Cocktail bar

Reviews of Hyatt Place Itasca

3 out of 5
Hyatt Place Itasca
1150 North Arlington Heights Road, Itasca, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1003 reviews" "
Rating 8 - Good. 257 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel. Clean, quiet and staff as welcoming. My only complaint is with all the technology used today there could be more outlets near beds. It's a nice hotel and we would stay again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Mary, it's fantastic to learn that you found the Hyatt Place Chicago Itasca to be clean, quiet, and accommodating. We truly appreciate your suggestion concerning the placement of additional outlets in our guest rooms. Please know we continue to update our amenities based on valuable feedback like yours. It's delightful to know you would choose to stay with us again in the future. Our team members can't wait to provide another wonderful experience.

4/10 Poor

efrain, Grayslake

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Efrain, it's evident that your stay did not meet your expectations. We're committed to providing our guests with an exceptional experience and always seek to improve. We would appreciate if you could share specific concerns, allowing us to directly address your feedback. We hope for an opportunity in the future to serve you better.

4/10 Poor

Miguel

Travelled with family and small children
Disliked: Property conditions & facilities
Pool was freezing!! Water was cold but what made it worse was that they had cold air coming through the vents, like the AC was on... even if you weren't in the water it was so cold in the pool area.....told the staff and they said there was nothing they could do about it.....I understand if it was in june or july and AC was on but it was 30 degrees outside....Also no maintenance at night my heater in room was also blowing cold air nonstop even when turned off and said unless wanted to switch rooms at 9:30pm they didn't have anyone to look at it.
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Miguel, we regret hearing about your experience surrounding the temperature in the pool area and in your room. We aim for our guests to have a comfortable stay, and it seems we fell short on this occasion. While our team members did offer a solution, we understand that moving rooms can be inconvenient, particularly late at night. We have taken your feedback on board and it will be discussed with our maintenance and service teams to find ways of ensuring such issues do not reoccur. Once again, we appreciate your feedback and hope for the opportunity to better serve you in the future.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I took a kid free get away for the weekend which is what I explained during check-in and the gentlemen was very nice and put us at the end of the hall on first floor. First night was a little annoying as there were two little boys running and screaming back and fourth from the hallways to the lobby tell about 11ish but the rest of our stay was peaceful and relaxing.
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Jacqueline, we appreciate you taking the time to share your recent getaway at Hyatt Place Chicago Itasca. We're pleased to know our team made a special effort to accommodate your request and that you found your stay to be mostly peaceful. We apologize for any disruption that occurred during your first night and assure you that we constantly strive to maintain a serene environment for our guests. We look forward to welcoming you back for another tranquil visit in the not too distant future.

10/10 Excellent

Jairo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice couple days at the hotel. Pool was nice. People that coke are dirty and selfish tho. Not the hotels fault.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Jairo, it's refreshing to hear that you enjoyed your stay at Hyatt Place Chicago Itasca and took advantage of our pleasant pool facility. We truly appreciate your patience with outside circumstances and hope you will return for another enjoyable stay in the future. Our team members will be here ready to welcome you back.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
I frequent illinois and have stayed to a couple of hotels around and I must say that Hyatt is the best! I’ll definitely stay here for my next trips!
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Crystal, thank you for your kind words! We're thrilled that Hyatt Place Chicago Itasca has become your preferred hotel in Illinois. We wholeheartedly look forward to providing you with more memorable stays on your upcoming trips. Safe travels until then!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice room. Close to Buona beer
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Ryan, thank you for choosing to stay at the Hyatt Place Chicago Itasca. We're glad to hear that you enjoyed our pristine accommodations and convenient location. We hope to have the chance to host you again in the future.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Staff was very helpful. Would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Pamela, it's wonderful to hear about your recent stay at Hyatt Place Chicago Itasca. Your kind words regarding the cleanliness, tranquility, and the helpfulness of our team members truly warm our hearts. We're thrilled to hear that you would choose to stay again and we wholeheartedly look forward to welcoming you back.

