Terrace/patio

Reviews of Courtyard by Marriott Chicago Schaumburg/Woodfield Mall

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1003 reviews" "
Rating 8 - Good. 271 out of 1003 reviews" "
Rating 6 - Okay. 85 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

lekeesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was pleasant
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again
Stayed 2 nights in Mar 2024

8/10 Good

Meggi, Tolono

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We love this Courtyard because of the price and location. I do think the rooms could use some updating, but the building itself is nice and clean. I will say this passed time we stayed, our room smelled strong of cat pee and there was no removing the smell. Felt like the specific room we were in, could have definitely been cleaner and could use a deep clean. I notified the front desk of the smell as well. I felt like the smell was on me when we left the room and cat per is the worst smell ever.
Stayed 1 night in Feb 2024
Response from Andrea Front Desk Supervisor on 20 Feb 2024
Thank you for taking the time to write a review. I am sorry to hear that you had a less than memorable stay with us. We will be sure to pass along your feedback to team, Have a great evening.

10/10 Excellent

Rakesh

Stayed 1 night in Jan 2024

8/10 Good

Mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Dec 2023
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you for review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Richard

Business traveller
Liked: Staff & service
Key entry system old design with the need for new keys every time I returned to the hotel.
Stayed 3 nights in Jan 2024
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you for your perfect 5/5 review! We are glad to see you enjoyed your stay. In good news we are in talks to get our Mobile keys up and running in the near future. That will help with the key issues.Thank you

10/10 Excellent

LITANYA

Liked: Cleanliness, staff & service, property conditions & facilities
AWESOME
Stayed 2 nights in Dec 2023
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you Amy for your perfect 5/5 review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you Amy for your perfect 5/5 review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Amarbayasgalan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you Amy for your perfect 5/5 review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emerson Romero on 31 Dec 2023
Thank you for your 10/10 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 Excellent

CANDICE, Mountain

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is very nice and the price was super reasonable. Only complaint I would have is there was no outlet cover on the wall. If I had children I would not have wanted to stay in this room. Other than that everything was great!! Staff is awesome.
Stayed 1 night in Dec 2023
Response from Emerson Romero on 31 Dec 2023
Thank you for your 5/5 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!!
Excellent hotel! Clean, updated and very friendly staff Claudia went out of her way to make us feel welcome and accommodated us in our every need We had four other family members also staying at the hotel and all of us had a great experience Would highly recommend and will definitely be back Thanks again to Claudia for making our three day stay so enjoyable!
Stayed 2 nights in Dec 2023
Response from Andrea Front Desk Supervisor on 27 Dec 2023
Thank you for your 10/10 review. I am so pleased to hear that Claudia was able to provide you with a memorable stay. I will be sure to share this with the team. We look forward to seeing you the next time that you are in the Schaumburg area! Thank you

10/10 Excellent

Andrzej

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 27 Dec 2023
Thank you for your review and rating us a perfect 10! We are so glad that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 27 Dec 2023
Thank you Erica for sharing your review. We are pleased to see that you had an enjoyable stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emerson Romero on 23 Dec 2023
Thank you so much for your kind review!We hope to see you again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 16 Dec 2023
Thank you for your perfect 10 review. We are so pleased you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our needs. Woodfield mall, lots of restaurants, 10 min from Medieval Times, easy on/off expressway. Room was nice, pool was small but adequate for the kids.
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 16 Dec 2023
Thank you for taking the time to share you review. it looks like you enjoyed your stay and we were pleased to have you. We hope to see you again soon!

8/10 Good

Sankar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 16 Dec 2023
Thank you for your review, It looks like you had a great stay. We look forward to seeing you again the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Andrew, mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!!
Stayed 3 nights in Nov 2023
Response from Andrea Front Desk Supervisor on 16 Dec 2023
Thank you for your kind review. Andrew, we are glad you love our hotel and we look forward to seeing you again soon.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Stayed 1 night in Nov 2023
Response from Andrea Front Desk Supervisor on 20 Nov 2023
Thank you for taking the time to provide your feedback. We are pleased that you were able to rate us a 10/10. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Meggi, Tolono

Stayed 1 night in Nov 2023
Response from Andrea Front Desk Supervisor on 16 Dec 2023
Thank you for taking the time to do a review. We are pleased you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andrea-Front Desk Supervisor on 5 Nov 2023
Thank you for your 5/5 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 Excellent

Caitlyn

It was busy with only one person checking in but she was amazing and so nice
Stayed 1 night in Oct 2023
Response from Andrea Front Desk Supervisor on 22 Oct 2023
Thank you for your kind words. I am so glad that you had a warm check in experience. I appreciate your kind words and will be sure to share with the team.Thank you

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and friendly staff
Stayed 1 night in Oct 2023
Response from Andrea Front Desk Supervisor on 20 Oct 2023
Thank you for taking the time to provide a review of your recent stay with us. We are so pleased that you enjoyed your stay and the team here. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only disappointment was I was unable get free coffee in the morning for my travel mug. I may have misunderstood the breakfast situation, however. The room, the front desk were all top notch!
Stayed 1 night in Sep 2023
Response from Andrea Front Desk Supervisor on 4 Oct 2023
Thank you Leslie for your great review! I understand about the coffee as we all love our coffee here, too. We are so glad that you found our desk staff top notch we are very lucky to work with such talented individuals. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceedingly friendly and professional. Everyone that we encountered took pride in their work and was dedicated to providing an outstanding experience for us. Especially the front desk and restaurant staff.
Stayed 1 night in Sep 2023
Response from Andrea-Front Desk Supervisor on 4 Oct 2023
Thank you for taking the time to provide such a kind review. We are so pleased that enjoyed the staff. We are very fortunate to have the pleasure to work with such dedicated, passionate individuals each and everyday. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Andrea Front Desk Supervisor on 22 Oct 2023
Good Evening,Thank you for taking the time to write a review from your recent stay. We are very pleased that you were able to give us a 5/5. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Jeff

Travelled with partner
Great staff af front desk. Very pleasant and considerate.
Stayed 1 night in Sep 2023
Response from Andrea Front Desk Supervisor on 26 Sept 2023
Thank you for your great review! We are so pleased that you found our front desk staff to be great! We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 Excellent

Travon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy. Hotel room was very clean. Staff was very accommodating. My wife and I Anniversary was the day of our stay and a staff member brought us a bottle of champagne, with wine glasses and a note saying Happy Anniversary which we really appreciated. We will definitely be staying here again the next we are in Schamburg.
Stayed 1 night in Sep 2023
Response from Andrea Front Desk Supervisor on 26 Sept 2023
Thank you for taking the time to write a review and happy Belated Anniversary! We are so glad that you enjoyed yourselves while in our hotel. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

8/10 Good

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
They were very helpful
Stayed 3 nights in Sep 2023
Response from Andrea Front Desk Supervisor on 26 Sept 2023
Thank you for your kind review, Gary. We are glad that you found our staff to be helpful. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 Excellent

Anuj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpfull
Stayed 1 night in Sep 2023
Response from Andrea-Front Desk Supervisor on 26 Sept 2023
Thank you Anuj for your review. We are so pleased that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Dhara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrea-Front Desk Supervisor on 20 Sept 2023
Dhara,Thank you for scoring us a perfect 10. We are pleased to see that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Tynisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I been coimg here i like the area.
Stayed 1 night in Sep 2023
Response from Andrea Front Desk Supervisor on 20 Sept 2023
Tynisha,Thank you for your great review. We are so happy you enjoyed your stay and look forward to seeing you on your next visit to the Schaumburg area.Thank you

10/10 Excellent

Jeff

Travelled with family
Liked: Amenities
Great service at the front desk.
Stayed 1 night in Sep 2023
Response from Andrea Front Desk Supervisor on 20 Sept 2023
Jeff,Thank you for taking the time to provide us with feedback from your recent stay. We are very pleased that you enjoyed your stay and experienced great service front our front desk team. We pride ourselves on our service. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

8/10 Good

Disha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quite, clean and convenient!
Stayed 1 night in Aug 2023
Response from Andrea Front Desk Supervisor on 26 Aug 2023
Thank you for your review. We are glad that you found our hotel to be quite,clean and convenient. We pride ourselves on being the cleanest hotel in the Schaumburg area. We hope to see you again soon the next time that you are in the Schaumburg area. Thank you

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is not near the mall though that is what it advertises. It also does not include complimentary breakfast. A coffee and an egg sandwich cost $21. Seriously? A soulless hotel in a soulless town.
Stayed 1 night in Aug 2023
Response from Tyler on 24 Aug 2023
Hi John,Thank you for staying with us and leaving a review on Expedia! I apologize you didn't have a stellar experience. Our goal is to be the cleanest and friendliest hotel in Schaumburg. I am sorry to hear that you thought our hotel was "soulless". We have quite a team of creative, driven, & unique individuals that really give the Courtyard Schaumburg it's soul. Our Bistro tier pricing is in line with the market. Courtyard by Marriott hotels do not offer complimentary breakfast across the 1,000 + properties around the world. Our hotel is located .5 miles from Woodfield Mall. This is a 3-minute drive and a 10-minute walk. I hope to have you back in the future for a superior experience.Thank you,TylerGeneral Manager

10/10 Excellent

DANIEL, Washington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed where we needed. Weekend escape to enjoy Medieval Times, IKEA, and a little shopping. Pleasant stay. Will come back, if the fates allow.
Stayed 1 night in Aug 2023
Response from Andrea Front Desk Supervisor on 26 Aug 2023
Thank you Daniel for your review. We are glad that you enjoyed your weekend getaway and look forward to seeing you the next time that you are in the Schaumburg area. Thank you

8/10 Good

Zdzislaw

Stayed 2 nights in Aug 2023
Response from Andrea-Front Desk Supervisor on 20 Sept 2023
Thank you Zdzislaw for your 4/5 review. We are pleased that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you,

6/10 Okay

Randi

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we were given smelled like cat piss but luckily they had another room for us that just smelled a little musty. It was clean, no bed bugs. Outdated. Favorite part was the starbucks and food area in lobby. They told us there were football players staying there and it sounded like they were playing football in the halls at 12 am on Saturday night.
Stayed 2 nights in Aug 2023
Response from Andrea-Front Desk Supervisor on 20 Aug 2023
Thank you for taking the time to share you thoughts with us. Your experience is not typical and this has been reviewed by our housekeeping and Engineering team. We hope that you will give us another try next time that you are in the area. Thank you

6/10 Okay

Kevin

Liked: Cleanliness, room comfort
Disliked: Staff & service
Forget about having coffee
The coffee shop closes at 10am if that’s not enough the woman who work at the coffee shop are rude and this isn’t the first experience with the same women at the coffee shop. We stood there before and had issues with the service at the coffee shop. The manager was informed about the situation but he said it’s Marriott’s policy to close the STARBUCKS COFFEE SHOP, at 10am ok then
Stayed 2 nights in Aug 2023
Response from Courtyard Schaumburg on 20 Aug 2023
Thank you for taking the time to provide your feedback. We are sorry to hear of the issue you had with the Bistro. Our hours are in Line with Marriott Standards. We hope you have a nice evening.

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only needed to stay to visit family, so didnt really need all the amenities during the day. I did; however, appreciate all the dining options nearby without creating too much noise or traffic.
Stayed 3 nights in Aug 2023
Response from Andrea-Front Desk Supervisor on 20 Aug 2023
Thank you for taking the time to write us a review and the perfect score. We are glad that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Andrea-Front Desk Supervisor on 20 Aug 2023
Thank you for taking the time to write a review. We are so pleased that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Andrea-Front Desk Supervisor on 20 Aug 2023
Thank you for staying with you and your great review! We are pleased that you had a great stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Prices too high for a suburban property. We are used to paying Chicago prices for drinks and breakfast, etc. but didn’t expect to see such high charges in Schaumburg.
Stayed 1 night in Aug 2023
Response from Courtyard Schaumburg on 20 Aug 2023
Thank you for taking the time to write a review. I understand how you feel about the price of the menu items however they are in line with the area hotels. We look forward to seeing you the next time that you are in the area.

8/10 Good

Thomas

Stayed 1 night in Jul 2023
Response from Andrea-Front Desk Supervisor on 20 Aug 2023
Thank you for your great review! It looks like you had a great stay! We hope to see you the next time that you are in the Schaumburg area.Thank you

4/10 Poor

Brittany

Stayed 1 night in Jul 2023
Response from Andrea Front Desk Supervisor on 20 Aug 2023
Thank you for taking the time to write a review. We pride ourselves on our service and cleanliness and hope that you will give us another try when you are in the area.Thank you

10/10 Excellent

Georgi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Andrea Front Desk Supervisor on 20 Aug 2023
Thank you for taking the time to provide us with a review. It looks like you had a great stay! We look forward to serving you the next time that you are in the Schaumburg area. Thank you

2/10 Terrible

Payton

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t book through third party ! I got so screwed on a room because Expedia said the room slept 6… it had a king bed and a pull out, where does that sleep 6? But of course they didn’t make it right even after I explained that I even called and spoke to an employee (I believe the name was Claudia?) who confirmed I would have 2 double beds and a pull out. I had 3 adults and 3 children all kids under 8. I already hate traveling and putting everyone in a hotel and this topped it off. They did give us two roll away beds.. they were gross, uncomfortable, and took up the entire room. All in all it ruined the trip no more Expedia and no more courtyard Marriott. I’m a District manager for a pizza place if someone isn’t happy, I give anything to make it right. There was just bland sorrys but I can’t help it is what it is. No your room says it sleeps 6 so it should have 6 places for people to sleep or you should make it right. The roll away beds were not what I paid for. 2/10 experience because of this.
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Andrea-Front Desk Supervisor on 20 Aug 2023
Thank you for your review and your great rating. We are glad that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 Excellent

kuljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Andrea-Front Desk Supervisor on 16 Aug 2023
Thank you for your perfect 5/5 rating and your review. We are glad that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you,