Ratings based on 2,080 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Washington D.C.

Downtown hotel with a much bigger potential

Posted 21-Jul-2014
Pros: Location, decor.
Cons: plumbing, A/C, elevators.
I stayed in Kimpton Allegro on Saturday night in July. I was able to get a reasonably good rate from Expedia - $200 with taxes for a king bed room. The check in time started at 3 pm. I arrived to the hotel at noon and a receptionist took my phone number and called me an hour later (while I was having lunch in a nearby cafe) to notify me that my room was ready. The room was on the 11th floor. There are only 3 guest elevators in the building and no matter time of day or night, they were always slow/ and full. So one time I ended up using a service elevator, after waiting for a guest elevator for more than 5 minutes. The room was clean and the bed was comfortable. Despite A/C being set to 65 degrees, the room felt dump and humid. The bathroom was small and the toilet was clogged. Before I used it for a first time I had to call maintenance to fix it. They did..and after flashing 3 or 4 sheets of toilet paper it clogged again!!! The ice machines were only on even floors and it so happened that the machines on 10th and 12th floors were out of ice, so it took me a while to fill the ice bucket. Despite the hotel being in a nice location, I would not stay there again... I never had to deal with a clogged toilet in the hotel, and it happened twice here...
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Good stay!

Posted 21-Jul-2014
No problems with Hotel at all. Location ideal with Train Station only a short walk away.
2 out of 5
by A verified traveller from T

Do not stay here.

Posted 20-Jul-2014
I travel frequently and have stayed at Kimpton hotels before. This stay ruined Kimpton for me. I was moving across the country and chose this hotel as a good place to stop and rest. Under the watch of housekeeping staff, while we were checking in, our cooler with water, food, etc. was stolen from the lobby when we stepped out for a few minutes to move our vehicle. We arrived at 4am, given that our food and water was gone, we asked if they could give us a few bottles of water and snacks or point us in the direction of a vending machine. They declined the request and had us walk to a 24 hour convenient store a few blocks away...at 4am in Chicago. Overall the service was terrible. I called 5 days in advance and the day of to remind them that I'd be traveling with a dog and cat, thinking they'd have a litter box, beds, bowls...not the case, we waited until the next day for a litter box. Do not stay at this hotel.
4 out of 5
Recommended
for Couples
by A verified traveller from Minneapolis

Comfy bed!

Posted 15-Jul-2014
Pros: The location.
Cons: The noise and the thermostat. Loud music in the lobby and entrance, and from the room you can hear people in the hallway and the floor above.
Location: The location was great-we were within walking distance from the parks, museums, shopping and restaurant.
My husband and I stayed from Thursday night to Sunday morning. The bed was very comfortable and the bathroom is huge. There are plenty of outlets to plug in ipads, phone chargers, etc. It's a very loud hotel-there is loud music playing in the entrance and lobby of hotel, and from your room you can hear people in the hallway and people on the floor above you. The workout room is really nice-with plenty of towels, water and late-model exercise machines. The room is set at 66 degrees and when we moved the thermostat to 70, the heat kicked on. The room is small-only the bed and a small desk. The staff is very nice.
3 out of 5
Recommended
for Couples
by A verified traveller from Saint Joseph, MI

Hotel close to Broadway Theaters and restaurants.

Posted 15-Jul-2014
Pros: Convenient for walking to Broadway Theaters and superb restaurants. Encore was open for drinks after theater finished.
Cons: Deluxe king size bed room and bathroom too small, need sink with drain stopper, need love seat or 2 chairs for watching TV, and need coffee maker.
Able to check in a little early and parking was close by. Liked internal entrances to Encore for great drinks and to 312 Chicago for an excellent dinner with superb service and a great breakfast with superb service. Convenient for walking to the Oriental Theater to see Motown. Disappointed in the size of the Deluxe king size bed room and bathroom and other negative features such as no loveseat or additional seating, a coffee maker and other amenities compared to other hotels we have stayed at in downtown Chicago. I marked Yes for recommending this hotel to a friend because of its location to surrounding theaters, restaurants, and points of interest and not for the quality of the hotel room features.
2 out of 5
by A verified traveller