2/10 Terrible

Robert, Madison

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There were kids running in the halls and knocking on our door. Complained several times about the kids but nothing was done. I will never stay at this hotel again!
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Robert, your recent experience where disturbances disrupted your peace is regrettable. While we always aim to maintain a serene atmosphere, it seems we missed the mark during your stay. We're sincerely sorry for the inconvenience and we'll take measures to better address such issues in the future. We understand your frustration and would genuinely hope to have the chance to serve you better should you decide to reconsider staying with us.

2/10 Terrible

Marilyn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My stay wasn’t so great! This was my first and last time visiting. Everything was overcrowded, from breakfast to the pool. The rooms are okay, but the hotel in general is small.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Marilyn, we're genuinely sorry to hear about the issues during your visit. You're right to expect a relaxing stay, especially when it comes to breakfast and enjoying our amenities. It's unfortunate to hear about your experience in regards to space; we aim to provide comfort for all our guests. Your thoughts are important to us and will be shared with the team for improvements. We hope that you might reconsider and give us another opportunity in the future.

10/10 Excellent

Christina, Any city

Stayed 1 night in Mar 2024
Response from Customer Service on 9 Apr 2024
Christina, we're thrilled to know that you had a stellar experience at Hyatt Place Chicago Itasca. We're committed to maintaining the same level of service during your next visit. Thank you for your Expedia review. Safe travels!

10/10 Excellent

Curt

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3 beds were convenient for my family
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Curt, we're thrilled to hear that the arrangements at Hyatt Place Chicago Itasca were accommodating for your family. It's our aim to provide layouts that best fit our guests' needs. We hope to welcome your family back again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
David, we're thrilled to hear that you appreciated the warm and welcoming nature of our team members at Hyatt Place Chicago Itasca. It's wonderful that they contributed positively to your experience. Thank you for sharing and we look forward to hosting you again soon!

8/10 Good

Markita

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Thanks for the great rating, Markita!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hyatt Place Chicago Itasca soon, we'd love to have you back!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and check-in was super easy and nice. There was some cosmetic things that needed attention like the wallpaper peeling off in areas.
Stayed 3 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Karen, it's wonderful to hear that your check-in at Hyatt Place Chicago Itasca was seamless and that our team members provided exceptional service. We genuinely appreciate you bringing the aesthetic concerns to our attention, as continuous improvement is important to us. We look forward to delighting you on your next stay with us.

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
John, it's wonderful to hear that your experience at Hyatt Place Chicago Itasca met your expectations. We aim to provide quality services to all our guests. We hope to see you again soon for another satisfactory stay.

6/10 Okay

Stephanie

Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Stephanie, thank you for taking the time to rate your experience. While we appreciate your input, we strive for better than average satisfaction. We hope to provide a more positive experience on your next visit. Safe travels.

8/10 Good

LEONARD

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Thank you for the 4-star rating, Leonard!It's great your time at Hyatt Place Chicago Itasca was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised by how nice the rooms were. And the complimentary breakfast was really yummy! A little bit of everything and stays open as late at 10am.
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Deirdre, thank you for taking the time to share your experience at Hyatt Place Chicago Itasca. We are glad to hear that you were pleasantly surprised with our well-appointed rooms and thoroughly enjoyed our complimentary breakfast with its wide variety. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Okay

Sergio

Travelled with family
Liked: Staff & service
Disliked: Amenities
Area for breakfast is rather small. No cleaning in the buffet serving area during breakfast. No dishes available.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Sergio, we appreciate your feedback on your recent breakfast experience. It's important to us to maintain a clean and organized dining area, and we regret to hear you faced some inconvenience. We also understand that having enough dishes readily available is essential, and we regret any inconvenience this may have caused. We’ve taken note of these matters and will ensure they’re promptly addressed.

