Studio Suite, 1 Queen Bed, Non Smoking | Desk, free cots/infant beds, rollaway beds, free WiFi
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Reviews of Travelodge by Wyndham Waukegan Gurnee

2 out of 5
Travelodge by Wyndham Waukegan Gurnee
3633 N Lewis Ave, Waukegan, IL

Reviews

5.0
Rating 10 - Excellent. 30 out of 428 reviews" "
Rating 8 - Good. 72 out of 428 reviews" "
Rating 6 - Okay. 94 out of 428 reviews" "
Rating 4 - Poor. 78 out of 428 reviews" "
Rating 2 - Terrible. 154 out of 428 reviews" "

5.2/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Julaine

Stayed 1 night in Mar 2024

2/10 Terrible

Shyiet

Disliked: Cleanliness, staff & service, amenities
They took my charger to my phone and they was very rude
Stayed 1 night in Jan 2024

10/10 Excellent

demmetril

Stayed 1 night in Nov 2023

10/10 Excellent

demmetril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Nov 2023
Response from rp on 28 Nov 2023
thank you..

2/10 Terrible

Tim

Travelled with family
Liked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Melissa Lyn S, Spanaway

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at front desk was rude and when I tried to explain she spoke to a man in their language. I stopped in to see if I can check in early, but she rudely explained that I cannot check in early because the room had to be thoroughly cleaned. I came back at check in time but she tried to argue with me about security deposit. I paid her, but when I went into the room, I was completely shocked because if we couldn’t check is because the room had to be thoroughly clean, she should get new cleaners their pillows were yellow and dingy and hat, black stains on it. We picked up the mattress just to make sure there were no bedbugs, but they had dead flies and a McDonald’s wrapper and some sausage underneath the mattress. I went downstairs and told her because I was completely disgusted and I should call Expedia because it was not her problem. She never got any complaints and I was silly because I was asking so many questions and charging less than usual for security deposit but it had to be paid in cash and she doesn’t have to tell me why and I was just supposed to call Expedia if I had any questions or complaints about the establishment. I ended up checking out and renting another place for two nights.
Stayed 2 nights in Oct 2023

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
Dilapidated. Roaches.
Stayed 2 nights in Sep 2023

6/10 Okay

ken

Disliked: Staff & service, amenities, property conditions & facilities
External needs much repair hall carpet & front entrances unacceptable, room um ok
Stayed 1 night in Aug 2023

4/10 Poor

Carltin

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Maybe cheaper ain't always the answer
Check in made put a deposit on the stay. The room had a layer of dust and was stained everywhere. Washcloth had some short and curlies and the lobby and halls were hotter than outside, it was 82 outside.
Stayed 1 night in Aug 2023

10/10 Excellent

Diego

Stayed 1 night in Aug 2023

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities
TravelLodge gets a big NOPE
The desk people were rude and the whole lobby reeked of cigarettes. One of them didn't know how to use the computer reservation system. They demand $20 in cash up front as a deposit to ensure we didn't smoke in the room. The hallway to the room smelled like weed. One of the beds had hair and "stains" on it. They inspect the room before checking you out. We got our $20 back. But the shower water was nice and hot
Stayed 1 night in Aug 2023

2/10 Terrible

Martin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i arrived they rufused a room to me with out a cash deposit. And told me to call my booking agency for a refund. So i left and went to another hotel. When i call expedia for a refund the travellodge refused my refund so the took my money and never gave me a room
Stayed 1 night in Jul 2023
Response from rp on 1 Aug 2023
sorry, but Elpidia not call.

2/10 Terrible

Abdul Wadood

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Johnny

Travelled with family
Fair
It was okay except they charged me a $20 deposit when I secured the room with a charge card and they didn't give me the $20 back I don't understand that.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
uhhhh!
old hotel appears to be several long trem people staying here. . lots of smokers! exterior door not secure as the dont shut on thier own..Guestionable when they require $20 cash deposit! Prob why it was the cheapest rate around. Not sure why zWyndam has thier name on it
Stayed 1 night in Jul 2023

4/10 Poor

Jeanne

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from rp on 11 Jul 2023
thank you.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend this place at all.
Charge a $20 deposit on check in cash only no credit card, and attempted to not issue a receipt. I got the receipt eventually. This is not right, cash requires receipt. How does anyone know that check out clerk will say I don't have your deposit. This deposit was NOT on the web site. And then they have to inspect room in morning before getting deposit back. Room as ok. Bed was ok. Hallways terrible smoke and mildew smell. This is my first bad review and I hate doing this. But this management needs to get their act together.
Stayed 1 night in Jun 2023
Response from rp on 24 Jun 2023
sorry, but your receipt. only online you pay expedia not in hotel.

2/10 Terrible

Raul Roberto Cortez

Travelled with partner
Disliked: Cleanliness, staff & service
We were unable to stay at the property because our flight was delayed by 5 hours which kept s from staying at the property.
Stayed 1 night in May 2023

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Online it is listed as pet friendly, however when we got there it said no pets. Room was gross, holes in the wall, holes in the bed spread, stained sheets and the towels were in worse shape than my garage rags. Absolutely, no basics in the room. Had to ask for shampoo and dryer. If I were a Wyndham executive I wouldn't want my name associated with this hotel.
Stayed 3 nights in Apr 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unhealthy and unclean room
Stayed 1 night in Apr 2023

4/10 Poor

Chrisann

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Aharon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty had roaches and the clerk was very rude very unknowledgeable and unfriendly place was very nasty avoid at all cost!!!!! Be
Stayed 1 night in Oct 2022

2/10 Terrible

Ruben

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just by walking in the place is creepy and smells really bad. The Room was dirty, had a weird smell, window was broken and so we’re the locks to the window and we were in the 1st floor. Anyone could have came in. Covers and pillow cases had very noticeable stains on them. The staff is weird and dishonest. When I asked the person at the front desk to return my deposit ($30) when checking out he only tried returning half my deposit thought maybe I’d forgot and then caught an attitude when I asked for the rest of my money. Would never recommend to anyone.
Stayed 1 night in Oct 2022

2/10 Terrible

BADAR, FONTANA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As you walk in, smelled marjuana coming from the check in counter. Floors and carpet were very dirty. Room were not clean, there was trash in the trash bins and room smelled had horrible smell. Talked to the front desk and they called manager, Mrs. Patel, she said that there was no cleaning service until next day. I told her that we could not stay because of the horrible conditions. I Had three nights reservation Before I left the motel manager said that she will refund the money but later she refunded for two nights. I will not recommend this place at all!!
Stayed 3 nights in Sep 2022

2/10 Terrible

Nauman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Asif

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
No room service until you ask They will give you clean towels but stained badly Bath curtain dirty Toilet not elongated bowel and not American standard chair height Front desk employees never smile or like to answer questions Our check out person did not say good morning or thanks or open his mouth to talk No name badges for employees Please this is not India People except nice service and courtesy Thank You
Stayed 4 nights in Sep 2022

2/10 Terrible

Autumn

Stayed 2 nights in Sep 2022

6/10 Okay

Danny

Business traveller
Stayed 2 nights in Aug 2022
Response from rpatel on 16 Aug 2022
thankyou

2/10 Terrible

Edle

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Bad customer service
Stayed 1 night in Aug 2022

10/10 Excellent

Diana L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Waste your time or money!
Stayed 2 nights in Jul 2022

4/10 Poor

Captain

Travelled with partner
Liked: Cleanliness, staff & service
Price and location was okay. Not sure it was TL's problem, but when I checked in, my res was not in their system, even when I furnished my transaction number from Expedia. They had a vacancy, so I got in at the Expedia price. Lot's of clutter around the lobby. Why is a snow blower still parked in a corner in July?
Stayed 1 night in Jul 2022

2/10 Terrible

Misty

Stayed 2 nights in Jul 2022

4/10 Poor

Dain

Stayed 1 night in Jul 2022

2/10 Terrible

Jamarieo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sheets were dirty and blood stained. Staff refused to change sheets or room
Stayed 1 night in Jun 2022

2/10 Terrible

Susana

Disliked: Staff & service, amenities
Stayed 1 night in Jul 2022

2/10 Terrible

Faron

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No TP in room No shampoo No trash cans. Requires a $20 *cash* deposit. (That’s right CASH) at checkin. No shower head. Just a pipe with water
Stayed 1 night in Jul 2022

4/10 Poor

May

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing Unique about property!! Will not stay there again.
Stayed 1 night in May 2022

2/10 Terrible

lillie

Travelled with partner
Poor housekeeping
Stayed 1 night in May 2022

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean friendly place for a nice price
Remarkably friendly staff, very helpful. Quiet place, comfy bed, free wifi.
Stayed 2 nights in May 2022

2/10 Terrible

Thomas

Stayed 1 night in Mar 2022

10/10 Excellent

Marina, Riverside

Liked: Staff & service, amenities, property conditions & facilities
Exceeded my expectations - friendly and accommodating- Room was clean!
Stayed 2 nights in Mar 2022

6/10 Okay

Terrell

Stayed 3 nights in Jul 2021
Response from rpatel on 29 Dec 2021
thankyou

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean no breakfast too far out but if you want a good night's sleep it is very quiet
Stayed 2 nights in Dec 2021
Response from rpatel on 29 Dec 2021
thankyou

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Pictures are Lies needs update
The pictures for the hotel is not at all the same. The hotel has a foul odor thru out.
Stayed 2 nights in Sep 2021

2/10 Terrible

Michael

Stayed 2 nights in Sep 2021

4/10 Poor

Jay

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room inside was clean no complaints there it was the over all hotel in the halls the railings the walls was all dirty you couldn’t see the dirt and the outside there was a broken down car trash even a old spare tire in parking lot. We will be never staying there again.
Stayed 1 night in Sep 2021

8/10 Good

Amber, Flagstaff

Business traveller
The check-in staff was ok, lady was on the phone the entire time, gentleman trying to help me was needing her assistance because I was paying cash, she never put the phone down nor acknowledged myself as a paying customer, very rude if you ask me especially for the amount of money I paid. The lobby and hallways were dirty, carpets needing cleaned and changed. The room was decent, much better than some of the reviews I had read. Bedding was clean and comfortable, no issues with bugs. Clean smell, non-smoking wing. Biggest complaint is the friendliness of the staff, always appeared to be a bother if we needed anything but apparently that comes with the culture. The area was fine, it is Waukegan. Wouldn't be my first choice but as a last minute booking, I would do it again.
Stayed 3 nights in Sep 2021