Ratings based on 2,207 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland, Ohio

Great place centrally located.

Posted 23-Feb-2015
Pros: Convenience, comfort
Location: Walking distance to multiple 4 and 5 star restaurants. Cabs quickly accessible. American Girl store a comfortable walk for children.
Doormen were friendly and very efficient. Check in was quick and easy. Always my first choice of where to stay in downtown Chicago.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

We will return soon

Posted 21-Feb-2015
Pros: The cleanliness of the hotel
Cons: N/A
Location: Close proximity to Michigan Avenue's Macy and the famous Girodano's.
Great location with an excellent staff. Also, the pool is only 3.5 feet deep so it's great for kids. My family and I will be returning soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2015
Here for a conference. The only problem I had was the robe left in the bathroom had black streaks all over it. I just didn't use it. Otherwise everything was very clean and comfortable
5 out of 5
Recommended
for Everyone
by A verified travellerfrom woodridge il

great hotel

Posted 18-Feb-2015
Loved the location the staff the room was great and I really the wonderful staff my kids enjoyed and had fun I will be coming back
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, amazing view, on Michigan avenue

Posted 10-Feb-2015
It was a really nice hotel, check in and out was easy. They brought our bags up to our room for us. I got a suite with some people and the view was amazing. I loved being able to look out the window at all the lights. The room was very clean and the bathroom was very nice. The only thing I didn't like was that there wasn't a microwave and no forks or knives.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great downtown location

Posted 09-Feb-2015
Great hotel, great staff, very good service. Had family and staff was great with children. Located near all downtown amenities!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom tampa fl

Excellent

Posted 07-Feb-2015
I love everything easy check in and easy check out rooms are super clean and comfy definitely a 5 star
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago area

Great Downtown Hotel

Posted 07-Feb-2015
Pros: Location, comfort & roominess. The curb and bell staff were beyond gracious, helpful and welcoming. We were there during the most recent blizzard.
Location: Mag Mile, Navy Pier, Water Tower, Loyola University, quick cab to museums & train station as well as Northwestern Hospital campus.
Most comfortable hotel bed and pillows of all hotels I have stayed in around the world - crazy! I wanted to purchase the pillow from my bed - unfortunately that is not allowed.
2 out of 5
by A verified travellerfrom Chicago

It was OK

Posted 02-Feb-2015
Pros: Location
Cons: Updates on Room
Location: Shopping Stores
I expected for the amount of money that we paid, that the room would be better. The TVs were outdated and the Decor. They charge 76 dollars for parking. That is unacceptable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jan-2015
The staff was extremely friendly and the room were nicely appointed.