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Reviews of The Allegro Royal Sonesta Hotel Chicago Loop

4 out of 5
The Allegro Royal Sonesta Hotel Chicago Loop
171 W Randolph St, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 653 out of 1121 reviews" "
Rating 8 - Good. 242 out of 1121 reviews" "
Rating 6 - Okay. 124 out of 1121 reviews" "
Rating 4 - Poor. 61 out of 1121 reviews" "
Rating 2 - Terrible. 41 out of 1121 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stanley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel that is centrally accessible to all of the sights that Chicago has to offer. On the first morning, there was a strange noise coming from the pipes that was really loud, but the front desk was attentive and reassigned me a new room and had my luggage transferred while I went out to sight-see during the day. My new room was quiet, clean and beautiful. I really enjoyed my stay and love Chicago!
Stayed 3 nights in Apr 2024
Response from Emma on 15 Apr 2024
Dear Stanley,We are so happy to hear you had a great stay with us with compliment to our Front Desk team with swift attention to your concern.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 Good

darlene, kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to all attractions. Safe at night. Clean. Very friendly staff. Rooms are elegant and spacious.
Stayed 4 nights in Apr 2024
Response from Emma on 15 Apr 2024
Dear Darlene,We are so happy to hear you had a great stay with us with compliments of how close we are to all attractions, friendly staff along with our elegant and spacious rooms.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excellent

Jana Ersoz

Liked: Cleanliness, staff & service
loved the hotel
Stayed 2 nights in Apr 2024
Response from Jason Smith, Front Office Manager on 14 Apr 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

8/10 Good

Teresita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice & friendly Courteous . The hotel needs more amenities . Bar area needs to be bigger . Play music, more lively. The hotel was clean . Rooms are small & a bit older . Needs painting to not show weathering etc .
Stayed 2 nights in Apr 2024
Response from Jason Smith, Front Office Manager on 14 Apr 2024
Thank you for staying with us and thanks for taking the time to leave a review. I have noted your feedback and forwarded to our leadership team for review. I'm glad your stay was pleasant overall, and we hope to welcome you back again in the future.

8/10 Good

NINOSHKA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, easy check in and check out, room I was in was not huge but perfect for a work trip (I was there for a night, worked well). Staff was friendly, helpful and quick when I asked for something. I have stayed here multiple times when I come in for work trips, it’s been my go to.
Stayed 1 night in Apr 2024
Response from Nick Bell- Front Office Manager on 9 Apr 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma on 9 Apr 2024
Dear Tanya,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

4/10 Poor

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Many bad issues. Without any real reson hotels have the ability to force a $30 daily charge on top of room rate. Its a bait and switch. They say you get $15 credit for 1 drink at a bar daily only open 1p to 11pm when you dont drink alcohol is useless so im paying $30 for 2 plastic bottles of water left in my room. That costs the hostel pennies. And a drink that costs them $1 so they create backend charges for a hotel with zero amenities, no pool, spa, or gym. A resort fee essentially with no resort. And the restaurant food was the worst I ever had I tragicallyhave to say. 3oz fish for $40 was probably frozen fish, virgin cocktail still $16. Worse than cafeteria food and paid $75 for dinner and $40 for breakfast. $8 for gmo orange juice from a jug. When their menu says fresh squeezed, hell no. $6 for milk not even organic. Literally insane what they get away with there. No way people return to that hotel. They are the essence of corporate greed. In addition, a $100 per night preauthorization charge to the card for "damages and room service" I spoke to the server and they said they have a executive chef, no they have a cook with a high end cost menu and cafeteria quality non-organic food. No way was any food chef quality.
Stayed 3 nights in Apr 2024
Response from Emma on 8 Apr 2024
Dear Ms. Derek,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jason Smith, Front Office Manager on 3 Apr 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Jason Smith, Front Office Manager on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff, very nice feel overall.
Stayed 4 nights in Mar 2024
Response from Jason Smith, Front Office Manager on 26 Mar 2024
Thank you for taking the time to leave a review. We re glad you enjoyed your visit. We look forward to hosting you again soon!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel it was pretty convenient for me. They do have a destination fee and I believe they charge incidental fees for each night and not just one for your whole stay. You park in a parking garage across the street but the bellhop will take all your belongings to your room. The room itself is pretty small but since I often do solo trips I didnt mind it. I enjoyed the stay overall and plan to stay here again.
Stayed 2 nights in Mar 2024
Response from Jason Smith, Front Office Manager on 26 Mar 2024
Thank you for staying with us and for leaving a review. We are glad that you found our accommodations to be pleasant. We look forward to your return. Cheers!

