Standard Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, desk, blackout curtains
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Reviews of Comfort Inn Matteson - Chicago

2.5 out of 5
Comfort Inn Matteson - Chicago
5210 West Southwick Dr, Matteson, IL

Reviews

7.2

Good

Rating 10 - Excellent. 168 out of 525 reviews" "
Rating 8 - Good. 147 out of 525 reviews" "
Rating 6 - Okay. 82 out of 525 reviews" "
Rating 4 - Poor. 47 out of 525 reviews" "
Rating 2 - Terrible. 81 out of 525 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

4/10 Poor

shake

Disliked: Staff & service
It was blood inside the room
Stayed 3 nights in Mar 2024

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a good experience with Comfort Inns, and this was no exception. Recieved a good rate after shopping around a bit I probably would have stayed no matter the price though.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy room size, and the breakfasts.
Stayed 1 night in Feb 2024

4/10 Poor

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
They tried to take double of what we were supposed to pay.
Stayed 4 nights in Feb 2024

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023

2/10 Terrible

stephanmoise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed for two nights and not once i had room service . i had called front desk twice and they gave the run around. definitely wouldnt recommend !
Stayed 2 nights in Jan 2024

10/10 Excellent

Cameron

Stayed 2 nights in Dec 2023

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia, camas muy cómodas, habitación limpia, un nuestra quinta noche se cayó la cortina de nuestra habitación, le notificamos a resepcion e inmediatamente nos asignaron otra habiatacion, el personal muy amable.
Stayed 7 nights in Dec 2023

10/10 Excellent

Anthony, Bensenville

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe.
Stayed 1 night in Dec 2023

10/10 Excellent

Terreese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Elnora

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

chris

Stayed 3 nights in Dec 2023

2/10 Terrible

Kevon

Stayed 1 night in Dec 2023

4/10 Poor

Camille

Disliked: Amenities
Bed was too hard pillows was too small. No ice machine on the second floor when is a sign on the wall for it. No air circulation in the room or hallway. Coffee machine makes coffee that looks like mud. The staff was nice and the breakfast area was clean
Stayed 2 nights in Dec 2023

10/10 Excellent

Oleg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel for the money. Like most budget hotels, the halls and common areas have a hint of marijuana odor even though no smoking is “strictly enforced” Super friendly staff that even let our group of teens use their little conference room for a team quiz bowl practice. Props to a super friendly staff.
Stayed 1 night in Dec 2023

6/10 Okay

Reginald

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Nov 2023

2/10 Terrible

joshua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property/rooms were disgusting, staff was inattentive, the rooms were very old and outdated. I would not stay here ever again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Nov 2023

8/10 Good

Don

Travelled with family
Liked: Staff & service
Disliked: Amenities
D
Stayed 1 night in Nov 2023

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
good value for the money, clean and comfortable. nice quiet area. bed and pillows were pretty good.
Stayed 1 night in Oct 2023

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place!
This was a girls trip... The room itself was nice, there was hair on the bathroom floor, but it wasn't anything to make me gross out. The check-in was swift, the check-out even swifter. The only thing that I am disappointed anymore about is the smell of weed...It seems to invade all rooms.
Stayed 1 night in Oct 2023

8/10 Good

Eboni L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Brittany

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Halloween night mate of a motel
Room was dirty needed lots of repairs as well as the whole building in need or remodeling.Bed was not comfortable and bathroom vent was horrible with dirt and dust. Toilet needed repairs and walls and floor was disgusting. There was barely any water pressure and took over 15 minutes to get any hot water. The outside area was not impressing as there were several black men standing around the entrance driveway and across the street. Was very uncomfortable with this. I made the reservation on line and was too late to cancel once we arrived. This place needs to be closed down and remodeled completely. I know the health Department would not be very happy with this motel.
Stayed 1 night in Oct 2023

