Ratings based on 3,379 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

I've had friendlier service at the DMV.

Posted 16-Apr-2015
Pros: Restaurant staff and bartender
Cons: 21st century would be nice.
The hotel staff, most notably the management, do not seem to care one bit about you or your concerns. The exceptions were the restaurant staff (wonderful food and professional service) and the bartender, who was very helpful. The room had no air conditioning. We were told it was because "it's not hot season yet, so the A/C isn't turned on yet...this is a very old building." This was our honeymoon, and we hoped to receive the "4-Diamond" service for which dearly paid. This was a huge problem. We both agreed that the staff and amenities at the airport hotel we used the night before flying to Chicago were nicer than the Knickerbocker. Also, the remote hardly worked, and the channel selection was very limited. This wasn't so much a problem for us, as we were on our honeymoon and didn't watch much TV. Just FYI, though; some people like TV, and theirs was sub-par. The place smelled funny. There was no ice machine on our floor. The water pressure was terrible. The toilet would hardly flush. The bed was too soft (probably worn out). The bathroom was barely well-lit enough to shave. They wouldn't allow for a late checkout, even though we offered to pay for it. NOBODY GAVE A HOOT that it was our honeymoon. They covered all the bases with the "sir, we apologize," etc., but it was clear that nearly nobody really cared if we were there or not. We paid good money. We had an awesome trip regardless. However, the hotel did not in any way contribute positively to our experience.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kinston, NC

Pleasant, quiet, luxurious,...

Posted 16-Apr-2015
Pros: Location, luxury, price was reasonable, service was great, comfortable, quiet.
Cons: Not sure...I am very happy with this hotel!
Location: There is incredible shopping: Louis Vuitton, Bulgari, Bloomingdales, Harry Winston, awesome restaurants, the beach, a 100-story building with a view.
Everything was pleasing. Nice bar. Lovely breakfasts. Great service. Everything was very nice.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel in great location

Posted 13-Apr-2015
Room was updated, comfortable beds, decent size, great location to michigan ave., & rush st.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Lived up to 4 star rating!!!

Posted 12-Apr-2015
Staff was friendly and helpful. The rooms were clean and towels were soft and clean! Good size room and 42 in.flat screen TV. No cigarette odor! Great accommodations.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom St Louis, MO

Nice hotel in a great location

Posted 11-Apr-2015
The staff was very friendly and helpful. Our room was very clean and comfortable. We especially loved the shower and the computer with dining and entertainment recommendations. The location was in perfect walking location to everything. We had a great stay at this hotel and will probably return!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2015
Pros: Hotel has a lot of history and character.
Cons: Water was hard to adjust to get it warm enough for the shower.
Location: Fantastic location located just behind the Hancock building.
We always enjoy our stay and breakfast at the restaurant downstairs. The staff is always fantastic and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Chicago Hotel

Posted 10-Apr-2015
Don't think twice about choosing this hotel. Service was excellent and very helpful. Our room was the best!!!
3 out of 5
by A verified traveller

Nice old hotel with newer decor

Posted 10-Apr-2015
Heating was awful. No room service. Probably wouldn't have stayed there without Expedia special for it
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Saint Paul

Gracious and Hospitable

Posted 09-Apr-2015
Extremely gracious accommodating and hardworking staff. Very clean and an excellent design balance of old school Art Deco and streamlined modern amenities. We truly enjoyed our stay. Fabulous location.
3 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location to Mag mile!!

Posted 08-Apr-2015
Enjoyed all the Chicago sights and in being such a central location was so easy to use the hop on hop off bus However was not impressed with the deposit taken by credit card in case services are used