Lobby

Reviews of Hilton Garden Inn Chicago/Midway Airport

3 out of 5
Hilton Garden Inn Chicago/Midway Airport
6530 S Cicero Ave, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 543 out of 1007 reviews" "
Rating 8 - Good. 248 out of 1007 reviews" "
Rating 6 - Okay. 88 out of 1007 reviews" "
Rating 4 - Poor. 54 out of 1007 reviews" "
Rating 2 - Terrible. 74 out of 1007 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Rafael, thank you for your positive review. We're thrilled to know that you appreciated the Hilton Garden Inn Chicago/Midway Airport. It's great to hear that our property met your expectations. We hope to welcome you back in the near future for an even better experience.

10/10 Excellent

Erick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, super clean place.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Erick, we're thrilled to know you appreciated our team's friendly demeanor during your stay at Hilton Garden Inn Chicago/Midway Airport. It's also wonderful that you found the environment to be impeccably clean. Your kind words will provide encouragement to our team to continue their efforts. We look forward to welcoming you back soon.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Alice, it's fantastic to hear that you had an outstanding experience at Hilton Garden Inn Chicago/Midway Airport. We greatly appreciate your five-star rating and are delighted that we were able to provide a satisfying stay. Looking forward to your next visit. Safe travels.

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, staff & service
Noisy and unsafe. The people next door were noisy, people walking down the halls were noisy - or the walls / doors didn’t do anything to dampen the noise. Unsafe - about 2am a lady ran down the hall screaming help me - help me! We didn’t know what was going on - just stayed in our rooms until it was time to check out.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Chris, we regret to hear about the disturbances you encountered during your stay. It's unfortunate that you felt unsafe due to unpleasant circumstances beyond your control. You can rest assured that guest safety is of utmost importance and such incidents are rare. We will follow up on this matter internally to ensure a better stay for all our guests in the future.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Sherry, it's wonderful to know you enjoyed your stay at the Hilton Garden Inn Chicago/Midway Airport. We appreciate your concise feedback and look forward to welcoming you again in the future.

10/10 Excellent

Myckeoke Elayne

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy my stay and will be back soon.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Myckeoke Elayne, thank you for sharing your positive experience at Hilton Garden Inn Chicago/Midway Airport. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back soon. Safe travels!

10/10 Excellent

Lee Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel area for staying if you are flying in or out of Midway. The hotel was safe, clean, room was cozy and comfortable, and the staff friendly (we arrived after midnight). What I didn't realize was the Hilton Diamond member perks don't apply if you book through a third-party site (i.e. free parking, food credit) but this is the fault of Hilton's app for not making this clear, not the individual hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Lee Ann, it brings great pleasure to hear that your stay at Hilton Garden Inn Chicago/Midway Airport was enjoyable. We value your comments regarding the cleanliness and comfort. Also, we appreciate your acknowledgement of our friendly team. For further future reference, please consider booking through our official channels to fully benefit from our member perks. Your understanding is much appreciated and we hope to welcome you again.

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Nancy, it's wonderful to see your top rating of Hilton Garden Inn Chicago/Midway Airport. We are beyond thrilled that your stay with us met your expectations. Thank you for choosing us, and we look forward to being your preferred choice for accommodation on your next visit to Chicago.

10/10 Excellent

Samuel

Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Thank you for the amazing rating, Samuel!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Chicago/Midway Airport soon!Thanks again for leaving your feedback!

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are very welcoming and very attentive to any request, definitely the people that working in this place have great attitude, very professional which make my experience and my stay even better, I’m very thankful, thank you
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Andrea, thank you for sharing your exceptional experience at Hilton Garden Inn Chicago/Midway Airport. It's heartening to learn that our attentive team members played a pivotal role in enhancing your stay. We sincerely appreciate your gracious comments regarding their professionalism and positive attitudes. Thank you for your appreciation, we look forward to your next stay with us.

8/10 Good

Sharon, Chatham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Feb 2024
Sharon, your high rating for Hilton Garden Inn Chicago/Midway Airport is greatly appreciated. We're delighted you enjoyed your stay with us. Looking forward to welcoming you back on your next visit to Chicago!

8/10 Good

Carl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly
Stayed 2 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
Carl, thank you for your warm words about our Hilton Garden Inn Chicago/Midway Airport. We are delighted to know our team members' enthusiastic service was much appreciated. We're looking forward to welcoming you back on your future travels.

4/10 Poor

Margarett

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I felt like I was getting nickeled and dined my entire stay. They put a loud family of 6 next to me room who stayed up until 2am. Parking is 24$ a day. No free breakfast, have to pay 15$ for a crappy breakfast. I mean overcooked eggs, shriveled sausage, stale cereal. It was ridiculous, I won’t be back again.
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Margarett, it's regrettable to hear that your stay didn't meet your expectations. We apologize for any disturbances caused by noise and it's unfortunate that you weren't satisfied with the in-room dining and parking fees. We aim to provide quality food options and it's disappointing that this was not reflected in your experience. Your feedback is valued and we'll utilize it to make improvements where needed. We understand you have many options when choosing accommodations and we hope you'll consider giving us another opportunity to provide a better experience in the future.

8/10 Good

DANA

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Dana, it's great to see you enjoyed your stay overall at Hilton Garden Inn Chicago/Midway Airport. We appreciate you taking the time to rate us and we look forward to having you as our guest again in the future. Safe travels!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 1 night in Jan 2024
Response from Customer Service on 7 Feb 2024
Douglas, it's great to hear that you enjoyed your stay at Hilton Garden Inn Chicago/Midway Airport. We appreciate your feedback and look forward to welcoming you back in the near future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
It worked perfect for us to leave our vehicle here and it was convenient for us to pick up our vehicle after our trip.
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Paul, it's heartening to hear that the Hilton Garden Inn Chicago/Midway Airport provided the convenience you were looking for regarding your vehicle. Thank you for taking the time to share this positive feedback. Your satisfaction is our motivation. Looking forward to welcoming you back in the future.

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When southwest canceled my flight I was able to stay her with no luggage and they gave me basic toiletries and made sure I had a good nights sleep before my early flight the next morning. I also had salmon at the restaurant and it was really good. Great staff and Josh was the best.
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Robin, it's fantastic to hear how the Hilton Garden Inn Chicago/Midway Airport was a haven for you amidst travel disruptions. We're pleased that our team members were able to provide the essentials to make your stay comfortable. It's also great to learn you enjoyed the salmon at the restaurant and found our colleague Josh to be a highlight of your experience. We're looking forward to the opportunity to offer another memorable stay in the future.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Andrew, we're glad to hear you enjoyed your stay at Hilton Garden Inn Chicago/Midway Airport. Our team members work diligently to maintain a cleanly environment for our guests and we're thrilled to know we achieved this during your stay. We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Susana

Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Thank you for the excellent rating, Susana!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Chicago/Midway Airport! We look forward to hosting you again soon.

8/10 Good

Joline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were overall fine. The room was clean. My stay was about 5 hours in total due to a flight cancelation so most important was convenience and proximity to Midway airport.
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Joline, thank you for choosing Hilton Garden Inn Chicago/Midway Airport during your unexpected itinerary change. We're pleased that our convenience and close proximity to the airport were helpful to you. Our team members strive to provide a comfortable and clean environment, even for brief stays. We hope to welcome you back again under more relaxed circumstances. Safe travels!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thanks for the amazing rating, Charles!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Chicago/Midway Airport!

10/10 Excellent

Sarah, Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely amazing. Great and timely shuttle, easy check in, solid internet. My one and only suggestion is to replace the shower head in room 411.
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Sarah, thank you for choosing to stay at the Hilton Garden Inn Chicago/Midway Airport and for your fantastic feedback. We're pleased to know that you appreciated the efficient shuttle service, easy check-in, and reliable internet connection. Your suggestion concerning the shower is noted for hotel improvement. We hope your next visit to our hotel is just around the corner.

10/10 Excellent

Karen, Knox

Stayed 7 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Karen, thank you for leaving a rating! It's joyful to know your stay at Hilton Garden Inn Chicago/Midway Airport met your expectations. We hope to have the pleasure of hosting you again in the future. Safe travels until we meet again!

2/10 Terrible

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Corey, it's quite regrettable to see your rating. Your feedback is essential and while there are no specifics provided, we encourage you to get in touch with us so we can understand any issues that may have arisen during your stay and work towards resolving them.

10/10 Excellent

Brenda, Champaign

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Brenda, it's wonderful to hear that you had an excellent experience at Hilton Garden Inn Chicago/Midway Airport. We truly appreciate your top rating and hope that you visit us again soon!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Brendan, thank you for your stellar rating of the Hilton Garden Inn Chicago/Midway Airport. It's great to know that your experience met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Carlos, thank you for your excellent rating! We're delighted to hear that your stay at Hilton Garden Inn Chicago/Midway Airport was enjoyable. We appreciate your choice to stay with us and hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Yokaira

Disliked: Staff & service, property conditions & facilities
Not greeting by the front desk and bad attitude like the don’t want to work
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
We appreciate you taking the time to share your feedback, Yokaira.We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward.We hope you'll give us another opportunity to host you in the future for a more positive experience.

8/10 Good

Sherry

Stayed 1 night in Dec 2023
Response from Customer Service on 1 Feb 2024
Sherry, thank you for choosing Hilton Garden Inn Chicago/Midway Airport and for sharing your high rating. We're pleased to know that you had an enjoyable experience and we look forward to welcoming you back soon.

6/10 Okay

CHARLES

Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Charles, it appears that your stay was average based on your rating. We aspire to provide exceptional experiences for guests, so if there were aspects of your stay that you believe could be improved, please feel free to share more details. We're always eager to improve.

6/10 Okay

WILLIAM

Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
We appreciate the feedback, William.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Dalom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Jan 2024
Dalom, thank you for your top rating for Hilton Garden Inn Chicago/Midway Airport! We are thrilled to see you had an enjoyable stay. It is always fulfilling to serve guests like you. Please consider staying with us again next time your travels bring you to Chicago.

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled flight stay
Stay was fine but I tried to call the hotel and it rang off the hook. I also tried to call Shuttle and no one answered. Once I got to the hotel, I totally understood because all the flights were canceled out of the midway airport.
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Marianne, it's great to hear your stay at Hilton Garden Inn Chicago/Midway Airport was fine. We understand there may have been some difficulty in reaching us, and we appreciate your patience. Sometimes, due to unforeseen circumstances like flight cancellations, our team members might be momentarily overwhelmed but we are always working on improving our response times. Thank you for understanding and we look forward to your next visit.

2/10 Terrible

Mariela

Travelled with family
Disliked: Staff & service
Too much wait for check in
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Mariela, we regret to hear that you encountered some delay while checking in. It's important for us to ensure a smooth and quick process for our guests, and it seems like we fell short of that. We assure you that this occurrence is not a customary event and we will work relentlessly to improve this aspect of our service. Please give us another opportunity to offer you a better experience in the future.

10/10 Excellent

Jaquarius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec 2023
Jaquarius, thank you for your perfect score rating on Hotels.com! We're thrilled to know your stay at Hilton Garden Inn Chicago/Midway Airport met your expectations and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Andrea, thank you for choosing the Hilton Garden Inn Chicago/Midway Airport. It's great to see your perfect score rating, and we're delighted to understand that your stay with us met your expectations. Should your travels bring you back to Chicago, we look forward to welcoming you at our hotel again. Safe travels!

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
Andrea, we are thrilled to hear you found Hilton Garden Inn Chicago/Midway Airport to be a great choice for your stay. We deeply appreciate your feedback and hope to welcome you again soon on your next visit to Chicago.

8/10 Good

Pierre

Stayed 3 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
Pierre, it's great to see your positive rating for Hilton Garden Inn Chicago/Midway Airport. We're glad you seem to have had an enjoyable stay and we hope to welcome you back in the future.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Thank you for the wonderful rating, Anne!It's fantastic you enjoyed your time at Hilton Garden Inn Chicago/Midway Airport so much! We look forward to hosting you again soon for another amazing experience!

8/10 Good

kevin

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Kevin, thank you for taking the time to rate your stay at Hilton Garden Inn Chicago/Midway Airport. We are delighted to see your positive response and look forward to welcoming you back on your next visit to Chicago.

10/10 Excellent

dora m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Dora, it's wonderful to see that your stay at the Hilton Garden Inn Chicago/Midway Airport left a positive impression on you. Your rating speaks volumes about your experience and your satisfaction is our highest reward. We're eagerly awaiting your next visit.

8/10 Good

Venkat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 16 Dec 2023
Thank you for taking the time to leave us such an amazing rating, Venkat!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hilton Garden Inn Chicago/Midway Airport.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Elaine, thank you for choosing to stay at the Hilton Garden Inn Chicago/Midway Airport and rating us. We're glad to know you had a good experience and hope to welcome you back soon for an even better stay.

8/10 Good

Cristobal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please is clean, bathroom needs a bit of work and extra plows qould be nice.
Stayed 1 night in Dec 2023
Response from Customer Service on 10 Dec 2023
Cristobal, we're pleased to hear that you found the Hilton Garden Inn Chicago/Midway Airport exceptionally clean. It's useful to understand that you found our bathroom needing a touch more attention and would appreciate additional pillows. Know that our continual aim is to make enhancements for our guests' convenience. Hoping we'll have the pleasure of hosting you in the future.

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great in terms of easy access to the train station and especially for catching our plane the next morning. The shuttle to the airport was amazing and so convenient. The reason for 4 instead of 5 stars was that there was a breakfast and breakfast buffet, but it was not included with the room. On the other hand the service staff was very accommodating and very kind.
Stayed 1 night in Dec 2023
Response from Customer Service on 7 Dec 2023
Naomi, we're delighted to know that you found the Hilton Garden Inn Chicago/Midway Airport ideally located for your travel needs and highly appreciated our shuttle service. We, however, noted your remark about the breakfast arrangement, and we strive to provide clear communication about additional amenities. We're thrilled our team members were able to accommodate and serve you kindly during your stay. We look forward to seeing you again soon, hoping to earn that extra star on your next visit!

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable
I found the staff to be very professional I was greeted as soon as I stepped in the door I only spent a few mins at the counter and my king rm was very spacious very clean and comfortable I'll definitely be returning
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Charmaine, it's fantastic to hear that you found our team members to be very professional at Hilton Garden Inn Chicago/Midway Airport. We're thrilled you had a pleasant check-in experience and appreciated the spacious, immaculate, and cozy atmosphere of your king room. We eagerly anticipate your return.

10/10 Excellent

Cristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 6 Dec 2023
Cristie, thank you for choosing to stay at Hilton Garden Inn Chicago/Midway Airport and sharing your rating. We're elated to know you had an enjoyable stay with us. It's our pleasure to serve wonderful guests like you. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Gene

Stayed 1 night in Nov 2023
Response from Customer Service on 20 Dec 2023
Gene, thank you for choosing Hilton Garden Inn Chicago/Midway Airport and for sharing your high rating. We're elated that you had an exceptional stay with us. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Carolyn, Portage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and like being so close to Midway before an early morning flight.
Stayed 1 night in Nov 2023
Response from Customer Service on 1 Dec 2023
Carolyn, it's fantastic to hear that you appreciated the convenient location of Hilton Garden Inn Chicago/Midway Airport and found our team members to be amiable. Safe travels, and we hope to welcome you back before your next morning flight!

8/10 Good

Jecintha

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was hot, though the AC was set to 65
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Jecintha, it's unfortunate to hear of your experience with the room temperature. We strive to ensure our guests' comfort and apologize for any inconvenience. We encourage guests to bring these matters to the attention of our dedicated team members immediately, as they're always eager to assist. The team at Hilton Garden Inn Chicago/Midway Airport is looking forward to an opportunity to better serve you in the future.