Ratings based on 2,203 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Sprinfield, IL

Nice older hotel with updates. Rooms are tight.

Posted 28-Aug-2014
Pros: Staff is extremely friendly.
Cons: FREE INTERNET!
Location: 312 is a good restaurant. $$$. The Randolph Tavern (a sports bar with good menu across the street) is my personal choice. A bit more causal. $$
I have stayed at this hotel three or four times in the past five years. It is always a pleasant experience and it is close to a number of good moderately priced restaurants. It is also very close to City Hall, County Offices and the Thompson State of Illinois building. If you have business with any of these agencies you cannot go wrong by staying here.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Aug-2014
While staff can be nosy about asking you the experience, the location, room and their service make the remarkable experience overall.
2 out of 5
by A verified traveller from Michigan

Clean, central location, overall disappointment.

Posted 26-Aug-2014
Pros: It seemed very upscale. Every worker seemed very professional, none with a look of disdain from their work.
Cons: Bigger rooms, more specific details of room options, standardized microwaves in each room or at least the option of using one in a shared common area.
Location: There were 3, maybe 4 Chipotles within less than a 20 minute walking distance. It's very close to great breakfast places (Wildberry Pancakes = yum).
I called in advance to inquire about parking and was told: 1. Self parking is unavailable, and I MUST use their Valet service. 2. Valet will be xx. When driving by, I saw (without searching for) 2 self-parking lots literally under 1 minute away from my hotel which were less than half the price. But I pulled up to the hotel to follow the directions I was given. After valet service had taken my car, I saw a "xx" 7 on the wall for Valet.. I asked the desk attendant if any recent changes had been made, and he said "No.", but I assumed he wasn't the one I spoke to and didn't bother to take my frustrations out on him. The hotel room I chose was the "Deluxe King" bed for a decent bit more than the next cheapest room. It was, by far, the smallest hotel room I've ever been in. The bed was a king sized, as advertised, and it was VERY nice. But the room had very little room outside of that. It felt quite cramped. The "Best View" option is what I chose as my 'main preference' during check-in. I honestly think I might've received one of the 'best views', but if that is the case then I believe it shouldn't even be an option as all you could see was directly into some office building across the street. This may be due to the location, as it was my first trip to Chicago, but I was astonished when I asked if I could use a microwave in the dining area and was told it would be ten and they'd bring one to my room instead. Also shocking, fridges were unavailable as well.
4 out of 5
Recommended
for Couples
by A verified traveller from Grand Rapids, MI

Nice place

Posted 20-Aug-2014
Pros: Funky wallpaper in lobby. No, seriously, we are art people and enjoyed the imagery.
It was a simple day trip with an overnight stay for a musical concert. The room was a little smaller than expected, but very comfortable, clean and in a good location for us. Easy to walk downtown too.
3 out of 5
by A verified traveller from chicago, il

Note you could be next to a barking dog!

Posted 18-Aug-2014
Didn't realize until after my stay this was a dog friendly hotel. Wanted a night away from my kids but was kept awake with a barking dog. Will do my research next time. They should keep all dogs on one floor!
4 out of 5
Recommended
for Everyone
by A verified traveller from Philly, PA

Posted 15-Aug-2014
the hotel is well located and very close to the orange line i checked in through Expedia and got the room on a high floor I will come again
4 out of 5
Recommended
for Everyone
by A verified traveller from toronto, ontario

Nice downtown hotel

Posted 10-Aug-2014
Pros: The welcome drinks and finger foods in the lobby.
Cons: No discrimination between booking from third party or booking thru the hotel.
Location: Downtown attractions and eateries are all accessible.
Our stay was great, though a bit disappointed at first when I called requesting for two double beds. I was told there's no available two double beds room and we will have one king bed. I booked for three people and I said this will not be comfortable. Then I was told by the front desk guy I was talking that " this is what you get when you booked from a third party" so rude comment and I don't appreciate it. Btw I booked thru expedia. I requested for a pull away bed and was told of the extra charge of $20.00 per day Despite of the above, we had a great stay and the ambience of the hotel was really great. I like how the guests are being welcome in the lobby through some drinks and finger foods. I feel welcome. Overall , that was a great stay.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Aug-2014
com ci com ca nothing special but good location
4 out of 5
Recommended
for Everyone
by A verified traveller from Yorkville

Very Nice.

Posted 09-Aug-2014
Pros: Its is very pretty inside. Everything has been well taken care of. It was very clean. Staff nice. Great location.
Cons: The bathroom was soooooo small. But I guess there is nothing that could be done about that. Maybe other rooms have larger ones.
Location: Close to everything. Shopping, river boat rides, WGN, parks, lake, shows and on an on.
Very nice hotel. Perfect location. The only thing the bathroom was VERY small but the hotel has been kept in excellent condition. We had a very nice stay. Chicago is soooooo much fun.
5 out of 5
Recommended
for Couples
by A verified traveller from Boston, MA

Best stay!

Posted 06-Aug-2014
Pros: Everything! Really. Don't change anything! :)
Cons: Nothing comes to my mind.
Location: Great location! Close to "L", Millennium park, museums, Harold Library, River-walk and many many other things...
Nothing to complain about!! We had a beautiful room on top (15th floor) with a great city view, nice conditioning, very clean, comfy bed and really Everything you need was there! Even charger or iron for hair... First time I met service like that! Plus the shampoo and conditioning for hair (special edition for Kimpton hotels) - just perfect!! I'm gonna buy that for home use. We had a free coffee/water with some berries (very nice idea to put it inside the jar and change berries every day!) in the morning, and wine/sangria in the evening. And the hotel itself is very beautiful with a great design and facilities and really good location! Very impressed and happy about our stay! Would definitely come again! P.S.: did use an opportunity to ride on a free bicycles.. Hope for a next time.. :)