Ratings based on 1,515 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Santa Rosa, CA

Posted 11-Sep-2014
The staff was outstanding. They were always will to take that extra minute to answer our questions and give directions. The room was not real large but very clean and comfortable. The hotel was close to restaurants, the bus and train lines. We would stay there again if we ever return to Chicago.
5 out of 5
Recommended
for Couples
by A verified traveller from Colorado Springs

Great downtown hotel

Posted 03-Sep-2014
Pros: Free Wi-Fi, good amenities in the lobby and conference area.
Cons: The walls are a little thin, so if you are on a business trip and get unlucky with your neighbors you may not like it.
Location: The location dead center of downtown means everything is within reach.
This hotel has a good location downtown. The staff are pleasant and helpful and the rooms, though a little small are clean and comfortable. Great value for the price.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Time

Posted 02-Sep-2014
Pros: Staff made it excellent. Attentive without being obnoxious and very, very kind.
Location: Bars/food within walking distance as well as Michigan ave and ample shopping. Short and cheap taxi rides to Lincoln Park and West Loop neighborhoods.
This was a great location for the Bachlorette party I planned for Labor Day weekend. The hotel was beautiful, clean and the staff extremely friendly/helpful. The hotel was in a perfect location for hitting up the art museum, bars and restaurants. Short (and cheap) taxi rides to both West Loop and Lincoln Park areas. Close to Michigan Ave!
4 out of 5
Recommended
for Families
by A verified traveller from Toronto, Canada

Very convenient location.

Posted 02-Sep-2014
Pros: Very convenient location.
Cons: Staff attentiveness
Location: Willis Tower at walking distance, Millennium Park, Harbour front, Places to eat, Shopping, Banks, CTA, etc
When we arrived just after 3:00 PM, we were told that our room is not ready and we had to wait. That was very disappointing and depressing to wait for the room after a long drive. The next day we told at the reception not to clean the room since the "DO NOT DISTURB" sign was missing in our room, but when we returned the cleaning lady was in the room cleaning any ways. Overall it was a good place to stay if the staff pay a little more attention to the guests requests.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Outstanding, friendly, helpful staff - very clean

Posted 01-Sep-2014
Pros: Amy started our experience off right when we walked in the door with her helpfulness and friendliness. Our room was very clean - it was a suite.
This is a very nice hotel with outstanding staff. Everyone we met was helpful, well-informed, and went out of their way to accommodate our needs from the person who cleaned our room, to Amy who checked us in, to Nicholas who made arrangements for a free dessert for us at a local restaurant, to the bell men at the front door - all were top notch.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Aug-2014
Very small room but comfortable. Some furnishings showing wear & tear. No fan in bathroom. Quiet room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location, Great Staff, Great Water!

Posted 26-Aug-2014
Pros: Through Expedia
Cons: Extra towels in the room. There were only two provided for two people.
Everyone talks about the "chilled water" that is available and free at this hotel and it really is a bonus. What we liked was the friendly helpful staff, the great location: close to all the sights yet not in the middle of the noise! When I come back to Chicago, I plan to stay here.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to many attractions

Posted 25-Aug-2014
This was our first time in Chicago. My husband and I were very happy with our stay at the Central Loop Hotel. We were in walking distance from Millennium Park, Michigan Ave., the Chicago River and even Navy Pier. The hotel was clean. We stayed in one of the "small" rooms. And while it was small, it was quite comfortable and clean. For all the more time we spent in the hotel, it was perfect. The hotel was also very quite. Aside from occasionally hearing the neighbors door close, it was quite. The hotel staff was extremely friendly and helpful. One of the staff, Amy, helped us through finding the best way to and from the United Center, which is only a short cab or bus ride from the hotel. She also recommended an app called Uber that lets you reserve a cab right from your phone. I highly recommend it. The restaurant adjacent to the hotel, Elephant and Castle, has great food. We had appetizers and drinks there one afternoon and breakfast there one morning. Using the South Loop garage to park our car was also convenient. It's only a block away from the hotel, so it's easy to carry your luggage. They also validate your parking so you don't have to pay the full price. It was about half of what it normally would have been. We will definitely stay here again on our next trip to Chicago!
2 out of 5
by A verified traveller from Orange, CA

Not what we expected

Posted 15-Aug-2014
Pros: It was clean and it was quiet on a Monday and Tuesday night.
Location: OK but a local map would have been nice.
It was OK but not great. My husband and I had reservations but I had to ask for a bath towel as there was only 1. I did not expect a window in the bathroom but an exhaust fan would have helped. Shower steam hung from the ceiling and dropped on the floor after leaving the bathroom. That makes life slippery not to mention a breeding ground for mold. The room was "small" and really set up for 1 person. There was no drinking water in our room but there was a place near the elevator to fill a water bottle. For late arrivals the only close food was a very noisy bar next door. We were told there was a sort of 'recreation' room that had sodas. That would be OK but you only have Pepsi products and we are Coke fans. We set out to find a bus to the Museum of Science and Industry. The girl at the desk said on State street but gave us the wrong bus number. We learned from strangers we needed the 10 as it is an express to the museum. On returning, I tried to tell the desk that what people need is the 10 and that person started whining that they can't possible know all the buses. That seemed very abrupt and bordered on 'couldn't be bothered'.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans

Steps away from CTA

Posted 12-Aug-2014
Pros: everything
Cons: everything was perfect
Location: Everything is closeby, shopping, parks, restaurants, theaters, subway stops
This was a great location and our room was very nice. Exactly what I wanted. I would recommend this for anyone and the blue line which comes from OHare stops at Jackson is only a 2 minute walk to the hotel. Very convenient for arrival and departure. Other lines are also close by. You can print boarding passes from the basement lounge.