Great hotel, great location Posted 20-Apr-2015
This hotel is centrally located in the downtown area close to Everything (with a capital "E"). It was a quick walk away from the L (Blue Line from the airport gets you there) and steps away from restaurants, bars, and convenience stores. The amenities are reasonable overall, but the daily continental breakfast on each floor is pretty awesome. Great for a quick bite and tea/coffee on the way out. The gym was impressive and had everything I could have hoped for. The bed was very comfortable, and facing a brick wall was not as bad as I first thought it might be. I did, however, have issues with the front desk staff, who I think could have been much more polite, welcoming, and willing to assist. At the time of my check-in at 7pm, I found a dirty plate outside of my room and wondered if I had the wrong room number. I checked the key and it worked, so I wondered why the plate was there. As it turns out, it would remain there until the following morning when the housekeeping staff attended to the room; I had to walk past this crumby plate at least 6 times after I got there. When I asked the front desk staff about it, they said it was standard for guests to leave plates outside the rooms after the nightly appetizer/cocktail reception. They looked at me like I was crazy for thinking that I should find a clean room and entryway upon checking in. When did these people eat appetizers, leave the plate, and check out?! Check out is 12pm! The staff could have been much friendlier overall.
Comment from Hotel Management
28-Apr-2015 by Melissa, Hotel Management
Thank you for taking the time to share your thoughtful feedback. We delighted to hear you had a pleasant stay with us at Kinzie Hotel. I’m happy you enjoyed our central location in downtown Chicago and were able to take advantage of all the sights within walking distance, as well as all the great restaurants surrounding us like our next door neighbors Public House. I’m pleased you found our rooms to your liking. I’m sorry to hear about the maintenance issue you experienced but happy to hear our team was able to rectify that quickly. I’m pleased you enjoyed our complimentary deluxe continental breakfast but sorry to hear it was not replenished in a more timely fashion. I appreciate your feedback and have passed along your comments to our Food & Beverage manager. We truly appreciate you taking the time to share your helpful review. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager