"Nice hotel, but there is no nice beach in Chetumal"
This hotel is comfortable and clean. It met our standards. The staff was friendly, and the parking area seemed secure.
If I did it again I would have stayed on the lake in Bacalar, because the beaches in Chetumal are not nice. In Chetumal there are no nice beaches and the water is brown unlike Tulum or Cancun, which are turquoise blue. Laguna Bacalar is just down the road--it is very nice.
Very nice experience beautiful hotel. The pool and grounds were well keep. My room was very comfortable. The staff was outstanding and I speak very little Spanish. The location was perfect for walking and sightseeing.
This hotel is adjacent to Hotel Lagoon which is very confusing especially if you arrive by taxi at night when it is raining and people don't speak a word of English in either hotel. There are mosquitoes in the eating area and sometimes even in the room. Hotel is clean. Rooms have nice, clean beds. There was no water after 7:30AM in our room. We were told that there was some maintenance issue. They gave us a bucket of warm water to use instead. WIFI works only near the front desk, not in the rooms. We were served a breakfast of pan cakes and coffee. People are helpful for sure even though they do not understand English.
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