Terrace/patio

Reviews of Wyndham Garden Schaumburg Chicago Northwest

3 out of 5
Wyndham Garden Schaumburg Chicago Northwest
1725 E Algonquin Road, Schaumburg, IL

Reviews

7.0

Good

Rating 10 - Excellent. 278 out of 1003 reviews" "
Rating 8 - Good. 260 out of 1003 reviews" "
Rating 6 - Okay. 213 out of 1003 reviews" "
Rating 4 - Poor. 142 out of 1003 reviews" "
Rating 2 - Terrible. 110 out of 1003 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Manuel

Liked: Cleanliness, staff & service
Disliked: Amenities
I've stayed there before and came back because it's close to an event I try to attend every year and was available. The hotel is inexpensive but you get what you pay for. It's clean and does the job. On the other side, it's old and getting older every year. Decoration looks like it's from 1980 and has not been updated since. It's a bit beat up and has a restaurant that has been closed since the first time I stayed there. It's hard to get anything to eat within walking distance since there are not many options. It needs a major remodel but i doubt they will get around to doing it soon.
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Manuel,Thank you for continuously choosing us and for taking the time to share your feedback. Please know that we take your comments seriously. While our hotel offers affordable accommodations, we understand the importance of updating our facilities. We are currently evaluating plans for renovations and improvements to enhance the overall experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future, with improvements that exceed your expectations.

10/10 Excellent

Fiorella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 6 Apr 2024
Hi Fiorella,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comment about our affordable pricing, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
.
Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on 24 Mar 2024
Hi Andrew,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Ebtesam

Liked: Staff & service
It was clearly under construction and just dusty and not very clean
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 23 Mar 2024
Hi Ebtesam,We sincerely apologize for any inconvenience caused during your stay. While we understand your concerns regarding the construction, we assure you that it is part of our commitment to enhancing our facilities to provide an improved experience for our guests. Rest assured, we are actively addressing cleanliness issues to ensure all areas meet our high standards. Your feedback is invaluable as we strive to create a comfortable environment for all our guests, and we hope to welcome you back in the future to experience the improvements firsthand.

10/10 Excellent

Khasanboi

Liked: Cleanliness, staff & service
Response from Guest Relation Management on 15 Feb 2024
Hi Khasanboi,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Gabrielle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was not very clean.. there was a rag (or sock, or underwear.. we don’t know, we didn’t touch it) on the rolling (office) chair in the room. The beds were uncomfortable. The walls were dirty. To top it all off, the heat in the room went out at 2am..was awoken by the heater making weird noises, just turned it off so it would stop, didn’t want to wake my daughter and/or change rooms at 2am. Told the front desk about it at 7am as we were getting ready to leave.. nothing.. no credit/refund for any part of it, not even an apology, just noted it down and said “Ok, you’re all set to go (checked out). The lobby and everything looked clean.. really only there to get some sleep.. which didn’t really happen. Disappointing stay.
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 13 Feb 2024
Hi Gabrielle,We appreciate you for bringing these concerns to our attention. Providing a clean and comfortable stay for our guests is our top priority, and we regret that we did not meet this standard during your visit. his is certainly not the level of cleanliness we aim to uphold, and we will be addressing this with our housekeeping team to ensure that such lapses do not occur in the future. Rest assured, we will be reviewing our procedures to ensure that any maintenance issues are addressed promptly and with the utmost care in the future. We would like to extend our sincerest apologies once again and assure you that we are taking the necessary steps to prevent similar occurrences in the future. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve.

4/10 Poor

Cordaysha

Disliked: Staff & service
I didn’t like the fact that they have limited towels. The breakfast could’ve been better. The orange juice and apple juice was in an open container (pitcher). Our room was next to the elevator, so we could hear when it was being used. The ice machine on our floor was not working. The floors in the lobby needed mopping. We paid for 2 queen beds but we had 2 full beds. I could go on and on but I’ll leave it at, I’ll never stay there again. I’ve stayed at plenty hotels and this one just didn’t fit my liking.
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 6 Feb 2024
Hi Cordaysha,Thank you for providing us with your feedback regarding your recent stay at our hotel. We have noted the issues you mentioned, such as the limited towels and issues with the breakfast service, ice machine, and room type. We will address these concerns with the relevant teams to ensure improvements are made and that our amenities and services meet the expectations of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Bruce

