Outdoor spa tub

Reviews of Villa Sirilanna Hotel

4 out of 5
Villa Sirilanna Hotel
89/3 Ratchapakinai Rd, T.Phrasing,Muang, Chiang Mai, Chiang Mai

Reviews

8.8

Excellent

Rating 10 - Excellent. 201 out of 409 reviews" "
Rating 8 - Good. 158 out of 409 reviews" "
Rating 6 - Okay. 31 out of 409 reviews" "
Rating 4 - Poor. 12 out of 409 reviews" "
Rating 2 - Terrible. 7 out of 409 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean rooms and a great location for walking around the old city.

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Walking distance to tons of temples, great food, and shopping. Central to everything and no issues with excursions picking up anr dropping off at hotel. Also, easy access from the airport.
Stayed 3 nights in Oct 2023

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After finding this little gem I always stay here when traveling to Siem Reap twice a year. It’s like a little jungle retreat not far from the city center. I love the quiet relaxing atmosphere away from the busy areas. It’s safe, clean and the staff are amazing. I find the price very reasonable and always look forward to my next stay.
Stayed 4 nights in Oct 2023

10/10 Excellent

Rianna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful, the place had an amazingly eclectic charm and a very
Stayed 3 nights in Jul 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed this property. Excellent location, lovely, friendly staff and the decor was soothing. Wasan, the manager, was soooo welcoming and kind. He's awesome!
Stayed 4 nights in May 2023

6/10 Okay

Tiffany

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location. 3 star hotel that could be a 4 if they updated their bathrooms and kitchen. Friendly staff. Great access to markets and the Old City.
Stayed 2 nights in Mar 2023

10/10 Excellent

Christopher, Granbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful polite staff, excellent location, was very easy and quick to get to from the airport and a short distance to practically limitless options for food and entertainment.
Stayed 1 night in Mar 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flights of Grandeur and Splendour
Grand and lavish interior celebrating immense colour, richness, and textural heritage. Splendid pool too. Ample breakfast.
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here for the most pleasant Chiang Mai trip!
My wife and I were blown away by the generosity and helpfulness of the hotel staff. After finding out that we were traveling for our honeymoon, they upgraded our room to a gorgeous suite at no cost to us and were always dropping everything to help when we were around. Our trip was during the new year, and the staff even invited us to a bountiful hotpot meal with them to celebrate. Their kindness was the icing on the cake for our time in Chiang Mai and I cannot recommend this hotel enough.
Stayed 2 nights in Dec 2022

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about the hospitality and service we received from concierge/manager of Sirilanna. I wish I knew his name, but he really went all-out to make sure we had everything we needed/wanted. It is a small, older hotel but absolutely beautifully adorned and will a quaint, authentic feel- almost like a B&B. Thank you for such a wonderful stay!
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decoration of the hotel was nice it was clean and the staff were friendly
Stayed 10 nights in Mar 2020
Response from MIEW on 17 Mar 2020
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Hotel team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and perfectly located
Really beautiful and comfortable hotel. The traditional decor looks great, and everything was clean and well maintained. Amenities include free airport shuttle, free breakfast with made to order eggs and a good variety of Thai and Western items, jetted tubs and balconies in the higher end rooms, free bottled water. Oh, and the location is perfect--right in the middle of Old City, walking distance to pretty much everything. I would definitely stay again if come back to Chiang Mai (which I hope I do, it's an amazing city).
Stayed 3 nights in Jan 2020
Response from MIEW on 12 Mar 2020
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from MIEW on 10 Mar 2020
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Miew on 2 Mar 2020
Dear Mark, Thank you for your review. We deeply apologize that our service did not meet your expectation, and we will use your feedback for future improvement. Thank you for choosing us, we truly hope we can serve you again. Warm regards, Sirilanna hotel team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Feb 2020
Response from Miew on 19 Feb 2020
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a very friendly staff. Worth staying here for the wood-working alone. Gorgeous! The rooms are quiet, spacious and luxurious. The property is well located in Old Sq. Next to and in the middle of everything. I’m sad to leave but will stay here again on a trip back to Chiang Mai.
Stayed 1 night in Feb 2020
Response from Miew on 4 Feb 2020
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

