Ratings based on 2,309 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great downtown location

Posted 27-Jan-2015
Cons: $10 for a bottle of water in the room is excessive. Humidity in room (dead of winter) was very low, but this is typical of northern winter.
Everything was excellent -- hotel, room, service, staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Staff

Posted 27-Jan-2015
Pros: Rooms were very nice, comfortable and clean!
Location: Great restaurants and shopping. I was able to park and walk every where we needed to go.
Alex the concierge was amazing. He was very helpful and made our trip to Chicago one we won't forget!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jan-2015
It was a very nice hotel. Very clean and accommodating. I enjoyed my stay.
1 out of 5
by A verified traveller

Loud Elevators, No Sleep, Phone Broken

Posted 24-Jan-2015
Pros: The negatives outweighed any positives.
Cons: Sound isolate the rooms, fix the phone, and do what you say you will do.
Phone broken! Elevators extremely loud, no sleep! Forgot my razor, front desk said they would bring one up. They never showed up
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Saudi arabia

Great

Posted 23-Jan-2015
Was a Great experince I really love every single thing
2 out of 5
by A verified traveller

Doesn't live up to the hype.

Posted 19-Jan-2015
My husband and I spent a few days in the city when he came home on military leave. We were recommended this hotel. The location is great, we wanted to be near the park, but that's about all we liked. Compared to other hotels we stayed at in the city, this was probably the most expensive and also the one we disliked the most. The room we chose through expedia had a king sized bed and a city view. Once we got there we were given a double room, we quickly got that changed back to a king, but we didn't have the city view we were supposed to have. We also wanted a room with a bath but were extremely disappointed when the bath plug to the drain did not work at all. It's just not worth the price. There are quite a few places that we've stayed at downtown that were half the price, way nicer, and included things like complimentary internet and breakfast.
Comment from Hotel Management
23-Jan-2015 by Fairmont Chicago, Hotel Management
Thank you for posting a review on Expedia. I am disappointed that your stay did not live up to your expectations. We do our best to honor every guestroom request. I hope your travels bring you back to the Windy City soon. Kind Regards, Ken Hall Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2015
Nice hotel with an excellent location downtown...close to restaurants
Comment from Hotel Management
23-Jan-2015 by Fairmont Chicago, Hotel Management
Thank you for posting a review on Expedia. I am delighted that you enjoyed you stay and found the hotel convenient to some of Chicago's best restaurants. I hope to welcome you back to the Windy City on another culinary journey soon. Kind Regards, Ken Hall Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel close to the beach

Posted 07-Jan-2015
Nice hotel clean rooms would stay again close to shopping and resturants nice view of fireworks
Comment from Hotel Management
19-Jan-2015 by Fairmont Chicago, Hotel Management
Thank you for posting a review on Expedia. I am delighted that you enjoyed your stay and found the hotel conveniently located to shopping, restaurants and the fireworks. Kind Regards, Ken Hall Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Great place Great location

Posted 07-Jan-2015
Pros: everything
Cons: cost of parking
Location: M Park, Michigan Ave, trains pretty much everything
everything was perfect if I had to find 1 thing to complain about it would be Parking I know its Chicago and I know parking is expensive but $65.00 is a bit much. That said I had a wonderful time checkin check out was a breeze place was imaculate veiw was great and everything is close
Comment from Hotel Management
19-Jan-2015 by Fairmont Chicago, Hotel Management
Dear Discostu, Thank you for posting a review on TripAdvisor. I am pleased that your enjoyed your stay especially the view and the location. I hope to welcome you back to the Windy City soon. Kind Regards, Ken Hall Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wisconsin

#1 in Customer Service and Guest Experience!!

Posted 05-Jan-2015
Pros: The Staff and Fairmont Club Floor
Cons: The number of staff in the SPA over the holiday and hotel in general. They seemed somewhat under staffed. The Aria Restaurant needs to be open
Location: NHL Store, Cheesecake Factory, Michigan Avenue Shopping, American Doll Store
The Fairmont Chicago has the "Best of the Best" in Customer Service/Guest Experience of all the hotels I have stayed at over the past couple of years. I frequently travel from as far as north as Toronto, to as far west as California, and the customer service/guest experience my husband and I recently received at the Fairmont over New Year's was hands down the "BEST OF BREED". We booked a room on the Fairmont Club 15th floor, which offers some extra amenities such as a private guest lounge area with a panoramic view of Chicago, and they serve free breakfast, an early evening cocktail hour with a full service (cash) bar. All of these things make the Fairmont a bit more special and stand out from other hotels, but their number one best asset is they have the most wonderful and accommodating staff we have had the pleasure to meet. We received a private check in staff and concierge on our floor who were by far, the nicest group of folks who went way beyond the call of duty. Cody was the best Concierge/Supervisor along with Henry, Hayley, Alex and even the front door staff member Benjamin was an absolute delight, all of them went out of their way to ensure we had everything possible to enjoy our stay. They went over and beyond the call of duty on a daily basis to ensure we had the best guest experience possible. The Fairmont is very lucky to have such dedicated and wonderful staff who truly care about the guest experience. BRAVO FAIRMONT STAFF & THANK YOU!
Comment from Hotel Management
19-Jan-2015 by Fairmont Chicago, Hotel Management
Dear CK & JB, Thank you for posting a review on Expedia and for your glowing endorsement. I am honored to share your compliments with Cody, Henry, Hayley, Alex and Benjamin. I hope your travels bring you back to the Windy City soon. Kind Regards, Ken Hall Hotel Manager