4/10 Poor

John Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were unusually thin. Felt as though I was in the conversations from the rooms next door. Elevators were slow and not functioning correctly. Rooms were small, cramped and the closet was a little space not even big enough to hang up any clothes. Overall the hotel seems to present itself as a high end 5 star hotel and I would not even give it 1 star. Needs a complete overhaul.
Stayed 3 nights in Mar 2024
Response from Emma on 26 Mar 2024
Dear John Michael,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 Okay

Valine

Liked: Staff & service
Response from Jason Smith, Front Office Manager on 26 Mar 2024
Thank you for your feedback.

8/10 Good

Bently

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jason Smith, Front Office Manager on 22 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Theresa

Stayed 2 nights in Mar 2024
Response from Nick Bell- Front Office Manager on 8 Apr 2024
Dear Theresa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Jason Smith, Front Office Manager on 19 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emma on 8 Apr 2024
Dear Elyse,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Mar 2024
Response from Emma on 8 Apr 2024
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Jose J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, it was lovely again and the amenities are much better now too!
Stayed 3 nights in Mar 2024
Response from Jason Smith, Front Office Manager on 18 Mar 2024
Thank you for taking the time to leave a review and thanks for coming back. We strive to get better and better each day. You'll have to visit a 3rd time to see what's next! See you soon.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel will return
Stayed 3 nights in Mar 2024
Response from Jason Smith, Front Office Manager on 18 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Larenz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and a beautiful property
Stayed 3 nights in Mar 2024
Response from Jason Smith, Front Office Manager on 18 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason Smith, Front Office Manager on 19 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in experience was amazing! They had champagne and popcorn for us in the lobby.
Stayed 1 night in Mar 2024
Response from Jason Smith, Front Office Manager on 18 Mar 2024
Thank you for leaving a review! We are glad you enjoyed our St. Paddy's day arrival amenity. We hope to see you again very soon.

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love this property! Definitely leans into its vintage energy. The staff is wonderful and rooms are comfortable.
Stayed 3 nights in Mar 2024
Response from Jason Smith, Front Office Manager on 18 Mar 2024
Thank you for taking the time to leave a review! Our property certainly has a lot of charm and we are glad you noticed. We hope to be your "home away from home" for your next visit to Chicago.

10/10 Excellent

Elisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area! & customer service.
Stayed 1 night in Mar 2024
Response from Jason Smith, Front Office Manager on 18 Mar 2024
We are glad that you enjoyed our hotel teams. It doesn't hurt that we are centrally located as well. Please stop by again soon.

10/10 Excellent

Mirta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clearness, the staff very friendly
Stayed 4 nights in Mar 2024
Response from Jason Smith, Front Office Manager on 18 Mar 2024
Thanks for leaving a review. We are glad your teams were able to assist you during your visit. They will be waiting for you when you return next!

10/10 Excellent

Khalilah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay!
Stayed 1 night in Feb 2024
Response from Jason Smith, Front Office Manager on 18 Mar 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Jolee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful venue! The rooms are so classy and modern. The only downside is the parking situation. We didn't get any details about the parking and then had to find parking a block away.
Stayed 1 night in Mar 2024
Response from Emma on 12 Mar 2024
Dear Jolee,We are so happy to hear you had a great stay with us with compliments to our classy and modern feel. If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 Good

Maria de los Ángeles

Stayed 2 nights in Feb 2024
Response from Jason Smith, Front Office Manager on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly and inviting staff.
Stayed 2 nights in Feb 2024
Response from Emma on 29 Feb 2024
Dear Colin,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excellent