8/10 Good

canadian

Travelled with partner
It was a nice property. The room was different then the one we paid for but the staff was really kind. They need to freshen the smell of the room before the new guests arrive. All that said, loved the place and staff and excellent breakfast
Stayed 4 nights in Jan 2020
Response from MIEW on 23 Jan 2020
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pleasing ,nice and spacious. It was impossible to sleep at night because of the corner bar across from the hotel. Very loud music and a lot of crazy drank people yelling and screaming and there is no way you can sleep or even rest till past after midnight.
Stayed 4 nights in Jan 2020
Response from MIEW on 23 Jan 2020
Dear our valued guest, Thank you for your review. We deeply apologize that our service did not meet your expectation, and we will use your feedback for future improvement. Thank you for choosing us, we truly hope we can serve you again. Warm regards, Sirilanna hotel team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and the staff were very attentive. We loked the old Thai style decor. The only negative was it was on a cross road junction so could be a bit noisy but earplugs did the trick.
Stayed 5 nights in Jan 2020
Response from MIEW on 21 Jan 2020
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

10/10 Excellent

Kirby R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing place to stay. The staff was great. The location was not bad. The bed could use a better mattress.
Stayed 2 nights in Jan 2020
Response from Miew on 14 Jan 2020
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, hotel team

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Miew on 31 Dec 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff.
Great friendly staff. Overall a good value but issues with hot water in the shower. Several showers were cold or Luke warm which negatively impacted our comfort. The hotel room was very spacious and had beautiful wood accents. Location in Chiang Mai was very good. We walked around most of the old city with ease. breakfasy was delicious and included several Thai dishes and made to order eggs.
Stayed 4 nights in Dec 2019
Response from Miew on 26 Dec 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, hotel team

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great area!
We loved our stay at this hotel! It is in a great location right in the old city. It is a little more expensive than a lot of hotels in the area, but you get what you pay for! The room was beautiful and had a great jacuzzi bath. Breakfast was included and was delicious. We also got inexpensive thai massaged while we were there.
Stayed 2 nights in Dec 2019
Response from MIew on 19 Dec 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, hotel team

10/10 Excellent

Krystal, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is BEAUTIFUL, the decor everything just immediately makes an impression as soon as you walk in the pool area is amazing, you can get massages on the property. My sister was fascinated by the koi fish and the staff was kind enough to let her feed them. As soon as we checked in the staff was so friendly, the hotel is very clean, the breakfast was DELICIOUS. If I ever find myself in Chiang Mai again no doubt this is where I will stay. I was so happy with everything.
Stayed 3 nights in Dec 2019
Response from Miew on 13 Dec 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Absolutely loved our stay here! The hotel has a lot of charm with all the carved wood. The bed was comfortable and the room quite large. The breakfast was very good with made to order eggs, bacon, and sausage. The pool area was quite nice. The pool itself was quite chilly (as expected in Thailand) but refreshing after some time in the sun. Only 2 slight negatives to the place. 1. Sound carries a lot through the doors (which are beautiful but apparently not sound prood). We had a room adjoining ours and could hear the conversations and music of our neighbors. The hotel is generally quiet so it wasnt a huge issue. My husband got a fan from the front desk and hat drowned out any unwanted noise at night. 2. The water in the shower or bath takes abour 10 to 20 minutes to get warm any time of day besdies morning and even then only gets lukewarm. So if you want a nice hot shower after bathing with elephants, be prepared to wait and have a lukewarm rinse off. But when we showered in the morning, we had no issues. Besides those 2 small things, our stay was heavenly! Highly recommended.
Stayed 6 nights in Dec 2019
Response from Miew on 11 Dec 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff really went out of their way to make our stay more comfortable and the location is really good in the old town rooms very large with big spa bath
Stayed 12 nights in Nov 2019
Response from Miew on 9 Dec 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, hotel team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hot water took too log to get start No usb or power connections on the bedsides
Stayed 3 nights in Nov 2019
Response from Miew on 3 Dec 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2019
Response from Miew on 3 Dec 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very pleasant and accommodating,
Stayed 2 nights in Nov 2019
Response from Miew on 3 Dec 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

