Ratings based on 1,556 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Construction site with no heat

Posted 15-Dec-2014
Pros: Near the airport
I waited 25 minutes for the airport shuttle. There was construction throughout the hotel, but thankfully not in the hall where I had my room. The room was very dated. The final insult was that the room thermastat would not go about 68 and it was very cold all night.
3 out of 5
by A verified traveller

Very good location

Posted 08-Dec-2014
Pros: Location
Cons: Make sure rooms are spotless
Very good location, close to airport and transportation down town but there are a lot of other hotels in the same area. Have stayed at Four Points Hotels before and this one was the worse. We were in a recently remodeled room, can not imagine what the other rooms look like ,
1 out of 5
by A verified travellerfrom California

One of my favorite chains disappoints!!

Posted 06-Dec-2014
Pros: The drivers on the shuttle were awesome
Cons: Most everything.
Location: Only there one night
the building was under construction and loud and in disarray. The staff was not very friendly. maybe they had headaches form all of the dust and noise. My room did not have a clock and the phones did not work for wakeup calls or any of the predial options. I was on the first floor and the hallway was very noisy. Not sure if it was from the construction or the workers.
2 out of 5
by A verified traveller

Staff Attitude: Not very freindly and Helpful.

Posted 01-Dec-2014
Pros: Nothing
Cons: More supportive to customer.
Location: Not impressive to describe
-They charge for the movie which my child accidently click ondemand. I immediately close that window and not watch the movie and they told me it's automatically charge. It should not be charge like this they must confirm with customer whether he is really interested in watching thav movie or not. -Very slow Internet. -One of cleaning staff driving her CLEANING CART so fast that it almost hit my child and worst thing is staff lady does not understand english.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston

Good value for the money

Posted 27-Nov-2014
Hotel is under remodeling process and despite of that our stay was confortable.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Close to the airport

Posted 27-Nov-2014
Cons: See above.
The best part was the shuttle. The drivers were friendly and helpful. it would have been nice if there was a light breafsst as part of the deal. Also I do not know why I was charged $10 considering it was already prepaid.
2 out of 5
by A verified traveller

SPG disapointment

Posted 22-Nov-2014
Cons: Service at check-in. I hardly received any instructions and not even a warm welcome. Renovations needed.
Location: Not ideal, there's not much around.
I chose this hotel because it's part of SPG but booked it trough expedia. I was really disappointed to find out that I couldn't get my reward points because it was booked on expedia and not on their site? first time that ever happens to me with a reward program. The place is definitely run down and it was extremely cold everywhere in this hotel. The walk to the restaurant or front lobby was short but enough to freeze. It's either badly insulated or they have heating problems. For the price paid, I would definitely not recommend. It was a more of a motel to me, definitely not a hotel.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Malaysia

Better than O'hare suites & Inn

Posted 22-Nov-2014
Pros: Clean and well kept.
Cons: Dated hotel
Location: Near O'Hare airport.
We had a bad experience at O'hare Inn & Suites, so we booked this hotel for the following weekend. Well overall Four Points hotel is OK but it needed a refreshing update. Basically its dated but clean and functional. Very important.
2 out of 5
by A verified traveller

Hotel in renovations

Posted 20-Nov-2014
Freezing cold, renovations, bad restaurant, staff is not very friendly, rooms are old looking.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Nov-2014
Pros: Close to the airport.
We were put in a handicap room which we did not ask for.