Interior entrance

Reviews of DoubleTree by Hilton Chicago - Alsip

4 out of 5
DoubleTree by Hilton Chicago - Alsip
5000 W 127th St, Alsip, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 466 out of 1011 reviews" "
Rating 8 - Good. 292 out of 1011 reviews" "
Rating 6 - Okay. 124 out of 1011 reviews" "
Rating 4 - Poor. 73 out of 1011 reviews" "
Rating 2 - Terrible. 56 out of 1011 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous and helpful staff. Easy checkout. Comfortable bed.
Stayed 1 night in Mar 2024

4/10 Poor

Chase

Disliked: Cleanliness, staff & service, property conditions & facilities
It was rundown
Stayed 1 night in Mar 2024

10/10 Excellent

Valetha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The only item i noticed was a strong odor in the hallway, but when went it the room, everything was well.
Stayed 1 night in Mar 2024

2/10 Terrible

Trenton

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelled like mold when I got in. I got moved to a different room that was smaller because the same size wasn't available. New room had a shower handle that was broken. Hallways smelled bad. Other guests let their kids run around the halls screaming and the hotel didn't do anything about it. No breakfast. You had to have wrist band on to use the pool (even though you had to use your key card to get into the pool) otherwise you were treated like a criminal.
Stayed 7 nights in Mar 2024

4/10 Poor

Mario

Stayed 1 night in Mar 2024

2/10 Terrible

Tania

Stayed 1 night in Mar 2024

8/10 Good

John

Central location
Stayed 1 night in Feb 2024

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was so comfortable and the pillows were soft. I slept good.
Stayed 2 nights in Feb 2024

8/10 Good

Emma, Tougaloo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Effecifient employees, helpful...quiet, safe
Stayed 1 night in Feb 2024

8/10 Good

Ernest

Liked: Cleanliness, staff & service
It was a good stay all around
Stayed 2 nights in Feb 2024

4/10 Poor

Samer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
NA

4/10 Poor

Samer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk was friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Temica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice snd clean hotel very good customer service
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffery

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

8/10 Good

RACHEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had lots of parking in the front and back. The front desk teller did not explain anything to us as far as check out, room number, breakfast, or dinner. I had to go stand in line to another teller to get info about the hotel. So my first impression of double tree was not promising. Our room was so clean and welcoming. Check out was a breeze. We enjoyed ourselves very much.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Machesney Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price and location.
Stayed 1 night in Feb 2024

10/10 Excellent

Aretha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jessica

Liked: Amenities
The lobby is beautiful but the rooms could use a bit of TLC.
Stayed 1 night in Jan 2024

8/10 Good

John

Travelled with family
Everything was nice
Stayed 3 nights in Jan 2024

8/10 Good

Spright

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were first class. it is a slightly older property, but it is well maintained.
Stayed 2 nights in Jan 2024

8/10 Good

Emmanuel

Stayed 1 night in Jan 2024

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 9 nights in Dec 2023

2/10 Terrible

Jarrett

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very unprofessional and dirty. They have faulty electrical equipment that staff knows about, so they do a quick fix to get microwave on 1st floor working. I was told by staff it’s been like that for a while. The only good thing is location is convenient.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dajah

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Jory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Nalene

Stayed 1 night in Dec 2023

2/10 Terrible

Maisun

Disliked: Cleanliness, staff & service, property conditions & facilities
Smells really bad.. nonsmoking room smells very bad
Stayed 1 night in Dec 2023

8/10 Good

Gary

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

JaQuan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Quiet, clean, comfortable.
Stayed 2 nights in Nov 2023

10/10 Excellent

LaShawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in staff could have been a little more friendly, but overall it was a nice stay
Stayed 2 nights in Nov 2023

8/10 Good

Solomon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well decorated
Stayed 1 night in Nov 2023

10/10 Excellent

Gerald

Stayed 3 nights in Nov 2023

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was convenient to the tollway and was clean and well appointed. We enjoyed the bar and our room and had a nice experience.
Stayed 1 night in Nov 2023

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Not up to their standards
The room appeared clean however the bathroom needed attention...trash under the sink and hair in the shower...kinda gross.
Stayed 1 night in Nov 2023

10/10 Excellent

Raulh

Solo traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to shopping, restaurants, gas stations and expressway. Would recommend.
Stayed 2 nights in Nov 2023

10/10 Excellent

Laura

Stayed 2 nights in Nov 2023

10/10 Excellent

Justin

Stayed 1 night in Nov 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Nov 2023

6/10 Okay

Zakariae

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby area , but rooms building had a weird smell throughout. The room was clean. But the weird smell persists.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2023

4/10 Poor

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Flat pillows!!!
Dirty Bedding and pillows that go completely flat. Loud occupants.
Stayed 4 nights in Nov 2023

10/10 Excellent

Dora

Travelled with family, Travelled with group
Disliked: Cleanliness
There was a festive atmosphere on the property during the evening both nights I stayed. I loved the pumpkin carving competition between departments My 1st room 414 had been neglected for sometime based on the sheer curtains at the window. The hem had came apart and was dangling below the rest of the curtains. There was old mold on the curtains, wall & window. The room had an unpleasant odor that became very apparent when I switched to another room. The window was so wet I thought it had rained inside the window. The floor was wet by the window and there was a beer bottle cap underneath the bed closest to the window. The other bed had candy that was not cleaned up before the room was given to me. Also the pull pin for the shower came off in my while I was trying to take a shower. The management was alerted to situation and offered to move me to another room. The least they could have offered a discount on breakfast.
Stayed 2 nights in Oct 2023

2/10 Terrible

Majid

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Terrible customer service
Stayed 2 nights in Oct 2023