Ratings based on 3,417 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Mar-2015
Visited same hotel last year, Great staff, reasonable hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location, not so comfortable.

Posted 02-Mar-2015
Location: Right on Michigan Avenue, very close to Millennium Park. Great shopping and restaurants nearby.
The hotel location can't be beat, but we paid for it in discomfort. We expected city noise and live music noise, which was actually not too bad. The window was either not insulated or the seal was broken because our window covering blew in like the window was open and it was just as cold as if it had been. This may have been correctable if the thermostat worked properly, but the sensor must have been in an odd location because I'd set it at 72 and if felt like 62, but the thermostat said it was 80. The toilet wouldn't flush unless you held the handle down for quite awhile and it was very noisy for a long period after. The worse part was despite the room not being very warm it was so incredibly dry it woke me up at night.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Dawsonville, GA

Very Cool & Quite Different Hotel

Posted 28-Feb-2015
Pros: Its nifty decor and great restaurant.
Cons: Train housekeeping to allow guest to sleep beyond 8:30 AM.
Location: In the Loop where all the action is.
This hotel was a very good value at a very convenient location to the Chicago Loop. The restaurant was excellent with a rather varied and unusual menu. A very nice change from the "normal" business hotel. The decor is "Hard Rock" motif and includes Fender guitars that you can check-out (like a lending library) and play in your room [BYOA = Bring your own amplifier]. The only unpleasant part of the stay was housekeeping beating on my door in the morning while I was sleeping.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Madison, WI

Good value for the money.

Posted 28-Feb-2015
Pros: Great location.
Cons: Bar could be a lot better.
Location: Chuck's restaurant was very good.
The biggest problem we had was when we first entered the room. The temperature was ungodly warm. We immediately turned down the thermostat and called the front desk. The front desk agent put us on hold. Whenshe reurned to the phone, she told us she had consulted the engineer who wanted us to open the window! First of all, it's very unusual to have windows that can open in a skyscraper. Second, it was not clear how to open them (couldn't they have come upstairs and done that for us?). Third, I had to move furniture to get to the window. Fourth, it was very difficult to get it open even a crack. Nevertheless, I thought we'd give it a try. We then went to the fitness room (very nice) for an hour. Upon our return we found half of the room very cold and the other half still hot. We called again, and this time we got the response we should have in the first place: they put us in a different room. The new room was great and the rest of the stay went as planned. First staff interaction: 1 star; second staff interaction: 5 stars.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, IL

Posted 28-Feb-2015
Stay was great. Love the rock & roll vibe the hotel has and the wonderful amenities. We also had a great view of the city! Loved it. Would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom w

Posted 27-Feb-2015
Needs better lighting in room, no vending machines.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Posted 25-Feb-2015
Pros: Very close to the river, restaurants, and shopping.
Cons: The marks on the wall, and the house keeping.
Location: Restaurants, shopping stores, convenience stores, and millennium park are all within less than a 5 minute walk.
The check in process was very quick and I was in my room within 10 minutes. The room was very clean and comfortable. However, there were a few little holes in the wall next to the TV. The mirror on the closet door also had a large dent in it. The only thing that I was very unhappy with was having a house keeper walk into my room thinking no one was in it while I was there, and coincidentally had just gotten out of the shower. Not a very nice surprise!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago, il

Nice hotel but extra charges

Posted 23-Feb-2015
This was a nice hotel the only problem is that there's extra charges for everything. We didn't even get a refrigerator or an microwave. I went in with high expectations for Hard Rock Hotel is very well known. I also visited the cafe, for me staying at the hotel I would expect some kind of discount but nothing, we didn't even have transportation to the restaurant
3 out of 5
by A verified travellerfrom Peoria, IL

Bring Your Wallet!

Posted 23-Feb-2015
First, before I say anything, I want to say how awesome the staff is at the Hard Rock. If the place did anything right it was the staff, that's for sure. But, for us, that's about as far as the good reviews go. So. Where to begin? Three o'clock rolls around and we decide to head to our hotel and check in. Putting the address to our GPS, we head that way and let me tell you... This hotel is horrendous to find! Though, surely not up to the hotel, the front street of the hotel was under construction. Now, we know this hotel has no say in the city streets but it would have been nice to know ahead of time. We got lost for over an hour. So, finally we find the place, and try to park. Not finding anything we call the hotel and ask for a suggestion. They tell us that the only parking the hotel "supplies" is a $60/day(?) valet with in and out privileges. Youch. That hurt. So we bite the bullet and give the car over to the valet then head inside. The staff was so friendly- I can't say that enough. We checked in quickly and then went to find our room. We push the elevator button and take the first one that comes open and try and press our floor number. The elevator zoomed all the way up to the 31st floor and we had a mini panic attack thinking, "oh no! This things broken!" Then, thankfully another staff member comes aboard our mini panic party and informs us that these certain elevators take us to certain floors. So we rode back down to the lobby and take our specific elevator to
4 out of 5
Recommended
for Everyone
by A verified traveller

A few issues but was fine overall

Posted 23-Feb-2015
The room had an unpleasant smell but seemed clean. The bed was comfortable and the room was spacious. All of the staff we encountered were friendly and helpful. The fitness room was very nice with a good variety of equipment. A few machines were not working though and we did have an issue with the elevator. We had to figure out where the stairs were without any signs or anyone around to help. I tried the phone that was down there to call the desk but that wasn't working either.