8/10 Good

Wilhelm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Wilhelm, thank you for choosing to stay at Hyatt Place Chicago Itasca. We're pleased to know your overall experience was positive. Should you have any comments or suggestions to share, feel free to contact us. We value your feedback as it helps us continuously improve our guest experience. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Quaneshia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pool was cold and unable to use it
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Quaneshia, we appreciate your feedback. We are disappointed to hear that the temperature of the pool wasn't to your liking during your stay. We pride ourselves on maintaining exceptional standards and will certainly look into this matter. Nonetheless, we hope this doesn't detract from the overall positive experience at Hyatt Place Chicago Itasca and we look forward to your return.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on 14 Feb 2024
Vladimir, we truly appreciate your excellent rating of Hyatt Place Chicago Itasca. It's always a delight to know our guests had a fantastic stay. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Susan

Liked: Cleanliness, amenities
Nice room
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Thanks, Susan! It's outstanding your time at Hyatt Place Chicago Itasca was fantastic. We can't wait until your next visit!

8/10 Good

Adolphe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness. very clean,
Stayed 2 nights in Feb 2024
Response from Customer Service on 8 Feb 2024
Adolphe, it's uplifting to hear your positive feedback about the cleanliness at the Hyatt Place Chicago Itasca. We proudly uphold high standards of hygiene for the satisfaction and comfort of our valued guests. Thank you for choosing us for your stay in Chicago.

10/10 Excellent

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I booked this hotel for the convenience of the short drive to the airport. When we checked in, we had a great experience. When we tried to check out we had difficulties finding an employee, but I can imagine that only one person was working during the middle of the day and was assisting other guests.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Bailey, thank you for choosing Hyatt Place Chicago Itasca for your stay. It's excellent to hear you found the location extremely convenient and had a wonderful experience during check-in. Regarding your checkout experience, we appreciate your understanding in the event our team members were busy serving other guests. We always strive to be readily available for all guests. We hope to host your stay once again with a smoother checkout. Thank you.

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Spacious rooms for a fair price, everything was clean and well maintained. Would stay again!
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Sara, it's splendid to hear that you enjoyed your experience at Hyatt Place Chicago Itasca! We're thrilled to know that our spacious rooms, cleanliness, and well-maintained facilities impressed you. Your pleasure is our priority, and we can't wait to have the opportunity to welcome you back for another memorable stay.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Thanks for the perfect rating, Erica!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Chicago Itasca, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Hyatt Place Chicago Itasca appreciates your stellar rating. It's fantastic to know that you had a satisfactory experience. We hope to host you again in the near future.

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Very nice experience. Front desk was very friendly which is rare in the hotel industry these days! We were there on a VERY cold night and it was obvious the staff was doing the best they could to maintain everyone's comfort. Our friend had an issue with a pipe leak and it was handled promptly and again, with friendliness. Room was in great condition. Pool was nice and larger than most! The breakfast was great as well as the staff attending! We were there simply to get away with our kids for the night which we do a few times per year. We will be back!
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Kelly, we're thrilled to hear about your satisfying experience at Hyatt Place Chicago Itasca. It's warming to know our front desk team was welcoming and attentive, and went above and beyond during the cold night. We're especially happy to hear that issues regarding the facilities were rectified quickly, and that you found all aspects of your stay, from the breakfast to the pool, delightful. Your positive experience serves as a fantastic testament to our dedication to guest satisfaction. Thanks for choosing us for your family getaway. We eagerly await your return for more enjoyable experiences.

4/10 Poor

Randall

Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Thanks for the feedback, Randall.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
Megan, it's wonderful to read about your positive experience at Hyatt Place Chicago Itasca. We appreciate your perfect rating and we look forward to welcoming you back in the near future. Thank you for choosing us!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
Overall was a good stay. The staff was super helpful
Stayed 6 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
It's wonderful to know that you had a satisfactory stay at Hyatt Place Chicago Itasca. We take pride in our approachable and supportive team members. They'll be thrilled to hear your feedback. Looking forward to your next visit.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Ryan, it's great to see that you had a favorable experience at Hyatt Place Chicago Itasca. We truly appreciate your high rating. We hope to see you again soon, ensuring another visit that meets your expectations.

