Ratings based on 2,168 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jan-2015
The staff was extremely friendly and the room were nicely appointed.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

It was good.

Posted 21-Jan-2015
Pros: Clean
Cons: In-room Wifi
Nice and clean room. A little small though. Freindly staff however need to improve in room wifi.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Indianapolis, IN

Great upscale hotel close to shopping

Posted 19-Jan-2015
Pros: Staff and room were excellent
Cons: don't over price the small stuff
Location: Shopping, restaurants, site seeing, etc.
Super friendly staff, suite type rooms, great comfy bed. Would have preferred not to spend $5 on a glass of cranberry juice (the beer was $4) but overall a very nice hotel. Highly recommended.
2 out of 5
by A verified travellerfrom Chicago

It could have been better!

Posted 08-Jan-2015
The neighbor in the room next to us was so loud we had to call security. We will not stay at the Omni again!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Great location awesome I'm beyond delicious buffet

Posted 05-Jan-2015
Great location amazing staff lovely room comfortable beds awesome bar delicious buffet breakfast
1 out of 5
by A verified travellerfrom Chicagoland

Most disappointing hotel stay of 2014

Posted 05-Jan-2015
Pros: Location
Cons: Honoring the published check in time. Lighting in the rooms. Updating the rooms.
I travel often for business and our family spends 3-5 weekends in Chicago each year. The Omni has a 3:00 check in. We arrived at 2:30 and was told our room wouldn't be ready until 3 or 3:30. No problem. We did a bit of shopping, but with an 8 year old in tow in cold weather, we returned to the hotel lobby at 3:30. We didn't get our room key until 4:40 p.m. The front desk personnel repeatedly told me that housekeeping was working off of a master list and there wasn't anything they could do. We entered room 502 in complete darkness. The entry alcove had a silver plate covering where there used to be a light. The light switch didn't turn on any lamps, and the lamp next to the couch wasn't working. The drapes were drawn as the cord was broken, so we couldn't open it to get more light. I have never stayed in such a dimly lit room. You literally had to strain your eyes to search through the luggage. The room was in dire need of updating. The carpet was incredibly worn. The sofa sleeper was low rate. It looked like one you would purchase for a college dorm room. To say we were disappointed would be a huge understatement. I would never stay at the Omni Chicago again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Massachusetts

Posted 05-Jan-2015
Location: I definitely recommend Sunny Side Up for breakfast and visiting the Hancock Observation Tower
My daughter and I met her best friend and mother for a girl's weekend in Chicago and we had a very positive experience. None of us had ever been, so we relied on the concierge for recommendations. Amiri was very friendly and took his time giving us recommendations for fun things to do and interesting places to eat. Every member of the staff that we interacted with were friendly and helpful. The room was very spacious and clean and they even left cookies in the room at night for the girls, which they loved!
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel, perfect location.

Posted 05-Jan-2015
The only complaint I have is that our check in time was delayed by 2 hours. And at first, yes that was frusterating but the hotel is magnificent. Very comforting and clean, and makes you feel right at home. It's right on the magnificent mile which makes it all the better. The hotel staff was super helpful and very attentive. I would definitely go back here with family or friends. I highly recommend this hotel.
3 out of 5
by A verified travellerfrom illinois

Unprofessional

Posted 04-Jan-2015
7:30pm checkin finally, room not ready. My kid found a shot glass on the ledge behind the drapes. Extremely noisy with no soundproofing between rooms. Don't look at the pictures online. They're lies. $70 parking not included. No fridge or microwave in suites. Pool is a large bathtub
3 out of 5
by A verified travellerfrom wisconsin

Overpriced rooms have seen better days

Posted 31-Dec-2014
Great location and friendly staff but the condition of the rooms leave a lot to be desired. Parking is more expensive than other hotels and they charge for wifi. There are plenty of hotels that are much nicer and less expensive within a few blocks.