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Reviews of Best Western Inn & Suites - Midway Airport

2.5 out of 5
Best Western Inn & Suites - Midway Airport
8220 S Cicero Ave, Burbank, IL

Reviews

6.2
Rating 10 - Excellent. 182 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 263 out of 1000 reviews" "
Rating 4 - Poor. 171 out of 1000 reviews" "
Rating 2 - Terrible. 166 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ankit Pal, Brampton

Business traveller
Liked: Cleanliness, amenities
Amazing place
Stayed 5 nights in Mar 2024

4/10 Poor

Alexis

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like smoke really bad. A few rooms were duct taped over the key slot with towels around the edges.
Stayed 1 night in Feb 2024
Response from Jen on 19 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Michelle, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

mariela

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Isis was very nice and professional!
Stayed 4 nights in Dec 2023

10/10 Excellent

YOLANDIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Cathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Alfredo

Stayed 4 nights in Nov 2023

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

roger

Travelled with family
Liked: Amenities, property conditions & facilities
I recommend good place to stay
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Cortland

Disliked: Cleanliness, property conditions & facilities
This hotel gouged me with a high rate when I got stuck overnight. But the hotel is in horrible condition. Holes in the carpet, rust all over the showers, scratches all over the place.
Response from Jen on 8 Nov 2023
Thank you for your comments. We are currently undergoing some improvements with our hotel that will definitely meet the needs of our guest.

10/10 Excellent

Noor

Stayed 2 nights in Nov 2023

8/10 Good

Sharron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Tamaree

🔥
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Elaine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Close to Mid-way airport - friendly staff.
Stayed 4 nights in Oct 2023

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel. Very busy road
Stayed 2 nights in Oct 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023

10/10 Excellent

Janneth

Travelled with family
It is s very nice place, clean and cozy. There are many restaurants and stores in the area, it’s a perfect place
Stayed 2 nights in Oct 2023

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just having fun.
I was very comfortable. One problem, no microwave or refrigerator.
Stayed 3 nights in Sep 2023

2/10 Terrible

Jared

Stayed 1 night in Oct 2023
Response from JE on 15 Oct 2023
Thank you for sharing your experiences. Please note that we value your opinion, and it has been shared with our leadership team.

4/10 Poor

Victoria

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tyron on 29 Sept 2023
Thank you for completing the survey.

2/10 Terrible

Jorge

Stayed 2 nights in Sep 2023
Response from Jen on 24 Sept 2023
Thank you for sharing your experiences. Please note that we value your opinion, and it has been shared with our leadership team.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, plenty of parking very safe, good free breakfast, I had the suite on the fourth floor, nice view, room was very clean, good experience overall.
Stayed 4 nights in Sep 2023
Response from Tyron on 29 Sept 2023
Thank you!. We value the comments of our guest.

8/10 Good

Cathy

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Tyron on 29 Sept 2023
Thank you we value the comments of our guest.

10/10 Excellent

Roxana

Stayed 1 night in Sep 2023

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tyron on 29 Sept 2023
Thank you for completing the survey

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Very standard. Only wish there were more than the one room make up time in the morning. Breakfast was great. Lounge common area was great with ambient music. The room coffee was bad but there was coffee downstairs all the time.
Stayed 4 nights in Sep 2023
Response from Tyron on 29 Sept 2023
Thank you for completing the survey.

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tyron on 29 Sept 2023
Thank you for completing the survey.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy my stay with wife 30th Anniversary
Stayed 1 night in Aug 2023
Response from Tyron on 29 Sept 2023
Thank you for choosing the Best Western Midway Inn and Suites in Burbank Illinois

8/10 Good

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
needs a few paint touch ups. otherwise, what we expected and good.
Stayed 1 night in Aug 2023
Response from Tyron on 29 Sept 2023
We value the opinion of our guest. We are currently undergoing renovations. Thank you for your comments.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay! Room was clean. It was just an overnight stay but it was satisfying.
Stayed 1 night in Aug 2023
Response from Tyron on 29 Sept 2023
Thank you, for staying with us.

6/10 Okay

Felicia

Liked: Cleanliness, staff & service
There is no laundry facilities for guests
Stayed 2 nights in Aug 2023
Response from Tyron on 29 Sept 2023
Thank you for your comments as we seek to meet the needs of all of our guest. We will share this with our leadership team.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at this Best Western. Clean room and nice hotel with excellent and friendly staff. I'll definitely choose this hotel again when visiting the area. Highly recommended.
Stayed 2 nights in Aug 2023
Response from Tyron on 29 Sept 2023
Thank you for completing the survey and the comments you shared.

8/10 Good

Keshab

Travelled with family
Stayed 2 nights in Aug 2023
Response from Tyron on 29 Sept 2023
Thank you for completing the survey. We value the opinions of our guest.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth the price
The rooms are not nice enough to justify that price point. The furniture is old and beat up and the bathroom was not clean enough (dirty corners where floor meets wall, chipped tiles). Very friendly staff.
Stayed 1 night in Aug 2023
Response from Tyron on 29 Sept 2023
Thank you for your response. We are undergoing renovation and seek to meet your approval on your next visit.

6/10 Okay

Marion

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Inconsiderate
The hotel was fine, the floor was badly stained. The people in the room next to us was very loud during sleeping hours. Inconsiderate.
Stayed 1 night in Jul 2023
Response from Tyron on 1 Aug 2023
We apologize for your experience in our Hotel, I can assure you this is not our way of doing business. i have shared this information with our leadership team and seek to ensure this doesn't happen to you or anyone else that visits our property in the future.

8/10 Good

Gregory

Stayed 3 nights in Jul 2023
Response from Tyron on 29 Sept 2023
Thank you for completing the survey.

10/10 Excellent

Lenora

Stayed 1 night in Jul 2023

10/10 Excellent

Jaehan, Calgary

Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Tyron on 1 Aug 2023
Thank you for your response.

8/10 Good

Ali

Stayed 1 night in Jul 2023
Response from Tyron on 28 Jul 2023
Thank you for sharing your comments with us.

8/10 Good

Darrius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good and rooms were clean.
Stayed 1 night in Jul 2023
Response from Tyron on 28 Jul 2023
Thank you for sharing your comments with us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tyron on 28 Jul 2023
Thank you for sharing your comments with us.

10/10 Excellent

Richard

Room smelled carpet was shot matress looked like it was 5 years past it use date needs replaced
Stayed 1 night in Jun 2023
Response from Tyron on 5 Jul 2023
Thank you for responding to the survey we value the comments and concerns of our guest.

6/10 Okay

Andrea

Travelled with family
Stayed 3 nights in Jun 2023
Response from Tyron on 29 Jun 2023
Thank you for taking the time to complete this survey. We value the opinions of our guest.