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Nice and clean..very friendly staff,plenty of food options close to hotel…nice shopping mall across the street
Justin
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you Justin for your valued feedback. We hope to see you the next time your travel plans bring yout to Rosemont. Have a great evening and thank you for the 5 out of 5 rating.
4/10 Poor
Jenifer
Business traveller, Travelled with group
22 Apr 2024
Disliked: Cleanliness
The first room I had booked, the bathroom was riddled with mold. I didn’t get in until late that evening so I didn’t say anything until the next morning. By then, my asthma kicked in and I could barely breathe. They had no problem switching my room, which was nice. However, for the price I paid for the stay; I will not be staying again.
Jenifer
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Jenifer, we appreciate your feedback. We sincerely apologize for the issues with your initial room and the discomfort experienced, especially as it affected your health. It's pleasing to hear that our team members promptly provided a solution. We always aim to give our guests the highest value for their stay, and we're truly sorry if this wasn't achieved on this occasion. We do hope you consider giving us another chance to make things right in the future.
Thanks for the great rating, Salvador!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel soon, we'd love to have you back!
It was a good room for new years eve. They just dont warn you that they set off fireworks next to the hotel so that was a surprise. The parking however is terrible.
David
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Apr 2024
David, we're thrilled to hear you enjoyed your New Year's Eve stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, IHG Hotel. We're sorry if the festive fireworks came as a surprise. As for the parking situation, we sympathize with your concerns and appreciate your feedback as we continually look to improve guest experiences. We hope to see you again in the future!
8/10 Good
Joanna
16 Apr 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
A little tired but otherwise nice convenient hotel with good amenities, airport shuttle and walking distance to outlet mall and cinema. Would stay again
Joanna
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Joanna, thank you for sharing your thoughts about your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're pleased that our hotel's location and amenities met your needs. We eagerly anticipate the opportunity to welcome you back in the future.
Jonathan, thank you for your 5-star rating of Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's wonderful to hear that you enjoyed your stay. We appreciate you taking the time to submit your rating and look forward to welcoming you back.
Thank you for the excellent rating, Suresh!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel! We look forward to hosting you again soon.
Diana, it's great to know that you appreciated Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel's convenient location close to popular attractions like Rosemont Theater. We hope to serve you again soon with another seamless stay experience.
Vik, thank you for sharing your satisfaction! At Crowne Plaza Chicago O'hare Hotel & Conf Ctr, we strive to deliver a premier guest experience, and we're thrilled to see we've achieved this during your stay. We eagerly anticipate your next visit!
6/10 Okay
Marysol
11 Apr 2024
Liked: Staff & service
Marysol
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
We appreciate the feedback, Marysol.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
Alejandro, estamos absolutamente encantados de conocer su positiva experiencia de servicio en Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. Su satisfacción es nuestra principal prioridad y estamos encantados de haber podido superar sus expectativas. Esperamos recibirlo nuevamente en el futuro.
10/10 Excellent
Jose M
11 Apr 2024
Liked: Amenities
Positive experience.
Jose M
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Jose, it's wonderful to hear you had a favorable experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're pleased that you enjoyed your stay and we're looking forward to welcoming you again in the future.
Efumi, thank you for sharing your experience during your stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's great to hear you appreciated the shopping mall located close to our premises. We hope you took full advantage of this convenience and strengthened your Chicago experience. Can't wait to welcome you back in the near future!
Jocelyn, it's great to hear that your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, was a positive experience. We appreciate the superb rating and are pleased we could meet your expectations. We look forward to seeing you again on your next visit!
4/10 Poor
Saodie
8 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Saodie
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Saodie, it seems your stay with us didn't meet your expectations and we regret to hear that. Your feedback, even without specific details, is certainly valuable. We aim to improve our services and work to make every guest feel welcome and comfortable. We hope for another opportunity to provide a more satisfactory experience for you in the future.
The rooms were neat and clean, excellent customer service.
Edith
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Edith, it's great to hear you appreciated the tidiness of your room at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're also thrilled our team's exceptional service exceeded your expectations. We look forward to the pleasure of welcoming you back in the future.
Kinda loud. Lots of slamming doors and paint scraping going on. And they charge you $25 for parking on top of the room rate. Decent hotel though.
Kena
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Kena, thank you for sharing your feedback. We're pleased that you found our hotel to be decent. We regret any disturbances experienced related to noise, and assure you that we continuously strive to maintain a calm environment for our guests. We understand your observations regarding the parking fee. It's a standard practice in many metropolitan hotels, designed to provide the best possible service and security for your vehicle. We hope to make your next stay even better at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr.
I really enjoyed the hotel. Very close to entertainment.
Griselda
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Griselda, we're delighted to hear that you had an enjoyable experience at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr. Our prime location near many entertainment options is one of the aspects our guests appreciate the most. We look forward to welcoming you back for another wonderful stay!
Kayla, we're thrilled to know you had an exceptional experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. Your words, "everything is perfect!" truly warm our hearts. Our team members will continue to strive for excellence in providing our guests with applaudable service. We look forward to your next visit.
10/10 Excellent
Leticia
7 Apr 2024
Liked: Cleanliness, amenities
Need more parking is too far
Leticia
Stayed 1 night in Apr 2024
Response from Hotel Management on 7 Apr 2024
Thank you very much Leticia for your excellent rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday.
Excellent customer service, very close to a variety of attractions, and easy access into the city!
Oscar
Stayed 1 night in Apr 2024
Response from Hotel Management on 7 Apr 2024
Oscar,Thank you so very much for your 5 out of 5 rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday and enjoy your day.
Thank you so very much Roberta for your 5 out of 5 rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday.
6/10 Okay
Adalberto
6 Apr 2024
Liked: Cleanliness, staff & service, amenities
Never clean my room and the parking was very expensive.
Adalberto
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Adalberto, addressing your concerns about the cleanliness and parking fees is important to us. We regret to hear your experience wasn't as expected. Our housekeeping team usually maintains a high standard of cleanliness, and we apologize if this was not reflected during your stay. With regards to the parking costs, we aim to stay competitive in our pricing while providing safe, secure options for all guests. We appreciate your feedback and will work diligently to improve our offerings.
8/10 Good
Steve
6 Apr 2024
Liked: Cleanliness, staff & service
Overall experience was good
Steve
Response from Hotel Management on 7 Apr 2024
Thank you for your feedback Steve. We hope you visit us the next time your travel plans bring you to Rosemont. Have a great day.
I was there for one night and the stuff was super friendly
Victor
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Victor, it's heartening to know you had a wonderful stay at the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. It's particularly gratifying that our team members made an impression with their friendliness. We're thrilled we could offer you a memorable experience and look forward to your next visit.
Love the ease of parking and the fact that it is within walking distance of everything! The restaurant choices are great.
Danielle
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Danielle, thank you for sharing your delightful experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're thrilled the convenient parking and close proximity to various attractions enhanced your stay. It's wonderful to hear you appreciated the selection of dining options as well. We look forward to welcoming you again in the future.
Beautiful hotel but parking & layout is inconvenient. Visitors get charged to park as if theyre parking downtown.
Renae
Stayed 1 night in Mar 2024
Response from Hotel Management on 2 Apr 2024
Thank you for staying with us Renae. We hope you choose to stay with us the next time your travel plans bring you to Rosemont. Have a great evening.
8/10 Good
Omoayena
Travelled with family, Travelled with family and small children, Travelled with partner
31 Mar 2024
Liked: Cleanliness, staff & service
The hotel itself needs updating. The furniture is definitely dated and it is obvious there hasn't been any recent updates. The room was very small and could barely fit two people. The bathroom did not have a vent. Ventilation was very poor and stagnant especially after using the bathroom. The pizzeria had great food. Parking was quite expensive as it is $25/night when the general parking is $15/daily. The pool was quite tiny but it was clean. Overall, we enjoyed our stay and I like the location is less than 10mins from the mall.
Omoayena
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Omoayena, thank you for sharing your experience at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr. We are glad that you loved the food in our pizzeria and appreciated our strategic location. However, it's clear that there were aspects of your stay that didn't quite meet expectations. Your feedback about the room size, amenities, and parking price has been duly noted. We are continually striving for updates and your insights will be beneficial in this ongoing process. Despite some setbacks, it's heartening to know you enjoyed your overall stay. We value your feedback and hope to welcome you back in the near future for an even better experience.
Pros: The lobby and restaurant areas in the hotel are clean, staff was nice, parking easy.
Cons: the room was not clean and in need of a few small repairs. There was a pile of pubic hairs in the corner of the shower. The desk had garbage on it. The mirror in the room had a drawing in dust on it. The bathroom mirror and towel hook were hanging off the wall.
Catherine
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Catherine, your detailed feedback is greatly appreciated. It's good to hear that you found our public areas tidy and parking convenient, and appreciated our friendly team. However, we're sorry to hear about your experience regarding room cleanliness and maintenance. Rest assured, improving these areas is a priority for us. Thank you for bringing these matters to our attention, we will use your feedback to better our services for future guests.
Large property, overall nice. Clean rooms. Staff at front desk were mediocre at best. They did not provide any information about the onsite dining options, or any of the other amenities whatsoever. Front desk was not busy or crowded at the time of my check-in. I did't expect a never ending conversation about the hotel, but a little more than what's your name would have been nice.
Samantha
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Samantha, thank you for sharing your feedback. At Crowne Plaza Chicago O’hare Hotel & Conf Ctr, we are thrilled to hear that you found our property appealing and rooms clean. However, we regret to know you felt our front desk team could've done better in providing comprehensive information. Your input is invaluable in our continual effort to improve guest experiences. We trust the rest of your stay went well and we're looking forward to welcoming you back.
10/10 Excellent
Karen
28 Mar 2024
Karen
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Apr 2024
Karen, it's wonderful to see that you had an excellent experience at the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. Your high rating truly means a lot to us. We eagerly await your next visit. Thank you!
Amazing staff checking me in and great eye contact and presence. 2nd time back will be back again
Adam
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Adam, we're thrilled you enjoyed your second stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, and felt warmly welcomed by our exceptional team members. Your kind words are greatly appreciated. We eagerly await your next visit!
Blair, we're thrilled you found our location convenient for your convention needs. We hope the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel, was satisfying in all other aspects of your stay as well. Look forward to hosting you again.
Alfredo, it's delightful to know you appreciated Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. Your comment "Nice place" is succinct and uplifting. Please consider us next time your travels bring you to Chicago.
It was not as nice as it seemed but it is average. Halls smelled like smoke. Breakfast was pretty good.
Carrie
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Carrie, thank you for sharing your experience. It's obvious that there were aspects of your stay that did not meet your expectations, particularly regarding the aroma in the corridors. Know that we strive to provide a smoke-free environment for all of our guests. We're pleased, however, to hear you found our breakfast offerings satisfactory. Rest assured, we've noted your concerns and will use them to continually improve our services. Your feedback is critical to us, thank you for taking the time to share it.
Mitchell, thank you for choosing Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's splendid to hear that your stay met your expectations. Our team here values your feedback and looks forward to seeing you in the future. Safe travels!
Ryan, thank you for sharing your feedback. We acknowledge your concern regarding the parking fees. Please know, that they're implemented in line with many urban locations to ensure the upkeep and security of our guests' vehicles. We're glad to hear your overall time with us at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel was positive and we hope you choose to stay with us again.
Thanks for the outstanding rating, Jose!We're delighted your time at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
Nancy, thank you for choosing Crowne Plaza Chicago O'hare Hotel & Conf Ctr and sharing your lovely experience. We're excited to hear your stay was excellent. Please, come back and visit us again soon.
8/10 Good
Bacilia
15 Mar 2024
Good and clean hotel.
Bacilia
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Bacilia, thank you for choosing to stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We are delighted to hear that you found our property to be clean and satisfactory. Your recognition is greatly appreciated and we hope to welcome you back for another comfortable stay in the future.
10/10 Excellent
Melissa
14 Mar 2024
Melissa
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Melissa, it's wonderful to see your high rating for Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. Your support truly means a lot to our team. We hope to have the pleasure of welcoming you back during your next visit to Chicago. Safe travels!
Elaine, it's a pleasure to hear that you had a five-star experience at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We look forward to making your future stays just as enjoyable.
My biggest complaint is the shuttle service. For a hotel that exploits its close location to the airport, the shuttle is virtually worthless accommodating the International terminal at ORD. If you have any significant luggage to handle, forget it. Take a cab. I have stayed here 3x prior. I like this hotel, but if you’re looking to leverage the shuttle, realize they supposedly run on the Half hour and they only accommodate Terminal 2. This may work for you.
Vince
Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Mar 2024
Thank you Vince for your valued feedback. We have addressed the issues with our shuttle service and will use this as a training tool to help improve our customer service. We truly regret that we failed to meet your expectations.
I loved this hotel !!! The complimentary breakfast was incredible !
MattShirley
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
MattShirley, it's delightful to hear such positive feedback. The Crowne Plaza Chicago O'hare Hotel & Conf Ctr team takes pride in providing an outstanding experience and it appears our complimentary breakfast left quite an impression. We eagerly await your return for another exceptional stay with us.
Great location to get to the airport although I was disappointed that the shuttle only ran till 10 PM and our flight came in at 11. The beds were very comfy and the rooms were great.
julie
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Mar 2024
Good morning Julie and thank you for choosing to stay at our hotel. We hope to see you the next time your travel plans bring you to Rosemont. Have a great day.
10/10 Excellent
Gabriela
4 Mar 2024
Gabriela
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Thank you for the wonderful rating, Gabriela!It's fantastic you enjoyed your time at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
10/10 Excellent
Benigno
Travelled with family and small children
4 Mar 2024
Excellent service
Benigno
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Benigno, it's wonderful to hear that you appreciated the excellent service at Crowne Plaza Chicago O'hare Hotel & Conf Ctr. We're delighted to have been able to contribute to your positive experience. Your feedback encourages our team members to continue doing their best to ensure all guests have a comfortable and enjoyable stay. We hope to welcome you back soon.