Ratings based on 2,320 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 03-Mar-2015
I didn't like the shower head or the pillows but I'm funny like that. Nice hotel in a good location.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Awesome stay

Posted 02-Mar-2015
Pros: views
Location: Pizza place near by
Short stay, nice hotel, great location. City center
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice people, nice place. Nends some QC

Posted 23-Feb-2015
Loved the lobby and rooms. Alex, the concierge, was outstanding. The bellmen and valet and doorman were as friendly as ine could ask. Everyone welcomed my small dog. Bath and beds were lovely. Unfortunately, the front desk check in man refused to smile or even grin. They didn't replenish the coffee service or mugs on day 2 and didn't drop off the newspaper on day 2. Otherwise lovel .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Mt. Prospect, IL

Perfect Night!

Posted 23-Feb-2015
Pros: The rooms, the staff and the location were all perfect.
Cons: I would like to see a wider menu in the restaurant in the lobby. Something to include non-fish meals that as not just steak and chicken. Maybe burgers
Location: Anything you could imagine. a fleet of cabs outside ready to take you anywhere.
Was an amazing hotel. the staff was on point and able to help with any needs that came up. They allowed us to check in early as our room was ready and we arrived several hours early. The only thing that kept this hotel from a perfect rating was the mini fridge was in a cabinet creating a high degree if heat and was falling apart. Other than that, I cannot imagine a better spot to enjoy downtown Chicago as a base. I will return again and again for my weekend getaways.
1 out of 5
by A verified travellerfrom Toronto, ON

Nice lobby & close to Millennium Park.

Posted 21-Feb-2015
Allowed for late check in. Wifi and local phone calls are not complimentary. Was charged for drinks that were not consumed.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Excellent location

Posted 17-Feb-2015
Pros: The room was clean!
Location: Mag mile
Awesome hotel however the only problem we had was that the heating system in our room didn't work. They attempted to fix it twice only to find out that the motor was broken, with no other rooms available that night and the hotel didn't offer anything for our troubles, we ended up sleeping clothed in a cold room. I'm certain that this was an isolated incident, however something should have been done for our troubles.
1 out of 5
by A verified travellerfrom s

Dirty

Posted 16-Feb-2015
needs remodeling will not recomend to anyone rooms too dirty
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Indiana

Great hotel close to Navy Pier

Posted 16-Feb-2015
Friendly staff, beautiful room, clean and modern. The location is close to Navy Pier and museums.
5 out of 5
Recommended
for Everyone
by A verified traveller

Chicago Storm Review

Posted 03-Feb-2015
Pros: Well appointed room, excellent bed, very quiet. Very fast elevators. Well trained and pleasant staff. Accommodated our dogs. Good quality food.
We were attending a large dog show and decided to stay at a real hotel! The Fairmont did not disappoint. All expectations were exceeded.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great downtown location

Posted 27-Jan-2015
Cons: $10 for a bottle of water in the room is excessive. Humidity in room (dead of winter) was very low, but this is typical of northern winter.
Everything was excellent -- hotel, room, service, staff.