Ratings based on 3,519 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Washington State

Hotel Rating Drop

Posted 22-Apr-2015
Pros: Location, location, location!
Cons: The cleaning of the rooms should be supervised. The mattresses need to be replaced in our room for sure. The parking rate seems excessive.
Location: Chicago Art Museum, Chicago Symphony, the best location possible.
We spent three nights at Hard Rock. We wanted to be close to the Symphony. Car park cost $65 per night! WOW!! The staff seemed to be indifferent. The room needed a real cleaning. The mattress on the bed was falling apart. It dipped in the middle. The stuffing was coming out. I was glad when it was time to move on.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Indiana

A fine choice for downtown

Posted 20-Apr-2015
Pros: Cleaning staff performed very well. Rooms were cleaned quickly. The staff were pleasant and helpful, including the concierge. Great Loop location.
Cons: Street noise can be pretty bad on the lower floors (I was facing Michigan Avenue). Rooms are on the smallish side, but don't really lack for anything
Location: Can't ask for much better -- it's close to museums, public transit, theaters, shopping, restaurants. And in a beautiful, historic building to boot.
Stayed for three nights this week, and I had a pretty good experience. The first night was unusually noisy (inside and out), so I had a tough time getting any decent sleep. The next two nights were much better, for some reason. The front desk staff is very helpful, and the maids did a great job of cleaning the rooms promptly and thoroughly. Prices seem a little high for what you get, because the rooms are not really out of the ordinary. I have stayed at several different places across Chicago, and this one is probably not in my top three. Still, the location is great, the rooms are clean, and the staff is friendly, so don't count them out if you get a chance to visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

Chicago Nights

Posted 14-Apr-2015
Hard Rock Hotel is close to Subway and good dining. Giordano's and Billy Goat Tavern nearby. Save, and good location.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, good location.

Posted 14-Apr-2015
Cons: Continental breakfast available.
Location: Good location, lots to do nearby.
Was disappointed there wasn't a Hard Rock Cafe inside the hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wheeling, WV

Nice hotel close to everything in Chicago

Posted 14-Apr-2015
Pros: Staff's polite and accommodating service
Cons: NA
Location: Right in the heart of everything I was visiting. Rode the Chicago Trolley & Double Decker buses, stop was very close to hotel. We used it like a taxi.
Stayed at Hard Rock Hotel, and staff could not have been more accommodating. We arrived early and needed you luggage held when leaving, they took very good care of us. I will be staying here again next time I visit Chicago. Room was very clean and comfortable. Loved the Rock n Roll themed items throughout the hotel.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom michigan

Posted 13-Apr-2015
First room was way two small, parking was crazy expensive. Got moved up to a larger room due to helpful accommodating staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom St Louis, MO

NICE hotel in the Loop-Theater district

Posted 12-Apr-2015
Pros: Tons of amenities (valet parking and its own garage with in and out privileges), located near many attractions, clean rooms, great staff
Location: Easy access (walking or public transportation) to many theaters, museums, and parks
We came from St Louis for the weekend to see a show on the Near South Side. Although this hotel was more expensive than others closer to the venue, the extra price was well worth it. The area was clean, safe, and well-lit. We parked in a nearby parking garage and walked to the hotel late at night (midnight) with no worries. A CVS Pharmacy and Pop Mart within a few block radius made picking up any incidentals cheap and easy. The hotel had tons of amenities, such as valet parking and its own parking garage (with in and out privileges, but was also within walking distance from public transportation and other garages. The staff was friendly and helpful, the rooms clean and included extras (mini fridge, iron and ironing board, plus others upon request). Many attractions within easy walking distance, and others accessible through public transportation (also within walking distance). The area around the hotel is clean and safe--we had no concerns regarding walking from a nearby garage to the hotel late at night.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom St. Louis

Very friendly staff, great location, clean & comfy

Posted 12-Apr-2015
Our stay at the Hard Rock was great. The room was modern, clean, and comfortable, however; it was in need of some repairs (loose bathroom tiles, drafty windows, etc). The hotel is in a very convenient location and is close to many great restaurants and stores. The staff was extremely friendly and helpful!
4 out of 5
Recommended
for Everyone
by A verified traveller

Schönes Hotel in der city

Posted 10-Apr-2015
Sehr schönes Hotel in der Stadtmitte..in wenigen Minuten ist man überall!!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Wisconsin

Excellent location to Cloud Park and Navy Pier.

Posted 10-Apr-2015
Pros: Location
Cons: Room amenities such as fridge and microwave use.
Location: Cloud Park (The Bean), Navy Pier, downtown stores and restaurants, River Walk, etc.
While this Hard Rock Hotel was great location, great price, you need to keep in mind about other things not included. Parking is a main thing if you drove. The hotel rents out fridge and wireless access is not free unless you purchased it as part of your room reservation. Overall, it's a nice place to stay.