Ratings based on 3,535 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Sep-2014
Great location with a great view. Would definately stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Sep-2014
Overall, I had a good experience. I had stayed there before back in 2007. i do not believe that the rooms have changed much (if at all) since that stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Topeka, KS

Great location in the Windy City

Posted 12-Sep-2014
Pros: Location to transportation, places to eat, the river, the lake.
Cons: The beds were not the most supportive. Firmer pillows would work.
Location: location is great, Navy Pier, River North, Lake Michigan.
I've always liked the Embassy Suites hotels. Always a great time and the best extras of any chain. This hotel is no different. Me, my wife and two kids stayed for 6 days. The location is great, super close to lake, beach, the Pier and CTA bus/train systems. You can walk to all of River North from this hotel. The staff were all very friendly and helpful. Happy hour was always fun, breakfast, one of the best big hotel spreads. Check out a new pizza restaurant that's close by called Blaze! I would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from lee on solent england

trip to Chicago

Posted 11-Sep-2014
Pros: it was in the middle of all facilities
Cons: nothing
Location: central to shopping and attractions
our trip was wonderful the staff were very helpful and friendly
4 out of 5
Recommended
for Families
by A verified traveller from iowa

Nice hotel worth the discounted price

Posted 06-Sep-2014
Pros: The breakfast Buffett. The cleanliness. The helpful staff. The parking.
Cons: The shutters on the room windows were odd.
Location: The navy pier was close and the opposite direction was michigan ave. we went to Lincoln park zoo a nice hidden gem.
Nice hotel In between the pier and Michigan ave. we felt safe. It was clean. Happy hour was crazy people came out of the woodwork. The breakfast Buffett was awesome to say the least. However when we left Chicago we needed fuel so we got off at exit 24a.... Oh geesh I did not feel safe at all, peple circled our car looking in the windows asking for handouts and watching every move we made. Finally they noticed the grand kids and backed off.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kankakee, Il

Hotel was close to so many attractions

Posted 05-Sep-2014
Pros: Everything!
Cons: The hem on the curtains had come Part and was hanging, that should have been repaired and the handle on the cabinet was broken, no fan in bathroom.
Location: Shopping, Navy Pier and lots of restaurants all within walking distance. Real nice pool that wasn't used.
Was in walking distance to many of the things we planned. The hotel was very nice, a full breakfast and very enjoyable happy hour!
5 out of 5
Recommended
for Families
by A verified traveller

Close to shops and Navy Pier

Posted 05-Sep-2014
Very enjoyable stay. Hotel very convenient. Would stay there agian
2 out of 5
by A verified traveller from Waukesha, WI

Surprisingly Dissappointing

Posted 02-Sep-2014
Pros: Friendly staff
Cons: Put more emphasis on the amount of people your serving at breakfast.
Location: Planetarium, Hancock building, Grant Park, Restaurants
I've stayed at ES before and was always very satisfied. The room was noisy. The breakfast food was not that good. They were out of orange juice the potato's were cold, they were out of creamer and the coffee was cold. Would not stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Aurora, IL

Awesome experience

Posted 02-Sep-2014
We chose this hotel to be close to Michigan Ave shopping as well as the ability to walk to Soldier Field. Taxi was hard to get on the street (we did not ask the bellhop or valet for assistance). Hotel employees were courteous and helpful. Hotel was clean. Breakfast buffet was a decent wait due to number of people but a good value for the price (free).
4 out of 5
Recommended
for Everyone
by A verified traveller from NY

Convenient. Great breakfast!

Posted 31-Aug-2014
The room smelled a little bit. Drain was slow. The pool was not that clean.