Business traveller
Liked: Cleanliness, staff & service
There was supposed to be a restaurant. But it was closed and I was nt notified by them or Expedia that was the case. So I had to check out early . No Refund. Grrr. On the positive side staff were good, especially Laura and Sayed.
Stayed 6 nights in Jan 2024
Response from Guest Relation Management on 1 Feb 2024
Hi Bruce,Thank you for sharing your feedback regarding your recent stay with us. We understand your concern regarding the restaurant, rest assured we will review this and update our listing. On a positive note, we are delighted to hear that you found our staff, especially Laura and Sayed, to be accommodating during your stay. We will be sure to pass along your kind words to them as recognition of their exceptional service. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 15 Jan 2024
Hi James,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 13 Jan 2024
Hi William,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

lori, Lake Havasu City

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to b updated Room felt dirty Toilet didnt work Shower handke needs to b replaced Shades on lamps has holes in them Tv had no remote and i had to unplug and replug for it to wotm
Stayed 4 nights in Jan 2024
Response from Guest Relation Management on 10 Jan 2024
Hi lori,Thank you for bringing these matters to our attention. Your comments about the cleanliness, malfunctioning toilet, and the need for maintenance in various areas are deeply concerning, and we want to assure you that we take these matters seriously. Our maintenance team has been alerted to the issues you raised, and we are actively working to rectify each one promptly. Your feedback serves as a valuable tool in our ongoing efforts to improve our services and facilities and we are committed to providing a positive and comfortable experience for our guests. We value your patronage, and we hope you will consider giving us another opportunity to exceed your expectations in the future!

10/10 Excellent

glen

Response from Guest Relation Management on 8 Feb 2024
Hi glen,We're thrilled that you had a wonderful experience during your stay with us. Your perfect rating means the world to us, and we can't wait to host you again on your next visit!

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 25 Dec 2023
Hi Craig,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Johnathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people are starting to recognize me. My goto hotel when I’m in the Chicagoland area. Best value in the area.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 12 Dec 2023
Hi Johnathon,Hosting someone as easygoing and respectful as you was a pleasure. We're glad to host you again and we certainly hope this is not the last. Have a safe travel to your next destination!

10/10 Excellent

Johnathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here 6-7 times a year. My go to for any Chicago-land trip.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 9 Dec 2023
Hi Johnathon,We sincerely appreciate your continued patronage and are delighted to learn that our hotel has become your go-to choice for Chicago-land trips. It is truly rewarding to hear that you have stayed with us 6-7 times a year, reflecting your trust in our services. Our team is committed to maintaining high standards to ensure a consistently positive experience for our valued guests. We look forward to welcoming you back on your future visits and appreciate your ongoing support.

8/10 Good

Devin

Liked: Cleanliness
Y
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 21 Nov 2023
Hi Devin,Thank you for your high rating and for choosing our hotel. We look forward to welcoming you again soon!

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Bathrooms unwashed. Room was tidy, but not clean at all. Found other peoples small belongings. Pubic hair and dried urine surrounding toilet seat. Room was less clean than a public restroom. Extremely uncomfortable. I’m not a particularly clean person, but my room was disgusting. Could not leave fast enough.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 20 Nov 2023
Hi Scott,Thank you for bringing this to our attention. Please rest assured that we take this matter very seriously, and we will conduct a thorough investigation into the lapses you've highlighted. Our housekeeping team will be retrained to ensure that such oversights do not recur. We assure you that your experience is not indicative of the standard of service we strive to provide and we hope to have the opportunity to regain your trust in the future.

8/10 Good

CLINT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 15 Nov 2023
Hi CLINT,Thank you so much for taking the time to rate your experience with us! We're delighted to hear that you had an enjoyable stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that your experience met your expectations. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We value your input, and it's feedback like yours that inspires and motivates our team to continue providing excellent service. We look forward to welcoming you back in the future and hope to make your next stay even more memorable.

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
The plan was to stay for two nights, but we left after one night and checked in to another hotel (yes, it was that bad). The hotel was musty and dirty. There were fans in the hallway of our floor, drying out something. Water damage stains in our room. There weren't many people on our floor and our room seemed like it had been unused for quite some time. The room was dirty. Crumbs everywhere, hairs in the bed, curtains were dirty, toilet seat was broken, we had one set of towels only, refrigerator was slightly dirty, coffee maker had dust and debris, tv didn't have a guide to understand what channels are available.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 11 Nov 2023
Hi Rachel,Thank you for bringing your recent experience to our attention. We are currently investigating the issues you've highlighted, such as the musty odor, water damage stains, and the overall cleanliness of your room. Immediate actions will be taken to address these concerns, and we are working to rectify the situation to ensure that such incidents do not occur in the future. We hope to have the chance to welcome you back and provide you with the high-quality experience you deserve.

2/10 Terrible

David

Stayed 1 night in Nov 2023
Response from Guest Relation Management on 28 Nov 2023
Hi David,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Jamaica

Travelled with group
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 6 Nov 2023
Hi Jamaica,We appreciate you for choosing our hotel for your stay. We hope to welcome you back again soon and provide a much more wonderful experience!

