Ratings based on 1,770 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom New Franken

Not so good

Posted 27-May-2015
Pros: Location to O'Hare.
Cons: Keep banquet attendees in banquet area, including kids left unattended. Parents? Hire a hall monitor to keep unattended kids out of hallways.
Location: Just picking up guests at Ohare.
Banquet hall area adjacent to lobby area. 8 kids at a wedding were playing hockey in the lobby making it difficult and noisy to get through the hall to our room. Room found with used q-tip on floor? TV found unplugged. A little more attention to cleaning detail would be nice. Also a hall monitor/police to keep banquet attendees at banquet and not left to run elsewhere. Where were the parents of these kids?
2 out of 5
by A verified traveller

Not again

Posted 27-May-2015
Pros: Beds were comfy
The tv didn't work, took maintenance over an hour to get to the room to fix. The pool closed at 7:00pm on Saturday for repairs on a holiday weekend. To top it off they charged us 6.00 to park there when we were staying at their hotel. Never again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago

Hot tub????

Posted 26-May-2015
This hot tub is ridic. The pool is warmer than this little bath tub claiming to be a jacuzzi.
2 out of 5
by A verified travellerfrom chicago , IL

trying to upscale something it never was

Posted 24-May-2015
Pros: close to an event I was going to
Cons: well parking lighting , parking lot entrance lighting, make the hall ways seem interesting not dull
Location: Ton to do near by since I had no tv nor pool
Hello I thought this would be a really nice hotel to stay at. I see they have spent some money on the lobby to try to make it up scale but its still a structure made probably late 70's early 80's. This Hotel does not have the breakfast it says it has . The pool was closed when I was there for repairs and my TV did not work, Parking is poorly lite and limited.
3 out of 5
by A verified traveller

Posted 21-May-2015
Hotel couldn't enter the credit card infor correctly. There wasno a TV remote in the room. Boxes we're stacked throughout the hallways. Carpet next to the ice machine was soaking wet from a leak.
3 out of 5
by A verified traveller

Posted 21-May-2015
Mediocre- work being done - doors stacked in hallways - boxed furniture in lobby
3 out of 5
Recommended
for Business Travellers
by A verified traveller

空港に近い

Posted 19-May-2015
オヘア空港間のシャトルサービスがあるので便利です。 シャトルバスのドライバーの中に、荷物をトランクに入れてくれない人がいます。受け取りも自分でトランクから出さないといけませんでした。
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Close to airport

Posted 15-May-2015
Pros: 24 hour fitness room.
Cons: Not closing 24 hour fitness room at 10pm on Fridays and Saturdays.
Facilities were ok for the price, a little far away from any kind of activities and only shuttle to airport. Would have liked to see shuttles going downtown as well. Rooms were older, had a distinctive smell to it but otherwise acceptable clean. Staff were all very helpful and nice including shuttle service!
3 out of 5
by A verified travellerfrom Maine

Room door drove you crazy

Posted 15-May-2015
Pros: The room was very clean. The shuttle was on time to send us off to the airport. The bed was comfortable.
Location: Didn't do anything around.
No microwave or fridge in the room, No free breakfast and the hotel restaurant had limited choice of food. The $12 buffet was not ok, no fruit, no hard boiled eggs, only one bottle of water in two queen bed daily for two days. Sink and toilet are not separate, not convenient. The worst is the room door. You had to keep trying the card to get the door open. The green light signal did not guarantee the handle to work. It was a pain in the butt. The cleaning people never greeted you, the hot tub and swimming pool were always full. Very noisy nights.
2 out of 5
by A verified travellerfrom Seattle, WA

Below Mediocre

Posted 14-May-2015
With Hampton Inn and ALoft around, the Sheraton 4 points at this location was a mess. Non working elevator, rooms were poor, felt like a motel - food was aweful. Nothing coming back. Do not book this hotel, unless you're forced too.