Ratings based on 2,374 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Apr-2015
My mom and I arrived early for check in and the staff allowed us to check in early with no additional charges. The room was clean and comfortable. The only complaint was the view out the window that was just another building, but not unexpected because we stayed in the city.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Orlando Fl

Perfect location!

Posted 26-Apr-2015
Pros: See above.
Cons: No complaints from our end. Really exceeded our expectations.
My sister and I loved this boutique hotel. It was quiet and was within a short walking distance to all forms of mass transportation. The staff were friendly, helpful and the rooms were very clean and roomy. We loved being able to have the continental breakfast (cereal, danishes, fruit, yogurt, donuts, etc.) which was provided on each floor. People actually felt comfortable walking out to get their breakfast with their PJ's on then head back to their rooms. It helped on time and provided good nourishment as we headed out for the day. Also enjoyed complimentary drinks (one per person per day) from 5-8 each day. There were so many restaurants within walking distance and a short walk to Navy pier. We would definitely come back as we liked the size of the hotel compared to the larger chains.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 24-Apr-2015
Location is perfect for any downtown activities...right in the heart of all the action. Short walk to everything.C-Train, buses and taxis all very handy...only small complaint was they placed us in a special needs room so the shower was just a floor and a curtain...not a big deal, just a bit different. Continental breakfast was handy (set up on table by elevators) and coffee was fresh. Staff were courteous and room was quiet and clean. Over all it was a pleasant experience.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Saskatoon, Canada

Fantastic hotel in a great location!

Posted 23-Apr-2015
Location: Great access to the Magnificent Mile, the river, and lots of great restaurants.
Kinzie Hotel staff processed my check-in quickly. The room was clean and well-appointed (loved the double shower head). I got a great room with a decent view of Kinzie Street ... I appreciated being able to look out and see what was going on around me. I thought the daily continental breakfast had a good range of selections and I really appreciated that there was a breakfast spread on each floor so that I didn't have to wander around the building looking for it. The Kinzie will definitely be my go-to spot for future Chicago visits.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta, GA

Great hotel, great location

Posted 20-Apr-2015
Pros: Location, breakfast, room size, amenities
Cons: Staff
Location: Everything nearby: restaurants, bars, public transportation
This hotel is centrally located in the downtown area close to Everything (with a capital "E"). It was a quick walk away from the L (Blue Line from the airport gets you there) and steps away from restaurants, bars, and convenience stores. The amenities are reasonable overall, but the daily continental breakfast on each floor is pretty awesome. Great for a quick bite and tea/coffee on the way out. The gym was impressive and had everything I could have hoped for. The bed was very comfortable, and facing a brick wall was not as bad as I first thought it might be. I did, however, have issues with the front desk staff, who I think could have been much more polite, welcoming, and willing to assist. At the time of my check-in at 7pm, I found a dirty plate outside of my room and wondered if I had the wrong room number. I checked the key and it worked, so I wondered why the plate was there. As it turns out, it would remain there until the following morning when the housekeeping staff attended to the room; I had to walk past this crumby plate at least 6 times after I got there. When I asked the front desk staff about it, they said it was standard for guests to leave plates outside the rooms after the nightly appetizer/cocktail reception. They looked at me like I was crazy for thinking that I should find a clean room and entryway upon checking in. When did these people eat appetizers, leave the plate, and check out?! Check out is 12pm! The staff could have been much friendlier overall.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Posted 16-Apr-2015
Nice boutique hotel, centrally located close to Millenium Park, Magnificent Mile and The Loop. Rooms were clean, comfortable and modern. Front desk staff were great, easy check-in and check-out while being very accommodating. I would recommend staying at the Kinzie.
Comment from Hotel Management
21-Apr-2015 by Melissa, Hotel Management
Thank you for sharing your kind review. We’re pleased to hear you enjoyed your recent stay with us at Kinzie Hotel. I’m happy you found our rooms and modern décor to your liking. I’m further pleased to hear you enjoyed our location in the downtown River North district and were able to take advantage of our close proximity to Millennium Park, the Magnificent Mile, and the Loop. I’m especially delighted to receive such wonderful feedback about our front office team. We take great pride in delivering the highest level of service and I’m so happy to hear we delivered on that promise. Your warm recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Eschborn

Super Lage und schöne Zimmer

Posted 15-Apr-2015
Lage war für uns perfekt (ungefähr die Mitte in alle Richtungen), sehr hilfsbereite Rezeption, kostenlose Gepäckaufbewahrung bis 18 Uhr nach Check-out, Frühstück sehr gut gefüllt und lecker (wenn man süßes und fettiges Fertigessen mag, Donuts, Bagels, Müsli), Gratis Cocktail am Abend mit Mini-Buffet (Käse, Antipasti, Bruschetta & Co), Zimmer eher klein aber schön eingerichtet (6. Etage, ist auch die höchste), ruhig, Bad ist schön und es gibt alles was man braucht, viele Bars, Clubs und Restaurants direkt vor der Tür, U-Bahn etwa 10 Minuten zu laufen, kein Restaurant direkt im Hotel, würde für einen Städtetrip wiederkommen (wenn der Preis passt)
5 out of 5
Recommended
for Everyone
by A verified travellerfrom São Paulo/Brasil

Localização ótima

Posted 15-Apr-2015
Pros: Localização, quarto, banheiro, cama, silencio
Cons: Atendimento na recepção
Location: O Hotel fica muito bem localizado em River North, perto das principais atraçoes e a duas quadras da av Michigan, a principal de Chicago
O Hotel fica muito bem localizado em River North, perto das principais atraçoes e a duas quadras da av Michigan, a principal de Chicago. A equipe da recepção não é muito simpatica, exceto os porteiros mas o quarto e a localização compensam. O mais estranho é o café da manha que é servido no hall dos elevadores de cada andar e o hóspede pega e consome no quarto
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Posted 13-Apr-2015
We thoroughly enjoyed our stay! The hotel is in a fantastic location! We were minutes away from great restaurants, shopping, and museum/tourist sights. The hotel was spotless and the staff was extremely friendly and helpful. I would definitely recommend The Kinzie!
Comment from Hotel Management
17-Apr-2015 by Melissa, Hotel Management
What a flattering review! We’re overjoyed to hear what an enjoyable stay you had with us at Kinzie Hotel. I’m happy you found our rooms and décor to your liking. I’m further pleased to hear you found our central location in the downtown River North district to your liking and were able to take advantage of all the great restaurants, shopping, and attractions surrounding us. We truly appreciate your glowing recommendation. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent hotel

Posted 12-Apr-2015
Pros: everything
Location: come on, its over the road from Trump tower were the most epic fight of all time took place, batman v the joker
loved this hotel, only downside I can think of is one of the free doughnuts I had with breakfast wasn't completely delicious
Comment from Hotel Management
17-Apr-2015 by Melissa, Hotel Management
Thank you kindly for the 5-star review! We’re delighted to hear you “loved” your recent stay with us at Kinzie Hotel. I’m pleased you enjoyed our complimentary deluxe continental breakfast but apologize if the quality of some of the pastries was not up to the high standards we pride ourselves on. I appreciate your feedback and have passed along your comment to our Food & Beverage manager. Thank you again for the lovely review. We hope to have the pleasure of welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager