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Reviews of Country Inn & Suites by Radisson, Chicago O'Hare South, IL

3 out of 5
Country Inn & Suites by Radisson, Chicago O'Hare South, IL
777 East Grand Avenue, Bensenville, IL

Reviews

6.4
Rating 10 - Excellent. 272 out of 1002 reviews" "
Rating 8 - Good. 180 out of 1002 reviews" "
Rating 6 - Okay. 188 out of 1002 reviews" "
Rating 4 - Poor. 177 out of 1002 reviews" "
Rating 2 - Terrible. 185 out of 1002 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Oluyemisi

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at, close to the airport and has shuttles to and from the airport!
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Oluyemisi,We are delighted that you decided to stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

4/10 Poor

Belinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Belinda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Vicky

Liked: Staff & service, amenities, property conditions & facilities
Breakfast bar was great.
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Vicky,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Mercedes

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff is unorganized and seems like they need more training. Took a long time to even check in. Room is nice
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Mercedes,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Camilo

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelent Service
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Camilo,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Christina,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

Jennifer

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Location needs a deep clean. Vents are all covered in inches of dust. Beds are hard and furniture is uncomfortable. Pool is very cold and hot tub is barely warm. Husband went into the hot tub the first day and when he got out and water evaporated, he said his skin was burning from the chemicals. Seemed like they kept adding more chemicals instead of properly cleaning it. Also, husbands keycard needed to be reset no less than 20 times while we were there. Very inconvenient. Location shares a parking lot with another hotel chain. Not sure if that place is owned by the same owners or is any better, but I would definitely not stay at this location ever again.
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Jennifer,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Debra, Chicago

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The beds were hard and very uncomfortable. We had teenagers in the next room and sounded like they were having wrestling matches. No one from the frotdesk came up to talk with them. Went to go do laundry in their facility and was out of order. Told me to go across the parking lot to the Hoiday Inn. There internet is very poor here. My daughter had a issue with her vehicle and could not get the ap to work on her phone. The frontdesk said that people were making them aware of the car, but they never text anyone staying there f ths was there vehicle. Besides every hotel I've stayed in you fill out on a card with a card with year, make , model, color and plate number just in case of an issue. They DO NOT. The bottlom of the pool is peeling. Don't know how often they clean it but a lot of hair. Bathroom walls were cracked and peeling so bad. Paint splatter on floor and cabinet shelves of sink. Smeared brown paint on the whites walls and left it. Had meet a few different people there that said they would never come back here.even if it was for free. Also breakfast was nothing to brag about. Thought i was eating powered scrambbled eggs like the Army. Oh and it takes about 7-10 mins to finally get ht water fr shwers.
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Debra,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

KENICHI

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Wifi didn’t work. Hot water wasn’t stabilized to come out. Rest was nice.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Kenichi,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Denise

Liked: Cleanliness, staff & service
Very helpful
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Denise,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Sanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Sanna,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Cheye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Cheye,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the feel of the property
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Denise,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no issues, was there for 3 days
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Vanessa,We are delighted that you decided to stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Gina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible experience. The room was nothing like the pictures or as described. It was dirty. No blackout drapes as promised. They said it was sound proof. It most certainly was not, and being close to the airport and the highway, it was very annoying. There was no clock in the room. After having left hotel to grab food, we discovered that our first floor windows, that opened all the way, were unlocked, and the screen had been popped out. Feeling worried about the safety of our belongings, we tried the safe. It was installed sideways, and did not open. We asked the front desk for help, and the guy didnt speak enough english to understand or help me. Another employee came and abruptly dismissed my concerns by telling me none of the safes work. To top things off, we then discovered that the emergency fire route information that is legally required to be in the room, was not for our room. So incase of a fire, we would be in trouble if we didnt realize it was for a totally different way. Telling the manager we felt dirty and unsafe, we asked of we could please cancel the next nights reservation. He again dismissed us with a no. Offered no apologies, assistance, or sympathy. Terrible
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Gina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Em

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Em,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Azelea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Azelea,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Henrique,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Micheal,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Karen L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. This was our 2nd stay here.
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Karen,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Jagjeet

Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Jagjeet,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Heather

Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Heather,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Daniel, Bloomington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub wasn’t hot!!!!!! Too many kids in the hot tub and using it as a swimming pool ! There should be signs for adult use only !! Too many kids running thru the halls ! But overall 5/10 ! Hope next visit should be better
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Daniel,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Lillian

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel wasn't terrible. And the continental breakfast was fine. But the indoor pool was freezing, almost none of the kids (mine and other guests) could even swim in it. And I booked this hotel for the pool. The hot tub was luke warm at best and when a guest complained, the staff member said it was at 96°F, it was not and they just walked off(it was more like 75°F) Other guests had issues with not getting hot water in there showers. Hopefully that issues gets resolved. But it was clean and for the most part staff were friendly. I'd go back if i needed a quick place to sleep for a night, but definitely not for a vacation. Ended up leaving early.
Stayed 10 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Lillian,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
So far it’s ok
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Nicole,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Quoinda Yaquze Manning

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is great u can just tell they dont clean routinely as they should , it smells like smoke in the rooms and some of the sockets dont work properly
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Quoinda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Douglas

Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Douglas,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite clean and comfy and the breakfast was good as well Easy check in and out
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Cynthia,It was great to have you staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Marcela,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Karen,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Erick

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will try to be as objective as possible but it is hard. To begin the front desk was rude, he asked me how many people ? I said 7 in two rooms 4 adults three kids he counted us like if he did not believe it. Then we went for the pool and hot tub terrible attitude when I asked why was the pool water cold and the hot tub colder? He claimed that was standard and nothing he could do about it, the room was ok but the bathroom was in bad shape, I waited 5 minutes for the hot water to come, I will try to upload pictures of the peeling paint and damaged wall. The worst is the text message I received saying that for my second night they will not clean my room. I demanded for my two rooms to be cleaned at the front desk but they said no! Only clean towels, I have never heard about this every third day policy. I understand they are trying very hard to save money but they are really hurting the name brand of Country Hotels. I was expecting a lot more and have a nice time with my family in the pool but the entire experience was terrible with the cold water. I will Never come back here.
Stayed 2 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Erick,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was in a decent location close to O’hare and breakfast was a a good standard for a country inn. The room we stayed in had several opportunities for paint, chipped and peeling or just not finished. The facility was not dirty and smelled of fabuloso but need cosmetic updates. Friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Jason,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Amy, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If ever to the area will stay again
Stayed 3 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Amy,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Johnathan, Winter Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Johnathan,Thank you for choosing us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Corina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit dirty but when I asked to have someone clean I was sent to another room where i had to inspect if it was clean enough. I had them clean one more time before I changed. Very accommodating
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Feb 2024
Dear Corina,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Cindy

Liked: Cleanliness, staff & service
We have stayed at this property a few times in the past and each time was good except this last stay on 02/03/24 upon arriving everything was great easy check in room in good condition but the purpose of our stay was to get in the Whirlpool to just unwind and release so stress from our work week, first off it was full of kids under the age limit, once the kids finally got out and we had a chance to get in the water was lukewarm literally the jet was blowing out cold water my significant other didn’t even get in, we decided to go back to our room and try again in the morning 02/04/24 to our surprise the same thing I did inform management of this problem and was told it was was on 100 there’s no way it could’ve been that high with the water being again luke warm no discount was offered no nothing unfortunately we will not be returning to this facility as the whirlpool was the purpose of our stay
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Cindy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Tracy

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Bed very uncomfortable made my body hurt. Place needs to be updated for the price. The guys at desk very nice.
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Tracy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Surinder

Stayed 1 night in Jan 2024
Response from General Manager on 21 Mar 2024
Dear Surinder,Thank you for choosing us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Marcela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2023
Response from General Manager on 24 Jan 2024
Dear Marcela,Thank you for choosing us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Bithiah

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Bithiah,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Stefanie

Travelled with family, Travelled with family and small children, Travelled with group
For as cheap as it was I was expecting to “get what I paid for “. It exceeded my expectations. *The pool was spacious (not super warm but not freezing !) The hot tub could’ve been warmer but, it did the job. There were pool towels in stock for us and the hours were great. *I reserved the least expensive room and was glad there was a microwave & fridge. I always check for bed bugs when I stay at a hotel - I found none. The sheets had a couple small old cigarette holes in them but that doesn’t affect my sleep so who cares! The room did the job for what I paid . The only thing that sucked was not getting hot water to take a shower. I ran the water for 40 minutes hoping it would warm up and it never did. I started one night so this was still not a big deal to me. *Breakfast exceeded my expectations ! There was Biscuits and gravy and they were delicious! There was also scrambled eggs, waffle maker, bagels, English muffin, muffins, fruit , yogurt cereal etc etc . Nice to see a hotel still giving a decent breakfast. All in all - you can’t beat the price considering there’s an indoor pool and hot tub and free breakfast. No its not the fanciest , yes there’s stains on the carpet , yes you can sometimes get a small whiff of smoke from some jerk who doesn’t follow rules but you have to look past that and enjoy the perks !
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Stefanie,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the entire building and staff ignored fixing the issue. Management was rude and used vulgar language. Stay away
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Michael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Salvatore

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold on bathroom ceiling, asked front desk 3 times to have the people above us to stop stomping and running around. Checked in at 4:330 pm, Checked out 8:30 pm. Should not have to pay for this. Cold below zero and had to find another place to stay. Terrible.
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Salvatore,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

LUIS G

Stayed 6 nights in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Luis,Thank you for choosing us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Okay

Ashly

Travelled with partner
Liked: Staff & service, amenities
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Ashly,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

james

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go there!!!
The room had wires hanging from the ceiling where the smoke detector was supposed to be. There was a piece of metal frame in the corner of room. The cable kept going out and i had to keep going to fro t desk to ask for them to come check it out. The hot tub was cold as the swimming pool was. The room was paid for by my company and they asked me for the credit card used to book room. So i had to wait another 30 minutes so they could deal with other customers.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear James,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Amalia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beds were to be made on the third day and were not. No personal items were on the beds. Rooms were nice. Hallway carpets had holes. Hot tub and pool heat was not on.
Stayed 6 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Amalia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Dear Justin,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Daniel, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Daniel,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Lexyboo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Lexyboo,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager