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Reviews of Hampton Inn & Suites Chicago-North Shore/Skokie

3 out of 5
Hampton Inn & Suites Chicago-North Shore/Skokie
5201 Old Orchard Road, Skokie, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1002 reviews" "
Rating 8 - Good. 223 out of 1002 reviews" "
Rating 6 - Okay. 51 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, amenities
Clean and quiet and the breakfast option was amazing
Stayed 1 night in Apr 2024
Response from JC on 16 Apr 2024
Thank you for the amazing review and feedback. We hope to have you back again!

6/10 Okay

Debora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a pet (friendly)? Hotel But my husband was attacked by a hotel residence dog The hotel was superb other than that incident the staff was super nice from the front desk to the kitchen staff amazing. But far as the dog incident goes Just because someone says there dog is friendly and trained that maybe when there in their familiar environment with their family but with strangers and many people coming and going can make a pet have anxiety all dogs should be on a leash at the hotel this dog parent could not handle him/her the dog did not listen to any command or the calling of his name the dog was completely unhinged!!
Stayed 2 nights in Apr 2024
Response from JC on 16 Apr 2024
Thank you for the good review and your honest feedback. We are so sorry to hear that you encountered that type of behavior with one of the pets that stayed with us. We do have very strict policies for pets, and one of them is that they do have to be on a leash at all times. We will make sure this does not happen again in the future. We do want to give you our sincere apologies, and we will make sure these policies are being followed. We hope everything is well with your husband. Please let us know if there is anything we can do for you. Once again, our apologies to you and your husband. We hope we can see you back with us to show you how great our hotel is.

2/10 Terrible

Kenyatta

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It really doesn’t matter my daughter still enjoyed her birthday but watch your creepy security guard.
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Thank you for your feedback

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Thank you so much for the great review!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for one night. There is some kind of spray they use in the hallways and made we wonder what they were covering up?
Stayed 1 night in Mar 2024
Response from JC on 5 Apr 2024
Thank you for the great review. We use air fresheners for the entire building just to make it smell fresh/nice. We hope to have you back with us.

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Mar 2024
Response from JC on 7 Apr 2024
Thank you for the amazing review and feedback. We hope to see you again!!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the indoor pool which made us decide to stay here rather than many other places near where we needed to be. Breakfast buffet was good. Glad to see different egg options each of the three days we were there.
Stayed 3 nights in Mar 2024
Response from JC on 2 Apr 2024
Thank you for the great review and feedback. We would love to have you back soon.

10/10 Excellent

Tajwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Review
Stayed 1 night in Apr 2024
Response from JC on 4 Apr 2024
Thank you for the amazing review. We hope to see you again.

10/10 Excellent

Kellye, Sauk Village

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly front desk staff, delicious breakfast, and clean suite. Thanks for the free bottled water! I just wish that there was a hot tub in the pool area.
Stayed 1 night in Mar 2024
Response from REBS on 2 Apr 2024
Thank you so much for the great review!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you so much for the excellent review!

10/10 Excellent

ken and melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a pleasant staff and nice stay. Enjoyed the breakfast and fruited water. Beds were comfortable, but suggest different pillows.
Stayed 1 night in Mar 2024
Response from REBS on 2 Apr 2024
Thank you very much for your feedback!

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to the Titanic and Downton Abbey exhibits and the hotel was so close! Staff was great but Tracy at the front desk was especially fantastic.
Stayed 2 nights in Mar 2024
Response from Anesa on 29 Mar 2024
Thank you so much for the feedback! We are so glad your enjoyed your stay. We look forward to having you stay with us again soon!

6/10 Okay

Jamie

Stayed 1 night in Mar 2024
Response from JC on 16 Apr 2024
Thank you for the great review. We hope to see you again!

8/10 Good

Otto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked cleanliness...bed was great ..did not like flowery smell in hotel halls...if room smelled like that would of left...toilet should have been higher in handicap accessibility room...
Stayed 3 nights in Mar 2024
Response from JOC on 26 Mar 2024
Thank you for your feedback.

10/10 Excellent

Choul Hwi

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from REBS on 26 Mar 2024
Thank you so much for the excellent review!

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It's a bit dated. Not super clean. Breakfast was awful. Staff is super friendly and professional
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for your feedback

4/10 Poor

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and kind, but our room was not ready 40mins after check in time.. we ended up leaving and coming back way later.
Stayed 1 night in Mar 2024
Response from REBS on 18 Mar 2024
Thank you for your feedback!

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Seemed newly remodeled. We had an issue with the cleaning staff trying to come in before check out. However, the hotel manager took it very seriously an immediately reacted to the situation. We will be staying agsin.
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Thank you for your feedback, we are happy you enjoyed your stay!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JC on 14 Mar 2024
Thank you for the amazing review. We hope to see you again soon!!

10/10 Excellent

Vanedson

Stayed 2 nights in Mar 2024
Response from JC on 4 Apr 2024
Thank you for the amazing review. We hope to have you back again.

