Hypo-allergenic bedding, in-room safe, blackout curtains

Reviews of Hampton Inn & Suites Chicago Southland-Matteson

2.5 out of 5
Hampton Inn & Suites Chicago Southland-Matteson
20920 Matteson Avenue, Matteson, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 399 out of 733 reviews" "
Rating 8 - Good. 205 out of 733 reviews" "
Rating 6 - Okay. 57 out of 733 reviews" "
Rating 4 - Poor. 33 out of 733 reviews" "
Rating 2 - Terrible. 39 out of 733 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Aqua

Travelled with family
Disliked: Staff & service
Didn't like all the rules we had to sign, seemed a little weird she told me to make sure I read everything I'm signing.. seems like a setup. Also they wouldn't give me a new room or refund me my money because I got a room I didn't reserve and wanted a suite
Stayed 1 night in Mar 2024

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk tried to charge, ran my card to charge, even though i had prepaid. When I pulled up my paypal receipt, they fixed the issue swiftly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and it was close to restaurants and the venue I was presenting at.
Stayed 1 night in Mar 2024

8/10 Good

Brandon

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
So… very nice desk lady, she’s working hard and trust me when i tell you she deserves a raise. Anytime i had an issue which was only twice she took care of it asap. But the candle on the cake was when someone was smoking in their bathroom and set off the smoke alarm. You could tell she was overwhelmed but got it figured out. Very nice room, the coffee machine was full of crusties though which was unfortunate. Easy check in and out. Breakfast i didn’t have yet so we’ll see how it goes in the AM.
Stayed 1 night in Mar 2024

8/10 Good

Erika, Altoona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Learn Only To Teach Others

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Phillip

Stayed 1 night in Jan 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marco

Stayed 1 night in Jan 2024

10/10 Excellent

Calandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

LILLIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my family and I second time staying here. This will be our forever go to hotel when we come to Illinois. The staff are so nice & friendly. Free breakfast is good, they even have to go bags if you cannot stay and it hot breakfast. The hotel is very clean. We love everything about it especially the location. It is within walking distance to stores and restaurants.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Stayed 2 nights in Dec 2023

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful it was clean and very friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Traci the manager was great upon our arrival.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Yashika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is the best ive seen in a long while
Stayed 1 night in Dec 2023

10/10 Excellent

Derrick R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and property is in great condition.
Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay! The rooms and common areas were extremely clean and smelled good. Front desk staff and housekeeping was very friendly and always in a great mood! We loved the complimentary hot cocoa bar! Can’t wait to come back again!
Stayed 1 night in Nov 2023

6/10 Okay

Ericka

Travelled with family
Stayed 2 nights in Nov 2023

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Yashika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Jehan

Stayed 1 night in Oct 2023

4/10 Poor

Temika

Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have been to. THe staff was amazing! The breakfast was a lot more then I thought it would be. VERY CLEAN!
Stayed 1 night in Oct 2023

8/10 Good

CG

Stayed 1 night in Sep 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Nice hotel, recently updated, clean rooms with comfortable beds and plenty of outlets. Friendly staff. Hot breakfast starting at 6am. Enjoyed our stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice room
Stayed 1 night in Sep 2023

10/10 Excellent

MAUREEN, Milwaukee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated, clean hotel with a lovely lobby area to relax in. Nice pool for younger kids with lots of seating for adults. Quiet area off the main road and our room faced some woods. We’d stay again!
Stayed 1 night in Sep 2023

6/10 Okay

tomasa, Loudon

Travelled with family
Disliked: Amenities
Elevator smelly
Stayed 3 nights in Sep 2023

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness
I think a 35.00 early check in In ridiculous when the rooms are ready and it is not full
Stayed 1 night in Sep 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Very clean. Quiet area. Breakfast was awesome. Room was amazing we had suite. I would recommend this hotel 1 out of 10 I would give a solid 15!!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place 👍
Stayed here 2 times to attend a concert In Tinley Park and I have to say they are always on point with customer service. Always friendly and ready to help In any way. They even have treat bags for my dogs 🐶 Clean and cozy rooms and delicious breakfast options
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 1 night in Aug 2023

8/10 Good

Christie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Big, clean room. Nothing special. Especially for the price. But it was nice.
Stayed 1 night in Aug 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was very nice
Stayed 1 night in Aug 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
Nice staff, room and hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Lexuis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady that was there 08/06 midnight was super nice & super helpful and i truly appreciate her Staff there in general was very helpful
Stayed 1 night in Aug 2023

4/10 Poor

Rachel

Travelled with family
Disliked: Staff & service, room comfort
Very unpleasant
When I arrived, the room temperature was set to 66, but the actual temperature was 79. I called the front desk and was told that some rooms have the thermostat set on motion sensors, so the room should cool down quickly. We waited and after an hour, the temperature was 80. I called again and they said someone would be up to check it out. We had an event that evening so we left and came back to a room that was still 80 degrees. I called the front desk again and they said someone would be up. An hour later I called again- the front desk said they were busy checking people in. By now it was after midnight and we were exhausted but could not sleep. At 1:40am we were able to finally move to a downgraded room with working air. There was no compensation for taking a cheaper room or waiting until nearly 2am to get into a room with working air on a day that there was a heat advisory in effect. We will not stay there again.
Stayed 1 night in Jul 2023

8/10 Good

Larry

Stayed 1 night in Jul 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2023

10/10 Excellent

Diep, Madison

Stayed 1 night in Jul 2023

10/10 Excellent

Jenine, Las Vegas, NV

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Serafjna at the front desk was kind and personable. The hotel was clean, quiet, and exactly what we needed for our visit.
Stayed 4 nights in Jul 2023

10/10 Excellent

Timothy

Travelled with partner
I had a problem with an early check in and Jennifer at the front desk helped us out. She communicated well and was funny will stay there again.
Stayed 1 night in Jul 2023

8/10 Good

Donnette

Stayed 1 night in Jul 2023

10/10 Excellent

Tricia

Stayed 1 night in Jul 2023

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton for life
Check in was wonderful, the breakfast was great staff was very friendly, but it was the room and the space for me. I had 2 different room with my family and both rooms totally different where great. The beds where so comfortable I didn’t want to leave. When I return this is my hotel
Stayed 2 nights in Jul 2023