Indoor pool, pool loungers

Reviews of Hilton Tokyo Bay

4 out of 5
Hilton Tokyo Bay
1-8 Maihama, Urayasu, Chiba-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1070 reviews" "
Rating 8 - Good. 291 out of 1070 reviews" "
Rating 6 - Okay. 101 out of 1070 reviews" "
Rating 4 - Poor. 39 out of 1070 reviews" "
Rating 2 - Terrible. 20 out of 1070 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Gafyn

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good. However, one rainy morning I was going to have a swim in the hotel pool with my son, but quickly changed my mind when they said there was a cost of ¥4000 (£20) each to use the pool!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Allan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a central location easy for travel to other areas for sightseeing. Great hospitable staff who are diligent, competent, respectable, patient, and kind in regards with interactions of customers. Truly enjoyed our stay.
Stayed 4 nights in Mar 2024

8/10 Good

Vijay, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were eager to help and able to advise when help was needed. However, the breakfast and dinner buffet spread could be improved. Likewise the Executive Club Lounge during the day. Also, the room service hours were limited to only 5pm to 11pm.
Stayed 5 nights in Mar 2024

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Tokyo Bay on 26 Mar 2024
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Racheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and the staff are exceptional! It was our second time reserving this location and we will return every time we visit the Chiba area!
Stayed 8 nights in Mar 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a perfectly fine hotel especially for your Disney trip. We stayed at the Disney official hotels the days before we checked in at the Hilton and Disney was able to transfer our luggage to the Hilton for us which was a huge bonus. The team at the Hilton were all friendly and helpful. The Lawson and Fresh Express were a great amenity and something I wish Disney had at their hotels. The late night room service delivery options are from fresh express, not your usual room service menu or restaurant, but we’re delicious and really quick, usually less than 30 minutes. The club sandwich and fries were a nice late night snack since the theme parks close at 9. We had the bay view and we’re able to see Mt Fuji our last day, it was the only clear day. We added the breakfast option when we booked on Expedia and the morning buffet was good and varied and runs from 630-10 (it ends at 10 sharp!) and even when busy usually only had a small wait. There was a variety of Japanese breakfast options, bread and cereal, salad & fruit, meats and an egg station. As well as free self serve beverages that included an espresso maker! The room was the let down in this stay to be honest. We had a celebrio double room with two trundles and was larger than expected, at least until you pulled out the trundles then the rooms got cramped. The sparse decorating, condition of the blank white walls, hard beds with dead pillows, and the often ineffective black out doors for the windows were negatives.
Stayed 4 nights in Mar 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptionally the best. They help you as much as their ability. Staff goes over and beyond. The service is beyond amazing. Transportation is accessible. Great hotel .
Stayed 3 nights in Mar 2024

10/10 Excellent

MARIO, Concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room has an perfect view of the Tokyo skyline and Tokyo Bay, an unbeatable combination. The room is spacious, enough for our luggage and stuff we got from Disney. The staff are friendly. The beds are always properly made and the towels are perfectly thick.
Stayed 5 nights in Mar 2024

6/10 Okay

Fariha

Travelled with family and small children
Liked: Amenities
Good Disney option
Stayed 3 nights in Feb 2024
Response from Hilton Tokyo Bay on 7 Mar 2024
Dear Fariham,Warm greetings from Hilton Tokyo Bay. Thank you very much for taking the time to provide us your feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We hope to have the pleasure of welcoming you back again in the future.

8/10 Good

Clay

Travelled with family and small children
Liked: Amenities
Great Hotel with lots of amenities and services. It was awesome to have two options for buffet breakfast and two Lawsons for dinners and snacks. Only complaint is that in February, the AC was s disabled so we had to get fans from the front desk and open the windows at night.
Stayed 4 nights in Feb 2024

10/10 Excellent

Seungho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the disney land tokyo and sea. All staffs are very kind and professional.
Stayed 3 nights in Feb 2024
Response from Hilton Tokyo Bay on 14 Feb 2024
Dear Seungho,Thank you for staying at Hilton Tokyo Bay and writing us valuable feedback.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Marie Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for Disney and it was easily accessible with shuttles to the Disney resort line. The staff was accommodating, facilities and location are great. If there is a negative, I wish the towels were bigger and softer.
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

4/10 Poor

Greyson

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

4/10 Poor

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed is so stiff like I’m sleeping in a hardwood floor. Horrible and it’s a nightmare for me every night I go to bed.
Stayed 3 nights in Dec 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
This property is conveniently located near the train station, making it easy to get around town. Amazing experience at this hotel.
Stayed 4 nights in Dec 2023

