Dear Kenneth, We apologize about the inconvenience of not having an upgrade to a double available as we were sold out on the room type. Unfortunately, we had you booked for a single queen, and wish an upgrade could've been available to better your stay. We hope to have you back for a better experience with us! Best, Jaleel M.

Dear Rebecca, First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.

Dear Rushik, First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.

Dear Oluwatomisin, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Dear Lauren,First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.

Dear Meenakshi,We're pleased to hear that you had a positive experience overall.Your feedback is important to us, and we're always striving to improve. If there's anything specific you feel we could do better to earn a higher rating next time, please don't hesitate to let us know.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,

Dear William,We're pleased to hear that you had a positive experience overall.Your feedback is important to us, and we're always striving to improve. If there's anything specific you feel we could do better to earn a higher rating next time, please don't hesitate to let us know.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,

Dear Jenny,Thank you for choosing to stay at our hotel and for taking the time to share your positive feedback with us! We're thrilled to hear that you had a wonderful experience during your time with us and that our staff's friendliness and helpfulness enhanced your stay.It's fantastic to know that you enjoyed your time here and that you would consider staying with us again in the future. We would be absolutely delighted to welcome you back for another enjoyable stay whenever your travels bring you our way.Should you have any questions or special requests for your future visits, please feel free to reach out to us directly. We're always here to assist you and ensure that you have a comfortable and memorable stay each time you choose to stay with us.Thank you again for your kind words, and we look forward to welcoming you back soon!Warm regards,

Dear Christy,First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.

Dear Annemarie, thank you for leaving us a great review! We appreciate you taking the time! Hope to have you back soon! Best, Jaleel M.

First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.

Dear Michelle, Thank you for sharing your feedback with us. First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express. However, we are deeply sorry to learn that your experience did not meet your expectations. We strive to provide accurate representations of our rooms through our booking platforms, and we apologize if the room you received did not match the images you saw during booking. Your feedback will be reviewed by our team to ensure that our online images accurately reflect the reality of our accommodations. Furthermore, we are disappointed to hear that you found our rooms to be smaller than anticipated. We understand that space can be a concern, especially in city hotels, and we regret any discomfort this may have caused. We appreciate your valuable feedback as it helps us identify areas for improvement. We sincerely hope that you will consider giving us another opportunity to provide you with the exceptional stay you deserve.

First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.

First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.

First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.

First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.

Dear Nancy,Thank you for sharing your feedback. We're delighted to hear that you found our location to be centrally located, with amenities within walking distance and just an 8-minute walk to the river.We appreciate your positive comments and hope to have the opportunity to welcome you back again soon.Best regards,

Thank you for your glowing review! We are thrilled to hear that you had a fantastic experience during your recent stay with us at Holiday Inn Express Chicago - Magnificent Mile. Our team takes great pride in providing exceptional service, and it's wonderful to know that our staff's friendliness and outgoing nature left a positive impression on you.We're delighted that you enjoyed our delicious breakfast offerings. Simple yet delicious is what we aim for, and we're glad it hit the mark for you.It's an honour to be considered your first choice for hotels in the Chicago area. We can't wait to welcome you back for another memorable stay. Should you need any assistance or have any special requests for your next visit, please don't hesitate to let us know.Thank you once again for your kind words, and we look forward to hosting you again soon!Warm regards,

Dear Shantinique, Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Dear Jude,Thank you for taking the time to provide feedback on your recent stay. We're disappointed to see that your experience fell short of your expectations, as indicated by your rating of 1 out of 5.We value your feedback and would appreciate the opportunity to learn more about the specific issues you encountered during your stay so that we can address them promptly and improve our services for future guests.Please feel free to reach out to us directly to discuss your concerns further. We genuinely hope to have the chance to regain your trust and welcome you back for a much-improved experience.Warm regards,

Dear Shantel,Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you rated your experience a perfect 5 out of 5! Your satisfaction is our top priority, and we are delighted to have met your expectations.We hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Warm regards,

Dear Parvaneh,Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you found our hotel's location convenient for exploring the vibrant Michigan Ave area and nearby attractions like the Trump Tower and shopping centers.It's wonderful to hear that you enjoyed our breakfast offerings, and we're pleased that you found them satisfying. We strive to provide a variety of options to cater to different preferences, and we're glad to hear that you found the selection to your liking.We understand that parking can sometimes be a challenge in downtown areas, and we apologize for any inconvenience you experienced in this regard. We're glad to hear that you found our hotel to be within walking distance of attractions like the river cruise, making it convenient for you to explore the area.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

Dear Frederic, First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you, we do apologize about the surrounding disturbances but look forward to welcoming you again for another enriching experience with us.

Dear ZeinabFirst and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.Sincerely,Jaleel M.

Dear Magaly VasquezFirst and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.Sincerely,Jaleel M

Dear Luke,First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.Sincerely,Jaleel M.

Dear Genevieve,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO - MAGNIFICENT MILE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Jaleel M

Dear Shkelzen, First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.Sincerely,Jaleel M

Dear Freddie,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO - MAGNIFICENT MILE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Jaleel M

Dear Amber, Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO - MAGNIFICENT MILE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Dear David, Thank you for staying with us and for your review. I’m sorry to hear that your experience was not up to expectation. We appreciate your feedback are currently looking into it. We would love the opportunity to welcome you back soon.

