Ratings based on 3,642 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Hard Rock Chicago

Posted 26-May-2015
Pros: Location, rooms.
Cons: Bar open late.
Location: Millennium Park, Magnificent Mile a little north.
Needed an overnight downtown. Good location, nice room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel located in the center of downtown Chicago

Posted 25-May-2015
Pros: Decor and location
Cons: allow express check out via TV
Location: Close to lots of restaurants, high end shops and the famous Michigan Ave
Hotel decor is excellent and is located to shops, restaurants and business offices
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Nice staff, very friendly. concierge helpful

Posted 22-May-2015
Pros: location, building looks speculate
Cons: cleanness of the hallway
Location: nice Japanese restaurant, river, etc
We arrived on May 19 for a conference. The location is great! Staff were very helpful. Housekeep was great too.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2015
Good value for the location. Staff friendly. No complaints here.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-May-2015
Wasn't impressed with room. Matt (pink Floyd) at front desk was awesome!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-May-2015
Great stay! Really cool room. The staff was friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

convenient location, not far from Union station

Posted 17-May-2015
Pros: beds were comfortable, clean
Location: shopping, museum
Very pleasant experience. The staff were very friendly and helpful.
Comment from Hotel Management
20-May-2015 by Hard Rock Hotel Chicago, Hotel Management
Thanks so much for saying! We agree... our team here rules! We're glad to here you had a good experience, and welcome you with open arms to come on back sometime soon! Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveller

A great location

Posted 12-May-2015
Pros: Location and specious room!
Cons: Lobby.
Location: Navy pier, Millennium park, Art Institute, all awesome.
Very good. Concierge was great, desk personnel...there is room to improve. Chucks, food was yummy! Service a bit slow, but over all our experience was great.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Great location, great staff

Posted 09-May-2015
Perfect location in the middle of everything, and the staff were fabulous, especially the concierge. No matter how many times we came down to them with questions they always had an answer and a smile ready for us. The only issue was the shower which made terrifying angry noises if you turned up the hot water too fast (or at all), but the hot water still worked so other than the scary noises it was fine. Good hotel, loved it
Comment from Hotel Management
12-May-2015 by Hard Rock Hotel Chicago, Hotel Management
Thanks so much for the feedback! What a great shout out to our team, we appreciate you saying! We're fortunate to have an eager and helpful crew working hard here @HRHC. As for the pipes, legend has it they're haunted by the ghost of an old guitar amp that roams through them, emitting feedback from beyond. Not really... but it is something our great engineering team can take care of, so thanks for letting us know! Cheers!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, MA

Great Customer Service Makes All the Difference

Posted 07-May-2015
Pros: The views and the staff
Cons: I would suggest a quick memo when there is going to be window cleaners, That could have been awkward!
Location: The hotel is in a great location, a short walk to the park and the pier. Wild berry Cafe is two short blocks away (YUM)!
I recently stayed 4 nights at the Hard Rock Hotel, in Chicago. When I walked into my room, I was blown away. I stayed in room 2204, and it was amazing. Due to a bit of noise from the pipes (completely our of the hotels control), I was moved (reluctantly, because I loved my room). But then I went to 3101, and WOW again. The views, the feel of the rooms, and the sizes in both were simply great. As luck would have it, there was a small issue with the tub (did I mention there was a shower AND a tub in the suite? Pretty Nice.) The Hard Rock did everything they could to fix it, but they ultimately needed better access. Now, I'm pretty easy going, they could have moved me back to the first room and I would have been pleased. BUT NO. They UPGRADED me a SECOND time. I was moved to room 3502, which had a clear view of the river, TWO bathrooms, a living room, OH AND A POOL TABLE & PAC MAN MACHINE. Needless to say, overall, I'm equally impressed and awed with their facilities as I am with their customer service. I'll be returning again.
Comment from Hotel Management
12-May-2015 by Hard Rock Hotel Chicago, Hotel Management
Thanks for the feedback! We really appreciate you sharing your story. We're so happy you had a great experience with us, and thanks for being so patient! Our goal is to try our very best to make sure you have a great time, and authentic Hard Rock experience, so if a room is ever causing trouble, we'll do everything we can to make sure the problem is solved. Plus, how great is it having a Pac-Man arcade in your room!? Hope to see you again soon!