Ratings based on 2,039 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location

Posted 16-Sep-2014
Walking distance to anything you want. . Don't get a cab!! Download the lyft App!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Crawley, West Sussex

Lovely quirky hotel close to lots of attractions.

Posted 06-Sep-2014
Loved this hotel, very well positioned for most of the major attractions in Chicago. Staff were wonderful, the room was amazing, really clean and the best bathroom towels going. The breakfast was really good and you can have as much as you like, with fresh juices, coffee etc and plenty of choices of food. The free evening drinks was a really good idea. We felt totally looked after all the time we were there.
Comment from Hotel Management
21-Sep-2014 by Melissa, Hotel Management
Thank you for the rave review! We’re thrilled to hear you had such an enjoyable stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms to your liking and enjoyed our in-room amenities, like our oversized, fluffy new towels. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the wide variety of food to choose from. I’m pleased to hear you enjoyed our complimentary evening cocktail reception as well. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the rave review! We’re thrilled to hear you had such an enjoyable stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms to your liking and enjoyed our in-room amenities, like our oversized, fluffy new towels. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the wide variety of food to choose from. I’m pleased to hear you enjoyed our complimentary evening cocktail reception as well. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the rave review! We’re thrilled to hear you had such an enjoyable stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms to your liking and enjoyed our in-room amenities, like our oversized, fluffy new towels. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the wide variety of food to choose from. I’m pleased to hear you enjoyed our complimentary evening cocktail reception as well. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Burlington, ON

Best location to access attractions

Posted 06-Sep-2014
Pros: Breakfast (included), was a treat. Happy hour (included), was a nice start to an evening in Chicago. Free WiFi a bonus. Friendly staff.
Location: Millennium Park, House of Blues, architectural boat tours.
First visit to Chicago. Great flight. Blue line train into central Chicago. Hotel a short walk from train. Wonderful tourists attractions, tons to see and enjoy. Fabulous restaurants. Can't wait to return.
Comment from Hotel Management
21-Sep-2014 by Melissa, Hotel Management
Thank you for the kind review. We’re pleased you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our central downtown location to your liking and were able to walk to all the great attractions Chicago has to offer. We truly appreciate your 5-star recommendation. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the kind review. We’re pleased you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our central downtown location to your liking and were able to walk to all the great attractions Chicago has to offer. We truly appreciate your 5-star recommendation. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the kind review. We’re pleased you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our central downtown location to your liking and were able to walk to all the great attractions Chicago has to offer. We truly appreciate your 5-star recommendation. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from near Ottawa,Canada

Wonderful hotel located in the heart of Chicago.

Posted 05-Sep-2014
Pros: Friendly helpful staff. Large room with nice toiletries in the bathroom. Fresh white bed linens.
Cons: Nothing notable.
Location: Excellent location with restaurants and shopping nearby.
Modern hotel rooms with sleek contemporary furniture. Very clean. Comfortable bed.Located near shops,restaurants and boat tour launches.
Comment from Hotel Management
21-Sep-2014 by Melissa, Hotel Management
Thank you for the 5-star review. We’re so happy you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking—especially our comfortable new Serta Perfect Sleeper Signature beds. I’m further delighted to hear you enjoyed our central location in downtown Chicago and were able to take advantage of all the restaurants and sites surrounding us. Your kind recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the 5-star review. We’re so happy you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking—especially our comfortable new Serta Perfect Sleeper Signature beds. I’m further delighted to hear you enjoyed our central location in downtown Chicago and were able to take advantage of all the restaurants and sites surrounding us. Your kind recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the 5-star review. We’re so happy you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking—especially our comfortable new Serta Perfect Sleeper Signature beds. I’m further delighted to hear you enjoyed our central location in downtown Chicago and were able to take advantage of all the restaurants and sites surrounding us. Your kind recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Sep-2014
My stay was great . Clean place with modern amenities. Located downtown next to some great local taverns .
Comment from Hotel Management
06-Sep-2014 by Melissa, Hotel Management
Many thanks for the 5-star review! We’re delighted to hear you had a “great” stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and amenities to your liking. I’m happy you enjoyed our location in the downtown River North district and were able to take advantage of all the great nightlife surrounding us. Your warm recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Madison, WI