4/10 Poor

Shahreyar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The housekeeper did not clean our room at all, after we left for the day.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Shahreyar, we regret to hear that your room was not cleaned to your satisfaction during your stay. We hold cleanliness to high standards. Please rest assured we will address this with our team to ensure such issues are not repeated in the future. We hope for another opportunity to better serve you.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Convenient location, on main roads, near 2 restaurants, not too far from highways. A good breakfast, and I loved the info sheet on magnet strip in the room as to when breakfast was busiest, etc, smart idea. We got a king room with half wall dividing bed from living area which had wet bar and fridge, very useful if you are staying a few days. Pool is a good size although not enough working lights overhead and the cord dividing deep from shallow end is tied, not clipped, so lap swimming is not easy. Probably a safety issue with kids around, so I get it. We are coming back, so yes, we thought it a good hotel
Stayed 4 nights in Dec 2023
Response from Customer Service on 1 Jan 2024
Linda, it's terrific to hear you enjoyed your stay at the Hyatt Place Chicago Itasca! We're glad you found our location convenient and appreciated the informative magnet strip in the room. Our team members always strive to enhance the guest experience, so your feedback about our well-equipped rooms and breakfast offerings is much appreciated. We also value your comments about the pool area and will consider this perspective while we continually work to improve our amenities. We're looking forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Robert, thank you for your outstanding rating of the Hyatt Place Chicago Itasca! We're thrilled you had a fantastic experience. Your feedback is greatly appreciated and we hope to welcome you back in the near future.

4/10 Poor

Zbigniew

Business traveller, Travelled with partner
Liked: Cleanliness
iDID pay for stay on expedia like i always do and i see extra 50 4 charge without any explanation that is false advertisement be aware for extra charges
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Zbigniew, we appreciate your feedback and wish to clarify any misunderstandings. It's standard for hotels to preauthorize an additional amount for potential incidental expenses. This is usually reversed upon check-out once it's established no additional services have been used. It is never our intention to mislead our guests and we recommend that guests always verify the final bill. We're grateful for your vigilance and hope this explanation is satisfactory.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent except for breakfast
Staff very friendly, hotel very clean, room roomy but the breakfast not so good each morning coffee cold and full of grounds food was alway cold and always ran out we would wait but nothing came out ended up just going out for breakfast. We would still go back since we from IL and away coming in from TN. this was our 3rd time there and the first time we experienced the cold breakfast.
Stayed 2 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Cynthia, we appreciate your continued loyalty to Hyatt Place Chicago Itasca. We're glad that you found our team members to be friendly and your room to be spacious and spotless. However, we're obviously disappointed to learn about your recent breakfast experience. Assurance of hot breakfast and coffee is something we hold in high regard and it saddens us to know that it did not meet your satisfaction this time. We will emphasize attention to detail more so that everyone gets to enjoy a delicious start to their day. Looking forward to seeing you again when your travels bring you back to Illinois.

8/10 Good

miguel

Stayed 2 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Miguel, thank you for choosing Hyatt Place Chicago Itasca and leaving a rating. It appears you had a good stay with us and we are glad about it. We look forward to your next visit and aim to make it a perfect one!

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great. kids loved the pool.
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Sandra, it's wonderful to hear that your stay at the Hyatt Place Chicago Itasca was top-notch and that the pool was a hit with your children. We strive to create enjoyable experiences for all our guests, young and old. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Chunhui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very good. It is very close to the highway, so going to Chicago or nearby shopping malls is easy. I wish the hotel offered queen beds instead of double beds; the double bed is a little small for two people, except for two kids. Other than that, everything else is great. I will definitely consider staying here again when I visit Chicago next time.
Stayed 5 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Chunhui, it brings us joy to know that you found the breakfast at Hyatt Place Chicago Itasca satisfying and our location convenient for your needs. We're also glad to hear that your overall stay with us was great, and we truly appreciate your feedback about the bed size. We thank you for considering us for your future visits to Chicago. Your satisfaction is our top priority and we look forward to the opportunity to exceed your expectations next time!