Heidi Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 3 nights in Feb 2024
Response from Emma on 27 Feb 2024
Dear Heidi Anne,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 Okay

Kimberly

Stayed 2 nights in Feb 2024
Response from Emma on 27 Feb 2024
Dear Kimberly,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 Okay

Ali, Ashburn

Travelled with family
Disliked: Property conditions & facilities
The rooms are small and with room to walk around th bed..
Stayed 3 nights in Feb 2024
Response from Jason Smith, Front Office Manager on 2 Mar 2024
Thank you for staying with us and thanks for taking the time to leave a review. I apologize that your stay was anything less than pleasant. Please reach out to the hotel directly if there any any other details you would like to share about your visit.

10/10 Excellent

Manrich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and up to date rooms. Friendly staff
Stayed 1 night in Feb 2024
Response from Emma on 20 Feb 2024
Dear Manrich,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 Good

Neil

Stayed 1 night in Feb 2024
Response from Emma on 21 Mar 2024
Dear Neil,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emma on 20 Mar 2024
Dear Brian,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from Jason Smith Front Office Manager on 8 Feb 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Alise

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jason Smith, Front Office Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Aressa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and customer service was superb.
Stayed 2 nights in Jan 2024
Response from Jason Smith, Front Office Manager on 30 Jan 2024
Thank you for staying with us and for leaving a glowing review. We hope it won't be too long before you visit Chicago to see us again.

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service
When booking we wanted a place to stay for the convenience and we sure got it! Simple walk to locations we needed to get to.(worth the destination charge) The rooms were small, but we didnt mind it its a places to sleep. The room we were in was clean and very artistic. We enjoyed the esthetic of the whole hotel. The beds were very comfortable and for our stay we got a $15 credit use which is nice, for the room just comes with 2 water bottles. Overall great stay!
Stayed 1 night in Jan 2024
Response from Jason Smith, Front Office Manager on 22 Jan 2024
Thank you staying with us and taking the time to leave a review. We are glad that you enjoyed our location and facilities. We hope to see you again when you visit Chicago next.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service
Elegant and clean
Stayed 1 night in Jan 2024
Response from Jason Smith, Front Office Manager on 18 Jan 2024
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
100 year old hotel that looks and feels like it. Needs a serious renovation. Also no computer available to check in for airline return flight. Restaurant with OK quality food but takes a long walk to reach, inconvenient.
Stayed 1 night in Jan 2024
Response from Jason Smith, Front Office Manager on 18 Jan 2024
Thank you for leaving a review. I apologize that your stay was anything less than pleasant. That is not our standard. I have forwarded the details of your visit to our leadership team for review, in hopes that we improve our services and standards. Please feel free to reach out directly with any additional details.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jason Smith, Front Office Manager on 15 Jan 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Jedidiah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jason Smith, Front Office Manager on 18 Jan 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Nathalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jason Smith, Front Office Manager on 15 Jan 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Rodney

Stayed 1 night in Jan 2024
Response from Jason Smith, Front Office Manager on 15 Jan 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

jeffrey

Stayed 1 night in Jan 2024
Response from Jason Smith, Front Office Manager on 15 Jan 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying here. Staff is extremely friendly.
Stayed 1 night in Dec 2023
Response from Jason Smith, Front Office Manager on 15 Jan 2024
We are so glad you enjoyed your visit. We hope you'll visit the Allegro again very soon.

4/10 Poor

LaToya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were multiple homeless people, under the influence standing out front of the establishment. I had to request the wine that was already supposed to be in my room. The room was very small with mold on the bathroom ceiling.
Stayed 1 night in Dec 2023
Response from Jason Smith, Front Office Manager on 15 Jan 2024
Good evening and thank you for sharing the details of your visit with us. I apologize that your stay was anything less than pleasant. I have forwarded the details of your stay to our leadership team so that we may improve in the future. If you would like to share more, please reach out to me directly.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Exceptional in every way.
Stayed 3 nights in Dec 2023
Response from Jason Smith, Front Office Manager on 7 Jan 2024
Thank you for your kind words. We are glad you enjoyed your visit. We hope to see you again very soon.