Ratings based on 2,914 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from CALGARY

Over priced memorabilia.

Posted 23-Sep-2014
Pros: Location
Cons: Modern tubs and mattress!
Extremely small and uncomfortable out dated rooms.
Comment from Hotel Management
27-Sep-2014 by Erica, Hotel Management
We're so sorry to hear that you did not enjoy the quality of our rooms. We strive to blow away expectations and it sounds like we dropped the ball with your visit. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Comment from Hotel Management
27-Sep-2014 by Erica, Hotel Management
Thank you for posting a review and sharing your disappointment regarding your stay. We'd love to welcome you back and hope you will give us another try. Cheers, Carly Moore
3 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Great location so so rooms

Posted 22-Sep-2014
Hotel location was great we could walk just about everywhere. Actual room was very small. The ceiling looked like it had water damage that needed repaired. The bathroom looked like it hadn't had a good cleaning in months and we found hairs in our bed. The in room tv didn't work. They did send someone to fix it but we never got the sound bar to work.
Comment from Hotel Management
27-Sep-2014 by Erica, Hotel Management
Thank you for writing a review on your recent visit and sharing your feedback regarding the room condition. I must apologize for what you found when you checked in. Although your experience was uncommon for our hotel we will share your comments with Housekeeping to ensure this will not happen again for future visits. We are happy to hear you enjoyed our location and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

a rocking good time!!

Posted 22-Sep-2014
Pros: I loved everything
My mate and I stayed here for one night on 9/19/2014 and it was awesome!! Tons of things to do at the hotel, walking distance to everything, just an overall awesome place! can't wait to come back to visit.
Comment from Hotel Management
27-Sep-2014 by Erica, Hotel Management
Thank you for staying with us and sharing your stellar review! We can't wait for you and your mate to visit us again! Cheers, Carly Moore
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Great downtown hotel good base to explore Chicago

Posted 21-Sep-2014
Pros: Cool rooms
Cons: More milk available for making coffee in the room
Was visiting Chicago for work - was a great base for being downtown and also for exploring the city. Nice comfortable rooms.
Comment from Hotel Management
27-Sep-2014 by Erica, Hotel Management
Thanks for the Five Star Review! I happy to hear you enjoyed our comfortable accommodations and prime location. We would love for you to visit us again soon! Cheers, Carly Moore
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Great location, but not a rocking stay

Posted 13-Sep-2014
Pros: Comfortable bed, large room
Cons: Wi-fi. Make it free. It certainly doesnt cost you $13.50 per night to provide it...
Location: Location is great - right by Milennium park.
The hotel is in a great location and in a cool building... that said, there were 3 key problems with the Hard Rock Hotel: 1) Expedia deals clearly rate low on their scale - I was on the only floor with no memorabilia on it (literally every other floor did) 2) Air con was poor. I was pretty hot every night, and no matter how low you put the aircon, it wouldnt get cooler 3) Wi-fi. It's 2014. Charging for Wi-fi on a hotel room costing this much is not on. At time of posting, wi-fi was charged at $13.50 PER NIGHT - i don't pay that per MONTH at home... They'll allow anyone who wonders off the street to use their wifi in the foyer, but those people paying for a room (and probably other services) are required to pay additional... it's crazy. Otherwise, the room was comfortable and big, staff were on the whole friendly, and the memorabilia on all floors (apart from my own) was cool. I'd go back here, but only if they start including wi-fi. If this doesnt matter to you (and you can live with being a bit warm!) they it's a good hotel
3 out of 5
Recommended
for Couples
by A verified traveller from chicago

hotel was in good area,plenty to do during day

Posted 12-Sep-2014
Pros: its central position on the magnificent mile.
Cons: more to do at night
Location: magnificent mile is great for the parks and lake front, need to walk a lotto get to sears tower, hancock center,and navy peir.
enjoyed chicago but the loop area is very expensive and not much to do at night as bars etc closed early. we met up with friends staying over the river and spent more time there. if your a wine drinker you will need plenty of money as wine is expensive, but chicago itself is lovely and not as cramped as new york.
Comment from Hotel Management
19-Sep-2014 by Erica, Hotel Management
Thank you for reviewing our city. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and location

Posted 12-Sep-2014
We really enjoyed the Hard Rock hotel and loved that we could walk lots of places from it. Hotel was really nice and staff were great! Our room was huge!
Comment from Hotel Management
19-Sep-2014 by Erica, Hotel Management
WOW what a raving review! 5 stars! The next time you visit Chicago, we hope to see your smiling face. Thanks for being a fan!
5 out of 5
Recommended
for Everyone
by A verified traveller from London. UK

A stunning and Ideally situated hotel.

Posted 11-Sep-2014
Pros: The actual building is stunning in its own right, they have kept several floors as they were and that is a must see. The staff
Cons: Consistency of all staff
Location: In the middle of everything it is ideal. Shopping, Theater's, Walks in the park, Restaurants, Transport (Bus outside Trains around the corner)
I love this hotel the building is stunning. A truly "Iconic" building that would have a preservation order placed on it in the UK. The staff, on the whole, are excellent but some of them need to put a little extra effort in like their colleagues. They weren't bad they just weren't prepared to go that little bit extra like their colleagues e.g. I asked for a particular drink that only the other bar did to go with my meal and most staff just got it, a couple didn't saying that the restaurant didn't have a tab with the other bar??? I couldn't be bothered to argue, I'm on holiday!!, so ate up and went in the bar anyway. The Concierge (Scott) was excellent providing me with hints on places to go that you would never find even by accident. The lady who served my breakfast, I'm kicking myself that I can not remember her name at this moment arghhh!, on all but one morning a truly fantastic genuine person. The bar staff were also very good with tips about things to do and places to go that only locals would know about e.g. getting to the top of the John Hancock building for free.
Comment from Hotel Management
19-Sep-2014 by Erica, Hotel Management
5 stars! Thank you for being a raving fan! I've shared your compliments with the staff so that they can keep up the fantastic service. They truly are the lead members of our band. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham

Fabulous Hotel - Perfect Location

Posted 11-Sep-2014
Pros: The location
Location: Very close to Millenium Park
I cannot fault this hotel, everything was perfect from the walk in shower to the extremely comfortable bed. We were given complimentary wifi for the duration of our holiday which was an absolute bonus. The hotel is in a perfect location for both State Street and The Mag Mile, both are easily walkable. We were originally given a room by the lift but having had problems before at other hotels we asked immediately to change which was no problem at all.
Comment from Hotel Management
19-Sep-2014 by Erica, Hotel Management
We're so glad you enjoyed surfing the web complimentary from the hotel as well as a cozy stay in our comfy beds. Perhaps you were listening to some of your favorite jams! We hope to see you again the next time you visit the Windy City.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, ON, Canada

I'm a regular :-)

Posted 08-Sep-2014
Pros: The rooms, the staff, the location.
Cons: Those rooms with half-open shower stalls are super annoying. Those all need to go.
Location: It's on the Magnificent Mile - you're good ;-)
Pleasing, without any hitches, as usual. The location is excellent, and the rooms are spacious and attractively decorated.
Comment from Hotel Management
19-Sep-2014 by Erica, Hotel Management
Thank you for the compliments. We're glad to see that we've accomplished our goal of providing an experience that rocked! We hope to see you again the next time you visit the Windy City.