#1 in Customer Service and Guest Experience!! Posted 05-Jan-2015
The Fairmont Chicago has the "Best of the Best" in Customer Service/Guest Experience of all the hotels I have stayed at over the past couple of years. I frequently travel from as far as north as Toronto, to as far west as California, and the customer service/guest experience my husband and I recently received at the Fairmont over New Year's was hands down the "BEST OF BREED". We booked a room on the Fairmont Club 15th floor, which offers some extra amenities such as a private guest lounge area with a panoramic view of Chicago, and they serve free breakfast, an early evening cocktail hour with a full service (cash) bar. All of these things make the Fairmont a bit more special and stand out from other hotels, but their number one best asset is they have the most wonderful and accommodating staff we have had the pleasure to meet. We received a private check in staff and concierge on our floor who were by far, the nicest group of folks who went way beyond the call of duty. Cody was the best Concierge/Supervisor along with Henry, Hayley, Alex and even the front door staff member Benjamin was an absolute delight, all of them went out of their way to ensure we had everything possible to enjoy our stay. They went over and beyond the call of duty on a daily basis to ensure we had the best guest experience possible. The Fairmont is very lucky to have such dedicated and wonderful staff who truly care about the guest experience. BRAVO FAIRMONT STAFF & THANK YOU!
Comment from Hotel Management
19-Jan-2015 by Fairmont Chicago, Hotel Management
Dear CK & JB, Thank you for posting a review on Expedia and for your glowing endorsement. I am honored to share your compliments with Cody, Henry, Hayley, Alex and Benjamin. I hope your travels bring you back to the Windy City soon. Kind Regards, Ken Hall Hotel Manager