Exterior

Reviews of Holiday Inn Express Chicago NW - Vernon Hills, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 344 out of 606 reviews" "
Rating 8 - Good. 170 out of 606 reviews" "
Rating 6 - Okay. 67 out of 606 reviews" "
Rating 4 - Poor. 17 out of 606 reviews" "
Rating 2 - Terrible. 8 out of 606 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was helpful and friendly. The amenities were perfect for what I needed (gym and breakfast). The room was clean and comfortable with plenty of room.
Stayed 4 nights in Mar 2024

10/10 Excellent

Olajawon, Calumet City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and low key
Stayed 1 night in Mar 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Travelled with family
Close to shopping and restaurants.
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here at least once a month because it’s clean, quiet, near great amenities, and they have a good breakfast selection. This property is actually why I’ve become loyal to Holiday Inn- never a bad experience!
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Cinthia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we’ve stayed at
Stayed 2 nights in Dec 2023
Response from F.O.M. on 9 Jan 2024
Thank You for staying at the Holiday Inn Express. We are pleased that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Roger

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a great area to stay in. Shopping within walking as well as dinning and AMC theater. Hotel was clean and a nice breakfast.
Stayed 1 night in Dec 2023
Response from F.O.M. on 9 Jan 2024
Thank you for staying at The Holiday Inn Express. We are glad you enjoyed the area of the hotel and we hope you come to visit us again soon

10/10 Excellent

Mimi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
NICE ROOMS, well kept.
Stayed 1 night in Dec 2023
Response from F.O.M. on 9 Jan 2024
Thank you for staying with us at the Holiday Inn Express. We are pleased that you enjoyed your stay and we hope you come and visit again soon.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice and clean. Really enjoyed my stay especially the convenient location
Stayed 1 night in Oct 2023
Response from F.O.M. on 15 Dec 2023
Thank you for staying at the Holiday inn express. We appreciate your business. We are pleased to hear you enjoyed your stay. We hope you come and stay with us again soon.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appeared to be recently renovated.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth issueless stay. Just the way I like them.
Stayed 3 nights in Nov 2023

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Nov 2023
Response from F.O.M. on 5 Dec 2023
Thank you for staying with us at the Holiday Inn Express. We are glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service os great
Stayed 3 nights in Nov 2023
Response from F.O.M. on 5 Dec 2023
Thank you for staying with us at the Holiday Inn Express. We are pleased to hear that we were able to make your stay enjoyable. We hope to see you again soon.

10/10 Excellent

Angelina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly
Stayed 1 night in Nov 2023
Response from F.O.M. on 28 Nov 2023
Thank you for staying with us at the Holiday Inn Express. We are pleased to hear that you enjoyed your stay. And we hope you come gain soon

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jerome, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, reasonably priced, and in very good condition...also close to relatives that we are visiting.
Stayed 1 night in Nov 2023
Response from F.O.M. on 28 Nov 2023
Thank you for staying with us at the Holiday Inn Express. we are pleased t hear that this location was ideal for your traveling needs and we hope you come and stay with us again soon.

10/10 Excellent

Margo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the pool
Stayed 1 night in Nov 2023
Response from F.O.M. on 5 Dec 2023
Thank you for staying with us at the Holiday Inn Express. We are pleased you enjoyed the amenities that we have to offer. We hope to see you again soon.

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

MARIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, the room was clean and look nice. Breakfast was good. The staff was very nice. The only thing that I didn't like was, they don't have proper baggage cart or trolley to be able to bring your stuff to the room with out dropping stuff in the floor.
Stayed 1 night in Nov 2023
Response from F.O.M. on 6 Nov 2023
Thank you for staying at the Holiday INN Express. We are glad you enjoyed your stay with us. We hope you come and visit us again soon.

8/10 Good

Beverly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great; my only complaint is the breakfast. That was not good. Eggs were very poor.
Stayed 3 nights in Oct 2023
Response from F.O.M. on 5 Dec 2023
Thank you for staying with us at the Holiday Inn Express. We are glad that you enjoyed your stay. We apologize for the eggs. We have other options to choose from as well that you may have been able to enjoy. We hope to see you again soon.

10/10 Excellent

Tim

Stayed 1 night in Oct 2023

6/10 Okay

Robert

We checked the bed for bed bugs, like we always do and there were not any. But lots of hair all over the sheets. It was gross. We asked to change rooms.
Stayed 3 nights in Oct 2023
Response from F.O.M. on 18 Oct 2023
Thank you for choosing the Holiday Inn Express. We deeply apologize for the inconvenience during your stay. We are happy to know that we were able to accommodate for you. Again we apologize and we hope to see you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remember that reviews are based on personal experience and bias opinions! My stay was excellent!
Stayed 1 night in Oct 2023
Response from F.O.M. on 18 Oct 2023
Thank you for choosing the Holiday Inn Express. We are very pleased that we were able to meet your needs to ensure your stay was great. We hope to see you again soon.

8/10 Good

Alice A, Quincy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choices for hot breakfast. Good customer service.
Stayed 3 nights in Oct 2023
Response from F.O.M. on 9 Oct 2023
Thank you for staying with us here at the Holiday Inn express. We are happy that you enjoyed your stay and that we offered the best hospitality. We hope to see you again soon

10/10 Excellent

korina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome! Lots of options
Stayed 1 night in Sep 2023
Response from F.O.M. on 9 Oct 2023
Thank you for choosing the Holiday Inn express. We are happy you enjoyed your stay and the breakfast. We hope to see you again soon.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vernon Hills comfort
Very friendly staff. Breakfast was great!
Stayed 1 night in Sep 2023
Response from F.O.M. on 26 Sept 2023
Thank you for staying with us here at the Holiday Inn Express. We are glad that you enjoyed your stay and it was accommodating to your needs

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was a perfect stay and the staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from F.O.M. on 3 Oct 2023
Thank you for leaving a review. We are happy our staff was able to make your stay enjoyable. We hope to see you again soon.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a golf tournament. It was an ok property. The elevator made a lot of funny noises
Stayed 3 nights in Sep 2023
Response from F.O.M. on 9 Oct 2023
Thank you for staying with us at the Holiday Inn Express. We apologize for the elevator. We ensure it is working properly. This is an older property which we still have an older elevator. Again it is safe and we are glad you stayed with us

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Russ

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that is online with the other franchised properties. Staff was friendly, and the rooms were spacious and clean along with nice modern bathrooms. The TVs are a little small compared to other hotels, but not.emough to be a complaint. Ice machine was out the night of check and morning after, so that was a bummer. One complaint was our room had a terrible smell that hit you in the face as soon as you entered. But, being after 9pm and just wanting to sleep after a long day, we just accepted it.
Stayed 1 night in Sep 2023
Response from F.O.M. on 11 Sept 2023
Thank you for choosing the Holiday Inn Express We appreciate you. We would like to apologize for the inconvenience of your stay. We would have gladly changed your room if it would have been brought to our attention. We hope to see you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent
Stayed 5 nights in Aug 2023
Response from F.O.M. on 9 Oct 2023
Thank you for staying with us at the Holiday Inn Express. We are glad you enjoyed your stay and our breakfast. We hope you stay with us again soon.

10/10 Excellent

Antonio

Stayed 2 nights in Aug 2023

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and quiet. Complimentary breakfast was good also.
Stayed 1 night in Aug 2023
Response from F.O.M. on 28 Aug 2023
Thank you for staying with us at the Holiday Inn Express. We are happy that you enjoyed your stay here wit us, We hope to see you again soon.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

HYUNG TAEK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy to go shopping and dining.
Stayed 1 night in Aug 2023
Response from F.O.M. on 9 Oct 2023
Thank you for staying with us at the Holiday Inn Express. We are glad you chose our location which is in the perfect location for leisure. We appreciate your stay and we hope you come again soon.

10/10 Excellent

Doris

Stayed 1 night in Aug 2023

10/10 Excellent

Tyler

Stayed 4 nights in Aug 2023

8/10 Good

Katie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted at check in by a friendly manager. He was quick, knowledgeable and had us up in our room in 5 min! Our room was very clean and the beds were comfortable. We will be back if we need to stay in the area again.
Stayed 1 night in Aug 2023
Response from F.O.M. on 5 Sept 2023
Thank you for choosing to stay here at the Holiday Inn Express. We are pleased to hear we offered great service and you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Rob

Stayed 2 nights in Jul 2023

10/10 Excellent

Diana, Delaware

Stayed 1 night in Jul 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean and easy to get in. Food for breakfast was great
Stayed 2 nights in Jul 2023
Response from F.O.M. on 25 Jul 2023
Thank you for taking the time to review your stay. We are pleased that you enjoyed your stay and we were able to accommodate and make your stay relaxing. We hope to see you again soon.

6/10 Okay

Karen

Stayed 1 night in Jul 2023

8/10 Good

Marjorie

Stayed 1 night in Jun 2023

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
As with a lot of roads at this time of year, construction on entrance road.
Stayed 1 night in Jun 2023
Response from F.O.M. on 3 Jul 2023
Thank you for choosing to stay with us. We do understand the concern of the entrance due to the construction. We in fact have a second entrance to get into our parking lot. Again thank you for your stay and we hope to see you again soon.