Ratings based on 2,604 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dumfriesshire

Welcoming city hotel

Posted 13-Apr-2015
Pros: Location Staff Comfort
Location: The hotel was next door to a theatre, Loads of shops Two blocks away was the river which was wonderful to walk along night or day
Spent theree days in Chicago. Arrived five hours late due to snow, feeling a bit frazzled. The staff were so welcoming and reassuring - 'would you like a glass of wine?' Room large and comfortable, very clean and well looked after. Same with bathroom Teas/coffees were available in the foyer every morning and a wine hour between 5 & 6. Nice to meet other guests and pass the time with them
4 out of 5
Recommended
for Everyone
by A verified traveller

Central for most things we wanted to see.

Posted 05-Apr-2015
Pros: See above
Cons: The wet room draining
Location: Shopping, theatre, easy access to the loop. It is an easy walk to Millenium Park, also museums and nice eating places eg Wildberry Cafe and Eggy's.
Staff were helpful, knowledgeable about the city and places to go. The room could have been a little larger. There was a wet room which I personally did not like as the whole bathroom seemed to get flooded and it took a while for the water to drain away. The situation of the hotel was ideal for us as it was convenient for Magnificent Mile and Theatre District. My two daughters ran in the Shamrock Shuffle 8K race and the hotel was on the route so I had a great vantage point right outside the hotel. Only one downside was that the hotel was being renovated and access to some areas was not possible. We hadn't been told about this beforehand.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom NYC

nice hotel

Posted 03-Apr-2015
Pros: perfect location for my needs
Location: IT's in the theatre district and centrally located for any business in the loop
Hotel is every nice. It was under construction during my stay. It did not affect my room or comfort.
2 out of 5
by A verified travellerfrom Paris

hotel extrêmement bruyant

Posted 03-Apr-2015
Pros: sa décoration
Cons: Le bruit insoutenable, jour et nuit !
Location: Quartier glauque, étouffant et sombre. Il y a d'autres emplacements plus ouverts et plus agréable que ce vieux quartier aux rues étroites.
Chambre au 5ème étage, donnant directement sur la rue au-dessus de la ligne (loop) du métro aérien qui fonctionne jour et nuit. Malgré un double vitrage, plus ou moins étanche, survivre au bruit est une épreuve très désagréable, indigne d'un tel établissement. Il faudrait au moins prévenir le client lors de la réservation. Une fois le prépaiement réalisé, le piège est refermé! Pas de possibilité de changement de chambre. Il jura, mais un peu tard, qu'on ne l'y reprendrait jamais. Etablissement à éviter totalement dans de telles conditions
5 out of 5
Recommended
for Everyone
by A verified traveller

The perfect hotel

Posted 30-Mar-2015
The staff was above and beyond accommodating and friendly! The room was gorgeous and it was smack in the middle of everything. I would definitely stay there again!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

renovation?

Posted 30-Mar-2015
Pros: Very friendly staff.
Cons: wish them well in their renovation - it would have been great to know this in advance.
We didn't know that the hotel was undergoing renovation so things were a little disorganized. We were put in an elevator shaft room initially, and the inroom fridge was unplugged,but the kind support staff put us in a nicer room once we asked - even though it was close to 1 am.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Great Option

Posted 30-Mar-2015
Pros: Wine hour and coffee in the morning
Cons: Extra blanket would have been nice
Only stayed for two nights so this was a great option. The room was spacious and clean. I like the amenities offered. My only gripe was waking up to construction noise on a Saturday, but read the reviews ahead of time about this possibility and there was a nice note from the hotel manager about it in the room upon entering.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom MN

Under construction. Nice place, strange decor

Posted 30-Mar-2015
Hotel is currently undergoing a remodel. It's fully functional and there was no problems with noise, dust, etc. The staff is great! Very prompt and helpful. We were on the 14th floor and the area has been updated. The room was nice an big but we would have liked to have some drawers for unpacking. There were two very small drawers in the entertainment center. It also contained a room safe and a snack bar (we think. we never had the key to open it). The bathroom is very small and there really is no 'flat space' to use for cosmetics, shaving gear, etc. The new decor, while very new and clean, is not our style. It's rather dark and, to me, had a 1960's vibe. The location is great for the theater district, right next to the Cadalac Theater. There are a few nearby restaurants but most of the landmark places are a mile or so away. I'm sure you'll be happy if you stay here.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

LOVE their hotels

Posted 27-Mar-2015
Pros: Everything
Cons: The construction is almost over....
Location: Great location in the Loop close to good eats, shopping and theaters.
I love this hotel chain for just about every reason...from the rooms, to the people, to the networking and wine events, they are pet friend and very social and ecologically conscious and very Philanthropic.
5 out of 5
Recommended
for Everyone
by A verified traveller

Chicago Hotel

Posted 24-Mar-2015
I can't wait to go back!! I went to get away and relax and this hotel did not disappoint. One of my favorite things was that every room had a yoga mat. There was also a yoga channel. In the morning I enjoyed organic tea in the lobby. This hotel was right up my alley!