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Reviews of Quality Inn & Suites Matteson near I-57

2.5 out of 5
Quality Inn & Suites Matteson near I-57
21050 Matteson Avenue, Matteson, IL

Reviews

6.2
Rating 10 - Excellent. 171 out of 934 reviews" "
Rating 8 - Good. 222 out of 934 reviews" "
Rating 6 - Okay. 197 out of 934 reviews" "
Rating 4 - Poor. 134 out of 934 reviews" "
Rating 2 - Terrible. 210 out of 934 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Alison

Disliked: Amenities
Paper thin walls, no automatic entry doors, would not repair/replace microwave when issue brought up
Stayed 5 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Alison,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Frank,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Artrina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best place
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Artrina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Milton

Disliked: Property conditions & facilities
Had to change rooms cause the first one was dirty
Stayed 1 night in Feb 2024
Response from General Manager on 18 Mar 2024
Dear Milton,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Ernest

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Ernest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

RENE

Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Rene,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Kionte

Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Kionte,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Dollie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY IN THIS DIRTY HOTEL!!! Every time I stayed in a hotel, I always checked the bed and mattress, and it was dirty with blood. I asked to move to a different room, and it was still dirty with stains all over the bed and pillows. The worst part was when the front desk told me to change the sheets and give them to him. He made me a housekeeper. TERRIBLE!!!
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Dollie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Deseree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Deseree,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Anthony

Stayed 2 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Anthony,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Terrible

Jemmy

Stayed 5 nights in Feb 2024
Response from General Manager on 23 Mar 2024
Dear Jemmy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Jemmy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Jemmy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Shawnta

Stayed 2 nights in Feb 2024
Response from General Manager on 23 Mar 2024
Dear Shawnta,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Donna

Travelled with family
Hotel needs to be updated. Only one elevator working; hasn't much change since my last visit in Sept 23
Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Donna,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear Lakisha,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Carolyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't have to deal with any loud music, room was kept up daily by the housekeeping staff. The coffee was available all day and night. My room and the areas I traveled were clean. I stayed for 20 days. Up to par with for the surrounding hotels near by in my opinio..
Stayed 19 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Guest,Thank you for choosing us at (hotel) during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Betty M

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We found bed bugs in our room the people were in the room next door loud
Stayed 7 nights in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Betty,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

ALLICE

Travelled with family
During our stay at this location we encountered and were bitten by bed bugs and the staff showed no real concern.
Response from General Manager on 24 Jan 2024
Dear Allice,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Peterson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think they can do better with they food
Stayed 1 night in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Peterson,We are delighted that you decided to stay with us at Quality Inn & Suites Matteson near I-57 during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Belinda

Stayed 1 night in Jan 2024
Response from General Manager on 6 Feb 2024
Dear Belinda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Tiffany, Blue Island

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It would have been a decent stay if we didn’t have to pay a $150 deposit on top of the already paid room rate. No other hotel I’ve ever stayed in does this.
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Tiffany,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Stanley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Stanley,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Pauline

Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Pauline,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk
Rooms were nice the most important was the front desk receptionist he was absolutely great off the service alone I would recommend this hotel check in was 1-4-24 night I didn’t get his name but hopefully he sees this review
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Brianna,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Keith

Travelled with family and small children
Couldn’t get a plunger or plumber for two days
Stayed 3 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Keith,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Keyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Keyna,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Kyndall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating ! No problems
Stayed 3 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Kyndall,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Felicia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
Roach motel. Ran to front desk & guy acted surprised. Video/pic as proof.
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Felicia,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t have toilet paper and when called to front desk they told us to come get it. Shower water was streaming lightly. Something brown was on the wall next to toilet and toilet needed a plunger in morning breakfast was crap and oh was bitter
Stayed 3 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

SHELLEY

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Spider webs + Cold air + Dingy towels = GROSS!
Ugh! We arrived around 7pm exhausted from a 10 hour road trip and the room was freezing even though it said 83 degrees. We tried to adjust the heat but it constantly kept blowing cold. Couldn’t get ahold of anyone at front desk so we were too tired to get dressed and go back down stairs so we suffered. The towels are dingy looking and there were spiderwebs on the wall which is gross.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Shelley,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Pablo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 7 Feb 2024
Dear Pablo,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Poor

Milton

Disliked: Cleanliness, property conditions & facilities
Response from General Manager on 7 Feb 2024
Dear Milton,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Barbara,We are delighted that you decided to stay with us at Quality Inn & Suites Matteson near I-57 during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and dirty property. Left without a refund and went to Hampton across the street
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Sarah,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Willie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 20 Dec 2023
Dear Willie,It was great to have you staying with us at Quality Inn & Suites Matteson near I-57 and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Ira

Stayed 7 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Ira,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Claude

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t book if you value your life!
I wouldn’t recommend this place. It’s very old & needs to be completely gutted or demolished to be rebuilt. Wallpaper coming off, shower nozzles were old & very loose. The carpet was nasty! Had to wear either slippers or socks the whole time. This place needs to be addressed ASAP!
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Claude,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

JordN

Disliked: Amenities
When you book on hotels.com the property also makes you pay an expensive deposit on site and will hold the deposit for more than 5 business days. This is inappropriate
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Jordn,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Patti

Travelled with family
Disliked: Amenities, property conditions & facilities
It was ok will never stay again blood was on mattress
Stayed 3 nights in Sep 2023
Response from General Manager on 28 Nov 2023
Dear Patti,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Sharon

Stayed 1 night in Nov 2023
Response from General Manager on 16 Dec 2023
Dear Sharon,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Muriel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
They staff was ok but it was very dirty. We had to change hotel rooms 3 times.
Stayed 2 nights in Nov 2023
Response from General Manager on 23 Nov 2023
Dear Muriel,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Destiny,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Thomas

Business traveller
Liked: Staff & service, room comfort
Unfortunate
The first thing we smelled upon entering the building was Marijuana weed. The bed was comfy. But one of my guest saw stains on their comforter, and refused to stay. We reserved the conference room for Saturday morning, but could not have it because there was a power outage. Also, one of my guest was disabled and we had to call the fire Department to get him down the stairs.
Stayed 1 night in Nov 2023
Response from General Manager on 18 Nov 2023
Dear Thomas,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service
Clean walking distance to restaurants and shopping. Hit or miss with elevator being functionalabe, be prepared for exercise.
Stayed 3 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Patrick,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok
Comfortable beds, but room wasn't clean and needed repairs
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Rachel,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Annette

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was broke. Had to take the stairs to the rooms with our baggage. Couldn't get the heat to work in the second floor rooms
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Annette,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Amie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel for the last two times that I made reservations. Has given me dirty rooms. The quest service assistant in the evening seems to have a problem with my presence. That’s fine with me. Not everyone love the lord as I do. You be blessed quality Inn. I will not be making anymore reservations at this location anymore.
Stayed 2 nights in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Amie,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Ravindra, Newington

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was not working. therefore could not used to to second floor to our room. Rest room at the lobby were not working. therefore could not used. would not recommend any one renting this property
Stayed 1 night in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Ravindra,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Blair

Stayed 1 night in Oct 2023
Response from General Manager on 20 Nov 2023
Dear Blair,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

robert

Liked: Staff & service
Room was ok. Bed comfortable. AC/heat good. complimentary breakfast was nice. The down side was the bath room. toilet seat loose, toilet paper holder broken, grouting in tile floor looked black and possibly moldy. Shower curtin had black moldy spots on bottom edge and strange brown spots on wall by toilet. Also rug that abutted bathroom tile floor black and ripped. sloppy looking.
Stayed 3 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Robert,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager