Ratings based on 2,072 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasantly surprized

Posted 21-Oct-2014
Pros: Proximity to Michigan Ave.
Clean and new building - a bit taken aback that it was only 6 floors - based on the pictures, seems like a tall building. Otherwise, goo experience overall.
4 out of 5
Recommended
for Couples
by A verified traveller from Winnipeg, Canada

Welcoming!

Posted 16-Oct-2014
Pros: The bed was comfortable and cozy.
Cons: Getting clear information about the time breakfast started and ended.
Location: The location of the hotel is excellent, walking distance to Magnificent Mile and Millennium Park. It was also close to the Blues bars: Legends and Th
The staff were attentive, helpful and professional. The room was clean and the bed was very comfortable and cozy. The hotel room was very quiet and you could not hear people walking in the hallways. Breakfast was convenient and had just enough variety to get your day started. The manager’s happy hour was welcome treat after a day of shopping and sightseeing. I will definitely come back.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent downtown location!

Posted 14-Oct-2014
Excellent staff! Extremely accommodating many times they went out of their way for guests....ordering dinner for take in, reservations, shows..... Close to the finish/start for the marathon. Awesome location within walking distance to most attractions. Bonus breakfast and WIFI included, happy hour and appetizers! Thanks Kinzie!
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Now, that's a room I could live in!

Posted 06-Oct-2014
Incredible re-model! Clean aesthetics, functional furnishings, technology support, superb staff, quiet rooms, and of course, the well stocked happy hour and breakfasts. Well done! (Although, I do miss the Amalfi's "wave wall"...) :)
Comment from Hotel Management
12-Oct-2014 by Melissa, Hotel Management
Many thanks for the 5-star review! We’re delighted to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking and appreciated the small touches, like our lightning-fast WiFi and copious in-room outlets and USB ports. I’m further pleased to hear you enjoyed our complimentary deluxe continental breakfast as well as our complimentary evening cocktail reception. Your glowing recommendation is truly appreciated. We look forward to welcoming you back for another Chicago getaway soon! Warm Regards, Melissa Driza Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from southern california

Nice hotel close to all sightseeing

Posted 30-Sep-2014
Had an awesome time in Chicago loved the hotel and staff very friendly and friendly.
Comment from Hotel Management
12-Oct-2014 by Melissa, Hotel Management
Thank you for the thoughtful comments. We’re so pleased to hear you had such an enjoyable stay with us at the new Kinzie Hotel. I’m especially pleased to receive such wonderful feedback about our team. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we delivered on that promise. I’m happy you enjoyed our location in the downtown River North district and were able to take advantage of all the great Chicago attractions nearby. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Stamford, CT

Posted 29-Sep-2014
Pros: Good location - super friendly and helpful staff
Cons: Would like more variety in breakfast
Location: Lots of good restaurants nearby
Was in Chicago on business, Kinzie was close to office I was visiting. Had a good stay.
Comment from Hotel Management
12-Oct-2014 by Melissa, Hotel Management
Thank you for sharing your kind review. We’re happy to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our central location in downtown Chicago convenient to your travel needs. We hope to have the pleasure of welcoming you back for another stay soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location

Posted 16-Sep-2014
Walking distance to anything you want. . Don't get a cab!! Download the lyft App!!!
Comment from Hotel Management
28-Sep-2014 by Melissa, Hotel Management
Thank you for the 5-star review! We’re pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our location in the downtown River North district to your liking and were able to walk to all the nearby sites. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
27-Sep-2014 by Melissa, Hotel Management
Thank you for the 5-star review! We’re pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our location in the downtown River North district to your liking and were able to walk to all the nearby sites. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
27-Sep-2014 by Melissa, Hotel Management
Thank you for the 5-star review! We’re pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our location in the downtown River North district to your liking and were able to walk to all the nearby sites. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Crawley, West Sussex

Lovely quirky hotel close to lots of attractions.

Posted 06-Sep-2014
Loved this hotel, very well positioned for most of the major attractions in Chicago. Staff were wonderful, the room was amazing, really clean and the best bathroom towels going. The breakfast was really good and you can have as much as you like, with fresh juices, coffee etc and plenty of choices of food. The free evening drinks was a really good idea. We felt totally looked after all the time we were there.
Comment from Hotel Management
21-Sep-2014 by Melissa, Hotel Management
Thank you for the rave review! We’re thrilled to hear you had such an enjoyable stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms to your liking and enjoyed our in-room amenities, like our oversized, fluffy new towels. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the wide variety of food to choose from. I’m pleased to hear you enjoyed our complimentary evening cocktail reception as well. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the rave review! We’re thrilled to hear you had such an enjoyable stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms to your liking and enjoyed our in-room amenities, like our oversized, fluffy new towels. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the wide variety of food to choose from. I’m pleased to hear you enjoyed our complimentary evening cocktail reception as well. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the rave review! We’re thrilled to hear you had such an enjoyable stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms to your liking and enjoyed our in-room amenities, like our oversized, fluffy new towels. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the wide variety of food to choose from. I’m pleased to hear you enjoyed our complimentary evening cocktail reception as well. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Burlington, ON

Best location to access attractions

Posted 06-Sep-2014
Pros: Breakfast (included), was a treat. Happy hour (included), was a nice start to an evening in Chicago. Free WiFi a bonus. Friendly staff.
Location: Millennium Park, House of Blues, architectural boat tours.
First visit to Chicago. Great flight. Blue line train into central Chicago. Hotel a short walk from train. Wonderful tourists attractions, tons to see and enjoy. Fabulous restaurants. Can't wait to return.
Comment from Hotel Management
21-Sep-2014 by Melissa, Hotel Management
Thank you for the kind review. We’re pleased you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our central downtown location to your liking and were able to walk to all the great attractions Chicago has to offer. We truly appreciate your 5-star recommendation. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the kind review. We’re pleased you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our central downtown location to your liking and were able to walk to all the great attractions Chicago has to offer. We truly appreciate your 5-star recommendation. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the kind review. We’re pleased you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our central downtown location to your liking and were able to walk to all the great attractions Chicago has to offer. We truly appreciate your 5-star recommendation. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from near Ottawa,Canada

Wonderful hotel located in the heart of Chicago.

Posted 05-Sep-2014
Pros: Friendly helpful staff. Large room with nice toiletries in the bathroom. Fresh white bed linens.
Cons: Nothing notable.
Location: Excellent location with restaurants and shopping nearby.
Modern hotel rooms with sleek contemporary furniture. Very clean. Comfortable bed.Located near shops,restaurants and boat tour launches.
Comment from Hotel Management
21-Sep-2014 by Melissa, Hotel Management
Thank you for the 5-star review. We’re so happy you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking—especially our comfortable new Serta Perfect Sleeper Signature beds. I’m further delighted to hear you enjoyed our central location in downtown Chicago and were able to take advantage of all the restaurants and sites surrounding us. Your kind recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the 5-star review. We’re so happy you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking—especially our comfortable new Serta Perfect Sleeper Signature beds. I’m further delighted to hear you enjoyed our central location in downtown Chicago and were able to take advantage of all the restaurants and sites surrounding us. Your kind recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Comment from Hotel Management
20-Sep-2014 by Melissa, Hotel Management
Thank you for the 5-star review. We’re so happy you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking—especially our comfortable new Serta Perfect Sleeper Signature beds. I’m further delighted to hear you enjoyed our central location in downtown Chicago and were able to take advantage of all the restaurants and sites surrounding us. Your kind recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager