Ratings based on 2,972 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Iowa

Overall, we had a great stay, great location!!

Posted 29-Oct-2014
Comfortable rooms, great location, close to many things, we got a great rate on expedia, would recommend to anyone staying in Chicago for the weekend, we loved it!
2 out of 5
by A verified traveller

Not all it's croaked up to be

Posted 27-Oct-2014
Waited 2.5hrs to check in after my arrival time of 2.30 in the afternoon. Shower water pressure is the worst I have experienced in 25 years of traveling . Must be flexible to reCh toilet paper !!
Comment from Hotel Management
30-Oct-2014 by Erica, Hotel Management
Thank for reviewing you stay. We are so sorry to hear you had such a negative experience. Our high service standards are something that we pride ourselves in executing every day. It looks like we failed during your recent stay and for that we are very sorry. This survey has been shared with our team so that we can learn and grow from your feedback. Cheers, Carly Moore
4 out of 5
Recommended
for Everyone
by A verified traveller

Not a warm welcome - front desk guy had a tude

Posted 26-Oct-2014
Other than the unfriendly welcome, service and conditions were great! Be careful to not move items in fridge, even for your drunk chicken ceasar wrap leftovers, because everything you touch is automatically billed to your room. The staff was awesome though and removed it from our bill. Location? 10 out of 10! You should stay here simply for this reason.
3 out of 5
by A verified traveller from Milwaukee, WI

Average hotel, nothing special.

Posted 26-Oct-2014
Pros: Housekeeping did an excellent job. Nice workout room but sound did not work on one machine and no TV available on the other.
Cons: With all the great places in town to eat, I see no reason to eat here. Have coffee, water and tea available in the lobby.
It was an average hotel that is over priced for the experience. Restaurant was one of the poorer experiences we have had and service mediocre. The elevator by floor was confusing. We had a friend staying on another floor and always had to go down to lobby and switch elevators. The coffee machine did not work in our room. The noise outside our room was awful. When someone went into their room, it sounded just like they were trying to get into our room. Hallway to the room is very dark and hard time seeing room #'s. My wife did not like going down the hallway alone.
Comment from Hotel Management
30-Oct-2014 by Erica, Hotel Management
Thank you very much for taking the time to write a review of your recent stay at the Hard Rock Hotel Chicago. We would like to apologize to you for your negative experience at our hotel. We very much regret your disappointment, as this incident is not at all typical of the standards of service that we provide to our valued guests. It looks like we were not up to standard on this day, and we are very sorry for the inconvenience that we caused you. Cheers, Carly Moore
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Very nice Hotel

Posted 25-Oct-2014
It's a very nice Hotel. The suff is so friendly. I had a fantasitc time there. The shower wasn't that clean but the rest was perfect. If I'm back in Chicago I will choose this Hotel again.
Comment from Hotel Management
28-Oct-2014 by Erica, Hotel Management
We are so happy to hear you enjoyed your stay and our friendly staff. They truly are rock stars and we would be the Hard Rock Hotel Chicago without them. We are thrilled we have created another raving fan. We can't wait for your next visit. Cheers, Carly Moore
3 out of 5
by A verified traveller

Posted 25-Oct-2014
For 300 would expect more than a comfort inn. Just nothing special for a high end price
Comment from Hotel Management
28-Oct-2014 by Erica, Hotel Management
Thank you for taking the time to review your recent visit. We are sorry to hear that you were disappointed with your stay. We strive to provide an exceptional hotel experience with top-notch service and it sounds like we dropped the ball during your visit. I hope you decide to give us another chance in the future and I am positive we can show you what a rockin' hotel we can be. Cheers, Carly Moore
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Nice hotel in a great (central) location.

Posted 18-Oct-2014
Pros: It was very clean and the room had a great view. Its location was just perfect for day and night strolls.
Location: The location was just perfect for day and night strolls. Millennium Park and the Bean, the Art Institute and so much more were just a block away.
The hotel facilities, condition and cleanliness were excellent. The room was very comfortable and had a great view. I would recommended it to younger travelers, e.g. students or under the age of 35 since the theme of the hotel is very modern, but it is not something that would bother families or older couples and/or friends.
Comment from Hotel Management
21-Oct-2014 by Erica, Hotel Management
Thank you for reviewing you stay. We are happy to hear you enjoyed your stay while touring Chicago. Our prime east loop location is within walking distance to all the cities finest attractions. We hope to welcome you back in the near future. Cheers, Carly Moore
3 out of 5
Recommended
for Everyone
by A verified traveller from England

Excellent staff a true credit to the hard rock

Posted 17-Oct-2014
The staff at hard rock were fantastic 100% brilliant. The menu lets the hotel down or lack of menu. In the room lack of viewing on the TV would be more comfortable to actually have programmes on there. Stopped in a lot better hotels but never had a hotel were the staff are just amazing and it's the staff that make the hard rock hotel.
Comment from Hotel Management
21-Oct-2014 by Erica, Hotel Management
Thank you for taking the time to review your stay. We are thrilled to hear how much you enjoyed our staff. Here at the Hard Rock Hotel Chicago our rock star staff provides exceptional customer service that blows away our guests expectations. They really are the heart and soul of this hotel and we appreciate the feedback. Cheers, Carly Moore
4 out of 5
Recommended
for Everyone
by A verified traveller

Room smelled like bad bathroom odor

Posted 16-Oct-2014
Nice hotel but the Room smelled like bad bathroom odor. They switched our rooms though. Next was better. Comfort is excellent. I didn't like that I had to pay for wifi since we booked through. 3rd party. Parking was expensive.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Great location for running the marathon!

Posted 16-Oct-2014
Pros: Location and comfortable beds.
Cons: Outside noise and breakfast offered.
Overall, great location for the race and comfortable rooms - despite the pipes rattling in the shower and the window not shutting properly, so you would continually hear the construction and sirens.
Comment from Hotel Management
18-Oct-2014 by Erica, Hotel Management
Thank you for taking the time to review your stay and congratulations on finishing the Chicago Marathon. Our Michigan Avenue location is perfect for runners and spectators alike. We are within walking distance of the start and finish line. We hope to cheer you on next October! Cheers, Carly Moore