Ratings based on 3,750 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to lots of tourist attractions!!

Posted 29-Jun-2015
We stayed there 4 nights and had a great time in Chicago!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jun-2015
Its a hard rock....clean great location you can count on a great room
5 out of 5
Recommended
for Everyone
by A verified traveller from Montreal, Quebec, Canada

Nice hotel NEAR magnificent mile!

Posted 25-Jun-2015
Pros: It's location! Friendly staff.
Cons: The mini bar in the room is too touch-sensative & one gets charged for an item they did not consume, just moved. Had to address this to the front desk
Location: Excellent location to everything Chicago...Blackhawks store, Millennium Park, Magnificent Mile, etc.
Excellent location, near walking distance to all major attractions on the Magnificent Mile! And especially the Blackhawks store!!! I am a HUGE Blackhawks fan from Montreal. I was there in 2013 for the Stanley Cup rally & this year's Cup rally.
1 out of 5
by A verified traveller from Michigan

Nice place, but you won't sleep

Posted 25-Jun-2015
Pros: Great location and nice place other than you can't sleep here.
Cons: Sound insulation
Location: Just about anything, shopping and restaurants galore.
Very clean and nicely designed, but there is no way you will be able to sleep with the amount of street noise that comes into the room. It was as if there was no sound insulation at all.
4 out of 5
Recommended
for Everyone
by A verified traveller from san antonio TX

Close to everything

Posted 24-Jun-2015
Nice hotel ! Within walking distance of everything !
1 out of 5
by A verified traveller from L

They left the door to my room open.

Posted 24-Jun-2015
Housecleaning didn't clean the room the first night and left the door open the the next day. The room was always humid. Poorly insulated - heard all noise inside and out. When I complained about finding my door open the manager Matt was rude about it. Check-out took so long I had to run for my flight. Please avoid this hotel - you're better off sleeping on the street. Such a poor experience I will no longer use Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jun-2015
Overall good experience in great location. Ordered room service once and it was good. The minuses would be that they charge you for Internet in your room (free in lobby only) and when the weather the bad the TV satellite went completely out.
3 out of 5
Recommended
for Everyone
by A verified traveller from chicago illinoia

Good location nice name bad room

Posted 23-Jun-2015
Titles in bathroom broken, shower smelled like urine, ac had a mold odor, coffee pot broken, and had to call twice for ice bucket!
3 out of 5
Recommended
for Everyone
by A verified traveller from Milano

Molto confortevole nella mitica Michigan Avenue

Posted 23-Jun-2015
Pros: Posizione, riservatezza, cortesia del personale.
Cons: Le camere sono confortevoli ma un pò poco curate, avrebbero bisogno di una ristrutturazione.
Location: L'hotel si trova in Michigan Ave (Magnificient Mile) vicino a tutto: Millenium Park, accesso ai Boats tour, ristoranti e molto shopping !
Stanza abbastanza ampia e pulita anche se dovrebbero ristrutturare, la cassaforte era rotta e alcune ante dei mobili non si chiudevano perfettamente. Alla reception e al concierge sono molto carini e disponibili, tutti giovani e quasi sempre pronti a darti un aiuto con un sorriso. Il bellissimo palazzo che ospita l'Hard Rock hotel è anche residenziale, quindi dal 5° al 22° non si accede. La nostra stanza era al 3 piano ma non abbiamo avuto particolari problemi con i rumori della strada, a parte le sirene di ambulanze o polizia, piuttosto frequenti. Purtroppo se vuoi wifi in camera devi pagare 13 dollari al giorno, l'accesso free è solo nella hall dell'hotel che non è una vera e propria hall, qualche poltrona e un tavolo da ping pong....location fantastica, se arrivate in macchina è un pò scomodo, nella trafficata zona di Michigan Avenue c'è molto movimento !!
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Posted 22-Jun-2015
Got a great deal booking through Expedia. The hotel is in an ideal location - close to the El, shops, the Riverwalk, Millennium Park - everything! The staff was friendly and helpful, and the the room was nice and clean. Also, the little restaurant adjoined had a happy hour with delicious food. My only negative remarks (and these are extremely minor) is that the hallways and rooms are a little dark, and the tv wasn't that user friendly. A great stay though overall, and would definitely recommend/stay here again.