6/10 Okay

Chelsea

Stayed 1 night in Nov 2023
Response from Guest Relation Management on 27 Nov 2023
Hi Chelsea,Thank you for your rating. We look forward to hosting you again as we continue to improve our facilities and amenities for our guest's satisfaction. Have a safe travel to your next destination!

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 31 Oct 2023
Hi Jose,We're delighted to learn that you had a fantastic time at our hotel. Your perfect rating is invaluable, and we are eager to welcome you back as our valuable guest in the future!

2/10 Terrible

William

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 16 Nov 2023
Hi William,Thank you for choosing our hotel for your stay. We hope that your next stay with us will be a far more memorable one as we continue to make improvements to our services and amenities to achieve guest's satisfaction.

6/10 Okay

Verified traveller

needs updating
Property a bit tired, but basically serviceable. Dim dim lighting hides most of it. But overall, it worked fine for me.
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 27 Oct 2023
Hello Guest,Thank you for sharing your feedback with us. We appreciate your understanding and feedback regarding our property. We are continuously working to improve our facilities and services, and your comments are invaluable in this process. We're glad to hear that despite the property showing signs of wear, the dim lighting didn't hinder your overall experience. Guest comfort and satisfaction are our top priorities, and we're pleased to know that our accommodations worked fine for you. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Gladys

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 27 Oct 2023
Hi Gladys,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

6/10 Okay

Karina

There was a lot of dust
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 24 Oct 2023
Hi Karina,Thank you for choosing us and for bringing this to our attention. Our housekeeping team will be taking immediate steps to ensure our rooms are maintained to the highest standards of cleanliness. We hope that we can have another chance to host you and provide you with the service that we are known for.

8/10 Good

Thomas, Orland Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. but the walls are so thin that you hear the person next door snoring and their TV on.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 24 Oct 2023
Hi Thomas, Our team takes great pride in delivering the best service possible, and your kind words are a reflection of their hard work. Thank you for choosing us and we look forward to your next visit.

8/10 Good

Joshua

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 24 Oct 2023
Hi Joshua,Thank you for rating your stay. It's our pleasure to make your stay exceptional and we hope to do it again on your return!

6/10 Okay

Jonesa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fair for one night
Room was veryyyyy dusty everywhere and stains on bedding. Having a patio was nice and I asked for the light to be changed and very quick service. Towel supply was in adequate didn’t give out many to start with.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 24 Oct 2023
Hi Jonesa,Thank you for your feedback and for choosing our hotel. This is not the experience we strive to provide to our guests, and your concerns are taken seriously. We have reviewed these concerns with our housekeeping team and will be taking immediate steps to ensure our rooms are maintained to the highest standards of cleanliness.We're pleased to hear that our team responded promptly to your request. Providing efficient service is something we take pride in, and we're glad to see that it met your expectations. We hope you will consider giving us another chance in the future, and we will work diligently to provide you with a much-improved experience.

8/10 Good

Joan

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 10 Nov 2023
Hi Joan,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 Okay

Kazunori

The staff was very helpful.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 20 Oct 2023
Hi Kazunori,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be very helpful during your stay. Providing exceptional service and assistance to our guests is a top priority for us, and your kind words are truly appreciated. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Conor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants close by as well as my meeting location, all within walks distance.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 20 Oct 2023
Hi Conor,We're thrilled to hear that our hotel's location was convenient for your stay, with restaurants and your meeting location within walking distance. We understand that proximity to amenities and convenience is important for our guests, and we're delighted that our location met your needs. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

alice

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Guest Relation Management on 18 Oct 2023
Hi alice,Thank you for choosing our hotel for your accommodation needs. We are glad you had a wonderful stay. We hope to host you again and provide another great experience!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Bad services
Worst service, bed was making noise. Had complained 3 times but no service at all.
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 16 Oct 2023
Hi guest,Thank you for bringing this to our attention. We want to assure you that guest comfort and satisfaction are very important to us and we will review this with our team to ensure the bed is looked into. We hope to host you again and impress you with the improvements we have in place!

6/10 Okay

Allyson

Liked: Cleanliness, staff & service
Response from Guest Relation Management on 13 Oct 2023
Hi Allyson,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 9 Oct 2023
Hi Tim,It's wonderful to know that you found our service exceptional and worthy of a perfect rating. We strive to exceed expectations and we are glad we were able to do so during your stay. We hope to see you again soon!

10/10 Excellent

Jose

Travelled with group
Liked: Staff & service, property conditions & facilities
Good place too stay overnight
I good place to get fun
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 9 Oct 2023
Hi Jose,Thank you so much for your kind words! We are delighted to hear that you enjoyed your experience with us. Please visit us again whenever you are in the area!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 9 Oct 2023
Hi John,We're grateful for your perfect rating! Your satisfaction motivates us to continue delivering excellence. Please visit us again soon!