6/10 Okay

CHERI

Liked: Staff & service
I requested an "EARLY" check in time -- and the staff was very helpful and accommodated me. Room was adequate, with the exception of the shower curtain/tub area. The curved shower bar was hung high to make the shower area feel more roomy -- but the shower curtain didn't quite come "inside" the tub area, so all the water from the shower went into the bathroom floor. I had to angle the shower head and put down towels to clean up all the water. But my biggest disappointment was with the complimentary breakfast. Sliced bread was available, but no bagels or muffins. There was only 3 sausage links in the serving pan, and about half a cup of scrambled eggs in that serving pan. I wasn't able to eat the sausage links as my first bite, it tasted terrible. Scrambled eggs were so watery I literally threw them out. My breakfast was 2 tablespoon servings of cream cheese -- and a cup of orange juice. Waffles could have been made, but I am low carb so tried to stay away. Also available was cereal, bananas, apples but again I stayed away. Would I stay again, probably not. Was it adequate for an unexpected funeral that I had to attend in the area. YES.
Stayed 1 night in Oct 2023

10/10 Excellent

Dyllan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Kimberly, Indianapolis

Travelled with partner
Liked: Staff & service
The rug was damp and the smell in the hallway was terrible. Other than that everything else was good.
Stayed 1 night in Oct 2023

8/10 Good

Bente

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Oleg

Stayed 1 night in Sep 2023

10/10 Excellent

Timera

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean! Well kept! Beds was Comfortable! The pictures on the internet was an exact Match.
Stayed 1 night in Sep 2023

2/10 Terrible

Saul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room stunk like cigarettes. Sink was clogged up from tobacco. Toilet clogged up after one use. Add had different pictures. Overpriced.
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
OUR CAR WAS STOLEN!! It was the first night we were there. And we were parked right in front of the door in a handicap parking spot! There was also another car stolen out of that parking lot the same night. The rooms need updating and they smelled old and musty! I would not recommend staying there! The front desk lied and was not helpful at all. Not a safe area!!
Stayed 3 nights in Sep 2023

6/10 Okay

Delonda

Stayed 1 night in Sep 2023

6/10 Okay

Ebony

Travelled with family
Decent stay
Stayed 1 night in Sep 2023

10/10 Excellent

phil

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acess to highways and also local main roads. Quiet for sleeping even during the daytime. Clean room. Would recommend this location to anyone.....all nationalities accepted plus handicap accessible.
Stayed 4 nights in Aug 2023

2/10 Terrible

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The Discomfort Inn
The rug was damp and the room smelled of mildew. One felt wet all the time. Yes, it was very hot outside but even with the air conditioner on, the room never felt dry. There was no air conditioning in the exercise room so it felt like a steam bath. The best part was the shower where you expected to be wet. Not much variety for breakfast. Personnel was very friendly. Nice to have lemon water in the lobby.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ricquia

Stayed 1 night in Aug 2023

2/10 Terrible

Janan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was a sign when we pulled in and there were 4 cop cars blocking the driveway. Then there were ten people waiting to check in (we were there for a concert). The humidity in the room was so thick that the beds felt moist. I slept in my clothes because the sheets were so scratchy. It was all in all gross.
Stayed 1 night in Aug 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. The area in which this hotel is located is depressed, few upscale restaurants nearby.
Stayed 2 nights in Aug 2023

6/10 Okay

Keith, Indianapolis

Travelled with partner
Liked: Staff & service
Expectations were met. Was looking for decently priced room for local concert and this wirked nicely.
Stayed 1 night in Aug 2023

8/10 Good

Joseph

Stayed 4 nights in Aug 2023

6/10 Okay

Rogelio

Disliked: Cleanliness
Stayed 1 night in Aug 2023

2/10 Terrible

David

Travelled with family
Disliked: Amenities
Room in disrepair
Stayed 2 nights in Aug 2023

2/10 Terrible

Tamara

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It was roaches in the room we stayed in. Staff was x nice but they need to exterminate.
Stayed 1 night in Aug 2023

6/10 Okay

Carla

Stayed 4 nights in Jul 2023

8/10 Good

Chantel

Travelled with family
Liked: Staff & service
Disliked: Amenities
Front desk guy was excellent
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
There was mold in the restroom, and window seals, the lamp shades and walls were dirty , one bed was broken , there also was ants in the room. I feel like I was overcharged for this property! Not a pleasant experience at all! I don’t recommend
Stayed 3 nights in Jul 2023