Ratings based on 1,404 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ann Arbor, MI

Good hotel

Posted 14-Jul-2014
The worst comforter of all time though, overall good experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Puerto Rico

Very nice hotel, excelent location

Posted 06-Jul-2014
Very good experience the hotel was very clean and the very comfortable room
3 out of 5
Recommended
for Everyone
by A verified traveller from San Jose

Mean staff

Posted 06-Jul-2014
Horrible first night, second night awesome after complaint.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Location in the loop is very nice

Posted 02-Jul-2014
Generally good, easy to get to by the train in from the airport, conveniently close to Millenium Park and other sights.
4 out of 5
Recommended
for Everyone
by A verified traveller

A good choice in the heart of downtown

Posted 02-Jul-2014
Friendly staff & clean room/amenities Location is the biggest asset
4 out of 5
Recommended
for Everyone
by A verified traveller

Located downtown, so very convenient

Posted 30-Jun-2014
Pros: Staff was very helpful and friendly. Convenient for the business meeting I attended.
Rooms were a little small. My room had shower only, no tub. Bed sagged a little bit on the end.
4 out of 5
Recommended
for Everyone
by Andy from UK

Central Loop

Posted 30-Jun-2014
Pros: Location, appearance, free coffee
Cons: Provide breakfast
Location: Very near Willis Tower and Millennium Park, lots of other places in easy walking distance and close to the Metro or "L"
Good location, good area, close to good transport links, Walking distance to a lot of attractions. Clean hotel, very helpful staff, very pleasant stay, would recommend and would stay again. There was an English style pub next door that served a good selection of food.
3 out of 5
Recommended
for Everyone
by Suzanne from Malaysia

Small room

Posted 30-Jun-2014
Pros: Location Close to the Subway Cons: Small room Arrogant staff
4 out of 5
Recommended
for Everyone
by A verified traveller from Nebraska

Great Location

Posted 21-Jun-2014
Pros: Friendly staff. Great shower. Great location.
Cons: Probably can't be improved, but I thought the size of the room was small. It is advertised as a suite. Suite usually means a separate bedroom.
Location: We walked to a park near the lake. It was only a few blocks away. The Art Institute was half a mile away. Several restaurants are nearby.
I picked this hotel for price and location. The location was great. We were able to walk to many Chicago attractions. For a suite, I thought the room was a bit small. But the room was clean. The shower was great. They have filtered, chilled water on every floor and best of all, it's free. The staff was extremely friendly; however, I don't think the ones we talked to are familiar with public transportation. Their recommendation was to take a taxi. We managed to navigate the public transportation without help from the staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jun-2014
Convienient inside loop location! also close to theatre district.