Standard Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Reviews of Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 215 out of 419 reviews" "
Rating 8 - Good. 121 out of 419 reviews" "
Rating 6 - Okay. 47 out of 419 reviews" "
Rating 4 - Poor. 24 out of 419 reviews" "
Rating 2 - Terrible. 12 out of 419 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the easter deco at the lobby
Stayed 2 nights in Mar 2024
Response from Samjhana Shah on 18 Mar 2024
Thank you so much! We're thrilled you enjoyed our Easter decorations in the lobby. We always aim to create a festive and welcoming atmosphere for our guests. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Jeffrey, Columbus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice price ,clean ,staff was very welcoming
Stayed 1 night in Mar 2024
Response from Samjhana Shah on 18 Mar 2024
We're delighted to hear that you found our pricing fair, appreciated the cleanliness, and felt welcomed by our staff. Providing a comfortable and welcoming experience is our top priority, and we're glad we hit the mark during your stay. If there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We look forward to welcoming you back again soon!

10/10 Excellent

doris

Liked: Cleanliness, staff & service, property conditions & facilities
The accommodations were excellent, Location to nearby shopping was good.
Stayed 1 night in Feb 2024
Response from Samjhana Shah on 21 Feb 2024
Dear Doris,Thank you very much for your kind words! We're thrilled to hear that you found the accommodations excellent and that our location suited your shopping needs. Your satisfaction is our top priority, and we're delighted to have contributed to your enjoyable stay. Should you plan to visit again, don't hesitate to reach out. We'd love to welcome you back!Best regards,

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Feb 2024
Response from Jessie Perez -Regional Manager on 19 Feb 2024
Thank you for Choosing the Holiday Inn Express & Suites Chicago West. We look forward to serving you in the near future.

6/10 Okay

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Easy to park
Stayed 2 nights in Feb 2024
Response from Samjhana Shah on 6 Feb 2024
Thank you for taking the time to share your experience! We're glad to hear that you found our parking facilities to be easy to use. Ensuring convenient parking options for our guests is important to us. We appreciate your feedback and hope to see you again soon. If you have any other comments or suggestions, please don't hesitate to let us know.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel with extremely friendly staff
Stayed 1 night in Feb 2024
Response from Samjhana Shah on 6 Feb 2024
Thank you for your feedback! We're delighted to hear that you found our hotel to be very clean and our staff extremely friendly. Providing exceptional service and a comfortable environment for our guests is our top priority. We appreciate your kind words and look forward to welcoming you back in the future. If you have any further comments or suggestions, please feel free to share them with us.

8/10 Good

cory

Stayed 4 nights in Jan 2024
Response from Jessie Perez -General Manager on 18 Jan 2024
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 Excellent

Jatinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jessie Perez -General Manager on 18 Jan 2024
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

8/10 Good

Timothy R.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, & friendly staff
Stayed 1 night in Dec 2023
Response from Jessie Perez -General Manager on 18 Jan 2024
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 Excellent

James

Travelled with family
Liked: Amenities
Nice and clean easy to find great service.
Stayed 1 night in Jan 2024
Response from Samjhana Shah on 6 Feb 2024
Thank you for your review! We're thrilled to hear that you found our hotel nice, clean, and easy to find, and that you enjoyed our great service. Providing a pleasant experience for our guests is our priority, and we're glad to hear that we succeeded. Your feedback is greatly appreciated, and we hope to welcome you back soon. If you have any further comments or suggestions, please feel free to share them with us.

10/10 Excellent

Keith

Stayed 1 night in Dec 2023
Response from Jessie Perez -General Manager on 18 Jan 2024
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 Excellent

nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location clean and up to date rooms
Stayed 1 night in Dec 2023
Response from Jessie Perez -General Manager on 18 Jan 2024
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people running the hotel were very friendly and our room was exceptional. Very clean. The free breakfast in the morning was very good with many selections. Will definitely be back when we are in the area.
Stayed 1 night in Dec 2023
Response from Jessie Perez -General Manager on 18 Jan 2024
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great two-day stay. Clean, easy check-in/out, breakfast was solid, and the pool was clean. Only downsides I ran into was the pool area was pretty cold(so limited swimming), and a few really loud kids post 11pm(not the hotels fault at all). Would highly recommend!
Stayed 2 nights in Dec 2023
Response from Jessie Perez -General Manager on 18 Jan 2024
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

6/10 Okay

Bevery

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I had a queen beds room. One of the beds the sheets were wrinkled and had not bed changed, one pillow case had makeup on it. It clear to see it wasnt changed. Night person was not at the front desk and a note was left back soon another guest had been waiting 20 mins. No coffee made a 5 am when we left, they have stated they have coffee 24/7... Rethinking of I'll be back.
Stayed 1 night in Dec 2023
Response from Ysabel Vasquez - Front Office Manager on 5 Dec 2023
Good afternoon Ms Bevery We really appreciate your feedback to help us to do some improvements. I'm apologize for the experience during your stay, we take you reviews as reference to talk with the department on charge.King regards

10/10 Excellent

Steve

Stayed 2 nights in Dec 2023
Response from Jessie Perez -General Manager on 18 Jan 2024
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great breakfast and it was decorated so pretty for Christmas!
Stayed 3 nights in Nov 2023
Response from Jessie Perez -General Manager on 18 Jan 2024
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 Excellent

Samantha

Stayed 2 nights in Nov 2023
Response from Jessie Perez -General Manager on 18 Jan 2024
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

8/10 Good

Debra

Liked: Property conditions & facilities
Stayed 5 nights in Oct 2023

2/10 Terrible

Austin

Stayed 1 night in Nov 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and a great breakfast !
It was very clean. We chose to stay here because we’re seeing a concert at the Arcadia way Lyft ride there in back. Because parking is hard to come by near the theater. Breakfast was really good great selection and lots of seating. Would stay here again when seeing another concert for sure .
Stayed 1 night in Nov 2023

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessie Perez -General Manager on 2 Nov 2023
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and very well kept. The staff was also friendly. The rooms were very clean and nice.
Stayed 3 nights in Oct 2023
Response from Jessie Perez -General Manager on 2 Nov 2023
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

6/10 Okay

Lauren

Liked: Cleanliness, property conditions & facilities
We asked to move our room from the first floor to second due to it being next to the kitchen. The front desk staff seemed annoyed by this. They did it and accommodated, but if someone is working the front desk they should be friendly.
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Manager on duty - Unable to manage
Nice, clean hotel and comfy beds. Great food choices for breakfast, including some hot items. My beef was with Ysabel the front manager, who couldn't manage to resolve my issue. The male manager on duty the previous evening told me I would NOT have to pay the $10 extra person charge (3 in a room with 2 queen beds..), but when I went to check out, Ysabel fought with me about it. Telling me she had to call Expedia, yadda, yadda. After 10 minutes of discussing that the evening Holiday Inn manager said I wouldn't have to pay the $10 fee even though Yenae, the assistant, was present for both exchanges and reluctantly confirmed that yes, the night manager did say that.
Stayed 1 night in Oct 2023
Response from Jessie Perez -General Manager on 13 Oct 2023
Good Afternoon,Thank you for your feedback, I was looking at your confirmation and noticed to had an extra person in the room which caused the rate to be higher.

8/10 Good

Kim H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessie Perez -General Manager on 2 Nov 2023
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

10/10 Excellent

Hector, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel and location.
Stayed 2 nights in Sep 2023
Response from Jessie Perez -General Manager on 13 Oct 2023
Thank you so much for your feedback, we hope to see you in the near future.

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ysabel Vasquez - Front Office Manager on 23 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Chicago West- St Charles.We really appreciate your loyalty, We hope to have you back soon.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and very comfortable!!
Stayed 2 nights in Sep 2023
Response from Ysabel Vasquez - Front Office Manager on 23 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Chicago West - St Charles.We really appreciate your loyalty and hope to have you back soon.

6/10 Okay

Vynette

Travelled with partner
Liked: Cleanliness, staff & service
Convenient to stores and shopping. Just located in a crumbly parking lot. 2 tables outside door overlooking parking lot. No outside interest . Also wish hotels didn't use such strong smelling cleaners etc. That is the first thing I notice when I walk in.
Stayed 2 nights in Sep 2023
Response from Samjhana Shah on 17 Sept 2023
Dear Vynette,Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your input, as it helps us enhance our guests' experience.We're pleased to hear that you found our hotel's location convenient for stores and shopping. Your comment about our parking lot is duly noted, and we will work to improve its condition.Regarding the outdoor seating, we do have 2 tables and chairs by the side of the hotel.Your feedback about the strong-smelling cleaners is essential to us. We will take steps to address this issue to ensure a more pleasant atmosphere upon your next visit.We value your feedback and hope to have the opportunity to serve you better in the future. If you have any further comments or suggestions, please do not hesitate to reach out.Warm regards,

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really nice and very good customer service.
Stayed 1 night in Sep 2023
Response from Samjhana Shah on 17 Sept 2023
Dear Linda,Thank you for your kind words and positive feedback! We are delighted to hear that you had a great experience with our staff and received excellent customer service during your stay.Our team takes pride in providing exceptional service, and your appreciation motivates us to continue delivering the best to our guests.If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back on your next visit!Warm regards,

10/10 Excellent

colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ysabel Vasquez - Front Office Manager on 23 Sept 2023
Thank you for your feedback is extremely valuable to us.We really appreciate your loyalty and hope to have you back soon.Holiday Inn Express CHICAGO WEST - ST CHARLES.

4/10 Poor

Greg

Business traveller
Disliked: Room comfort
Stayed 3 nights in Aug 2023
Response from Jessie Perez -General Manager on 28 Sept 2023
I'm so sorry for the low score. Please let me know if you need assistance to correct the matter.

10/10 Excellent

Soumya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jessie Perez -General Manager on 25 Aug 2023
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

6/10 Okay

Katherine E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and clean.
Stayed 4 nights in Jul 2023
Response from Jessie Perez -General Manager on 25 Aug 2023
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

6/10 Okay

Darin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay usually - bad guest above us.
We've stayed her multiple other times when coming to St Charles. Our son will be getting married up there next June and her family is from there. Always love the stay but this time we had a horrid time sleeping as the guest above us in 319 was yelling & arguing with other, loud noises that woke us up throughout the night.
Stayed 1 night in Aug 2023
Response from Samjhana Shah on 17 Sept 2023
Dear darin,Thank you for your continued loyalty to our hotel, and we greatly appreciate your feedback. We apologize for the disturbance you experienced during your recent stay in room 319.It is disappointing to hear about the noise disruptions from the guest above you. We understand that a peaceful night's sleep is essential, and we sincerely apologize for the inconvenience this caused you.Please know that we take your feedback seriously, and we will take measures to address noise-related issues to ensure a more comfortable stay for you and all our guests in the future. If you encounter such issues during your son's wedding in June, please don't hesitate to reach out to our front desk staff for immediate assistance.We hope your next visit will be more enjoyable, and we look forward to being part of your son's special day.Warm regards,

8/10 Good

Mark

Stayed 1 night in Aug 2023
Response from Jessie Perez -General Manager on 25 Aug 2023
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

8/10 Good

martin

Stayed 2 nights in Jul 2023
Response from Jessie Perez -General Manager on 25 Aug 2023
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Didn't like that the pool was close and one of the reason i book an room there was the pool and i call them before booked i room and they told that the pool will be open but i was closed
Stayed 1 night in Jul 2023
Response from Ysabel Vasquez - Front Office Manager on 19 Jul 2023
We really apologize for the inconvenience, this may had caused you. Safety is number one priority. if is not safe for you and your family , the pool will not be open unfortunately the day you stayed someone had an accident in the pool and need it to be closed to treat the water in the pool. If you have any further question feel free to call me at any time.

10/10 Excellent

Beverly

Stayed 1 night in Jul 2023
Response from Ysabel Vasquez - Front Office Manager on 6 Aug 2023
Thanks for your loyalty, we hope to see you soon.

8/10 Good

Kelly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023
Response from Ysabel Vasquez - Front Office Manager on 19 Jul 2023
Thank you for your loyalty ,we are delighted to know you enjoyed your stay with us. We hope to serve you in the near future!

6/10 Okay

Bob

Stayed 3 nights in Jul 2023
Response from Jessie Perez -General Manager on 25 Aug 2023
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location. Would stay again.
Stayed 1 night in Jul 2023
Response from Jessie Perez -General Manager on 14 Jul 2023
Thank you for your positive review, we hope to welcome you to our hotel in the near future.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and comfortable and had an abundance of plugs and ports for our phones and laptops.
Stayed 1 night in Jul 2023
Response from Front office Manager on 8 Jul 2023
Mr FrankThank you for sharing your experience at Holiday Inn Express and Suites- St Charles. We're thrilled to hear that you enjoyed our comfortable room and facilities.We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel again soon.Sincerely,Ysabel Vasquez Front office Manager

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service
The hotel was updated with beds and furniture. Other parts seemed a bit run down and needing attention. The free breakfast needs some help as the cereal choices are limited and the milk is kept out (not refrigerated). The hotel seems muggy inside too. The water fountain / water bottle filler dispensed lukewarm water and didn’t taste filtered. It was gross. Staff was kind and helpful.
Stayed 3 nights in Jun 2023
Response from Ysabel Vasquez on 7 Jul 2023
Good Afternoon,Thank you for your time and sharing your experience with us. We are really apologize about your experience at the breakfast we will address your your feedback with the person in charge. Thank you very much for your preference!Best regards,Ysabel Vasquez Front Office Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jessie Perez on 30 Jun 2023
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

10/10 Excellent

michelle

Stayed 2 nights in Jun 2023
Response from Ysabel Vasquez - Front Office Manager on 19 Jul 2023
Thank you for your loyalty ,we are delighted to know you enjoyed your stay with us. We hope to serve you in the near future!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Jessie Perez on 30 Jun 2023
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jessie Perez on 30 Jun 2023
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jessie Perez on 30 Jun 2023
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.