Studio, 2 Queen Beds, Non Smoking | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Select Suites Chicago Naperville East

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 122 out of 764 reviews" "
Rating 8 - Good. 151 out of 764 reviews" "
Rating 6 - Okay. 159 out of 764 reviews" "
Rating 4 - Poor. 156 out of 764 reviews" "
Rating 2 - Terrible. 176 out of 764 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

LaToya

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean. Toilet did not work and room smelled like mold
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear LaToya, Thank you for choosing to stay with us. We apologize for the cleanliness and maintenance issues and the unpleasant odor in your room. This does not align with the standards we strive to uphold. Your feedback is invaluable, and we will promptly address these concerns with relevant teams to ensure such issues are rectified and do not recur. Please accept our sincere apologies for any discomfort this may have caused you, and we appreciate your understanding as we work to improve our services.Sincerely,Hotel Management

2/10 Terrible

MICHAEL

My reservation was cancelled and I had to find an alternate place to stay.
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear MICHAEL, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cancellation of your reservation. Our team strives to accommodate all reservations to the best of our ability. We understand the frustration this may have caused and regret any inconvenience it caused. We hope to welcome you back for a more seamless experience.Sincerely,Hotel Management

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this location. Unfortunately when I arrived. There were ants all over the floor and a bit of mildew on the ceiling in the bathroom. The woman that checked me in was very nice.
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Amber, Thank you for your continued patronage and for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take cleanliness and maintenance issues seriously and will address them promptly with our housekeeping and maintenance teams. We appreciate your kind words about our staff member and will ensure she receives recognition for her service. Your feedback is invaluable as we strive to improve our guest experience. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. No hand towels surprisingly and one of the cabinets was broken. Otherwise the room was well maintained for what it is. Tv did have hdmi ports on the back. This hotel is pet friendly so there were dogs barking intermittently, keep that in mind if you're looking for a quiet stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Mar 2024
Dear Amber, Thank you for sharing your experience at Extended Stay America. We're pleased to hear you found the room clean and well-maintained. Your feedback on the amenities is noted, and we appreciate your understanding. We value your input and hope you consider staying with us again for another positive experience.Sincerely,Hotel Management

2/10 Terrible

Roosevelt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I Got there? My room! Wasn’t ready! Gave me 2 tv remote that didn’t work! Phone! Didn’t work and the Microwave! Cord! Was placed behind the microwave to the wall! MAKE THAT HOTEL YOUR NEVER! TO GO TO PLACE!!👎👎👎👎
Stayed 2 nights in Feb 2024
Response from Hotel Management on 13 Feb 2024
Dear Roosevelt, We're truly sorry for the inconvenience you encountered during your stay. Your experience is far from the standard we strive to uphold. We apologize for the delays in preparing your room and the issues with the amenities provided. This is certainly not reflective of the level of service we aim to deliver. Your feedback is invaluable, and we will address these concerns promptly to ensure improvements are made. Please accept our sincere apologies for the frustrations you experienced. We understand your disappointment and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in late due to a flight delay and the attendant blurted out “I don’t know why they sent you here we don’t have no rooms available” she looked up my name and to her surprise I did have a room booked. Upon entering the room I immediately saw stains on the counters, sink and shower. Honestly I’m not entirely sure if the shower stains were dirt or mold but I’ll give them the benefit of the doubt but the chips out of the enamel on the tub were undeniable. I just thank God that my wife wasn’t with me because she would’ve insisted we sleep in the car! Left the next morning and would’ve checked out immediately but I couldn’t find any staff so I called back a few hours later but never got my money back.
Stayed 4 nights in Jan 2024
Response from Hotel Management on 4 Feb 2024
Dear Mark, Thank you for taking the time to share your valuable comments about your recent visit. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for. Thank you.Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice before making this mistake
The services is bad and the conditions of the property is very poor. Realize the property needs to be updated and the staff needs to be trained correctly. A phone system needs to be added so that the front desk attendant know that there someone at the desks. Because you will be waiting for 15-20 minutes. Some staff members are helpful. It’s just a give and take situation.
Stayed 6 nights in Jan 2024
Response from Hotel Management on 26 Jan 2024
Dear Guest, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely, Hotel Management

10/10 Excellent

yahily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Kwanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Perry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Gayl

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
At check in we were given a key to a room already occupied. No central staircase in a large u-shaped building seems a fire hazard. Our hair dryer didn’t work. No tableware or cookware provided. No shampoo available
Stayed 4 nights in Dec 2023
Response from Hotel Management on 6 Jan 2024
Dear Gayl, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

6/10 Okay

Brian

Disliked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

w.

