Ratings based on 2,104 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom tri-state

Comfort like anywhereelse

Posted 26-Nov-2014
We had a great time spending the weekend in this hotel. Very convenient and close to almost all the spots we wanted to go and visit on the city. The staffs are friendly and very helpful. Will definitely come back. ;-)
Comment from Hotel Management
27-Nov-2014 by Melissa, Hotel Management
Thank you kindly for the lovely review. We’re delighted to hear you had a “great time” with us at the new Kinzie Hotel. I’m pleased to hear you enjoyed our central location in downtown Chicago and were able to walk to all the nearby attractions. I’m especially pleased to hear how helpful and friendly our team was. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we came through on that promise. We truly appreciate your thoughtful review. We look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good downtown location

Posted 20-Nov-2014
Simple comfortable accommodations for the business traveller. Great continental breakfast on floor. Good variety of restaurants within short walking distance. Reliable Wi-Fi.
Comment from Hotel Management
27-Nov-2014 by Melissa, Hotel Management
What a thoughtful review! We’re pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our newly renovated rooms and décor to your liking. I’m also pleased you enjoyed all our complimentary amenities like our deluxe continental breakfast and lightning-fast WiFi. And I’m happy you enjoyed our central location in the downtown River North district and were able to take advantage of all the great restaurants surrounding us. Your warm recommendation is much appreciated. We hope to have the pleasure of welcoming you back upon your next visit to Chicago. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Madison, WI

Comfortable and convenient

Posted 16-Nov-2014
Spacious, comfortable room in a great location. This one is easy to recommend.
Comment from Hotel Management
27-Nov-2014 by Melissa, Hotel Management
Thank you for the glowing recommendation. We’re so happy to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you enjoyed our central location in downtown Chicago. I’m happy you found our newly renovated rooms to your liking as well. We truly appreciate you taking the time to share your kind recommendation. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Nov-2014
From the door man to the cleaning lady, everyone at the Kinzie was exceptionally accommodating. I especially liked the free continental breakfast at the elevator lobby of each floor, and the 2 free happy hour drink tokens upon arrival. I look forward to staying at the Kinzie in the future!
Comment from Hotel Management
27-Nov-2014 by Melissa, Hotel Management
Thank you for the kind review. We’re thrilled to receive such positive guest feedback—especially about our team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we delivered on that promise. I’m happy you enjoyed our complimentary deluxe continental breakfast as well as our complimentary evening reception. Your 5-star review is much appreciated. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Pennsylvania

Very clean and comfortable.

Posted 05-Nov-2014
Quiet and comfortable, very nice experience. The worst part of the experience is this survey.
Comment from Hotel Management
27-Nov-2014 by Melissa, Hotel Management
Many thanks for the 5-star review! We’re delighted to hear you had such an enjoyable experience with us at the new Kinzie Hotel. We hope to have the pleasure of welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ann arbor mi.

Great location

Posted 04-Nov-2014
Pros: Hotel was clean, location excellent. Staff very helpfull
Cons: Nkght light in bathrooms
Location: Shopping within walking, short cab ride to museums. Close to river and awesome views.
This was are second stay and we where again very satisfied Megan at desk very helpfull, all the staff very friendly. We had agreat time and the whole stay was enjoyable. Hotel is within walking distance to many restaurants and shopping . Moring breakfast and cocktails a big plus, will stay again while visiting our son. l
Comment from Hotel Management
21-Nov-2014 by Melissa, Hotel Management
Thank you for the 5-star review! We’re delighted to receive such wonderful guest feedback. I’m especially pleased to receive such kind comments about our front office team—Magan in particular. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we delivered on that promise! I’m happy you enjoyed our central location in the downtown River North district and were able to take advantage of all the great restaurants and shopping surrounding us. I’m also pleased to hear you enjoyed our complimentary deluxe continental breakfast, as well as our evening cocktail reception. We truly appreciate your glowing recommendation. We look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice staff

Posted 04-Nov-2014
Pros: Staff
Location: Couple blocks from south portion of mag mile. A little less than a mile to the Navy Pier. Lots of restaurant options close to the hotel. Not noisy.
Hotel was clean and met all expectations. The two doormen were exceptionally nice and made our children smile and laugh every time we left or returned. Breakfast was conveniently located on every floor.
Comment from Hotel Management
14-Nov-2014 by Melissa, Hotel Management
What a thoughtful review! We’re so happy to hear you and your family enjoyed your recent stay with us at the new Kinzie Hotel. I’m especially pleased to receive such wonderful feedback about our doormen. We take great pride in delivering the highest level of service and I’m so pleased to hear our team members made your trip a memorable one. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor. Your 5-star recommendation is truly appreciated. We hope to have the pleasure of welcoming you and your family back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Los Angeles

Great for a business stay

Posted 03-Nov-2014
Pros: Free breakfast, and free happy hour. Great amenities
Cons: The view leaves something to be desired, but that's just the building of the hotel.
Location: It's a great location, a block away from the river. Of note the Marina City Towers (one of the places in the architectural tours) is a block away.
I was in town for some important business. The staff at the front desk were very courteous. The rooms were quiet, very clean. The furniture was modern and the beds were very comfortable. I loved that there was a breakfast on each floor. I had a busy morning preparing for a presentation later in the day and having breakfast and coffee literally right outside my door was very convenient. Strong showers and I loved the H20+ amenities. I would recommend this hotel for business travelers.
Comment from Hotel Management
05-Nov-2014 by Melissa, Hotel Management
Thank you kindly for the gracious review. We’re delighted to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking—especially our new Serta Perfect Sleeper Signature beds. I’m further pleased to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each guest floor. I’m happy you appreciated our in-room amenities like our dual showerheads and H2O Plus spa amenities—an authentic Chicago product! Your glowing recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa

Great hotel central to everything.

Posted 02-Nov-2014
Pros: Location is excellent. Large clean room with nice bed and bedding. Dual shower head is excellent.
Location: Just north go the chicago river off State street very central.
Enjoyed the location. Great friendly, helpful staff. Many great places to eat close by.
Comment from Hotel Management
05-Nov-2014 by Melissa, Hotel Management
Many thanks for the thoughtful review! We’re so pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you enjoyed our central location in the downtown River North district and were able to take advantage of all the great restaurants surrounding us. I’m delighted to receive such kind comments about our team as well. We truly appreciate your 5-star review. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Nov-2014
Hotel employees were warm and welcoming. Stay was short but perfect.
Comment from Hotel Management
05-Nov-2014 by Melissa, Hotel Management
Thank you so much for the 5-star review! We’re thrilled to receive such positive guest feedback—especially about our team! We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we delivered on that promise. Your gracious recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager