Ratings based on 3,599 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jul-2015
A very nice Old Style hotel. I would stay there again :)
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Great hotel, staff needs some training.

Posted 03-Jul-2015
Pros: My room.
Cons: Staff training
Location: good location
The hotel was wonderful. I was disappointed that they did not have room service. The staff (bellman) was rude until I spoke up about his rudeness to me. Then he was kind. The concierge or security asked us to leave the lobby and go to our rooms so they could clean the carpets. We had just come back from a wedding and several guests were staying at this hotel and others did not stay at this hotel. We continued to eat our pizza and the bellman said we were guests and should be allowed to stay. When we left they could do the carpets. So I did not feel as though the guests come first. It was not a good feeling. staff should be better trained for such a great hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Great room! So so service!

Posted 02-Jul-2015
Pros: The room was clean and very comfortable
Cons: The staff just needs to be more consistent in what is offered.
While the room was comfortable and quiet the service was inconsistent. I called concierge the night before to check on parking. No one answered so I left a message for a return call and nobody called. The next day my husband overheard a guest ask for a complimentary bottle of water and the guest received one. My husband asked for one later that same day and received one as well. However when I asked for one the desk attendant said that wasn't a service offered.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice trip

Posted 30-Jun-2015
Pros: service at the front door was great. everything else need to take lesson from the front door workers
Cons: need to be friendlier.
the overall trip was good. experienced trouble at the airport; as our flight was delayed from 9:30 am to 7 pm. we were placed on stand-by since we booked with expedia and I wasn't exactly pleased. ended the trip on a sour note.
1 out of 5
by A verified traveller

Old hotel

Posted 29-Jun-2015
Smelled like moldy water in room. Said there was room service but there was not. Only restraunt was open during lunch n breakfast
2 out of 5
by A verified traveller from cincinnati

Very, very expensive parking @ this hotel

Posted 29-Jun-2015
Location was nice. Staff was nice. All hallways stink like vomit. The parking was $67 per night at the hotel & pretty much is a must if you drove there because there is no other option. If it would have been disclosed prior to booking we would have booked a hotel near more reasonable parking.
4 out of 5
Recommended
for Everyone
by A verified traveller from nebraska

Great location, old hotel.

Posted 29-Jun-2015
Cons: Hotel overall needs major improvements.
Location: Michigan ave, all the stores, two blocks from beach
Love the location and the friendliness of staff the hotel is old and you can tell. Rooms very small but duable.
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Excellent hotel, close to all the attractions

Posted 27-Jun-2015
The hotel was excellent, close to all the major attractions, shopping and plenty of restaurants. All the hotel staff were extremely friendly.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jun-2015
Good hotel. A bit dated, rooms were small but clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Very nice hotel close to shopping and things to do

Posted 17-Jun-2015
Pros: The staff. Reception, valet and bell boy, bartender all very friendly and acommodating.
Cons: the shower head ensamble And the air-conditioning
Location: Best location. Close to restaurants, tourist attractions and shops.
Hotel staff very helpful and courteous. Lobby bar area comfortable and pleasing. Rooms are a nice size, beds comfortable, the air conditioner a bit noisy. Did not like the shower head ensamble, to complicated to adjust temperature of water. The staff was terrific. The food and coffee in the restaurant could be improved, a bit blah.