Ratings based on 1,334 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Denver, Colorado

The hotel room was fine but needs to be refreshed.

Posted 16-Sep-2014
Pros: Convenience
Cons: Upgrade the hotel.
Location: Convenience to O'Hare Airport.
The hotel was selected due to airport and rental car convenience. It was noisy due to weekend wedding's.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

One night stay

Posted 14-Sep-2014
Pros: convenience with the shuttle
Cons: it's under some construction but it's ok
Location: I just stay one night there
The location is close to the airport, they have shuttle every 20'
1 out of 5
by A verified traveller

Unable to rate

Posted 11-Sep-2014
When arrived at hotel, was informed that hotel had been overbooked and no rooms available The Manager assisted me in finding another hotel that was a 40 dollar taxi fare away and was a much lesser quality hotel.
3 out of 5
by A verified traveller

It is a place you can stay to catch a early fly!

Posted 11-Sep-2014
Facilities is pretty old, and staff is friendly and helpful. It is pretty convenient that shuttle bus to airport every 20 mins.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Sep-2014
Ok hotel. Easy check in. Good location near all state arena.
2 out of 5
by A verified traveller

Its a mess - literally.

Posted 09-Sep-2014
Pros: that it didn't burn down
Cons: cleanliness and noise reduction
The place is dirty. There is construction debris everywhere. Simple things like vacuuming the halls are simply not done. And let snot forget the noise … if you are family travelling, avoid this place as the bar is open late and patrons wander the halls making noise all night I was surprised at this low low level of facility being included as part of the Sheraton brand.
2 out of 5
by A verified traveller from Humble, TX

Brand has high expectations the hotel is poor

Posted 06-Sep-2014
Pros: Nothing
Cons: Everything.
The room as not comfortable. The bath tub would not drain. water was 6 inches high while taking a shower. Halls smelled like someone vomited there. Very disappointing hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient to O'Hare. Great food and inexpensive!

Posted 06-Sep-2014
Pros: Everything!
We enjoyed the comfortable beds and the restaurant was reasonably priced. The portions were very large and we couldn't finish it all. Service was exceptionally good. A waitress named Emily was the Best!
3 out of 5
by A verified traveller

Posted 04-Sep-2014
The Hotel is average, and if you just want to spend a night here, its fine. The room was ok, but the carpets were sticky and not clean.
2 out of 5
by A verified traveller from Iowa

Dirty moldy bathrooms

Posted 03-Sep-2014
Pros: The location
Cons: Fixing the mold / plumbing problem and actually clean the rooms could help
Location: the lake and boat rides through Chicago
The bathrooms were dirty and moldy and have to change the room from the first floor to the fourth, that room was somewhat in better shape but still have some mold stains in the ceiling just above the toilettes, they seem to have plumbing leaks everywhere, the whole fourth floor smelled like moldy / wet carpet. The front desk staff were fine, but the shuttle driver wow....How can he still be employed with such a bad attitude and manners towards the customers? he was speeding from the hotel to O'Hare and back that guy should find a job where he doesn't have to deal with people he was very rude and disrespectful.