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Reviews of The Chicago Hotel Collection - Millennium Park

2.5 out of 5
The Chicago Hotel Collection - Millennium Park
55 E Washington St., Chicago, IL

Reviews

5.2
Rating 10 - Excellent. 18 out of 112 reviews" "
Rating 8 - Good. 18 out of 112 reviews" "
Rating 6 - Okay. 22 out of 112 reviews" "
Rating 4 - Poor. 9 out of 112 reviews" "
Rating 2 - Terrible. 45 out of 112 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

4.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

VHugoC

Liked: Cleanliness, staff & service, property conditions & facilities
Good

2/10 Terrible

Christine

Stranded in Chicago
I received emails, confirmations to a hotel that had closed 3 months prior! No one answered the phone, unable to leave vm. Horrible! Don’t ever book there. They left us stranded in Chicago.
Stayed 1 night in Jun 2023

2/10 Terrible

Patty

Travelled with family
Disliked: Cleanliness, room comfort
Make sure it’s open.
I texted for the em early check in. They texted back that the hotel was closed!!! Thank goodness hotels.com helped me rebook. This was the day before my stay and if I had not texted, I would have not been notified.
Stayed 1 night in Jun 2023
Response from millennium on 7 Jun 2023
hotel it's been close since February expedia should be the one to inform you about this

2/10 Terrible

Cory

Stayed 1 night in Jun 2023

2/10 Terrible

Stephanie

Stayed 3 nights in May 2023

6/10 Okay

Edwin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were filthy, floors were sticky clearly not cleaned routinely. The sheets on the bed were very dusty and dirty did not feel comfortable staying on these beds. The living room area is not as pictured it was hideous. Definitely do not recommend this stay
Stayed 1 night in Feb 2023

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, room comfort
The property was good location, but the scaffolding aroudn the building was little inconvenient. Overall, wonderful stay but got stuck in elevator first night.
Stayed 2 nights in Dec 2022
Response from The Chicago Hotel Collection - Millennium Park on 8 Jan 2023
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

10/10 Excellent

JANICE

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
The hotel suite was clean, but all the tvs had to share one device in order for them to work including remotes 😡😡, there were no cooking supplies in the kitchen area, no parking, have to call a number to speak with someone, but over all the room was clean.
Response from The Chicago Hotel Collection - Millennium Park on 24 Dec 2022
Thank you for your feedback. At our Millennium Park location we do have cooking supplies although you would have to request these. It's stated in our site parking is no avaible but there is a under ground parking garage located on Michigan Ave. Otherwise you can use the SpotHero App to reserve a spot online. We hope we answered your questions. We hope to see you back soon.

8/10 Good

Karin

Stayed 1 night in Nov 2022
Response from The Chicago Hotel Collection - Millennium Park on 24 Nov 2022
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

6/10 Okay

Jeff

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Room was a little small for the money. Room has full kitchen but no cups, dishes, utensils at all.
Stayed 1 night in Nov 2022
Response from The Chicago Hotel Collection - Millennium Park on 24 Nov 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Okay

Angela

2/10 Terrible

Luca

Stayed 1 night in Oct 2022
Response from The Chicago Hotel Collection - Millennium Park on 3 Nov 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness
Mixed review~
Check in had a hiccup. Tried to check in and the kiosk was out of room keys. Then tried to use a different kiosk and the kiosk informed us that our room was not ready. Then we had to call the support line and took them about 10 minutes to figure it out. The location is great and it was easy to walk to all of the attractions we wanted. The room was clean but our biggest problem is that the sofa bed was broken, which is consistent with many other reviews. I just thought it would be fixed by now. So it's really a mixed review here. I wish the check in process was smoother and the bed was fixed, but at the same time the location was great.
Stayed 2 nights in Oct 2022
Response from The Chicago Hotel Collection - Millennium Park on 3 Nov 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We apologize for the inconveniences you went through. We hope you give us a second chance! Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Okay

Fabio

Business traveller
Liked: Cleanliness, amenities
Check-in process was very impersonal and confusing.
Stayed 1 night in Oct 2022
Response from The Chicago Hotel Collection - Millennium Park on 3 Nov 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Lashaun

Travelled with family
Disliked: Cleanliness, room comfort
Hell in Chicago
The beds was dirty and the service was bad when we got in there was a 45 minute wait for the room key not because of the line but because of the maci
Stayed 2 nights in Oct 2022
Response from The Chicago Hotel Collection - Millennium Park on 3 Nov 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022
Response from The Chicago Hotel Collection Millennium Park on 18 Oct 2022
Thank you for y our feedback

8/10 Good

Erik

Stayed 4 nights in Oct 2022
Response from Mike on 18 Oct 2022
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022
Response from Mike on 18 Oct 2022
We are sorry your experience was not good. Please contact me directly so we can address what you experienced.