10/10 Excellent

Muhammad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and ready to reach hotel. Like the quick checking in.
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Muhammad, it's wonderful to hear that you appreciated the cleanliness and accessibility of Hyatt Place Chicago Itasca. Our team members aim to expedite the check-in process, and we're glad it was swift for you. We can't wait to welcome you back on your next visit to the area.

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 25 Dec 2023
Thank you for sharing your perfect rating with us, Jen!It's wonderful to see how much you appreciated your time at Hyatt Place Chicago Itasca! We want everyone to feel right at home at Hyatt Place Chicago Itasca. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

2/10 Terrible

Shaheer

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities promised were not delivered There were multiple places where signs were written of service not available. Even the pool was not available during our stay. If something isn’t working it should be informed at the booking itself. Worst part was the hote told they will refund my money after I was all checked in and ready to my activities of the day, but I have to check out first So what if you refund. What I am supposed to do. Take my family with kids and search around a new hotel? Just be honest with what is available in your hotel at the booking time, and if you can’t deliver simply accept your mistake and do the right thing.
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Shaheer, it's regrettable to hear that your experience didn't meet your expectations. It's essential for guests to be aware of any unavailable services prior to booking, and the lack of communication you experienced is certainly not reflective of our standard practices. Regarding the pool accessibility, the goal is always to maintain all amenities open for guests' enjoyment. Your feedback about the resolution offered to your concern is noted. Moving forward, we hope to ensure a more effective response to unexpected situations where guests' plans might be disrupted. Your insights help us improve service quality and we appreciate your feedback.

10/10 Excellent

Pamela

Stayed 3 nights in Dec 2023
Response from Customer Service on 25 Dec 2023
Pamela, thank you for your rating. We're delighted to hear about your positive experience at Hyatt Place Chicago Itasca. It's always wonderful to understand when guests have enjoyed their stay with us. We appreciate your feedback and we look forward to welcoming you back in the future for another exceptional experience.

10/10 Excellent

Charles

Liked: Amenities
Check in agent (at 9 pm) was great. Very personable & efficient.
Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec 2023
Charles, we're delighted your check-in at Hyatt Place Chicago Itasca was smooth and enjoyable. It's wonderful to hear you found our evening team member to be warm and proficient. We hope to provide you with another great experience soon.

4/10 Poor

David John

Business traveller
Disliked: Staff & service, amenities
Rather dull staff with little care to guests. Management needs to get a scientific clue as they are obviously biased against us unvaccinated individuals as though we are a danger to their facility with their ridiculous mandate of masks for us. I refuse to play their game and will choose elsewhere to stay when visiting for business in the future.
Stayed 5 nights in Dec 2023
Response from Customer Service on 17 Dec 2023
David, your comments regarding our team members' demeanour and the health measures implemented are noted. We strive to create an environment where all guests feel welcome. Our emphasis on mask-wearing seeks to align with current health recommendations, regardless of vaccination status, for the safety of everyone. We're sorry to hear that you'll be considering other accommodations in the future. It's always our endeavour to ensure positive experiences, and we wish you comfortable travels everywhere you go.

10/10 Excellent

Jairo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Response from Customer Service on 6 Feb 2024
Jairo, it warms our hearts to hear that you found the Hyatt Place Chicago Itasca to be tidy and well-located. We take pride in providing an elegant and easy experience for all our guests. Thank you for sharing your review. We're looking forward to hosting you again in the future!

8/10 Good

FATMIR

Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Thanks for the 4/5 rating, Fatmir!We're thrilled you enjoyed your time at Hyatt Place Chicago Itasca so much! We look forward to sharing an even better experience with you soon.