Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Tokyo

very quiet and confortable stay.

Posted 24-Sep-2014
Pros: quiet and peaceful environment
Cons: Morning buffet is very small setup and not much choice after a couple days stayed at place,
Location: remote side from center of city and need a transportation
Stay on suicide pool with same level of rice padic, which is so cool and keep staying for endless time. Stuff was so friendly and good services. one of the best hotel ever stay - double sums up !
5 out of 5
Recommended
for Couples
by hoonfrom seoul

Perfect hideaway

Posted 26-May-2014 on Hotels.com
We stayed four seasons for our honeymoon trip. Even though its remote location from downtown, no need to go out. Tourists who seek relax and healing, the answer is four seasons chiang mai
5 out of 5
Recommended
by Ho yin Ha

This traveller left a rating score only Posted 07-May-2014 on Hotels.com
4 out of 5
Recommended
for Families
by Johnfrom USA

Great experience in a forest hideaway

Posted 28-Apr-2014 on Hotels.com
Wonderful hotel in its own special location on a mountain. Great place to forget the outside world and keep cool during the heat of Thailand's summer. Amazing staff and very personalized service. Very impressive dining and spa facilities. A few things were off, such as charging $6 for a bottle of water (the same bottle that's free in your room) when you are spending $150 for dinner in the resort restaurant. The TV and wifi are inadequate and the gym is sub par. However, overall it's a great place to stay if you're not paying peak rates.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful experience in outstanding hotel

Posted 23-Apr-2014
Pros: The location, the quality of service, the superb rooms...in a word, everything !
I spent 3 wonderful days in this amazing resort ! The location itself is just perfect, away from Chiang Mai and extremely quiet. The staff is very helpful, speak very good English is really at the level you expect from a 5-star hotel.
5 out of 5
Recommended
by A verified traveller

非常適合親子旅行的地點

Posted 19-Apr-2014 on Hotels.com
環境非常優美,服務態度很好,料理非常美味,小朋友的遊樂設施也很充實,讓我們四天三夜都捨不得離開飯店
5 out of 5
Recommended
for Personal Event
by Rosangelafrom Sao Paulo

melhor lugar para ficar em Chiang Mai

Posted 10-Apr-2014 on Hotels.com
O hotel é perfeito, jardins lindos, quartos espaçosos, serviço atencioso e excelente. O único senão é ser longe da cidade. Mas o próprio hotel pode ser visto como um lugar especial, que já vale a viagem. O serviço do concierge é particularmente perfeito.
5 out of 5
Recommended
for Everyone
by Garyfrom Houston Texas

Rural Chiang Mai slice of heaven

Posted 03-Apr-2014
We liked the resort a lot. The country location 25 minutes outside of Chiang Mai is special. Only negative if you want to eat in the area and need a car it is expensive due to minimal availability.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 03-Feb-2014 on Hotels.com
2 out of 5
by Vickyfrom Manhattan Beach, CA

Beautiful property but weak on service

Posted 06-Jan-2014
Pros: The grounds, the room, and the beautiful spa (a wonderful experience). Also a great kids club with very attentive staff.
Cons: I discussed the service. Overall, it felt that the cost was too high. The rooms were expensive and every additional item was also pricy.
Location: It is a hike from Chiang Mai. Not a good launching pad for exploring the city but ok for excursions in the Chiang Mai area.
The property is breathtaking. They have managed to create an oasis that gives the illusion of being in the middle of nowhere amidst rice paddies even if from certain parts of the property you can hear the busy road outside. The Lanna rooms are elegant with their beautiful private patios. Where our experience came undone was on the service front. While the staff was polite, there were lapses that are not appropriate for the Four Seasons or for this price point. Examples: 1. We ordered breakfast in our room on our first morning there. While the plates were moved outside our front door by housekeeping at some point later in the day, they were never taken away. They were still there two days later when we checked out with ants crawling all over them, despite multiple staff members (housekeeping and laundry) having visited our room during our stay. 2. We spent 30min at the concierge asking them to organize a taxi for us at 6:30 am the following morning to take us to a local temple. We also asked them to contact the Bangkok Four Season's concierge to ask about a tour guide. The following morning at the crack of dawn, no one at the concierge or front desk had any record of this. Instead of immediately calling a car, they were repeatedly asking us if we had a confirmation slip sent to our room and looking through files. No one brought out a cup of coffee in the meantime. They never got in touch with Bangkok. A couple more small incidents added to the list.