Dear Tamisha, First and foremost, we want to thank you for the inspiring feedback regarding our Hotel Cass an IHG Holiday Inn Express. It genuinely brings a smile to our face to learn that we exceeded your expectations. We are further thrilled that your experience was perfect from beginning to end, We appreciate you taking the time to share your experience and look forward to seeing you again soon

Dear Jarod, thank you for taking the time to leave us a great review! We appreciate the feedback and hope to have you back in the future!

Dear Adalberto,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall stay at our hotel.We sincerely apologize for any inconvenience caused by the absence of regular coffee during your visit. Your feedback is valuable to us, and we will certainly look into ways to improve our offerings to ensure that all guests' preferences are met.Your satisfaction is our top priority, and we hope that despite this oversight, you were still able to enjoy the other amenities and services we have to offer.We appreciate your patronage and hope to have the opportunity to welcome you back in the future for an even more exceptional experience.Warm regards,

Dear Patricia,Thank you for awarding us a perfect score of 5 out of 5 for your recent stay at Holiday Inn Express Chicago – Magnificent Mile, an IHG Hotel. We are genuinely delighted to know that we met and exceeded your expectations, providing you with a memorable experience in the heart of downtown Chicago.We appreciate your trust in us and your willingness to share your positive experience. It would be our pleasure to welcome you back for another outstanding stay whenever your travels bring you to Chicago.Warm Regards,

Dear Patrick,Thank you for taking the time to review your recent stay at our hotel. We truly value feedback from our guests as it helps us continually improve our services.We're delighted to hear that you had an overall enjoyable experience during your time with us. Your 4 out of 5 rating is greatly appreciated, and we're glad that we were able to meet most of your expectations.Regarding your comment on cleanliness, we take immense pride in maintaining a high standard of cleanliness throughout our property. Your feedback is essential in ensuring that we uphold this standard, and we will certainly address any areas of improvement to ensure that future guests experience the pristine environment they deserve.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another wonderful stay.Warm regards,

Dear Caleb,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you enjoyed your overall stay with us.Warm regards,

Dear Miranda,Thank you for the fantastic rating! We're thrilled to hear that you had such a positive experience during your stay.We greatly appreciate your support and hope to have the pleasure of hosting you again in the future.Best regards,

Dear Erika,First and foremost, we want to thank you for the inspiring feedback regarding our Hotel Cass an IHG Holiday Inn Express. It genuinely brings a smile to our face to learn that we exceeded your expectations. We are further thrilled that your experience was perfect from beginning to end, We appreciate you taking the time to share your experience and look forward to seeing you again soon.Sincerely,Jaleel M.Front Office Supervisor 312-787-4030mcduffiej@gfhotels.com

Thank you for taking the time to leave us a review! We are thrilled you enjoyed your stay and hope to service you again in the future!

Dear Monroe,Thank you for awarding us a perfect score of 5 out of 5 for your recent stay at Holiday Inn Express Chicago – Magnificent Mile, an IHG Hotel. We are genuinely delighted to know that we met and exceeded your expectations, providing you with a memorable experience in the heart of downtown Chicago.We appreciate your trust in us and your willingness to share your positive experience. It would be our pleasure to welcome you back for another outstanding stay whenever your travels bring you to Chicago.Warm Regards,

Dear Dennis,Thank you for awarding us a perfect score of 5 out of 5 for your recent stay at Holiday Inn Express Chicago – Magnificent Mile, an IHG Hotel. We are genuinely delighted to know that we met and exceeded your expectations, providing you with a memorable experience in the heart of downtown Chicago.We appreciate your trust in us and your willingness to share your positive experience. It would be our pleasure to welcome you back for another outstanding stay whenever your travels bring you to Chicago.Warm Regards,

Dear Megan,Thank you for awarding us a perfect score of 5 out of 5 for your recent stay at Holiday Inn Express Chicago – Magnificent Mile, an IHG Hotel. We are genuinely delighted to know that we met and exceeded your expectations, providing you with a memorable experience in the heart of downtown Chicago.We appreciate your trust in us and your willingness to share your positive experience. It would be our pleasure to welcome you back for another outstanding stay whenever your travels bring you to Chicago.Warm Regards,

Dear Vincent, Thank you for taking the time to leave us a review, we really appreciate it! We hope to service you again in the future! Thanks again for staying with us! Best, Hotel Cass Staff

Dear Mike, I apologize about the experience you had during your stay with us. I do hope you give us another chance to better your stay as we do strive to make each and ever stay as comfortable as possible.

Dear Laura Lucia,Thank you for sharing your positive comment about our hotel. We're delighted to hear that you found our location to be perfect! We strive to provide a convenient and central setting for our guests to enhance their overall experience.If there's anything specific you enjoyed about the location or if you have any suggestions for further improvements, please feel free to let us know. We appreciate your feedback and look forward to the opportunity of hosting you again in the future.

First and foremost, thank you for choosing the Hotel Cass an IHG Holiday Inn Express, what an amazing review to read! and for all the wonderful comments about our hotel. It was an honor serving you and we look forward to welcoming you again for another enriching experience with us.

Thank you for taking the time to leave us a review. We appreciate the feedback and hope to assist you again in the near future!