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Read reviews and believe them. The best things was it was quiet and inexpensive. 2night stay. This hotel is not typical of this chain. The room had an undescribable smell. Almost every surface was either chipped or painted over in a color that wasn't even close. There were holes in the walls. Mold in the bathroom.The staff was pleasant, but this facility is beyond rundown. Hopefully they are planning on a rennovation.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 20 Nov 2023
Dear Guest, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the condition of our property you described, and we regret any discomfort or inconvenience caused. Your comments are crucial, and we take them seriously. Rest assured, we will investigate these issues and address them promptly to ensure improvements. We hope you will consider giving us another opportunity as we work towards providing a more positive experience.Sincerely,Hotel Management

6/10 Okay

Bonnie

Liked: Staff & service
Disliked: Property conditions & facilities
The place definitely needed some up keep. Carpet and floors were dirty in elevator and hallways and cold tell were not vacuumed in awhile. There was a person sitting down in the hallway outside room having a phone conversation for a long time and other things to make the stay feel akward. For missing in the room kitchen area and only toiletries was bar if soap.
Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Nov 2023
Dear Bonnie, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We appreciate your patience and hope that you will allow us to make it up to you in the future.Sincerely,Hotel Management

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities
My backpack still smells 12 hours after check out
Stayed 1 night in Nov 2023
Response from Hotel Management on 5 Nov 2023
Dear John, We're sorry to hear about the issue you experienced with your backpack. It's essential to us that our guests have a comfortable stay. We appreciate your feedback and will look into the matter to ensure it doesn't recur in the future. Thank you for bringing this to our attention, and we hope you'll consider staying with us again for a more enjoyable experience.Sincerely,Hotel Management

2/10 Terrible

Dannie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an extremely disappointing experience at this hotel. It's in a state of severe disrepair, more fitting for a 1-star rating. The rooms reek of cigarettes, with stained and dirty carpets. The shower area was a mold-infested nightmare, and the shower head sprayed water everywhere. To top it off, the room had multiple holes in the walls, posing a safety risk. The pitch-dark hallway to the rooms was concerning, and the front desk’s 11pm-9am closure was inconvenient. My advice: Avoid this place and invest a bit more in a safer, cleaner option. There are red flags everywhere.
Response from Hotel Management on 1 Nov 2023
Dear Dannie, Thank you for your detailed review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

2/10 Terrible

Rosario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Overall Experience
I have traveled extensively my personal and professional life and this might have been the WORSE experience I have ever had, the condition and cleanliness of the hotel was TERRIBLE. The front desk staff didn't greet me well either, they didn't even get out of their chairs upon my arrival. I actually checked out early after one night and only stayed the one night because I had already pre-paid. I will never stay at another Extended Stay hotel
Stayed 4 nights in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Rosario, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are sorry that these issues compromised your plans with us, and we regret that you had to leave sooner than anticipated. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Carter

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Avoid, just go to the other ones nearby
The third floor smelled like heavy smoke. It got to the point where I had a headache and ended up leaving as a result like 1 hr after. Couldnt even get a refund despite not staying that long cause it was done through hotels.com -_-
Stayed 1 night in Sep 2023
Response from Hotel Management on 2 Oct 2023
Dear Carter, We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean room and one that is also free of smoke, and we're sorry for not being able to make that happen for you. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we have shared your feedback with our team to prevent such situations. We are sorry that this incident compromised your plans with us, and we regret that you had to leave sooner than anticipated. Please reach out to us at the hotel directly for any further assistance. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

4/10 Poor

Andrew

Stayed 2 nights in Sep 2023

2/10 Terrible

Dennis

Disliked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Albert

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The advertised amenities were only provided upon request. Namely a coffee machine and supplies for my room. I requested them twice and had to finally transport them to my room myself with no cart. All. Cupboards were bare. Not even a water cup was provided.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 17 Sept 2023
Dear Albert, Thank you for choosing us and sharing your review. We apologize for not providing exceptional service and for the problems you faced. A first impression is crucial, and your experience is unique. We also apologize for any disappointment with our in-suite amenities. We have shared your review with our team to ensure we communicate well during check-in and also to prepare a stock of supplies. Please give us another chance, and we promise you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management

4/10 Poor

Trisha L

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stunk
The room stunk of cigarette smoke!
Stayed 2 nights in Sep 2023
Response from Hotel Management on 14 Sept 2023
Dear Trisha, Thank you for staying with us. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. While our guest rooms are designated as smoke-free, there may be instances where this rule is overlooked, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

4/10 Poor

Jing

Stayed 2 nights in Sep 2023

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2023

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

Florence

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property looks nothing like the pictures! Upon arrival, folks wee in the lobby complaining about rooms being double booked and folks walking into rooms that were already occupied!! Another couple immediately asked for a refund. And guess what the same thing happened to us! We walked in on a family with their children! We immediately asked for a full refund and a cancellation! The property smelled of garbage on the third floor and you could smell food cooking on the second. It was run down and shady looking from the lobby to the room! So glad we got outta there!
Stayed 1 night in Jul 2023
Response from Hotel Management on 16 Jul 2023
Dear Florence, Thank you for selecting our hotel and taking the time to write a review. We apologize for any oversight in our hotel areas and the cleanliness issues you encountered in your suite. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here, and we certainly understand how frustrating it can be when such issues arise. We will notify our housekeeping and maintenance team of your concerns to ensure it is not repeated in the future. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

4/10 Poor

Juan

Liked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Sarah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
After wonderful prior experiences with you guys, I had no problem spending $345 for 2 nights. However, at this location upon arrival, it took over 10 minutes to check in (we were the only guests there) because the woman working was on her phone having a screaming match with one of her friends. We finally went up to our non-smoking room and the entire floor reeked of cigarettes. Sure enough, so did our room. Our key cards get reset every time we leave the room. We have to go back to the front desk each time and the same woman is on her phone with a friend… making the process take much longer. The “breakfast included” featured 2 leftover granola bars and 1 muffin. I’d expect this down the street at a run down motel, but not for this price, not from you guys.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 11 Jul 2023
Dear Sarah, First and foremost, we are very thankful for choosing our hotel as a loyal guest of our brand. However, we are sorry for not meeting your expectations this time. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely, Hotel Management

6/10 Okay

Pavan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was extremely friendly
Stayed 1 night in Jun 2023

2/10 Terrible

Amanda

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Beth

Stayed 10 nights in May 2023

2/10 Terrible

ANTHONY

Hotel was overbooked when went to check in
Stayed 1 night in May 2023
Response from Hotel Management on 22 May 2023
Dear ANTHONY, We apologize for the inconvenience caused on arrival and the frustration of not getting your pre-booked room. Please allow us to check with the team to see what went wrong and how we can better handle it in the future. We will share your comments with our management team and take the appropriate steps to prevent these issues from happening again. Please let us know if there is anything further we can do to improve your experience. Please allow us another chance.Sincerely,Hotel Management

2/10 Terrible

Jason

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023

4/10 Poor

Maria

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There were no shampoo or conditioner, the A/C didn’t see to cool the room enough, some of the cabinets were broken, the top of the fridge was dirty, and normally a king sized room has 4 pillows and there were only 3. The room wasn’t filthy, but it felt unclean because it looked like the place wasn’t being properly maintained. We decided to check out the same day we arrived because we weren’t comfortable enough to sleep there.
Response from Hotel Management on 26 Apr 2023
Dear Maria, Thank you for taking the time to leave your feedback. We aim to ensure a pleasant experience for every guest. Therefore, we sincerely apologize we failed to meet all your expectations. We appreciate your observations so we can address the issues you outlined and prevent future occurrences. We are committed to improving our hotel and hope you will try us again. We would welcome the opportunity to leave you with a much better impression.Sincerely,Hotel Management

10/10 Excellent

Anshul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2023
Response from Hotel Management on 23 Apr 2023
Dear Anshul, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

2/10 Terrible

Tony

Stayed 1 night in Apr 2023

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in and checked out immediately. Stay far away from here
Stayed 1 night in Mar 2023
Response from Hotel Management on 14 Mar 2023
Dear James, Thank you for reviewing your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, please accept our apologies for falling short of this. We are sorry for any difficulties you may have experienced during your time at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Roomy Spacious. I Like
Stayed 1 night in Mar 2023

10/10 Excellent

Antwon

Stayed 1 night in Mar 2023

6/10 Okay

Jovana

Liked: Room comfort
Disliked: Property conditions & facilities
This os the 3rd time i have a bad experience with them they send me to room that had no TV so i had to go amd get another room
Stayed 1 night in Mar 2023
Response from Hotel Management on 9 Mar 2023
Dear Jovana, Thank you for reviewing your recent stay. Please accept our apologies for not meeting your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve. We will share your feedback with the team for review and action. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again. Sincerely,Hotel Management

2/10 Terrible

Jovana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Changed rooms twice
Stayed 1 night in Feb 2023
Response from Hotel Management on 21 Feb 2023
Dear Jovana, We are very disappointed we did not meet your expectations during your visit and apologize for the inconvenience caused by changing rooms. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hotel Management

6/10 Okay

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2023

6/10 Okay

Leela Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very affordable and clean.
Stayed 2 nights in Jan 2023
Response from Hotel Management on 26 Jan 2023
Dear Joe, Thank you for reviewing your stay with us. We are glad we could exceed your expectations and pleased that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023