8/10 Good

Kimberlee

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Great location
I was nervous based on past reviews but I found our room clean and well appointed except there were no pots, pans , glassware. You could hear noise from outside, but you are in a major city.
Stayed 3 nights in Oct 2022
Response from Mike on 18 Oct 2022
Thank you for the great review! We will address your comments on the kitchen ware items.

2/10 Terrible

Lee

Liked: Cleanliness
Disliked: Amenities
If you like virtual check-in's and lack of support, this is your place. If you don't care about privacy shades when your room faces about a 100 other rooms, then you are home. If you prefer non-room darkening shades, you will love this place. Also, if you think that you are getting the rooms shown in the pictures, you won't. I am super disappointed by this place and how overly priced it was. In addition, I was given a price through Expedia and Chicago Hotel Collection Millennium Park overcharged me by over $200. If you choose to stay here, I wish you the best. I will NEVER stay here again.
Stayed 1 night in Oct 2022
Response from Michael on 18 Oct 2022
I apologize for your experience at our property. Did you speak with someone during your stay to let them know how you felt? We would like a chance to make things right. Please don't hesitate to call me.

6/10 Okay

Danielle

Stayed 1 night in Sep 2022

2/10 Terrible

Kiley

Travelled with group
Disliked: Amenities, property conditions & facilities
Absolutely worst hotel experience I’ve had. Room did not have AC. Made multiple attempts to get ahold of someone at the property in order to get it fixed but still noone ever came. It was summer in chicago and the temperature in the room for 2 days read 78 degrees
Stayed 2 nights in Sep 2022
Response from Michael on 18 Oct 2022
We would like a chance to make this up to you! Pkease feel free to call me.

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was nervous to book this property after reading the reviews, envisioning being stranded in the lobby with some weird check-in process and no room. As it turns out, check in could not have been easier. I simply entered my 4-digit confirmation code, sent to me by the hotel, and our keys were quickly printed. I did complete the online check-in ahead of time, which also sped things up. The room itself was spacious and clean. We had two bedrooms, two bathrooms, and the pullout couch in the living room, which was perfect for our group. Two downfalls - there was minimal bedding provided for the pullout couch (just a comforter) and I had made the reservation for 6 so clearly we needed the bedding. Luckily we had two sleeping bags in the car. There were also only 4 bath towels provided. The other thing to be aware of is that this is in a very noisy location with apparently zero sound-proofing in this old building. Loud trains and sirens were a constant all night long. But the bed was comfortable, the location to easily walk to Millenium Park and restaurants/shops was absolutely perfect. We were very close to the Green line to take the train to a White Sox game, and found a public parking ramp close by. Despite the couple of drawbacks, the location and space made it a place I would stay again. Just bring earplugs ;)
Stayed 1 night in Sep 2022
Response from The Chicago Hotel Collection - Millennium Park on 9 Sept 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The studio was so cute! Grocery store was a street behind not far all! It was nice and quiet stay. The view we had was so beautiful.
Stayed 1 night in Aug 2022
Response from The Chicago Hotel Collection - Millennium Park on 1 Sept 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Okay

Carol

Stayed 1 night in Aug 2022

2/10 Terrible

Tarah

Stayed 1 night in Aug 2022

6/10 Okay

gabriela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from The Chicago Hotel Collection - Millennium Park on 12 Aug 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Kennedy

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Imelda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Dorsey

Stayed 1 night in Jul 2022
Response from The Chicago Hotel Collection - Millennium Park on 9 Aug 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, room comfort
Awful parking and customer service, but good room.
We drove around for 30 minutes trying to find parking. We got there 5 hours after check in and the room still wasn’t ready. I finally called a customer service representative and she made a recommendation about parking after I had already paid $50 for overnight street parking. I asked her why the company didn’t recommend the parking solution that she dis up front. She explained that the parking was managed by another company. Then, I explained that her recommendation would have been helpful to know before we got into the city so that we could have researched options available. She became very rude and hung up on me. When we got into the hotel room the door wouldn’t register the key card with a light to identify if it was active or not and then it wouldn’t lock. Also, the light switches in the entry way wouldn’t work. We had to stumble through the dark room looking for a lamp with our cell phone flashlights.
Stayed 1 night in Jul 2022
Response from The Chicago Hotel Collection - Millennium Park on 3 Nov 2022
Thank you for your feedback. We apologizes for the inconveniences. We would like to inform you at this location Millennium Park there is NO PARKING. Please feel free to contact us to resolve any issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, room comfort
Thank you for a great stay!
My friends and I came to celebrate my best friend’s bachelorette weekend. I want to thank the staff and especially cleaning staff that were professional and friendly. We encountered zero problems and really enjoyed the location.
Stayed 2 nights in Jul 2022
Response from The Millennium Park on 26 Jul 2022
Thank you for your feedback we are so glad you enjoyed your stay with us

