In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Holiday Inn Express Hotel & Suites Chicago-Algonquin, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 325 out of 777 reviews" "
Rating 8 - Good. 252 out of 777 reviews" "
Rating 6 - Okay. 97 out of 777 reviews" "
Rating 4 - Poor. 65 out of 777 reviews" "
Rating 2 - Terrible. 38 out of 777 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

MARGARET

Disliked: Property conditions & facilities
Worst parking lot I'v ever seen, accident claim waiting to happen and hard on vehicles. Room and complimentary breakfast were good
Stayed 1 night in Mar 2024
Response from Byron on 26 Mar 2024
Thank you for taking the time on filling out our survey!!! Our apologies for the pot holes in the parking lot however we will renovation the parking lot as soon the weather gets better.

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This i a great property to stay at. Very close to lots of things to do.
Stayed 2 nights in Mar 2024
Response from Byron on 26 Mar 2024
My team and I can not wait, upon your return. We will see you soon.

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly updated rooms
Stayed 1 night in Mar 2024
Response from Byron on 7 Mar 2024
Thank you for taking the time on filling our survey! We are glad you an excellent stay. Have a wonderful weekend.

10/10 Excellent

devonie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Byron on 7 Mar 2024
Thank you for your kind comments and feedback. My team and I, will be waiting upon your return.

4/10 Poor

Jennifer

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from byronc on 9 Feb 2024
Thank you for taking the time on filling out our survey!! Our apologies that our property was unsatisfactory. We hope that next time around, that you can see renovations or overall improvements.

6/10 Okay

Todd, Angola

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Byron on 30 Jan 2024
Thank you for taking the time on filling out our survey!!Our apologies that your stay was unsatisfactory, if there is anything we could justify. Please let us know. Best Regards

8/10 Good

Maria

Response from Byron on 30 Jan 2024
Thank you for taking the time on filling out the survey! We are glad you had excellent experience at our location and we can not wait upon your return.

8/10 Good

Colleen

Stayed 2 nights in Jan 2024
Response from Byron on 17 Jan 2024
Thank you for taking the time on filling our survey! We glad you had excellent and we will be waiting upon your return.

10/10 Excellent

abdo j

Stayed 1 night in Dec 2023
Response from Byron on 17 Jan 2024
Thank you for taking the time on filling out our survey! We are glad you had a wonderful time at the Algonquin IL . We will be waiting upon your return.

10/10 Excellent

Brian, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Byron on 17 Jan 2024
Thank you for taking you time on filling out our survey! We are glad we were able to host you and we can not wait until next time to host you again.

10/10 Excellent

Pam

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from byronc on 9 Feb 2024
Thank you for taking the time on filling out our survey!!We are glad you had an excellent stay. If there are any questions or concerns, please reach out to us.

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long live the king.
Start with a queen bed which was rock hard. They switched us to a king bed which was very comfortable. Staff was very nice and helpfull. Breakfast was very good. We've stayed here several times and will certainly come back again.
Stayed 2 nights in Dec 2023
Response from Byron on 17 Jan 2024
Have a wonderful new year! We can not waiting upon your return.

10/10 Excellent

Lissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Remodeling going on but they did their best to keep it clean. Would’ve been nice if they offered beer and wine to purchase.
Stayed 1 night in Dec 2023
Response from Byron on 17 Jan 2024
Thank you for taking the time on filling out our survey! We are glad you had a excellent stay and we will be waiting for you until you return.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Not great
The pool was under construction, which was very disappointing to our family. Staff was unhelpful and not terribly friendly.
Stayed 2 nights in Dec 2023
Response from Byron on 19 Dec 2023
Thank you for taking the time on filling out our survey!! We apologies that the pool was closed, however, we have a partnership between the Fitness cent Lifetime and Holiday Inn Express Algonquin IL. On the next visit we can provide the passes.

10/10 Excellent

linda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Byron on 19 Dec 2023
Thank you for taking the time on filling out our survey!!! We are glad you had an Excellent stay at the Holiday Inn Express Algonquin IL.

6/10 Okay

Charles

Business traveller
Stayed 1 night in Dec 2023
Response from Byron on 19 Dec 2023
Thank you for taking the time on filling out our survey!! Our apologizes that our facility was not up to satisfactory and we will ensure that once our renovations are complete that it will met higher standards. Any questions or concerns let us know.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this hotel a few times this year and its been great each time.
Stayed 1 night in Nov 2023
Response from Byron on 14 Dec 2023
Thank you for filling out our survey ! We are glad you had a wonderful stay at the Holiday Inn Express Algonquin IL

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, helpful staff
Stayed 1 night in Dec 2023
Response from Byron on 12 Dec 2023
Thank you for taking the time on filling out our survey!! We are glad you had a wonderful stay at the Holiday Inn Express Algonquin Il. My team and I can not wait upon your return.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unwarranted noise complaint.
The pool was closed, which we didn’t know before our arrival, so our children were playing in the room. It was before 8pm and we had a staff member knock on our door saying there were people complaining we were too loud. They were literally coloring with crayons and playing charades before 8pm on a Saturday. We were disappointed that we constantly had to tell our children to whisper and sit down because of the complaint, when they were just trying to have an exciting stay in a hotel.
Stayed 1 night in Dec 2023
Response from Byron on 12 Dec 2023
Thank you for taking the time on filling our survey!! Our apologies that the pool and fitness center were shut down. Once the renovations are completed the hotel will a new brand property.

6/10 Okay

Mark, Crystal Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Gave a poor rating for the condition because of the fact of the construction going on. I booked this property for the pool area and with the construction taking place the pool was closed. I was never notified prior to my arrival of the construction and the pool area being closed. I was offered to use the pool at another facility in another town but, turned that option down. I would have not booked this property if I was notified in advance.
Stayed 1 night in Nov 2023
Response from Byron on 12 Dec 2023
Thank you for taking the time on filling out our survey!! We apologies that the pool is temporary down, we improving the pool and fitness center with new equipment. Its for your comfortability for the near future

10/10 Excellent

annette

Stayed 1 night in Nov 2023
Response from Byron on 14 Dec 2023
Thank you for taking the time on filling out our survey!! We are glad you wonderful stay and My team can not wait for your return.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up staying in town a second night, they were great with rechecking in!
Stayed 1 night in Nov 2023
Response from Byron on 21 Nov 2023
Thank for taking your time on filling out your survey! We are glad you had an excellent stay.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a great area of shopping, restaurants, and bars. We stay here every time we are in town.
Stayed 1 night in Nov 2023
Response from Byron on 21 Nov 2023
Thank you for taking the time on filling out our survey! We appreciate you kind comments and feedback. If there are any other questions or concern, please let us know.

2/10 Terrible

Marty

Disliked: Cleanliness, property conditions & facilities, room comfort
Under renovation - not worth the price
Although the hotel is being renovated, that’s no excuse for a dirty room, uncomfortable bed and very little water pressure (hardly enough to wash your hands.
Stayed 1 night in Nov 2023
Response from Byron on 15 Nov 2023
Thank you for taking the time on filling out our survey! Our apologies for the inconvenience of a dirty room. We will investigate this issue future and ensure that this does not happen again. If there are any other questions or concerns, please let us know.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we have stayed at this location. Convenient and easy to get to. Will be returning to this location before end of month.
Stayed 2 nights in Oct 2023
Response from Byron on 1 Nov 2023
Thank you for taking the time filling out our survey !We are glad you had an excellent and if there any questions or concerns please feel free to reach out to us.

8/10 Good

Lynelle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay in the hotel…. There was renovations going on, but didn’t bother us.
Stayed 1 night in Oct 2023
Response from Byron on 1 Nov 2023
Thank you for taking the time on filling out our survey! Yes we are under going renovation, however , we are complete everything will be Brand New.

8/10 Good

Mary

Travelled with group
Liked: Staff & service, room comfort
Our stay was fine, but the hotel was dirty and smelly
Stayed 1 night in Oct 2023
Response from Byron on 30 Oct 2023
Thank you for taking your time on filling out our survey. We apologies for the smell within the hotel, however, by next year 2024 -- Our rooms will be completely new brand and we would like to invite you back and try us again.

8/10 Good

J.Timothy

Stayed 1 night in Oct 2023
Response from Byron on 21 Nov 2023
Thank you for taking the time filling out our survey! We are glad you had an excellent stay. We cannot wait upon you return.

4/10 Poor

Monty

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never stay here again
Stayed 1 night in Oct 2023
Response from Byron on 30 Oct 2023
Thank you for filling out our survey, we apologies for any inconvenience that had occurred during your stay.

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was dark, dingy, creepy, and disgusting. My room had stains on both comforters. The sink had a hairball in the drain. The curtains were half hanging off. I immediately left this hotel. Felt extremely uncomfortable and grossed out
Stayed 1 night in Sep 2023
Response from Byron on 11 Oct 2023
Very Sorry for the inconvenience that accrued, however by Mid- January 2024 we will be Newly Renovated with new fixtures and New Furniture.

8/10 Good

Jo Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel.. big room with plenty of room! The only problem was we were in a room Next to the pool and the kids where very loud and slamming the door and stayed past pool hours. It’s not the hotels fault. It was the parents of the kids had no concern for other people
Stayed 2 nights in Oct 2023
Response from Byron on 11 Oct 2023
Thank you for taking the time filling out our survey!! We are glad you had a wonderful stay. Thank you also for the kind comments and feedback. We can not wait upon your return.

10/10 Excellent

Jennifer

Nice
Stayed 1 night in Sep 2023
Response from Byron on 2 Oct 2023
Thank you for taking the time on filling out our survey!! We are glad you had an excellent. Thank you for the wonderful feedback and comments. My team and I, can not wait until you return, to host you once again.

2/10 Terrible

Thomas A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross hotel with early housekeeping wake up
This is the most disgusting hotel I've stayed at. The carpet in the room was so gross.They are doing renovations but didn't give notice of that. Checkout time is noon on Saturday but housekeeping was knocking on doors at 8:15am. Hotel management said it couldn't be them because they don't clock in until 8:30. I answered the door and talked to this person and heard her going door to door! Aweful experience and I'll never go back.
Stayed 1 night in Sep 2023
Response from Byron on 2 Oct 2023
Thank you for taking the on filling our survey!! We apologies that housekeeping knocked on your door, earlier than the normal time. We do not operate like this and we apologies for any inconvenience that had occurred during your stay.

4/10 Poor

LINDA

Travelled with family
The tub was dirty with black hair on the tub. The floor was sticky and I cleaned with soap and the wash cloth was black when I got as done and I showed it to the clerk when I checked out. She was going to report to her boss as she told me. The carpet was dirty and sticky also. Didn’t feel safe outside since there was a lot of strange people standing around by the bilking snd playing loud music
Stayed 4 nights in Sep 2023
Response from Byron on 21 Sept 2023
Thank you for taking the time on filling our survey! We apologies that our Hot Tub will be remove during renovations. Also, for the dirty floor in the bathroom, we will look into this further and take action as needed.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room linens and pillows were soft and contributed to a great nights sleep
Stayed 1 night in Aug 2023
Response from Byron C on 21 Sept 2023
Thank you for the filling out our survey! We are glad you had an excellent. We will be waiting upon your return.Any questions or concerns please let us know.

8/10 Good

Pam Maxwell

Stayed 1 night in Aug 2023
Response from Byron C on 21 Sept 2023
Thank you for taking the time on filling out our survey!We are glade you excellent stay and we can not wait on your return.If there are any questions or concerns, please let us know.

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the breakfast options.
Stayed 1 night in Aug 2023
Response from Byron on 21 Aug 2023
Thank you for taking your time on filling out our survey! We glad you had an excellent stay, My team and I will be waiting on your return!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2023
Response from Byron on 17 Aug 2023
Thank you for filling out our survey ! We are glad you had an excellent stay. My team and I will be waiting on your return.

2/10 Terrible

Wanda

Travelled with family
Disliked: Cleanliness, staff & service
Customer beware - Poor Customer Service
I had the worst hotel experience ever. I will never stay at a Holiday Inn again. It started with a bait and switch. I reserved a 2 bed suite and ended up with a 1 bed suite. After switching rooms to a 2 bed and an additional cot we found dried blood on the curtains. When I called down to reception Angela said there was nothing they could do, there are no other rooms available. She also said they didn't have any spare curtains. Luckily there was another woman at reception who was kind enough to come up and clean them. In the meantime, Angela called the police on us and wanted us out of the hotel. 3 police officers came to the room with me my 3 kids and my 90-year-old mother saying the hotel would like us to leave. They also said we didn't do anything wrong and didn't have to leave. One of the officers was kind enough to call around to see if we could get a room at another hotel but there wasn't anything available. The next day our original room became available.
Stayed 4 nights in Jul 2023
Response from Byron on 17 Aug 2023
Thank you for taking time filling out our survey!! Our apologies the wrong room type, however we able accommodate you with the two beds and added a cot. Angela was kind enough to provide the help that you needed. We also were able to clean your curtains and drapers. Once again we truly apologies.

10/10 Excellent

Alexander, Steinbach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine...nothing special, suites the need
Stayed 1 night in Jul 2023
Response from Byron on 17 Aug 2023
Thank you for filling our survey!!! We will see you upon you return.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Byron on 17 Aug 2023
Thank you for filling out our survey!!! We are glad you had a excellent stay. We will see you soon.

2/10 Terrible

jose

Disliked: Cleanliness, staff & service, property conditions & facilities
How can I rate the hotel? If when I got there they told me that they were booked up and I had to come back at 11 o’clock. I never entered the room.
Stayed 1 night in Jul 2023
Response from Byron on 29 Jul 2023
Thank you for filling out your survey! When booking there must be a credit card guarantee and your reservations did not have a credit card and this is why the reservations were canceled.

4/10 Poor

Amy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Our toilet had not been completely cleaned. I politely let the front desk staff know right away, and the clerk was aloof. He did arrange for a new room, which had a strong musty smell and dirty carpet. The trash had not been emptied, the furniture was dusty, and in the bathroom there was just one towel and no soap or conditioner. I had two tired young kids with me and was frustrated by the situation. I called the front desk and was told I could move back to the first room because someone had cleaned the toilet. I did not trust their ability or interest in cleaning either room. The clerk and his supervisor acted like I was being unreasonable for not wanting to return to the room with the soiled toilet. They were completely unwilling to help the situation. In addition, the workout room was incredibly stuffy and had outdated, barely working equipment. The breakfast was OK for a free hotel breakfast. I would NOT choose to stay here again!
Stayed 2 nights in Jul 2023
Response from Byron on 25 Jul 2023
Thank you for taking the time on filling out your survey! We apologize for having a dirty room when you first checked in. However, we were able to switch you into another room. Very sorry for your inconvenience during your stay. We made every effort to accommodate you during your stay. Very sorry once again.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service
Staff was very efficient and professional. The hotel was close to local restaurants and the hotel breakfast buffet was impressive - 3 hot dishes, an array of pastries,yogurts, hard boiled eggs and several fruits. 😊
Stayed 2 nights in Jul 2023
Response from Byron C on 25 Jul 2023
Thank you for the wonderful feedback and kind comments. We will be waiting upon your return.

6/10 Okay

Rebecca

Stayed 2 nights in Jul 2023
Response from Byron on 18 Jul 2023
Our apologies for any inconvenience that happened during your stay. If there any feedback or concerns, please let us know and we could address the issues.

10/10 Excellent

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Jul 2023
Response from Byron on 18 Jul 2023
Thank you for your kind words and comments. We will you next time upon your return

8/10 Good

Isaiah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was absolutely great, food as good. Place was mostly clean. Please fix your outlets, most of them did not work.
Stayed 2 nights in Jul 2023
Response from Byron on 12 Jul 2023
Thank you for taking the time on filling out our survey! we are glad you had an excellent stay at the Holiday Inn Express Algonquin IL. We will see you next time!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing at best!
DO NOT Recommed! Booked a 2 queen bed room for 3 people, non smoking, ended up with a king & crappy sofa bed that had a horrible smoke odor! Cleanliness ok, but have to question if all rooms were being paid for? I know I paid for mine & did not get what I paid for. Breakfast was the best part of the stay!
Stayed 1 night in Jul 2023
Response from Byron on 12 Jul 2023
Thank you for taking the time on filling our survey! Our apologies for any inconvenience that had occurred during your stay. There are only 2 two beds or 1 king size standard room options -- There are no room types that have three beds in a room. We are glad you enjoyed our breakfast.

4/10 Poor

Laura, Phoenix

Travelled with family
Disliked: Property conditions & facilities
Property was rundown and not well maintained. Several outlets in room did not work. TV did not work. Bathroom door squeaked. No ice bucket in room.
Stayed 2 nights in Jul 2023
Response from Byron on 12 Jul 2023
Thank you for taking the time filling out our survey! Our apologies that the property is not up to date, however by next year 2024 we will have brand new Fixtures and Furniture.

8/10 Good

Juan C.

Stayed 1 night in Jul 2023
Response from Byron on 12 Jul 2023
Thank you for your wonderful feedback and concerns. We will be waiting for your return.