul-2014
When I checked in this hotel at around 8 pm, the staff was tired. The location is wired. There is no self parking. The room is smaller than it was shown in the picture.
4 out of 5
Recommended
for Everyone
by A verified traveller from West Lafayette, IN

Nice hotel close to great shopping area

Posted 06-Jul-2014
My family and I stayed at the Omni for the Fourth of July celebration at Navy Pier. Our hotel room was very clean and the staff was extremely helpful. Overall a pleasant stay!