10/10 Excellent

JU YI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
この度は、数あるホテルの中からヒルトン東京ベイをお選びいただきまして、誠にありがとうございました。これからも舞浜での常宿にしていただけますよう、お客様の立場からサービスや品質の向上に努めてまいります。ぜひまた舞浜にお越しの際はご利用ください。

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The hotel is nice and clean and Disney themed. It's great for seeing Disney parks. It's not centrally located to the city so keep that in mind. That being said, it wasn't that big of a deal for us to go to places in the city. The monorail comes between every 3-7 minutes, depending on time of year and time of day. Maihama station is the main station you'll be using to travel to the city. We were able to fit 4 adults and 2 kids in our room so that was great. Kids loved the bunk bed.
Stayed 6 nights in Dec 2023
Response from Hilton Tokyo Bay on 17 Jan 2024
Dear Joshua,Thank you for staying at Hilton Tokyo Bay and writing us valuable feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!The team and I look forward to welcoming you back for another memorable stay at Hilton Tokyo Bay.

8/10 Good

Roselyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location if travelling to Disneyland, very clean and friendly staff. Convenience stores coffee shops and restaurants on site. They also have a cafe which delivers to your room “fresh connection” , great food. There was though limited amenities compared to other 3 star hotels I stayed in during this same visit. Room slippers were synthetic, very uncomfortable to wear and made your foot sore. Other than that it is a nice hotel
Stayed 3 nights in Dec 2023

4/10 Poor

Chai Tuan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
DISAPPOINTING
ROOM IN THE HOTEL IS VERY OLD AND NO DRINKING WATER PROVIDED AND BREAKAST VERY LIMITED CHOICE
Stayed 2 nights in Dec 2023

8/10 Good

Jon Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ying Kiat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with the stay. Room was nice and big for a family of 5. We had a view of Tokyo Bay, and was able to see Mt Fuji when the weather was clear. Easy access to Disneyland.
Stayed 3 nights in Dec 2023
Response from Hilton Tokyo Bay on 21 Dec 2023
Dear Ying Kiat,Thank you for staying at Hilton Tokyo Bay and writing us valuable feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We look forward to the pleasure of welcoming you back to Hiton Tokyo Bay, hopefully sometime in the near future.

10/10 Excellent

Wiki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

10/10 Excellent

Chak-Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

8/10 Good

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are large and comfortable with great Tokyo bay views. It is an easy walk to the monorail for Disneyland and Disney sea. Staff were friendly and very helpful. Good choice of food in the buffet. Very happy with the hotel overall.
Stayed 7 nights in Dec 2023
Response from Hilton Tokyo Bay on 21 Dec 2023
Dear Linda,Thank you so much for taking the time to leave us a review - every review is very valuable.We enjoyed reading all of the positive comments you have provided, and we are so delighted to hear that you enjoyed your stay with us.We do hope that you will consider us for your next visit to Japan and wish you a good day ahead.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was excellent and the staff were very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Hilton Tokyo Bay on 21 Dec 2023
Dear Angel,Thank you for staying at Hilton Tokyo Bay and writing us valuable feedback.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Clayton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing, so friendly and helpful. The room was just right, clean and cute. Built in 1988, so dont expect newly renovated amenities. I have no complaints and my family loved our stay. Shuttles provided ease of transportation. Buffet was ok but a bit pricey for what it offered...because of that we ate there only once. They have a LAWSON on the 1st floor. We got most of our meals/snacks there.
Stayed 3 nights in Nov 2023
Response from Hilton Tokyo Bay on 7 Dec 2023
Dear Clayton,Thank you for staying with us and sharing your experience.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We greatly look forward to welcoming you back again soon.

10/10 Excellent

Romelito

Stayed 1 night in Nov 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

10/10 Excellent

Antonette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The room was very clean, bed and linen very comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Guadalupe, Henderson

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Nov 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

6/10 Okay

Victoria

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

10/10 Excellent

WOONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good peaple good place all is perfect
Stayed 2 nights in Oct 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

10/10 Excellent

Alberto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to train station. Clean and spacious
Stayed 4 nights in Oct 2023
Response from Hilton Tokyo Bay on 31 Oct 2023
Dear Alberto,Thank you for staying at Hilton Tokyo Bay and writing us valuable feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel we stayed in Japan by Far
The best hotel we stayed in Japan by Far ... Room is big, service was good, access was good. will definitely come back
Stayed 3 nights in Oct 2023
Response from Hilton Tokyo Bay on 31 Oct 2023
Dear Helen,Warm greetings from Hilton Tokyo Bay and thank you very much for taking the time to comment.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Zhihao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bus shuttle brings you to either the Disney train or the JR station. Room is spacious and clean
Stayed 3 nights in Oct 2023
Response from Hilton Tokyo Bay on 31 Oct 2023
Dear Zhihao,Thank you for staying at Hilton Tokyo Bay and writing us valuable feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location for the Tokyo Disney Resort and have great views to match!We hope to have the pleasure of welcoming you back again in the future.

