Ratings based on 3,302 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travellerfrom Joliet, Illinois

Conveniently located

Posted 24-Dec-2014
The check on process was very quick and the staff were friendly. Room was small but very clean.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, IL

Nice hotel right Downtown

Posted 22-Dec-2014
I have read other reviews that complain about the staff but that was not my experience. They were all very friendly even when we randomly ran into them in the halls. The room was a little cold when we got in (66F), but we just turned up the thermostat and then it was comfortable. The view from the hotel was fantastic. I would definitely stay here again. Plus the hotel looks very nice and was clean. They also have a restaurant and lounge where they have a DJ playing. We didn't stop by there though so I don't know the quality of the music.
4 out of 5
Recommended
for Everyone
by A verified traveller

MICHIGAN AVE

Posted 19-Dec-2014
Pros: Nice close to where I wanted to go
A fine hotel at the corner of Michigan Ave and Wacker Dr. It is the closest hotel to the Brazilian Councel where you need to go to apply for visas.
3 out of 5
by A verified traveller

Looks good. Tricky.

Posted 14-Dec-2014
The hotel was fine. Clean. Cool rooms. The hallway noise was way too loud inside room. Also the parking is a letdown. I won't go back there if I drive. The hotel should compensate for parking.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Chicago, IL

Unique Hotel in the Heart of Everything

Posted 08-Dec-2014
Pros: Great location...close proximity to Mag Mile and The Loop. Quick, easy, hassle-free check in.
Location: Howells & Hood on Michigan Ave, Andy's Jazz Club on Hubbard, Millennium Park, restaurants and bars...everything is walking distance or short cab ride
Quick overnight stay/getaway for a romantic weekend. Easy check in. Unique hotel, nice amenities. Generous room size for a standard king room. Hard Rock is either walking distance to bars, shopping, restaurants or a quick cab ride away. Valet parking available with in and out privileges. I would stay here again.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Madison WI

Downtown Chicago - The Loop

Posted 05-Dec-2014
Pros: Location for work, Chucks restaurant below
Cons: Include wifi in room rates, note Hard Rock Cafe is a seperate location
Location: 2 minute walk from Millenium Park and 5 minutes from the Magnificent Mile. Great Location
Hotel was clean and staff was friendly. Nice finishes all around.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great weekend stay!

Posted 01-Dec-2014
Pros: Location
Cons: Room service could be speedier. Instructions posted for photo booth. Follow through with green option regarding towels.
Location: Perfect location! 20 minute walk to Navy Pier. Close to theatre district. Close to shopping.
We were in and out in a flash weekend. The bar special was fabulous! The photo booth didn't have instructions posted, so we wasted a little time and money. Concierge was helpful, bellmen were courteous. Front desk staff was polite and efficient. Valet guys were great. Housekeeping was thorough. Room service was slow, but not terribly. Mini bar is unnecessary these days. We followed the "save towels" instructions, but all towels were taken. Not a big deal, for sure. But if you're offering the green option, you should follow through. Location is prime. Very pleasant experience!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Nov-2014
Would be nice if there was a casual menu at the restaurant, as we only wanted something simple but spent good money. Overall very good though.
4 out of 5
Recommended
for Everyone
by A verified traveller

Quick trip.

Posted 23-Nov-2014
Pros: Great location.
Cons: They need to be mindful of how important it is to keep everything up. Our shower head was broken and duck taped.
We arrived early so our room was not quite ready. We went for a walk and to have lunch. When we returned because the room was still not ready they upgraded us to a very nice room suite.
Comment from Hotel Management
26-Nov-2014 by Erica, Hotel Management
Thanks for the review. I am happy to see that you enjoyed your stay and the complementary upgrade despite an issue with the shower head in the bathroom. Your feedback will be shared with our hotel engineers to ensure repair of the tile. We hope to see you again! HRHC Vibe Manager
3 out of 5
by A verified travellerfrom Minneapolis

Honking and sirens all night

Posted 16-Nov-2014
I stayed at this hotel for a business trip. All I was expecting was a clean place to sleep. The hotel website made the hotel appear spacious, even boasts about the size of the rooms. They are actually small to average at best. The furniture is tired and worn. I was o.k. with that but thought I paid more than this hotel was worth and next time will not pick this hotel. The room seemed clean, except for some mold in the shower. The beds were comfortable, but sleeping was difficult with cars honking and sirens going all night and into the morning. I stayed on the 17th floor. I can't even imagine how bad it must be on lower levels. I have been to Chcago numerous times and have never had the street noise effect my sleep. I'm not sure if it's the position of the buildings or what, but it was really bad every night.