Ratings based on 3,001 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom st. louis, mo

Good location

Posted 11-Nov-2014
Good location right off of Michigan ave. close to shopping and food. Bed was comfy. Shower pressure was bad. Construction going on right next door was loud. Nice gym.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Delray Beach, FL

Loved the location!

Posted 10-Nov-2014
Location: Millennium Park, The Willis Tower, The Art Institute, etc.
I loved the location and how convenient it was to almost everywhere I wanted to visit in Chicago. The staff was incredibly friendly! The food in the hotel restaurant was FABULOUS! In two days, I ate at the restaurant at least four times. I had an amazing visit and cannot wait to return!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 09-Nov-2014
The room and staff were nice. Most extras like breakfast and wifi in the room have additional fees. Also the king size bed is more like a small queen. But it was a good deal overall.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago, IL

Inner city of Chicago.

Posted 09-Nov-2014
Great customer service. Awesome atmosphere and really great location for travelers.
3 out of 5
by A verified travellerfrom p

Not satisfied

Posted 08-Nov-2014
I have never been in a hotel that had a fridge in it and not been able to use it without paying for what's in it that you don't want. Would have liked to have put my own pop and water in it. I also thought that paying the price for the room I should not have to pay 60.00 to valet my car at their hotel.. Sounds a little outrages to me. Also I had thought if you stay at the hard rock hotel the Hard Rock Cafe should be either in it or next to it , not 2 or 3 blocks away. Staying in downtown Chicago is very expensive and not very middle class friendly. I don't think I will go back, and didn't have time to see what I wanted to.
3 out of 5
by A verified travellerfrom midwest

Pay extra for Internet in 2014 is deceptive

Posted 04-Nov-2014
Paying extra for Internet in 2014 ?? False Internet price on a room that's a few dollars under $300 for a Saturday night with tax . Then charge for Internet-. Hots in 3rd world countries don't charge for Internet. A Hotel on Michigan Ave needs to ?
Comment from Hotel Management
10-Nov-2014 by Erica, Hotel Management
Thank you for reviewing your stay. I am sorry that you did not have a more positive experience at our hotel. We do offer free in room Wi-Fi when you book directly through our website. We hope to see you again. Cheers, Carly Moore
1 out of 5
by A verified traveller

Never again.

Posted 03-Nov-2014
Pros: The front desk manager.
Cons: Lighting. Refund for my $30 headphones. Stable wifi for all devices.
Lighting was bad in the room. Earphones went missing and there was nothing to the hotel would do about it, beyond an "investigation" (i.e. NO REFUND). Cell phone internet connection unavailable my entire stay. Major, major let down.
2 out of 5
by A verified travellerfrom d

Downtown Chicago

Posted 01-Nov-2014
Not worth price for room. It's too noisy. Very expensive to park.
Comment from Hotel Management
04-Nov-2014 by Erica, Hotel Management
Thank you for taking the time to review your stay. We are sorry to hear you did not enjoy your visit. We do value your feedback and would like to apologize for the noise. We certainly hope our guests experience a more relaxing visit. Hopefully we will see you again. Cheers, Carly Moore
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location.Rooms fine.Clean.

Posted 31-Oct-2014
Pros: Location. Restaurant.
Cons: WiFi service.
Location: Shopping, theaters, restaurants within walking distance. Restaurant in the hotel was great.
Everything was fine - except for outrageous WiFi charges for terrible spotty service. As a business traveler, I need reliable service and usually stay at hotels that provide the service without a charge. This was a charge per device - per day and I was double charged. The desk clerk did not respond courteously and seemed indifferent to my concerns.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Iowa

Overall, we had a great stay, great location!!

Posted 29-Oct-2014
Comfortable rooms, great location, close to many things, we got a great rate on expedia, would recommend to anyone staying in Chicago for the weekend, we loved it!
Comment from Hotel Management
01-Nov-2014 by Erica, Hotel Management
Thank you for taking the time to review your stay and share your comments. We are thrilled to hear that you ennjoyed your stay and got a great rate as well! We are looking forward to hosting you again. Cheers, Carly Moore