6/10 Okay

Shiralee

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property is located in great area. Rooms are very out dated and don’t have updates dacticilies such as USB ports. Beds uncomfortable and shower has no pressure. On last day was told outside pool shut to next year which I was unaware which kids disappointed.
Response from Hilton Tokyo Bay on 31 Oct 2023
Dear Shiralee,Thank you for staying at Hilton Tokyo Bay and writing us valuable feedback.Please accept our most sincere apologies for the disappointment you have for not meeting your expectations.We will continue to work hard to improve our service and look forward to welcoming you back again soon.

10/10 Excellent

Tami

Stayed 1 night in Oct 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
この度は、数あるホテルの中からヒルトン東京ベイをお選びいただきまして、誠にありがとうございました。今後ともいつお帰りになっても安心、快適なホテルとなりますよう、施設の手入れを入念に施しまして、お客さまをお迎えいたしたいと願っております。 ヒルトン東京ベイは、お客さまのまたのお帰りを楽しみにお待ち申し上げております。

10/10 Excellent

Haixuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for family stay with easy access to Disneyland and Haneda airport. Great staff being friendly and helpful to young children.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Convenient location for access to the Disney parks via the monorail… the only problem is the room air conditioning is lacking for a hotel of this standard - it was always warm and muggy.. the air con couldn’t seem to reduce the temperature to any where near the 18 deg cel the thermostat was set to. Otherwise the rest is fine…
Stayed 4 nights in Sep 2023
Response from Hilton Tokyo Bay on 31 Oct 2023
Thank you for staying at Hilton Tokyo Bay and writing us valuable feedback.Please accept our most sincere apologies for the inconvenience during your stay.We will continue to work hard to improve our service and look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love visiting Japan the culture and people are so kind and welcoming. I will be back.
Stayed 8 nights in Sep 2023

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was the first hotel we stayed out of 5 cities we stayed at during our trip to Japan. We quickly learned that all hotel rooms are much smaller than we were used to (we are from Australia) including this hotel. It was a suitable room for our family of 5. The beds were comfy, bathroom spotless and the staff couldn't do anymore for us. There are 2 options to get to Disneyland: 1. Walk 5 minutes to the Disney Monorail which you have to pay for (cheap) or 2. Take the free hotel shuttle to Maihama station where you get off and walk to Disney front gate, takes 5 Minutes. At the Maihama station there is a fantastic shopping plaza with excellent cafes, restaurants and I believe 3 Starbucks, a supermarket etc. If you don't want to pay for meals at the hotels then this is a great choice for you. We did choose to have 2 breakfast buffets at the hotel and the were really good, our kids loved the food.
Stayed 4 nights in Sep 2023

10/10 Excellent

JONGHWA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

10/10 Excellent

ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and it was a great water view
Stayed 3 nights in Sep 2023

10/10 Excellent

Norman

Stayed 6 nights in Sep 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My recent trip to Tokyo was absolutely amazing! To
Our recent stay at this hotel was simply wonderful, earning it a well-deserved 5 out of 5 stars. It's a fantastic choice for families, especially if you plan to visit Tokyo Disneyland. With great amenities, convenience, and food options, it exceeded our expectations. The hotel team was attentive and friendly, making our stay truly enjoyable. For families looking for a comfortable and convenient stay near Tokyo Disneyland, this hotel is a fantastic option.
Stayed 3 nights in Sep 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good hotel when visiting Disneyland and DisneySea.
Stayed 1 night in Sep 2023
Response from Hilton Tokyo Bay on 26 Jan 2024
Thank you for staying with us and sharing your experience.We sincerely hope you will once again consider us for your next visit, and wish you a great day ahead.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to Disneyland!
Stayed 3 nights in Sep 2023
Response from Hilton Tokyo Bay on 28 Sept 2023
Thank you for staying with us at Hilton Tokyo Bay.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We hope to have the pleasure of welcoming you back again in the future.