Ratings based on 2,416 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Northville, Mi

Great stay in Chicago

Posted 27-May-2015
This was a wonderful stay. The hotel was perfect. I arrived too early and the wonderful staff allowed me to check in early to make a concert. The breakfast was perfect, I saved money on my food bill. The room was clean and the bed was very comfortable. The staff arranged for me to have an in room massage and checked my bags after I left so I didn't have to lug then around town until my train left. They made my birthday great. I will be back again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Escondido, CA

In the heart of Chicago just north of the river.

Posted 22-May-2015
Pros: Location was central to everything.
Cons: Lobby could look like they plan to stay around a while. No desk for reception, just 2 desks. It works I guess.
Location: Transit links abound for a visitor. Very walkable town.
Easy to find short walk from the train station. Lobby seems a bit strange almost like a pop-up, but the room was great.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Spain

Recommended

Posted 20-May-2015
Pros: Everything
Cons: Nothing
Location: Near all that's good about Chicago
Great staff all very good, Great location. Our room was excellent and the breakfast was very good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Would recommend this hotel.

Posted 06-May-2015
Excellent hotel, great location, friendly staff, would really recommended this hotel.
Comment from Hotel Management
12-May-2015 by Melissa, Hotel Management
Thank you for the lovely review! We’re so pleased to hear you had an enjoyable stay with us at Kinzie Hotel. I’m happy you liked our central location in the downtown River North district. I’m especially pleased to hear how friendly our team was during your stay and will be sure to pass along your kind comments. We truly appreciate your 5-star recommendation. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Schönes und gutes Hotel in Stadtmitte von Chicago

Posted 04-May-2015
Gutes Hotel zu fairem Preis in der Stadtmitte Chicagos, kann ohne Vorbehalt empfohlen werden!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Apr-2015
My mom and I arrived early for check in and the staff allowed us to check in early with no additional charges. The room was clean and comfortable. The only complaint was the view out the window that was just another building, but not unexpected because we stayed in the city.
Comment from Hotel Management
28-Apr-2015 by Melissa, Hotel Management
Thank you for the kind review. We’re pleased to hear you and your mother had a pleasant stay with us at Kinzie Hotel. I’m happy to hear how helpful our front office team was with early check-in. While I’m pleased you enjoyed our rooms, I’m sorry to hear if the view was not to your liking. We do try to accommodate all special requests but unfortunately it is difficult to do during busier periods. We do appreciate you taking the time to share your thoughtful feedback. We hope to have the pleasure of welcoming you and your mother back for another Chicago getaway soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Orlando Fl

Perfect location!

Posted 26-Apr-2015
Pros: See above.
Cons: No complaints from our end. Really exceeded our expectations.
My sister and I loved this boutique hotel. It was quiet and was within a short walking distance to all forms of mass transportation. The staff were friendly, helpful and the rooms were very clean and roomy. We loved being able to have the continental breakfast (cereal, danishes, fruit, yogurt, donuts, etc.) which was provided on each floor. People actually felt comfortable walking out to get their breakfast with their PJ's on then head back to their rooms. It helped on time and provided good nourishment as we headed out for the day. Also enjoyed complimentary drinks (one per person per day) from 5-8 each day. There were so many restaurants within walking distance and a short walk to Navy pier. We would definitely come back as we liked the size of the hotel compared to the larger chains.
Comment from Hotel Management
28-Apr-2015 by Melissa, Hotel Management
Many thanks for the 5-star review! We’re thrilled to hear you and your sister “loved” your recent stay with us at Kinzie Hotel. I’m pleased you found our rooms and décor to your liking. I’m happy you enjoyed our central location in downtown Chicago and were able to take advantage of all the great public transportation options and restaurants surrounding us, as well as our close proximity to Navy Pier. I’m further pleased to hear you enjoyed our complimentary deluxe continental breakfast, conveniently served on each guest floor so you may take it to go as you explore the city! I’m delighted to hear you enjoyed our complimentary evening cocktail reception as well. We truly appreciate your glowing recommendation. We look forward to welcoming you and your sister back for another Chicago getaway soon! Warm Regards, Melissa Driza Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 24-Apr-2015
Location is perfect for any downtown activities...right in the heart of all the action. Short walk to everything.C-Train, buses and taxis all very handy...only small complaint was they placed us in a special needs room so the shower was just a floor and a curtain...not a big deal, just a bit different. Continental breakfast was handy (set up on table by elevators) and coffee was fresh. Staff were courteous and room was quiet and clean. Over all it was a pleasant experience.
Comment from Hotel Management
28-Apr-2015 by Melissa, Hotel Management
Thank you for taking the time to share your experience at Kinzie Hotel. We’re happy to hear you enjoyed your recent stay with us. I’m pleased you enjoyed our central location in the downtown River North district and were able to take advantage of all the great sights and restaurants surrounding us. I’m pleased you found our rooms to your liking but apologize we were unable to provide you with the room type you requested. We do try to honor all guest requests but regret it is difficult to do during busier periods. I am happy to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each guest floor. Your kind recommendation is much appreciated. We hope to have the pleasure of welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Saskatoon, Canada

Fantastic hotel in a great location!

Posted 23-Apr-2015
Location: Great access to the Magnificent Mile, the river, and lots of great restaurants.
Kinzie Hotel staff processed my check-in quickly. The room was clean and well-appointed (loved the double shower head). I got a great room with a decent view of Kinzie Street ... I appreciated being able to look out and see what was going on around me. I thought the daily continental breakfast had a good range of selections and I really appreciated that there was a breakfast spread on each floor so that I didn't have to wander around the building looking for it. The Kinzie will definitely be my go-to spot for future Chicago visits.
Comment from Hotel Management
28-Apr-2015 by Melissa, Hotel Management
What a flattering review! We’re so happy to hear you had such an enjoyable stay with us at Kinzie Hotel and to be your new “go-to” hotel in Chicago. I’m pleased you found our rooms to your liking and enjoyed the view of Kinzie Street, as well as the dual showerheads in our guest bathrooms. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each guest floor. Your 5-star recommendation is truly appreciated. We look forward to welcoming you back for another Chicago getaway soon. Warm Regards, Melissa Driza Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta, GA

Great hotel, great location

Posted 20-Apr-2015
Pros: Location, breakfast, room size, amenities
Cons: Staff
Location: Everything nearby: restaurants, bars, public transportation
This hotel is centrally located in the downtown area close to Everything (with a capital "E"). It was a quick walk away from the L (Blue Line from the airport gets you there) and steps away from restaurants, bars, and convenience stores. The amenities are reasonable overall, but the daily continental breakfast on each floor is pretty awesome. Great for a quick bite and tea/coffee on the way out. The gym was impressive and had everything I could have hoped for. The bed was very comfortable, and facing a brick wall was not as bad as I first thought it might be. I did, however, have issues with the front desk staff, who I think could have been much more polite, welcoming, and willing to assist. At the time of my check-in at 7pm, I found a dirty plate outside of my room and wondered if I had the wrong room number. I checked the key and it worked, so I wondered why the plate was there. As it turns out, it would remain there until the following morning when the housekeeping staff attended to the room; I had to walk past this crumby plate at least 6 times after I got there. When I asked the front desk staff about it, they said it was standard for guests to leave plates outside the rooms after the nightly appetizer/cocktail reception. They looked at me like I was crazy for thinking that I should find a clean room and entryway upon checking in. When did these people eat appetizers, leave the plate, and check out?! Check out is 12pm! The staff could have been much friendlier overall.
Comment from Hotel Management
28-Apr-2015 by Melissa, Hotel Management
Thank you for taking the time to share your thoughtful feedback. We delighted to hear you had a pleasant stay with us at Kinzie Hotel. I’m happy you enjoyed our central location in downtown Chicago and were able to take advantage of all the sights within walking distance, as well as all the great restaurants surrounding us like our next door neighbors Public House. I’m pleased you found our rooms to your liking. I’m sorry to hear about the maintenance issue you experienced but happy to hear our team was able to rectify that quickly. I’m pleased you enjoyed our complimentary deluxe continental breakfast but sorry to hear it was not replenished in a more timely fashion. I appreciate your feedback and have passed along your comments to our Food & Beverage manager. We truly appreciate you taking the time to share your helpful review. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager