Ratings based on 1,484 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Orange, CA

Not what we expected

Posted 15-Aug-2014
Pros: It was clean and it was quiet on a Monday and Tuesday night.
Location: OK but a local map would have been nice.
It was OK but not great. My husband and I had reservations but I had to ask for a bath towel as there was only 1. I did not expect a window in the bathroom but an exhaust fan would have helped. Shower steam hung from the ceiling and dropped on the floor after leaving the bathroom. That makes life slippery not to mention a breeding ground for mold. The room was "small" and really set up for 1 person. There was no drinking water in our room but there was a place near the elevator to fill a water bottle. For late arrivals the only close food was a very noisy bar next door. We were told there was a sort of 'recreation' room that had sodas. That would be OK but you only have Pepsi products and we are Coke fans. We set out to find a bus to the Museum of Science and Industry. The girl at the desk said on State street but gave us the wrong bus number. We learned from strangers we needed the 10 as it is an express to the museum. On returning, I tried to tell the desk that what people need is the 10 and that person started whining that they can't possible know all the buses. That seemed very abrupt and bordered on 'couldn't be bothered'.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans

Steps away from CTA

Posted 12-Aug-2014
Pros: everything
Cons: everything was perfect
Location: Everything is closeby, shopping, parks, restaurants, theaters, subway stops
This was a great location and our room was very nice. Exactly what I wanted. I would recommend this for anyone and the blue line which comes from OHare stops at Jackson is only a 2 minute walk to the hotel. Very convenient for arrival and departure. Other lines are also close by. You can print boarding passes from the basement lounge.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Perfect location in Chicago

Posted 09-Aug-2014
Room & shower area were clean. Staff was helpful and gave suggestions to local restaurants. Overall, it was a great experience.
3 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC

Tiny and basic

Posted 04-Aug-2014
It's a good one-night-stay kind of hotel. Very basic and very small. Best for just one person. For the price point, it is fine...but, just for one night.
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Cloud, MN

Centrally located!!

Posted 22-Jul-2014
Pros: Clean, safe, comfortable beds, good wifi.
Location: Navy Pier, Buckingham Fountain, Millenium Park, Giordano's Pizza, Willis Tower
The hotel is centrally located and easy walking distance to all the attractions along the lake. The rooms are smaller than other "chain" hotels but at the same time, the price makes up the difference. The beds were SUPER comfortable and it was very nice to have chilled, filtered water available on your way in and out of the hotel (along with empty bottles to fill). Overall we had a great experience and didn't even notice too much noise despite being in downtown Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ann Arbor, MI

Good hotel

Posted 14-Jul-2014
The worst comforter of all time though, overall good experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Puerto Rico

Very nice hotel, excelent location

Posted 06-Jul-2014
Very good experience the hotel was very clean and the very comfortable room
3 out of 5
Recommended
for Everyone
by A verified traveller from San Jose

Mean staff

Posted 06-Jul-2014
Horrible first night, second night awesome after complaint.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Location in the loop is very nice

Posted 02-Jul-2014
Generally good, easy to get to by the train in from the airport, conveniently close to Millenium Park and other sights.
4 out of 5
Recommended
for Everyone
by A verified traveller

A good choice in the heart of downtown

Posted 02-Jul-2014
Friendly staff & clean room/amenities Location is the biggest asset