10/10 Excellent

Verified traveller

Stayed 8 nights in Nov 2019
Response from Miew on 3 Dec 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Lovely hotel, very friendly and helpful staff, and convenient location. Had 2 issues (one with them doing laundry nexr to our room all night, and the jetted tubs faucet was backwards ie hot, cold were reveresed) both issues resolved quickly and with smiles. Rooms cleaned daily. Only thing we didn't like was the breakfast offered. Being Vegan my only option was toast and fruit.
Stayed 4 nights in Nov 2019
Response from MIEW on 29 Nov 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, hotel team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Miew on 24 Nov 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, hotel team

6/10 Okay

SF, MD, USA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, but room not as expected. No balcony, and in fact only a small window in the bathroom. Very dark and claustrophobic. Could not wait to leave for this reason. Otherwise many things were acceptable.
Stayed 3 nights in Nov 2019
Response from Miew on 15 Nov 2019
Dear our valued guest, Thank you for your review. We deeply apologize that our service did not meet your expectation, and we will use your feedback for future improvement. Thank you for choosing us, we truly hope we can serve you again. Warm regards, Villa Sirilanna hotel team

10/10 Excellent

David, Brownsburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The decor was beautiful, the breakfast buffet was delicious, tge staff very kind and attentive. Miss Sofia, the tour booking agent was amazing. We booked 3 tours based on her recommendations and our desires and they were all perfect ( riverboat dinner, elephant sanctuary, and thailands tallest mountain). The hotel location was absolutely perfect. Walking distance to everything we needed and desired. And again the staff aas absolutely wonderful, which was very nice. They were all young, which made the service given much more nice. Wonderful and perfect lication.
Stayed 10 nights in Oct 2019
Response from MIEW on 15 Nov 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, hotel team

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2019
Response from Miew on 15 Nov 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, hotel team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel's location, it was easily walkable to shopping and restaurants. The staff was very friendly and welcoming. The decor of the hotel was amazing.
Stayed 3 nights in Oct 2019
Response from Miew on 1 Nov 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, hotel team

10/10 Excellent

Sherry

Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2019
Response from Miew on 15 Oct 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little oasis
The hotel has a great location, close to the gate and in walking distance to many temples. Likewise there are many shops and places to eat/drink. The reception staff were friendly and welcoming, nothing was too much trouble. The room was spacious and had beautiful traditional furniture. The pool area was like a little oasis, very relaxing! I would definitely stay at Villa Sirilanna Hotel again and would recommend it to others.
Stayed 3 nights in Oct 2019
Response from Miew on 13 Oct 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Give it a miss!!
The Room was dirty. The mirror had other people’s toothpaste on it, the tiles in the shower were filthy, there were stains all around the sink and the bath was disgusting. We ran the bath to find brown water coming out and no hot water. I went to reception where they told me to run the tap for 10 minutes. After 10mins the water was just about warm enough to have a bath. The bath took 1hr to fill as the pressure was so low. When we finally turned on the jets, a load of grime came out! The pool is lovely but the rooms are far from 4star!
Stayed 1 night in Oct 2019
Response from Miew on 13 Oct 2019
Dear Richard, Thank you for your review. We deeply apologize that our service did not meet your expectation, and we will use your feedback for future improvement. Thank you for choosing us, we truly hope we can serve you again. Warm regards, Viila Sirilanna Hotel team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location and friendly staffs! The next door neighbor put on the TV with high volume one night. Called the front desk and it had been resolved immediately.
Stayed 2 nights in Oct 2019
Response from Aey on 9 Oct 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are a hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

10/10 Excellent

Asli

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Aey on 29 Sept 2019
Dear Our Valued Guest, Many thanks for sharing your wonderful experience at the hotel. It was a true pleasure to read your lovely comments. We look forward to the joy of welcoming you again. Warm regards, Villa Sirilanna Hotel Team

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room is big enough, but the cleaning situations is bad, there are stains in the towels.
Stayed 1 night in Sep 2019
Response from Aey on 28 Sept 2019
Dear our valued guest, Thank you for your feedback. We apologize for the inconvenience that had occurred. We will immediately report this issue to all relevant departments, and we ensure that this issue will not happen again. Please accept our apology and we truly hope you come back for your next stay. Warm regards, Villa Sirilanna hotel team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice rooms. Good AC. Bed were ok. A little on the harder side. Breakfast was pretty underwhelming. The omelette station was great but outside of that and a small selection of fresh fruit it was disappointing. This is a common theme in the hotel reviews so we weren’t surprised. The location is excellent. We loved Mr. Kai’s Khao Soi up the street. Super close to the Sunday Walking market. Over all for that price, I expected the service to be better. The staff were friendly but there was zero extra effort. No one asked how things were, if we needed anything. Seemed there were more interested in what was happening on Facebook. One last thing was that we booked because the hotel said it was non smoking. This isn’t the case. One guest enjoyed smoking cigars at the pool which meant no swimming or sitting on our balcony until we could breath fresh air. All in all, I would say this is a 3.5 out of 5.
Stayed 5 nights in Sep 2019
Response from Aey on 25 Sept 2019
Dear Our Valued Guest, Thank you for your comments and thank you for choosing Villa Sirilanna Hotel. We are sorry for the inconvenience that had occurred. We will try our best to prevent the issue from occurring again. Please accept our apology and we truly hope you come back for your next stay. Warm regards, Villa Sirlanna hotel team

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Chian Mai, RUN AWAY!!!!
Worst hotel ever! Bad service, dirty and apparently a lot of their other reviews are fake and written by their own staff!
Stayed 3 nights in Aug 2019

8/10 Good

Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and great location too, service was good very welcoming place
Stayed 3 nights in Aug 2019
Response from Aey on 17 Aug 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at Villa Sirilanna and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time perfect
This was our second stay here. We thought it was perfect last time but somehow they had managed to improve it. Our room was huge and extremely comfortable with lots of little extras. The bed was beautifully decorated when we arrived-towel swans and rose petals-and was also very comfortable. There was plenty of storage space, a lovely seating area, a furnished balcony and an amazing bathroom. The artwork was wonderful too. Breakfast was excellent and all the staff were very friendly and helpful. The location is perfect for sight seeing and there are lots of fantastic eating places nearby. Our favourite was The Corner, exactly, opposite the hotel. The money exchange booth on the other side of the road gave the best rates too. The hotel even provides a free transfer to the airport. This is a wonderful place to stay in a lovely city.
Stayed 3 nights in Aug 2019
Response from Aey on 14 Aug 2019
Dear our valued guest, Thank you for your feedback. Hearing such a lovely comment from you made our day. Thank you for choosing your stay at Villa Sirilanna Hotel, we hope to serve yours again in the future. Warm regards, Villa Sirilanna hotel team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were pleanty of places and restaurants close by and within walming distance. Very easy and cheap to grab tuk tuk to night market. Staff was very friendly. Breakfast was good. Some road noise die to being located at a cross street.
Stayed 4 nights in Jul 2019
Response from Aey on 6 Aug 2019
Dear our valued guest, Thank you for your kindest review of us. We are very pleased to hear that you had a lovely stay at we are the hotel and it was our pleasure to serve you during your stay in Chiang Mai. We truly hope to welcome you again in the near future. Warm regards, Villa Sirilanna hotel team

6/10 Okay

KEI

Liked: Cleanliness, staff & service
Nice staffs but room’s Condition was so so
Firstly, those staffs there were really nice and friendly! They all carrying lovely smiley faces and always show their initiative! I love the hotel style, rather than the modern design, it was traditional Thai style! However, the facilities inside the room were “old” too! Those really needed to repair! For e.g.the jacuzzi bathtub was the selling point of the room, however, I should say it was really dirty, the outlet kept spilling out some dirt and tiny metal debris! The water tap on the jacuzzi was loose, and it was easy to come off if someone really use it carelessly! I was really scared there was a fountain came out during my stay! And most disappointed me was the toilet flushing system, once the first flush in the morning, it seems no water refill to the water tank again, I needed to refill the toilet’s watertank by myself before flushing the toilet ! Overall, the environment and the staff were nice! However, those facilities inside the room really really need to repair!
Stayed 4 nights in Jul 2019
Response from Aey on 30 Jul 2019
Dear Miss Kei, Thank you for your review. We deeply apologize that our service did not meet your expectations, and we will use your feedback for future improvement. Thank you for choosing us, we truly hope we can serve you again. Warm regards, Villa Sirilanna hotel team