Posted 14-Jul-2014
Room was dark and only had one an uncomfortable desk chair to sit in. Room was clean and the housekeeping staff was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ft Myers, FL

Beautiful hotel with artistic decor

Posted 08-Jul-2014
Location: In the Loop Theater district, and next block from City Hall and Thompson Ctr. Walkable to Michigan Ave, Millenium Park, Art Institute, River North
The entrance to the hotel was dramatic, which makes sense considering it is in the theater district. The decor was astonishing, in a good way. I have never stayed in a Kimpton hotel before, but have been told that each one is decorated individually. The lobby was huge and inviting, with several different areas with slightly different styles in the different rooms. The staff were pleasant to interact with. I didn't use the concierge (as I used to live in Chicago), but she seemed reasonably knowledgeable about what was available to do in the area. People did seem to interact a bit in the lobby, where there was coffee/tea in the morning and wine/beer in the evening. They are pretty good with details, such as a different fruit or mint infused in the water available in the lobby each day. The rooms are a little smaller than some places, but that is typical for many older or historic buildings in the Chicago Loop - and the design makes clever use of the space. I even had a bit of a view from my window.
5 out of 5
Recommended
for Everyone
by A verified traveller from Reston, VA

Awesome Hotel!

Posted 08-Jul-2014
Hotel was very modern and clean. Location is great! In the loop, in theater district. Can walk to a lot or take the L which isn't far either. Great amenities and VERY friendly staff. Will ALWAYS stay here when visiting Chicago. Plan to find Kimpton hotels in other cities after this experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Allegro is an Excellent Choice!

Posted 07-Jul-2014
Pros: Free wine and Wall Street journal. Good coffee.
Cons: Vacuuming room floor could have been more thorough.
Location: Fantastic location. This cannot be stressed enough. Wonderful dining, theatres, Lakeshore, and museums abound.
Allegro is an excellent choice for either the casual traveler or the business professional that enjoys socializing. The 5pm wine hour works well for either of these, and the helpful staff is always ready to answer questions about the hotel or surrounding area as they pour your refreshment. Excellent price for the quality of the hotel. Well appointed, good coffee, free paper, and quality bedding. The other guests are the hotel's greatest asset: take advantage of the cocktail hour even if you choose not to imbibe. Have a soft drink and enjoy your fellow travelers. There's no telling who you may meet. Will be staying here again soon.
1 out of 5
by A verified traveller from San Francisco,CA

Chicago Disappointment.

Posted 07-Jul-2014
Pros: The location was nice, central in the loop and easy to get to from public transit and the airport.
Cons: More comfortable bedding, complimentary WiFi, considerate maid service (i.e. not knocking on doors before 10 or 11 am), and room service.
Location: The hotel is located right in central loop, which is nice. Public tavern (local restaurant) was really really good. Good beer selection.
The hotel was a terrible experience. They charge for WiFi, and then charged us a huge minibar fee because we pulled out soda and a bottle of wine from the fridge to make room for our own drinks one night. The sodas and wine were right on top of the minifridge, but we were still charged daily for the drinks. I tried to speak to the front desk about this, but they said that pulling the sodas out of the fridge was equivalent to drinking them. There was also no room service, and the delivered food we left by the trash was never picked up unless it was in the small trash bins. Each day the maids knocked on the door at 9am, which is a little early when your room doesn't come with do not disturb sign and the bed is so uncomfortable we both woke up like 3-4 times per night. The place was pretty empty, and yet they put us in a room that had a brick wall that was 2 feet from our window. You could reach out the window and touch the next door building. The room was dark with no light. The 'deluxe' king room had nowhere to sit, one chair at the desk and just enough room to fit a tv, desk and king bed. My boyfriend and I were constantly walking on top of each other, there was barely enough room to walk by the bed it was so close to the wall. Given how empty the hotel was, it was a real shame they put paying customers in a room so small with such a horrible view of the city and such an uncomfortable bed. I will never stay here or any other Klimpton hotel again