10/10 Excellent

LA

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 24 Oct 2023
Hi LA,Thank you for rating your stay perfectly. It is a testament to our commitment to excellence, and it encourages us to continue delivering exceptional service. We are excited to have you here with us again soon!

6/10 Okay

Debra

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Tries hard but old
Old, old hotel that they have tried to up date. Needs to go down to the studs and start over. Ground in dirt, chipped furniture, small bathroom with dirty tile, shower curtain dirty looking, handles on sink and tub loose and hard to work. Very nice staff
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Debra ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not bad
Clerk was nice. Hotel waa clean. However, our sheets were dirty and the tv didn't work. We did tell the staff, but he didn't seem to care.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 25 Sept 2023
Hi guest,Thank you for choosing us and for sharing this. Rest assured that we will be taking the necessary action to address this with the staff on duty and our housekeeping team. Your satisfaction is our motivation, and we can't wait to welcome you back for another fantastic stay!

8/10 Good

Johnathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here multiple times a year. Great value.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 25 Sept 2023
Hi Jonathan,We are delighted to know that you enjoyed your stay with us! Our team works hard to provide exceptional service, and your high rating and positive feedback are truly appreciated. We can't wait to have the pleasure of hosting you again soon!

8/10 Good

Katrina

Travelled with family
.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 23 Sept 2023
Hi Katrina,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

4/10 Poor

Yevhen, Williamsburg

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a motel and not a hotel in any shape or form, think of Travelodge, that’s the level
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 20 Sept 2023
Hi Yevhen,We appreciate you for choosing us and sharing your feedback. We continuously improve our services and amenities to ensure that satisfaction and expectations are exceeded. We hope to have you here with us again soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I typically book online and before finalizing my decision to complete the booking I like to call to get additional information and a feel as to where I'm staying. I spoke with Jordan twice and she is amazing and very pleasant to speak with. The staff of a hotel makes all the difference. Also, the beds are comfortable and my tub has jets! Cool! Thank you for your kind hospitality 🙂
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 16 Sept 2023
Hi Danielle,We sincerely appreciate your thoughtful feedback and for choosing our hotel for your stay. It's fantastic to hear about your positive experience, and we're delighted that Jordan made such a great impression on you during your calls. We agree that our staff plays a pivotal role in ensuring our guests have a memorable stay, and we're proud to have Jordan as part of our team. We're also thrilled that you found the beds comfortable and enjoyed the added luxury of a jetted tub in your room. Our aim is to provide our guests with both comfort and relaxation, and it's clear we were able to achieve that during your stay. Your kind words and appreciation for our hospitality mean the world to us. We're here to make your stay as enjoyable as possible, and we're glad we succeeded in doing so. Thank you once again for choosing us, and we can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Johnathon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here a few times a year for car shows at the convention center on the other side of the park. This hotel is a fraction of the cost of the convention center hotel and has ample parking for trailers.
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on 13 Sept 2023
Hi Johnathon,Thank you for your perfect rating and positive feedback! We're delighted to receive your review and to know that you had a wonderful experience. Your satisfaction is our priority, and we look forward to hosting you again in the future!

8/10 Good

Renato

Liked: Cleanliness, staff & service
Good location...
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 13 Sept 2023
Hi Renato,We appreciate your high rating and wonderful feedback on our location. It was a pleasure to host you and we hope to see you again soon!

2/10 Terrible

Angela

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Do not stay at this hotel! It’s by far the worst I’ve ever stayed at. There is mold in the room, the shower pointed at the wall and NEVER warmed up, there were holes that resembled gun shots in the curtain and to top it off the property manager REFUSED to call me back to discuss these issues. Sprinkle in the pool is closed, there are zero food options unless you walk next door, the bed springs seemed to be broken, they didn’t have any extra pillows or blankets available, this was my ultimate hotel regret. Ps I didn’t notice the mold and water damage until the morning I checked out.
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 12 Sept 2023
Hi Angela,Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value all guest comments, as they help us improve our services and maintain the high standards we strive for. Your concerns about mold in the room, the malfunctioning shower, and the condition of the curtains have been duly noted, and our maintenance team will address these issues immediately to ensure they do not recur in the future. We understand that the condition of the room was not up to the standard you expected, and we are taking this feedback seriously. Your comments have been shared with our housekeeping team, and we will work diligently to ensure that these shortcomings are rectified. We would like to regain your trust and hope you will consider giving us another chance to provide you with a more enjoyable experience on your next visit.

4/10 Poor

Fenil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 11 Sept 2023
Hi Fenil,We appreciate you for choosing Wyndham Garden Schaumburg Chicago Northwest for your accommodation needs. We continuously improve our services and amenities through important ratings from guests like yours. We hope to see you again soon and provide you with a wonderful time!