Ratings based on 2,961 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Nice hotel in a great (central) location.

Posted 18-Oct-2014
Pros: It was very clean and the room had a great view. Its location was just perfect for day and night strolls.
Location: The location was just perfect for day and night strolls. Millennium Park and the Bean, the Art Institute and so much more were just a block away.
The hotel facilities, condition and cleanliness were excellent. The room was very comfortable and had a great view. I would recommended it to younger travelers, e.g. students or under the age of 35 since the theme of the hotel is very modern, but it is not something that would bother families or older couples and/or friends.
Comment from Hotel Management
21-Oct-2014 by Erica, Hotel Management
Thank you for reviewing you stay. We are happy to hear you enjoyed your stay while touring Chicago. Our prime east loop location is within walking distance to all the cities finest attractions. We hope to welcome you back in the near future. Cheers, Carly Moore
3 out of 5
Recommended
for Everyone
by A verified traveller from England

Excellent staff a true credit to the hard rock

Posted 17-Oct-2014
The staff at hard rock were fantastic 100% brilliant. The menu lets the hotel down or lack of menu. In the room lack of viewing on the TV would be more comfortable to actually have programmes on there. Stopped in a lot better hotels but never had a hotel were the staff are just amazing and it's the staff that make the hard rock hotel.
Comment from Hotel Management
21-Oct-2014 by Erica, Hotel Management
Thank you for taking the time to review your stay. We are thrilled to hear how much you enjoyed our staff. Here at the Hard Rock Hotel Chicago our rock star staff provides exceptional customer service that blows away our guests expectations. They really are the heart and soul of this hotel and we appreciate the feedback. Cheers, Carly Moore
4 out of 5
Recommended
for Everyone
by A verified traveller

Room smelled like bad bathroom odor

Posted 16-Oct-2014
Nice hotel but the Room smelled like bad bathroom odor. They switched our rooms though. Next was better. Comfort is excellent. I didn't like that I had to pay for wifi since we booked through. 3rd party. Parking was expensive.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Great location for running the marathon!

Posted 16-Oct-2014
Pros: Location and comfortable beds.
Cons: Outside noise and breakfast offered.
Overall, great location for the race and comfortable rooms - despite the pipes rattling in the shower and the window not shutting properly, so you would continually hear the construction and sirens.
Comment from Hotel Management
18-Oct-2014 by Erica, Hotel Management
Thank you for taking the time to review your stay and congratulations on finishing the Chicago Marathon. Our Michigan Avenue location is perfect for runners and spectators alike. We are within walking distance of the start and finish line. We hope to cheer you on next October! Cheers, Carly Moore
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Bear Down

Posted 09-Oct-2014
Pros: Massive room, great location, fantastic exterior and interior.
Cons: Breakfast staff could smile, especially given the price.
Location: Great location to walk down to Soldier Field and up the Magnificant Mile.
Well the Bears lost, who'd have thought?! But the sunshine, shops, lake front walk, Ditka's steak, and the hotel room made for a great weekend.
Comment from Hotel Management
14-Oct-2014 by Erica, Hotel Management
WOW FIVE STARS!!! Thank you for taking the time to review your stay. I wish the Bears pulled off a W while you were in town but I am so happy to see their loss did not put a damper on your stay. Please visit us again! Cheers, Carly Moore
3 out of 5
Recommended
for Everyone
by A verified traveller from Lebanon

Location very good close to everything..

Posted 07-Oct-2014
Pros: Location
Cons: Lighting, brighter colors, cleaner covers and perhaps a roomier pub
Location: walking distance to most chicago attractions
Decor is very dark and gloomy bordering on depressing!! the comforter had dirty stains on it but toilet was roomy and very clean.
Comment from Hotel Management
10-Oct-2014 by Erica, Hotel Management
We appreciate you taking the time to offer your constructive criticism of your recent stay at the Hard Rock Hotel Chicago. We all want to be the best we possibly can, and without our guests being honest and sharing what that is, we would never be able to achieve that. I am very sorry to hear that your experience at the hotel was not our typical exceptional quality and that you experienced a comforter that had seen better days. We understand your reluctance to return, but would always be happy to host you again and hopefully show you a true rockin' experience. Cheers, Carly Moore
5 out of 5
Recommended
for Everyone
by A verified traveller

They truly make you feel like a rock star!

Posted 07-Oct-2014
It was our anniversary weekend and when we told them that, they upgraded us to a suite. Then they brought up a bottle of champaigne and chocolate covered strawberries. They also booked tables at a variety of different restaurants that were worthy of a romantic anniversary dinner. We decided on WILDFIRE. I would highly reccomend this hotel to any couple or anyone that is celebrating a special occasion. Amazing attention to detail by the staff
Comment from Hotel Management
10-Oct-2014 by Erica, Hotel Management
Thank you for choosing to spend your anniversary with us. The Hard Rock Hotel Chicago loves to roll out the red carpet and celebrate with our guests. We strive to provide an authentic hotel experience that rocks for each and every one of our guests and I am happy to hear that our efforts were appreciated and added to your romantic weekend in the Windy City! We are looking forward to celebrating with you again next year. Cheers, Carly Moore
2 out of 5
by A verified traveller from Chicago

Disappointed

Posted 06-Oct-2014
Pros: Location was good.
Cons: Cleanliness
When we walked into the room it did not smell clean. The bathroom tile was loose and the showers smelled like mildew. Walls seemed to be very thin, as we could clearly hear other hotel guests' conversations.
Comment from Hotel Management
11-Oct-2014 by Erica, Hotel Management
Thank you for taking the time to share your feedback. I am sorry you were dissatisfied with your stay and would like to apologize for Housekeeping issues you ran into during your stay. We strive to provide every hotel guest and fresh and clean room and it sounds like we did not deliver during your recent visit. I have shared your comments with our Housekeeping managers so that we can learn and improve for future stay. We hope to welcome you back to the Hard Rock Hotel Chicago and are positive we can change your opinion of us. Cheers, Carly Moore
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel!; Great Location!

Posted 06-Oct-2014
Great hotel hosed in an architectural treasure! Staff very friendly and helpful! Location was perfect for theatres, shopping, eating, parks and subway. Would highly recommend!
Comment from Hotel Management
10-Oct-2014 by Erica, Hotel Management
Thank you for taking the time to review your recent stay. The Hard Rock Hotel Chicago is housed in the Carbide and Carbon Building; a true Chicago landmark located in the heart of the city. Our prime location is just a short walk to Chicago's best shopping, dining, theatre, architecture, and tourist attractions. We are looking forward to rocking out with you again. Cheers, Carly Moore
4 out of 5
Recommended
for Everyone
by A verified traveller from North east England

Nice hotel in good location

Posted 01-Oct-2014
Pros: Staff were pleasant. Well situated for public transport, tours and seemed quite a safe area for walking
Cons: Very limied menu in restaurant
Location: Near to stop for open top bus tours and boat tours. Short walk to Millennium park and Tourist information.
Good location, near to Millennium Park and public transport. Room was a good size and was cleaned each day. However the bathroom wash hand basin was quite badly cracked.
Comment from Hotel Management
03-Oct-2014 by Erica, Hotel Management
Thank you for taking the time to review your recent stay. We are happy to see that you enjoyed our central location and your spacious room. I have passed along your notes regarding your sink to our engineering team to investigate the problem further, thank you for sharing this information with us. Cheers, Carly Moore