Close enough, very decent

Posted 31-Aug-2014
Pros: Location, large bathroom, cocktail reception, friendly staff.
Cons: More seating in room. On site restaurant for winter months.
Location: See description above.
Nice, not overly spacious double room; lots of street noise. Nice cocktail reception and very convenient continental breakfast on each floor (so, no standing in line). Hard to find a place for 4 of us to eat it in our room, however. One barstool, a window seat and that's it. But the location (just north of the river, a few blocks from Michigan Ave, not far from Art Institute, Theatre District, okay walk to Magnificent Mile) made it a good pick. No restaurant on site, but several within a block in any direction. Harry Caray's across the street, House of Blues a block away. Overall, a very nice and comfortable hotel.
Comment from Hotel Management
06-Sep-2014 by Melissa, Hotel Management
Thank you for sharing your feedback. We’re pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking. As you mentioned, we offer a complimentary deluxe continental breakfast, conveniently served on each guest floor so you can take it back to enjoy in the comfort of your own room. We also offer guests access to our Double Cross Lounge where there are tables and chairs available for you to enjoy breakfast if you need more room to spread out. I’m pleased you enjoyed our central location in downtown Chicago and were able to walk to all the nearby sites like the Art Institute and the Magnificent Mile. I’m sorry that our on-site restaurant was closed during your stay. We’re happy to let you know that in December a new restaurant will open in our building, C Fish-House Chicago, where our guests will have charging privileges. I am happy you were able to indulge in our complimentary evening cocktail reception as well. We truly appreciate your thoughtful comments. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 25-Aug-2014
Crazy expensive parking, paid $ 56 per night ,so it ended up really high. But location of the hotel great, walking distance anywhere, everywhere, Rooms are very modern, nice, clean.
Comment from Hotel Management
30-Aug-2014 by Melissa, Hotel Management
Thank you for your kind feedback. We’re pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our newly renovated rooms and décor to your liking. As you mentioned, we offer 24-hour valet parking for $56/night, which includes unlimited in-and-out privileges. Our rates are dependent on city of Chicago taxes and regrettably out of our control. There are many self-park options in the area, which are slightly lower but do not offer in-and-out privileges. I’m happy you enjoyed our central location in downtown Chicago and were able to walk to all the nearby sites. Your 5-star recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
3 out of 5
by A verified traveller from Kansas City, MO

Great location, a little stiff

Posted 25-Aug-2014
Pros: Great location, perfect for walking or getting to transit.
Cons: Staff "friendliness" (vs. job-politeness). Cocktail time advertised needs a lot of work.
Location: One block North of the river. Very close to restaurants, bars, nightlife and shopping. Great location.
The hotel was in a great location north of the river. Lots of night life and shopping within walking distance. The hotel was very "modern". The bed was comfortable, but for the expensive price of a hotel it felt a little lacking. No restaurant or bar, other than a small converted room that they turned in to a cocktail space from 5-8. Minimum bar service - basically just two hotel employees making basic drinks. Also disappointed that I paid such a high price for a hotel and still had to pay over $50 per night in parking. Breakfast was good, lots of choices. I also liked that it lasted until 10/11 am. I hate having to get up early on vacation just to make it on time to breakfast. Lastly, staff was kind but stiff. This hotel was "nice" but I feel it was overpriced for what it is.
Comment from Hotel Management
30-Aug-2014 by Melissa, Hotel Management
Thank you for taking the time to share your feedback. I’m pleased to hear you found our newly renovated rooms and décor to your liking. I’m sorry that our on-site restaurant was closed during your stay. We’re happy to let you know that in December a new restaurant will open in our building, C Fish-House Chicago, where our guests will have charging privileges. As you mentioned, we offer 24-hour valet parking for $56/night, which includes unlimited in-and-out privileges. Our rates are dependent on city of Chicago taxes and regrettably out of our control. There are many self-park options in the area, which are slightly lower but do not offer in-and-out privileges. I am pleased to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the wide variety of items. I’m sorry to hear about your interactions with our team. We take great pride in delivering the highest level of service and I’m disappointed to learn we did not live up to those high standards. We will use your feedback to review and retrain with that particular associate in order to meet and exceed the level of hospitality that you deserve. Thank you again for sharing your helpful comments. We wish you safe travels in the future. Cordially, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Nice modern hotel with caring staff.

Posted 25-Aug-2014
On my last night at the kinzie while writing this. I book this hotel because it was the best value on Expedia. I made a great choice. They did a great job at renovating and making it modern. The staff is very helpful and polite. Beds are very comfy and room is spacious. The continental breakfast has a decent selection, however first two mornings there was no coffee left but after talking to the staff they quickly sent a fresh pot to my room. There is also a Kurieg in the room. I'm sure this is the same at any hotel but it can tend to be noisy outside as Chicago drivers seem to love honking their horn any chance they get. The staff will go out of their way to book dinner or attractions for you and give great recommendations. Btw... The subway is only couple blocks away North or south as your right on the red line. Rest of the lines just north. I would absolutely come back again and hope this hotel becomes more popular. The way a hotel should be.
Comment from Hotel Management
30-Aug-2014 by Melissa, Hotel Management
Thank you kindly for the gracious review. We’re delighted to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our newly renovated rooms and décor to your liking— especially our comfortable new Serta Perfect Sleeper Signature beds and in-room Keurig coffeemakers. I’m pleased you enjoyed our complimentary deluxe continental breakfast but apologize that the coffee was not replenished in a timely fashion. I am happy our team was able to resolve the issue and provide you with a fresh pot of coffee. I’m further pleased to hear you were able to take advantage of our central location in downtown Chicago and walk to all the nearby restaurants and attractions surrounding us. Your 5-star recommendation is truly appreciated. We look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay

Posted 24-Aug-2014
The family enjoyed, we wished they have a swimming pool
Comment from Hotel Management
28-Aug-2014 by Melissa, Hotel Management
Many thanks for the 5-star review! We’re delighted you and your family had a “great” stay with us at the new Kinzie Hotel! We hope to have the pleasure of welcoming you back for another Chicago getaway soon. Warm Regards, Melissa Driza Guest Experience Manager