Ratings based on 3,515 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great for a get-away

Posted 27-May-2015
Pros: Courteous staff, lovely old feel, elegant decoration.
Cons:
Location: Walked to breakfast - Tempo on State and Chestnut is the best. Open 24 hours and great food.
Enjoyed an overnight stay at this old, classic and historic hotel. Easy, fast check in and very pleasant staff. Room was clean and while small, just fine for what we needed. Quiet room. When inquiring about check out time - offered an extra hour is needed - at no charge or hassle. Noon was plenty of time to go out for breakfast and return.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom B

Good hotel

Posted 24-May-2015
It was great and very comfortable. I just didn't like the $67 valet overnight cost.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Toronto

Recommend for couples

Posted 20-May-2015
Nice hotel. Rooms well appointed. Staff was very pleasant. We were able to check in very early (around noon), which was a pleasant surprise. No pool or hot tub, which is fine with me, but would probably be a disappoitment to kids...thus the tile. Didn't eat in the restaurant, so can't comment there. I would definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Bay area, CA

Location, location, location

Posted 19-May-2015
Pros: The location and the staff members.
Cons: Maintenance, almost all elevators were not working and people were using the stairs to go their rooms.
Location: Riding the bike around the lake and downtown is a great way to experience the city.
The hotel is a historical figure in Chicago that has gone through over a million dollar renovation. However, the standard room is a little on the tight side and would have enjoyed a tub in the bathroom. The room we stayed in had a snag in the carpet that had sharp pieces of staples coming out. We expressed the issue after stepping on it and we were compensated with a complimentary breakfast in their restaurant. The day we stayed was filled with events so the hotel and everywhere else around was hummming with people. So if you are planning on visiting this lovely city, I encourage you to book your reservation way in advanced. The plus side to this is where the hotel is located, it is in the heart of it all in my opinion, there are bikes for rent in almost every corner to enjoy the city without having to break your wallet.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Rosenheim

Zentrales Stadthotel in Strandnähe

Posted 19-May-2015
Super Lage. Direkt an der Magnificent Mile hinter dem Hancock Tower. Vieles zu Fuß zu erreichen.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom north carolina

Nice and close to attractions.

Posted 16-May-2015
Pros: Old and has character.
Cons: Staff customer service.
Over-all good experience. Front desk acted skeptical when I questioned a charge from the in-room bar.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NJ

Posted 14-May-2015
Pros: Staff were very polite and attentive to our needs.
Location: Close to the lake, ( you could see it from our room), shopping and restaurants and mass transit. Within walking distance of the Hancock Building.
My husband and I were in Chicago to visit our daughter for Mother's Day. The Millennium Knickerbocker was so close to the bus stop we needed to catch, making it very easy to navigate our way around the city with out having to pay cab fare constantly.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, Il

Weekend City Getaway

Posted 12-May-2015
Friendly and welcoming atmosphere. Great historic location in the best part of the city.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sarasota, FL

Great Chicago location!

Posted 11-May-2015
Pros: We enjoyed the close proximity to the "hustle and bustle" of Chicago at its very best! Michigan Avenue, Water Tower Place, shopping, restaurants, etc.
Staff, service, and overall hotel experience was perfect!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Great shopping location!

Posted 11-May-2015
Cons: Better breakfast would be nice
Excellent staff, nice rooms, great location! we were there for 6 nights and would go back if ever in Chicago again!