Ratings based on 2,853 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Chicago

Hotel stay

Posted 16-Aug-2014
Room was average, too dark. Mirrors in room were scuffed and we're never clear. Sheets had hair on them as well as stains. We were here celebrating our anniversary. But you get what you pay for. Could of did a lot better. We will not be back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Omaha, NE

Fun! Great Staff!

Posted 15-Aug-2014
Pros: The great artwork of Prince on my floor, the cool pic of John Lennon & Yoko in my bathroom. The staff was super nice and helpful!
Cons: I thought it was over-priced. We stayed down the street at Allerton the night before for almost half the money, in almost the exact same room.
Location: We loved Garrett's popcorn & the pizza restaurants near by.
It was very nice. Fun hotel to look around and talk music.
5 out of 5
Recommended
for Everyone
by A verified traveller from Philly suburbs

Very nice hotel

Posted 12-Aug-2014
Pros: Very clean and convenient to everything.
Location: Trains and buses made everything convenient.
It is centrally located near the tourism area of Chicago. The trains and buses made us only minutes away from everything. The hotel was very clean and the Concierge's really knew their stuff and could guide us anywhere.
2 out of 5
by A verified traveller from Cincinnati

Hard Rock is looking tired.

Posted 11-Aug-2014
Pros: I really liked the location, the staff was very friendly and customer oriented. Had some great artifacts.
Cons: Find sheets that fit the bed, get new furniture.
Location: It's really located in the heart of Chicago and is walking distance to a lot of good things.
I was excited about staying at this hotel initially, but it really needs an update. The sheets on the bed didn't fit, came off and it exposed a nice mattress stain. The furniture was nicked and looked like it had seen better days. I would shop around a little more for another high end hotel that is better kept.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Aug-2014
Nice historical building. Very friendly staff. Great location.
4 out of 5
Recommended
for Everyone
by A verified traveller from Des Moines

Nice hotel close to the action

Posted 04-Aug-2014
Pros: Location
Cons: More attention to the details. Missing picture, frayed carpet, beat up carpet. Expected a little more from a higher end chain hotel.
Location: Lots of retails and restaurants near by.
Overall nice room with a view of the City. We stayed on the 13th floor which was one of the floors that is preserved. One of the walls looked like it was missing a picture as it had 3 hooks/hangers but no picture. We arrived early and they let us check in early which was nice.
4 out of 5
Recommended
for Everyone
by A verified traveller

The hotel to be at!

Posted 30-Jul-2014
Great location! Be sure to get what you need through communicative staff
4 out of 5
Recommended
for Everyone
by A verified traveller from Mokena, il

Hard Rock Chicago

Posted 22-Jul-2014
Pros: That it is located on Michigan Ave
Cons: The lighting isn't very good. Its VERY dark in the halls
Location: Too much to list! The Hardrock is located on Michigan Ave. There are boat rides, Grant Park, restaurants and entertainment in walking distance
The view was HORRIBLE and the bathroom door scraped the floor so I was not able to close it.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cambridge

Great location and very comfortable hotel

Posted 22-Jul-2014
I really like this hotel. It's cool and very comfortable in a great location.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Ontario

Perfect location !!

Posted 22-Jul-2014
The hotel was great!! Staff were all amazing and very friendly. Location is close to everything from the boat tours, Millennium Park, Navy Pier, shopping and great restaurants! I would go back and recommend this hotel to anyone going to Chicago.