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Reviews of DoubleTree by Hilton Chicago O'Hare Airport - Rosemont

4 out of 5
DoubleTree by Hilton Chicago O'Hare Airport - Rosemont
5460 North River Road, Rosemont, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 571 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Lois, Joliet

Business traveller
Liked: Property conditions & facilities
The property was ok
Stayed 1 night in Apr 2024

6/10 Okay

josh

Liked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

sudharsan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Not worth the price . No Breakfast included. No parking included.
Stayed 1 night in Apr 2024

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

2/10 Terrible

Kurt

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The shuttle service from the Airport back to the hotel never stopped to pick us up. I had to call an uber to take me and my family back to the hotel. I travel alot for work. I will never stay at this hotel ever again. I will also never recommend this hotel to any of my aquaintences. When I called to see what happened to the driver I got put on hold for over 20 minutes. By that time I had gotten an Uber and got a ride back to the hotel. Horrible service.
Stayed 1 night in Mar 2024
Response from Jazmin on 1 Apr 2024
Thank you for taking the time to complete Our Guest Comment Survey; it is always disappointing when a customer experience is less than expected. We always strive for a flawless stay; a promise and goal that we were unable to fulfill. Your feedback will shared with the front desk staff and be assured that we are taking immediate corrective steps to avoid such problems in the future. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business, and we look forward to having the opportunity of service to you in the very near future.

10/10 Excellent

LauRen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

weibing

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff is not helpful and careless. We asked a crib but they never sent one to our room. WI-FI sucks and has no signal. No water to drink. The bottled water is 5 dollars each. No swimming poor but they described online that they had an indoor swimming pool. Over 30 dollars for parking. 20 dollars for kid’s buffet in the morning. Stay away from this hotel.
Stayed 1 night in Mar 2024
Response from Jazmin on 1 Apr 2024
Thank you for taking the time to complete Our Guest Comment Survey; it is always disappointing when a customer experience is less than expected. We always strive for a flawless stay; a promise and goal that we were unable to fulfill. Your feedback will shared with the front desk staff and be assured that we are taking immediate corrective steps to avoid such problems in the future. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business, and we look forward to having the opportunity of service to you in the very near future.

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in walking distance of convention center , good location
Stayed 4 nights in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 4 nights in Mar 2024

8/10 Good

Eric, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So many places to eat and have drinks around the hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to entertainment. Clean hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

MIchael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for us. Close to our event venue
Stayed 1 night in Feb 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

JORIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the convention center and had a free airport shuttle. So much quieter than other area hotels! Let me check in early. Room was super comfortable!
Stayed 1 night in Feb 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

anne

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Eric

Stayed 1 night in Feb 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly, but no cover for smokers
Stayed 2 nights in Jan 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Tammy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, lots of dining option in/around hotel Friendly, helpful staff
Stayed 1 night in Jan 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

4/10 Poor

Tiffany

Liked: Staff & service
Disliked: Property conditions & facilities
The room itself was dark and the furniture was old and scratched. Lovely, lovely staff though.
Stayed 1 night in Jan 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

8/10 Good

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us! We appreciate your feedback.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!!!
Stayed 1 night in Jan 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us! We appreciate your feedback.

10/10 Excellent

Jeremiah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great room for a good price.
Stayed 1 night in Jan 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us! We appreciate your feedback.

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us! We appreciate your feedback.

8/10 Good

Corey

Stayed 3 nights in Dec 2023
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us! We appreciate your feedback.

8/10 Good

ERNEST

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us! We appreciate your feedback.

10/10 Excellent

Bibi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us! We appreciate your feedback.

10/10 Excellent

Kerris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Dec 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Matthew

Stayed 4 nights in Nov 2023

10/10 Excellent

Deep

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was really good experience the only thing is I hope they have their own parking space in future like guest don’t have to pay for parking.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tristina

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service,
Stayed 2 nights in Nov 2023

10/10 Excellent

yasir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very easy the check in and the mall is walking distance
Stayed 2 nights in Nov 2023

10/10 Excellent

rodney

Very clean and spacious rooms. Minutes from the airport.
Stayed 1 night in Nov 2023

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel has a restaurant onsite which is convenient. I went for a walk and felt safe. Parking was $15 which is reasonable but no in and out privileges
Stayed 1 night in Nov 2023

10/10 Excellent

Marina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked proximity to Convention center
Stayed 4 nights in Nov 2023

8/10 Good

Brian

Stayed 4 nights in Nov 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hughes family!
It was comfortable!
Stayed 1 night in Nov 2023

2/10 Terrible

Maqbul

Stayed 1 night in Nov 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Spacious and clean rooms. Staff was accommodating and helpful. Breakfast was excellent. Would definitely stay at the hotel again!
Stayed 1 night in Oct 2023
Response from Dahlia ILada - Guest Services on 4 Nov 2023
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The television did not have a guide and there was nothing in the room to help.
Stayed 1 night in Oct 2023
Response from Dahlia ILada - Front Office Supervisor on 29 Oct 2023
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

2/10 Terrible

Rhonda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dahlia ILada - Front Office Supervisor on 27 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, everything was good
Stayed 1 night in Oct 2023
Response from Dahlia ILada - Guest Services on 21 Oct 2023
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very nice
Stayed 3 nights in Oct 2023
Response from Dahlia ILada - Guest Services on 17 Oct 2023
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Excellent

Julie

Stayed 2 nights in Oct 2023
Response from Dahlia ILada - Guest Services on 17 Oct 2023
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location near restaurants and shopping along with the value for room amenities... the only thing that would have made the stay better is free wifi!
Stayed 2 nights in Oct 2023
Response from Dahlia ILada - Front Office Supervisor on 16 Oct 2023
On behalf of all the team members at the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make the DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.