Ratings based on 3,251 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom sarasota, FL

Convenient to shopping (Water Tower Place) & more!

Posted 25-Feb-2015
Clean, excellent staff, and great price. Great location!
1 out of 5
Recommended
for Everyone
by A verified travellerfrom Minnesota

MostPersonnelLovely. ConciergeWonderful, Bartender

Posted 25-Feb-2015
MostOfThePersonnelWereAwesome. Ali In DiningTerribleAttitude. We NeverWentBackToEatThere. i
4 out of 5
Recommended
for Everyone
by A verified travellerfrom hamilton, on

Nice hotel

Posted 25-Feb-2015
A little out of the way but still within walking distance of the magnificent mile shopping. Staff was wonderful in general but a few bad apples. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller

First visit to Chicago

Posted 24-Feb-2015
Pros: The staff
Great customer service.... very accommodating.... Best bartenders....
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Feb-2015
Good hotel, centrally located to Michigan Ave shops and entertainment
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NYC

Great for my needs

Posted 24-Feb-2015
Pros: Electric outlet in the lamps for easy recharging
Location: In the heart of Chicago
Comfortable room and wi-fi included in the price. Breakfast off the lobby good and reasonable. Weekend edition of the Wall St Journal free. I was a happy camper.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2015
Lounge! Excellent Piano player during happy hour and amazing trio that evening!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Columbus,OH

Beautiful Hotel

Posted 22-Feb-2015
Pros: It's ambience and bones. Beds were great too.
Cons: Just the time it takes to heat up the shower.
Location: Lots to do nearby, easy to walk to just about anywhere or just hail a cab.
5 out of 5
Recommended
for Couples
by A verified travellerfrom ontario

Charming hotel; excellent location;

Posted 21-Feb-2015
Pros: Everything.. Especially the martini bar
Cons: Nothing
Location: The location of the bar couldn't have been better! One block off the magnificent mile for shopping- Bloomingdales, Macy's, American girl, Herseys
short weekend getaway for us. Despite the frigid cold temperatures, we felt a warm welcome every time we entered the door
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, IL

Nice hotel in an excellent location

Posted 19-Feb-2015
Location: You can easily explore all major sites in downtown Chicago from this location, as well as beaches in the summer.
The hotel was very beautiful and everything was very clean. The staff was helpful. The room was on the smaller side but still adequate for a king-sized bed.