6/10 Okay

Verified traveller

Liked: Cleanliness
No cookware
The stay was okay, but I don’t understand why have a full kitchen without any utensils or cook ware. That was the whole reason I picked that hotel was for the full kitchen. The mattress was very firm
Stayed 3 nights in Jul 2022
Response from The Chicago Hotel Collection - Millennium Park on 9 Aug 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Ivan

Disliked: Cleanliness, amenities
Stayed 1 night in Jul 2022

2/10 Terrible

Grace

Travelled with family
Disliked: Amenities
Only good thing is the location. Don't book with this place such a hassle to deal with this company. You have to pay an additional amenity fee. This is not optional. It was also not stated before we checked in. And then when you want to use the amenity of checking in early, there is no staff around to help you do so. I emailed the company many times but no one ever responded. I was able to secure a late check out thanks to texting the number that was displayed by the digital check in stand. Check in requires the use of an app. So you have to download an app. You also need wifi to check in so if you are international and don't have a phone plan, good luck. There is no reception desk or staff. No place to leave baggage if you arrive early or want to leave late. The person across the hall had a loud party going on till late and kept us awake. Pay the extra money to stay at a real hotel... it ended up being the same cost as others around due to the amenity fee.
Stayed 2 nights in Jul 2022

2/10 Terrible

Claire

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Door - deadbolt or latch - did not lock for 2 days
Door - deadbolt or latch - did not lock for 2 days!
Stayed 7 nights in Jul 2022
Response from The Chicago Hotel Collection - Millennium Park on 23 Jul 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Okay

Ronald

Liked: Cleanliness
Stayed 2 nights in Jul 2022
Response from The Chicago Hotel Collection - Millennium Park on 23 Jul 2022
Thank you for your feedback. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Tiffany

Travelled with group
Disliked: Amenities, property conditions & facilities
False advertising, no front desk service and hard to get contact over the phone
Stayed 1 night in Jul 2022
Response from The Chicago Hotel Collection - Millennium Park on 23 Jul 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Mark

Disliked: Cleanliness, room comfort
Worst place ive stayed at, i had a guest i had to make leave , after he left he did something to building and i was charged and also building security came in my room and took my stuff out of room .
Stayed 1 night in Jul 2022
Response from The Chicago Hotel Collection - Millennium Park on 23 Jul 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

4/10 Poor

Jesus

Travelled with family
Disliked: Cleanliness, room comfort
Room wasn't clean beds stinks
Stayed 1 night in Jul 2022
Response from The Chicago Hotel Collection - Millennium Park on 23 Jul 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Incredibly unclean room and unhelpful staff
Stayed 2 nights in Jul 2022

8/10 Good

Aweis

Stayed 2 nights in Jun 2022

8/10 Good

Regina

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2022
Response from The Chicago Hotel Collection - Millennium Park on 7 Jul 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Excellent

Brook

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from The Chicago Hotel Collection - Millennium Park on 7 Jul 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Ashley

Disliked: Cleanliness, amenities, property conditions & facilities
WORST HOTEL ON THE PLANET! DO NOT STAY HERE!!!!!!!!! IT'S SO SKETCHY AND SUCH A JOKE AND THERE IS NO ONE THERE EVEN TO CHECK YOU IN!
Stayed 2 nights in Jun 2022
Response from Millennium Park on 1 Jul 2022
Hello Ashley , thank you for your feedback, We are a remotely hotel , but at the same time we have our costume ready to assist , please give us a call to the hotel and provide more info about your stay , I Don't' see any booking under your name

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Room comfort
Not a great beginning, but ended up being ok
We drove from Philadelphia. We could not check in early. In fact we couldn’t even check in at 4:00. It wasn’t until 4:45. Our room had no air conditioning, so 3 hours later they moved us to another room. The new room was very nice and had air conditioning. But after the drive and having to go through all of that was not pleasant. Overall it turned out nice. But the initial first few hours, after driving 14 hours was exhausting.
Stayed 1 night in Jun 2022
Response from The Chicago Hotel Collection - Millennium Park on 30 Jun 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
Stayed 1 night in Jun 2022
Response from The Chicago Hotel Collection - Millennium Park on 30 Jun 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Mateo

Stayed 1 night in Jun 2022

2/10 Terrible

Jason

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hot water did not work. The Television did not work. There was no reception desk. There was no communication.
Stayed 4 nights in Jun 2022
Response from The Chicago Hotel Collection - Millennium Park on 30 Jun 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Good

Alexandra

Travelled with family, Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Location was great
Stayed 1 night in Jun 2022
Response from The Chicago Hotel Collection - Millennium Park on 30 Jun 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.