Ratings based on 3,505 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Toronto

Recommend for couples

Posted 20-May-2015
Nice hotel. Rooms well appointed. Staff was very pleasant. We were able to check in very early (around noon), which was a pleasant surprise. No pool or hot tub, which is fine with me, but would probably be a disappoitment to kids...thus the tile. Didn't eat in the restaurant, so can't comment there. I would definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Bay area, CA

Location, location, location

Posted 19-May-2015
Pros: The location and the staff members.
Cons: Maintenance, almost all elevators were not working and people were using the stairs to go their rooms.
Location: Riding the bike around the lake and downtown is a great way to experience the city.
The hotel is a historical figure in Chicago that has gone through over a million dollar renovation. However, the standard room is a little on the tight side and would have enjoyed a tub in the bathroom. The room we stayed in had a snag in the carpet that had sharp pieces of staples coming out. We expressed the issue after stepping on it and we were compensated with a complimentary breakfast in their restaurant. The day we stayed was filled with events so the hotel and everywhere else around was hummming with people. So if you are planning on visiting this lovely city, I encourage you to book your reservation way in advanced. The plus side to this is where the hotel is located, it is in the heart of it all in my opinion, there are bikes for rent in almost every corner to enjoy the city without having to break your wallet.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Rosenheim

Zentrales Stadthotel in Strandnähe

Posted 19-May-2015
Super Lage. Direkt an der Magnificent Mile hinter dem Hancock Tower. Vieles zu Fuß zu erreichen.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom north carolina

Nice and close to attractions.

Posted 16-May-2015
Pros: Old and has character.
Cons: Staff customer service.
Over-all good experience. Front desk acted skeptical when I questioned a charge from the in-room bar.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NJ

Posted 14-May-2015
Pros: Staff were very polite and attentive to our needs.
Location: Close to the lake, ( you could see it from our room), shopping and restaurants and mass transit. Within walking distance of the Hancock Building.
My husband and I were in Chicago to visit our daughter for Mother's Day. The Millennium Knickerbocker was so close to the bus stop we needed to catch, making it very easy to navigate our way around the city with out having to pay cab fare constantly.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, Il

Weekend City Getaway

Posted 12-May-2015
Friendly and welcoming atmosphere. Great historic location in the best part of the city.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sarasota, FL

Great Chicago location!

Posted 11-May-2015
Pros: We enjoyed the close proximity to the "hustle and bustle" of Chicago at its very best! Michigan Avenue, Water Tower Place, shopping, restaurants, etc.
Staff, service, and overall hotel experience was perfect!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Great shopping location!

Posted 11-May-2015
Cons: Better breakfast would be nice
Excellent staff, nice rooms, great location! we were there for 6 nights and would go back if ever in Chicago again!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom W

Complete lixery

Posted 07-May-2015
We were treated as royalty. We were given free martinis and appetizer at the gorgeous hotel bar while we waited for our room to be prepared. Furthermore, the staff was outstanding at every hour of our stay
4 out of 5
Recommended
for Couples
by A verified travellerfrom New Jersey

Great getaway in a perfect location!

Posted 05-May-2015
Pros: The concierge, Sheryl, really knew her stuff and had us plan our days as if we were locals. We saw all the sights we wanted in the time we had.
Cons: If we had our druthers, I would like to have seen a convenience shop in the lobby.
My husband and I can happily check Chicago off our bucket list with smiles. From the start, our surprise upgrade to a suite set the tone. The hotel was clean, room was very comfy, from the bedding to the room size. A martini bar is located in the lobby manned by the cordial Humberto and the concierge desk is manned by the best concierge we've ever encountered. Sheryl helped us plan our 3 days so that we made the most of our trip. She was a gem and was invaluable to the success of our trip. The hotel is located around the block from the John Hancock Building (great brunch on the 95th floor) and within walking distance to Lake Shore Drive and the beach. Don't miss the Architectural Cruise on the Chicago River or the free Lincoln Park Zoo amongst all the other attractions. Loved it!