Ratings based on 3,467 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveller

Nice hotel. Very accomidating staff!

Posted 27-Mar-2015
Pros: It was classy with all the artwork and decorating in the rooms and around the hotel.
I booked a room with a "city veiw." My city view was the top of a lower roof and the side of another building, nothing else could be seen. The hotel staff was very accomidating and switched me to a different room. When we got to that room it was evident that someone had been smoking in it. Again, the hotel staff was concerned and told me they would try to do something about it. Another thing was that my entire floor smelled like smoke when we came back at the end of the day. When I called the hotel staff they actually sent someone up to our floor to investigate and knocking on doors to find out who was smoking in their room so THANK YOU for that. I was impressed! After that I never smelled smoke the whole time we were there.
4 out of 5
Recommended
for Everyone
by A verified traveller

Best bed I have slept in!

Posted 26-Mar-2015
Great check-in to start with. Loved the location of our room, very comfortable and I will say the best bed I have slept in for a hotel!
Comment from Hotel Management
27-Mar-2015 by Carly Moore, Hotel Management
Thank you for the great feedback. We are so happy to hear that you were able to sleep like a ROCK (star) while visiting with us and can't wait until your next visit. Cheers, Carly Moore
4 out of 5
Recommended
for Everyone
by A verified travellerfrom yazbek

It's nice hotel very well kept

Posted 24-Mar-2015
I love the hotel clean nice staff was good restaurant I'm good condition I will defnetly recomemd it very good location close to everything Michigan street is the street you want be on when you visit chicago
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa, Canada

Very good hotel, right on Michigan avenue.

Posted 24-Mar-2015
I've probably spent around two months all told at the Hard Rock Chicago over the last year-and-a-half. My experience has been consistently very good, and the location is excellent.
Comment from Hotel Management
27-Mar-2015 by Carly Moore, Hotel Management
Thank you for reviewing your recent stays! We are delighted to hear that not only are you a frequent guest but that you enjoy staying with us so much. The feeling is mutual and we love having you stay here. We strive to provide an exceptional guest experience that rocks for each and every one of our guests and we are so glad to hear that we are delivering this consistently. We can't wait to see you again, and again, and again... Cheers, Carly Moore
1 out of 5
by A verified traveller

Paid for a city view had a view of an alley

Posted 23-Mar-2015
Also paid $120 in parking to wait 25 minutes for my car. They said it was on its way and I watched people check out before me have their cars. I tipped very well every time and don't expect better service but when told my car wld be there 15 mins I expected it sooner and before people that checked out after me. My husband and i were the last ones standing in the cold. Believe me the valet guy that brought my car didn't suffer but I will no longer stay there.
3 out of 5
by A verified traveller

Additional parking fees

Posted 23-Mar-2015
Cons: Parking should be included I'm paying to stay at the establishment!!!
Will not stay at a Hard Rock Hotel again. Felt its ridiculous to be charged additional parking fee(an extremely high amount) on top of room charges. Parking should come with the establishment u are staying at, not be an additional fee.
2 out of 5
by A verified travellerfrom Costa Rica

Not a Hard Rock Hotel!!!

Posted 23-Mar-2015
Pros: Location Only.
Cons: All of the points I mentioned before.
Location: Its in Chicago Loop so plenty of things.
1)I´ve in 3 other Hard Rock Hotel and this hotel needs a soul, not a Hard Rock Hotel, very Poor decoration, Romms are Even Lower level than a Courtyard, I´m not saying not Clean but very poor decoration and not like others Hard Rock Hotels. 2)From Thrsday Night till saturday night, When I got back around 9-10 Pm, i will have to go to the FRont Desk to get my keys reactivated, even when my reservation was made since the beggining from Wednesday to Sunday. 3)No MiniBar, A dead fridge inside a cabinet. 4)Poor View from room 5)No complementary Internet, Paid $13.5 per day. 6)Very Small Bathroom.
2 out of 5
by A verified traveller

Posted 23-Mar-2015
Personnell was professional and courteous although room condition was marginal...ripped curtains, stains on curtains and walls.
Comment from Hotel Management
27-Mar-2015 by Carly Moore, Hotel Management
Thank you for taking the time to share your comments. Although we are pleased to hear that our staff was professional and courteous we are very sorry to hear of your rooms condition. We use guest feedback to improve our processes and these comments have been shared with our team to ensure no guest feels this way about the room in the future. Cheers, Carly Moore
4 out of 5
Recommended
for Everyone
by A verified traveller

Magnificent Mile

Posted 19-Mar-2015
Pros: Very close to Magnificent Mile shopping.
Cons: Parking and valet service
Hotel was fine. Valet parking was not very timely. We waited about 45 minutes to get our car when trying to leave. We called and were told it would be 10-15 minutes and ended up being 45 minutes.
Comment from Hotel Management
27-Mar-2015 by Carly Moore, Hotel Management
Thank you for taking the time to review your stay with us. We are sorry to hear about the delay you experienced with our valet, it certainly should not take 45 minutes to get your car. We are very sorry for an inconvenience this may have caused. Your comments have been shared with our team to encourage our valet staff to operate more quickly. Cheers, Carly Moore
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Mar-2015
No insulation...could hear everything in the hallway.