Ratings based on 2,083 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Posh to yawn

Posted 25-Aug-2014
Pros: The location.
Cons: My towels had stains and were fraying/tearing at the ends. Customer service can be improved. No one seemed to enjoy their job. At least pretend.
Location: Between downtown loop and golden coast and right next to millennium park. Good tourist location with fairy rides, navy pier, magnificent mile, museums
Was expecting a nice experience with good amenities and staff/quality of hotel but was disappointed. Felt un-welcomed.
5 out of 5
by A verified traveller from Madison WI

Nice hotel

Posted 25-Aug-2014
I figured that when you pay 300 dollars for a hotel you wouldn't have to pay 10 dollars for the internet or 65 for parking... Or 3.50 for a cup of coffee in the morning, I was wrong. I will go back to staying in 3 star hotels now.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Excellent customer service.

Posted 25-Aug-2014
Was a great experience for our first visit in Chicago. Good location to Michigan Avenue.
3 out of 5
by A verified traveller

Good and bad

Posted 25-Aug-2014
Pros: Employees are great and helpful Food was pretty good
Cons: Internet, internet..hire someone who knows what they are doing Trash the mattresses left over from prohibition Try some bleach in the bathrooms
Location: It's near the Hyatt...everything in the Loop is available, as is the Navy Pier..pretty sweet
I dragged myself up to the reception counter feeling like I had been walking through the desert. The clerk had some cocacola sent up to my room which was fantastic, and started my stay as one of the best I have had in Chicago. The suite was clean with the exception of mold around the inside of the shower stall. The bed could only be described as memory foam - it held the position of the last 500 people who slept in it. It only lacked police tape outlining the spot I slept in. Seriously, had I ordered room service in bed it would have been delivered to the floor below. To their credit they put me in a new room the next day - so fair enough. I slept well and everything was clean. This only leaves the internet. This must have been the one Al Gore created. The "high speed" cable and the wireless couldn't wait to start throwing trojans on my laptops - they aren't using protection, or if they are..err... it has a hole in it. This is a show stopper - the connections were constantly dropping. This is the only hotel in Chicago that my personal hotspot wouldn't work.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Good location.

Posted 23-Aug-2014
Pros: Nice location. Good value.
Location: Near milineum park.
I will return I was pleased with the whole package.
4 out of 5
Recommended
for Everyone
by A verified traveller from Troy, MI

Posted 21-Aug-2014
Very good hotel, excellent location, and friendly staff.
3 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Not bad for a short stay

Posted 16-Aug-2014
We stayed one night at the Fairmont. I must admit I was a bit disappointed in the quality of the hotel for 4 stars. It was fine - but nothing special. The rooms were a bit noisy - we could hear traffic all night and lots of noise from the hallway. We ordered room service and it took a very long time to get our food. We asked to have a wine bottle opener sent up - since there wasn't one in the room - and it took over an hour to get it. Besides that - it was fine.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lilburn GA

Great location

Posted 11-Aug-2014
Pros: super view off 36 floor; concierge helped with my husband's surprise birthday to the town.
Cons: More trash cans available...water out but no place for used cups! PS Instead of heavy rose scented lotions & soaps try something cleaner/simple.
Location: Easily walk to park, restaurants and bus stops to museums.
Very nice hotel with good location: walk to bus stops, restaurants and Millennium Park. The staff was pleasant and helpful. We loved the fact you can walk under the buildings in the Pedestrian pedway to get to other places without going outside. (AON building)
Comment from Hotel Management
23-Aug-2014 by Fairmont Chicago, Hotel Management
Dear Justme, Thank you for posting a review on Expedia. I am delighted that you enjoyed your stay especially the convenient location. I hope that you will make the Fairmont a part of special occasions in the future. Kind Regards, Ken Hall Hotel Manager
3 out of 5
by A verified traveller from Wisconsin

Too busy to bring some sheets

Posted 10-Aug-2014
Pros: Not much
Cons: Staff efficiency, friendliness were sorely laking.
Expect to pay for everything, even things you don't get. Our suite had a pull out couch for the kids to sleep on, but no sheets. We called down for some sheets and pillows around 9 PM. The front desk said they would have some sent up. 45 minutes later, a second call, answered by the same person, sounded surprised that we hadn't received anything, but stated that they were "pretty busy right now". 30 minutes later I called to cancel the request. We took some sheets from the bed, the bathrobes, and some of the girls stuffed animals to make them comfortable (enough) for the night. Not the type of service I would expect from such a "quality" hotel. I will never stay at a Fairmount anywhere ever again.
Comment from Hotel Management
23-Aug-2014 by Fairmont Chicago, Hotel Management
Dear Dad, Thank you for posting a review on Expedia. I'm disappointed that your stay did not live up to your expectations. Fairmont has a legacy of hospitality and the service you received did not live up to this level. I hope you will consider giving us another opportunity to give you a true Fairmont experience. Kind Regards, Ken Hall Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Classy, comfortable, and great location.

Posted 09-Aug-2014
Very pleasant. Nice room, nice hotel appearance. Central location. Overall awesome.
Comment from Hotel Management
16-Aug-2014 by Fairmont Chicago, Hotel Management
Thank you for posting a review on Expedia. I am so pleased that you enjoyed your stay especially your accommodations and the hotel's location. I could not ask for a better synopsis of a stay than Awesome. Come back and visit us soon. Kind Regards, Ken Hall Hotel Manager