6/10 Okay

Marcus

Travelled with family
Did not sleep well….pillows felt like rocks Everytime someone in the room next to use turned on the water or flush the toilet it was so noisy! Rooms are outdated!
Stayed 2 nights in Mar 2024
Response from GM on 8 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quick
Stayed 1 night in Feb 2024
Response from Anesa on 1 Mar 2024
Thank you so much for the feedback! We look forward to having you stay with is again soon!

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. I love the location. Rooms are very clean. The breakfast is good.
Stayed 1 night in Feb 2024
Response from Anesa on 3 Mar 2024
Thank you for the feedback! We look forward to having you stay with us again!

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and ease of getting where I needed to from this location.
Stayed 2 nights in Feb 2024
Response from REBS on 27 Feb 2024
We are so happy to hear that you enjoyed your stay with us!

10/10 Excellent

Charlise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly professional staff, breakfast so so
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Thank you for your feedback!

10/10 Excellent

mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Thank you! We are happy to hear you enjoyed your stay

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms, clean, friendly , attentive staff.
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Thank you for the great review!

8/10 Good

Srividhya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Thank you for your review!

10/10 Excellent

Lyindaa, Groveport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Feb 2024
Response from REBS on 26 Feb 2024
Thank you so much !

10/10 Excellent

Eward, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Hampton Inn on Valentines Day after have dinner with a old friend at EJ’s right nearby everything was very nice
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Thank you for the great review! Please come stay with us again!

10/10 Excellent

Kai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast with high quality. Quick check in and out. Huge parking in front of the building. Safe place.
Stayed 1 night in Feb 2024
Response from REBS on 22 Feb 2024
Thank you so much for the excellent review.

10/10 Excellent

rawnaq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff were friendly.
Stayed 2 nights in Feb 2024
Response from JOC on 22 Feb 2024
Thank you so much for the kind review!

10/10 Excellent

Yorkge, Chicago

Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
We appreciate your feedback and being our guest !

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent Continental breakfast included . Good coffee.
Stayed 3 nights in Feb 2024
Response from Anesa on 20 Feb 2024
Thank you for the feedback! We look forward to having you stay with us again soon!

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Good experience, would stay again.
Stayed 1 night in Feb 2024
Response from Anesa on 20 Feb 2024
Thank you for the feedback! We look forward to having you stay with us again soon!

8/10 Good

KENJI, Columbia

Stayed 1 night in Feb 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback! We hope you will stay with us again soon!

8/10 Good

Mirza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s located in a quiet place. Check in was also fast and easy
Stayed 1 night in Feb 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback! We hope you will stay with us again soon!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was comfortable, easy in easy out! Hotel was clean
Stayed 2 nights in Feb 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback! We hope you will stay with us again soon!

10/10 Excellent

Talal, Brookfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. Have been here multiple times. Would recommend this place to everyone in a heart beat !!
Stayed 1 night in Feb 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback! We hope you will stay with us again soon!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk worker was very helpful and polite.
Stayed 2 nights in Jan 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback! We hope you will stay with us again soon!

8/10 Good

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and clean.
Stayed 7 nights in Jan 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback! We hope you will stay with us again soon!

8/10 Good

DORIS

Stayed 5 nights in Jan 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback! We hope you will stay with us again soon!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback! We hope you will stay with us again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback! We hope you will stay with us again soon!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Great
Stayed 1 night in Jan 2024
Response from Anesa on 21 Jan 2024
Thank you for the feedback! Looking forward to having you stay with us again!

6/10 Okay

Kirk

Travelled with family
Disliked: Staff & service
Sounds like a fake review but it’s not!!
When we walked into the hotel we were slipping and my daughter fell due to the ice in the entry way and the blankets and towels the staff put down. Once we began to check in we were told we did not have a reservation despite the fact we had a receipt, confirmation number and had paid in full for the room. As our reservation is being looked for there are police officers speaking with a prostitute and drug dealer. The man at the front desk gives me the “phone number “ to call Hotels.com and it was an x-rated call service. Our minor children were sitting on the couch opposite the desk with the police and apprehended people between us and them. We could not get to our children as the escalation grew. The police finally moved the people and we grabbed our children. They never found our reservation and finally made a new one after seeing our children witnessing everything. Only one elevator worked out of 4, parties were going after midnight and the halls reeked of weed. We have stayed here for the past 3 years when in town for ice skating competition. Never again!
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
Thank you for your reply. I would like to clarify a few items noted. First, I apologize that the third party reservation had not made it into our Hilton reservation system upon your arrival, unfortunately these can take hours to arrive at our system. We also would like to apologize for the below zero temperatures and the damp floor this caused. We do handle issues with guests, albeit infrequent, by having the authorities come to take care things when we need to for everyone's safety and security.

4/10 Poor

Yara

Stayed 2 nights in Jan 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback We would like to hear more on how we could've made your stay better. We hope you will stay with us again soon!

8/10 Good

Joseph

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from REBS on 17 Jan 2024
Thank you for the great review!

10/10 Excellent

DAN

Stayed 3 nights in Jan 2024
Response from Anesa on 18 Feb 2024
Thank you for the feedback! We hope you will stay with us again soon!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
Thank you for your excellent review!