Ratings based on 2,348 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Delaware

An excellent stay.

Posted 28-Mar-2015
Pros: See experience above.
Cons: Nothing
Location: See exoerience above.
Best view from our room ever. Could see the park, aquarium, lake front south, etc. Really cool looking, The staff made us feel special with little extras provided for our stay. They quickly fixed the clock in the room when it stopped and provided extra coffee. The bed was one of the better, more comfortable ones I have had in a top hotel. Great location for all downtown activities. The business center was useful and the person on duty there was most helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Business trip

Posted 27-Mar-2015
Excellent hotel! Excellent service! Restaurants and shops are walking distance!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom S

Posted 26-Mar-2015
Great stay. Wish WiFi was included for free, other than that fantastic!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wi

Stay

Posted 24-Mar-2015
We had a great time . Every one was very helpful. Very nice place to stay
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas, TX

Great location, nice clean hotel with great staff.

Posted 20-Mar-2015
Pros: Location & staff.
Cons: WiFi / Internet should be complimentary. Most hotels include it, why not meet or beat the competition? Water pressure on showerhead could be better.
Location: Excellent location right next to Aon Center & Millenium Park, and the Riverwalk & close to shops on Michigan Avenue.
In town for business purposes. Stayed at The Fairmont because it was connected to the Aon Center with the pedestrian walk. This was so nice because there was no reason to go outdoors to get to my meeting. Had never visited Chicago before, and this was the perfect place to stay to get a good feel for the city.
Comment from Hotel Management
29-Mar-2015 by Fairmont Chicago, Hotel Management
Dear Jennifer, Thank you for posting a review on TripAdvisor. I am very pleased that you enjoyed your stay and found the hotel convenient to the Aon Center. I hope your travels bring you back to the Windy City again soon. Kind Regards, Ken Hall Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel

Posted 18-Mar-2015
Wonderful stay very happy, the staff were very helpful.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chiacgo, ill

Really nice and falt like home

Posted 17-Mar-2015
Is was real clean and staff were really nice I well stay there many more times love like view of Lake Michigan
Comment from Hotel Management
20-Mar-2015 by Fairmont Chicago, Hotel Management
Dear Cheerio, Thank you for posting a review on Expedia. I am ecstatic that you enjoyed your stay especially the staff and the view. I hope your travels bring you back to the Windy City soon. Kind Regards, Ken Hall Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2015
It's a Great hotel and their service it's very professional
Comment from Hotel Management
20-Mar-2015 by Fairmont Chicago, Hotel Management
Thank you for posting a review on Expedia. I am delighted that you enjoyed your stay and found the service professional. I hope your travels bring you back to the Windy City soon. Kind Regards, Ken Hall Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Mar-2015
The Fairmont is a good hotel. It's not on Michigan Ave., so if that's important to you, look elsewhere.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Iowa

Great location!

Posted 07-Mar-2015
Pros: Amenities
Cons: Can't think of a thing!
Location: Lots to do!
Lovely time celebrating a wonderful family celebration. Hotel was just perfect for the occasion!
Comment from Hotel Management
13-Mar-2015 by Fairmont Chicago, Hotel Management
Dear KB, Thank you for posting a review on Expedia. I am thrilled that you enjoyed your family celebration. I hope that your travels bring you back to the Windy City soon. Kind Regards, Ken Hall Hotel Manager