Bar (on property)

Reviews of The Saddle Inn

3 out of 5
The Saddle Inn
21 Grosvenor Street, Chester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 153 out of 379 reviews" "
Rating 8 - Good. 149 out of 379 reviews" "
Rating 6 - Okay. 55 out of 379 reviews" "
Rating 4 - Poor. 16 out of 379 reviews" "
Rating 2 - Terrible. 6 out of 379 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Angela

Travelled with group
Liked: Staff & service
Girls trip
It was a nice enough room bathroom a bit tired decor very suitable for theme of pub Stairs to rooms very narrow and hard slog getting to the top floor . Didn’t eat in as food was finished when we arrived and not available on the other two days which was disappointing.
Stayed 3 nights in Dec 2023

10/10 Excellent

Alison

Stayed 1 night in Nov 2023

8/10 Good

Steven

Stayed 1 night in Oct 2023

6/10 Okay

Frazer

Travelled with partner
Liked: Staff & service
Property was as advertised, bathroom could do with update.
Stayed 1 night in Sep 2023

10/10 Excellent

Connor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole team at The Saddle made me feel Like a part of the family. I would recommend this place to anyone looking for a unique experience in Chester. Especially if you’re a music lover 🤘
Stayed 1 night in Sep 2023

8/10 Good

Janet

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Lovely place, food and breakfast spot on, nice and central but I believe the rooms could do with a deep clean, perhaps new carpets and new grouting round the shower trays? All in all though love stay and the staff were amazing, a big thank you to will especially, outstanding service
Stayed 2 nights in Aug 2023

2/10 Terrible

Ian

Stayed 1 night in Aug 2023

10/10 Excellent

ELAINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Overall we enjoyed our stay but there was a few issues. Our room was hot and we were unable to open the window. The bed was very creaky. The place could do with repainting in parts. But the staff were very friendly and breakfast was lovely
Stayed 3 nights in May 2023

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome overnight stay
Everything was excellent the staff could not do enough for us. The breakfast was amazing there was so much choice, enough to feed an army. They accommodated family joining us and then we sat and chatted with extra drinks. It was fab all round would definitely stay again and highly recommend . Had lunch there too and the food was great again with big portions.
Stayed 1 night in May 2023

10/10 Excellent

Ian

Stayed 1 night in Feb 2023

10/10 Excellent

I

Stayed 1 night in Sep 2022

6/10 Okay

Anthony

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jun 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, pub, room, breakfast and staff. No complaints at all. Definitely recommend staying there.
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Rebecca on 14 Jun 2021
Dear Anthony, Thank you for reviewing The Saddle Inn. We are glad to hear you enjoyed your stay and look forward to seeing you again. Best wishes Rebecca

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Rebecca on 14 Jun 2021
Dear Guest, Thank you for reviewing The Saddle Inn. We are glad to hear you enjoyed your stay. Best wishes Rebecca

8/10 Good

Simon

Liked: Staff & service, room comfort
Weekend stay
The inn has lots of character and the staff were very friendly & helpful. Breakfast was good, but could have benefitted from a fruit option. The room was clean but a little tired & bathroom could do with a little bit of bit of upgrading, e.g. grouting around bath, dripping tap & fixtures.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Karl-Heinz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Very friendly quirky place.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic friendly helpful staff
Stayed 2 nights in Nov 2019

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rock on
Friendly welcome when we arrived. Good sized and clean triple room on the 2nd floor. Live band on Sat night but not too noise intrusive in our room. We weren't advised that this was a live music venue when booking so this place may not suit everyone but we got back to see the last 40 minutes of the last band and had fun. Nice breakfast.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Room was a good size and clean. Main problem we had was there is pretty much no wifi which is not good when you have kids to keep entertained, even the bar area had, at best, sketchy wifi. Staff were very nice and the pub is well situated.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay quality entertainment nice clean rooms quiet rooms considering live bands downstairs overall really happy after a busy day at Chester zoo
Stayed 1 night in Aug 2019

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super accommodation and and great staff
Great accommodation in central Chester, very friendly staff, freshly cooked breakfast and a great bar for a pint or two
Stayed 1 night in Jul 2019

8/10 Good

Cmcd, Edinburgh

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
We stayed at the saddle inn for one night after a very long fun day at Chester zoo. Great location, parking 2 minutes walk, hotel very basic but was ideal for one night with 2 adults and 3 kids in the family room, accommodated everything we needed for our short stay and the staff were fantastic and friendly.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great location. Bargain price friendly staff big hot breakfast -what more could you want ?!
Stayed 1 night in Feb 2019

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Staff couldn’t be more helpful and friendly and food is great, but due to other rowdy residents we didn’t get much sleep.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2019

8/10 Good

A, wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly. As a venue for life music, the band were fantastic. Great location for walking into chester city center. Great pub grub at reasonable prices.
Stayed 1 night in Jan 2019

6/10 Okay

The

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are lovely & helpful the room is well maintained and comfortable however our annual trip to the Saddle Inn was spoiled due to the rock karaoke in the bar below until the early hours so no sleep for us and we were in a family room. A shame but time to find a new place to stay for us
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Not for us. This is a rock pub which offers accommodation and is far too noisy by half.
Stayed 1 night in Nov 2018

10/10 Excellent

john, Dartford

Liked: Cleanliness, staff & service, room comfort
Ideal hotel for exploring Chester and North Wales
Really enjoyed our recent visit to the Saddle Inn. Staff were really friendly and helpful and the pub is excellent. Other reviews mention the state of the rooms. While they do need bringing up to date, we couldn’t fault the cleanliness and comfort. We had a family room and were very happy with it. A programme of works is in the pipeline and we’ll definitely be revisiting when that’s completed.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Sleeping above a pub.
Well we didn't get the room shown in the above picture. It was pretty tiny with a slanted ceiling you had to watch out for. But it was fun for two nights and the staff and pub clients were pretty neat. NOT a Holiday Inn but that's fine.
Stayed 2 nights in Jul 2018

6/10 Okay

alan

Stayed 1 night in Jun 2018

8/10 Good

Sandra, West Yorkshire

Liked: Staff & service, room comfort
Room was tired looking, bathroom was the same both in need of lick of paint. Room was a good size & clean. Breakfast was very good. Young lady who served breakfast was lovely.
Stayed 1 night in May 2018

8/10 Good

Heather, Bolton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much needed couples weekend
Hotrl ideally located. Lovely and clean. Room was lovely and big. Great atmosphere at nighy at the saddle inn. Served quickly. Would defo go back and stay
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dusty, noisy but near to town.
Double room with no ensuite but allocated bathroom across corridor. Bathroom needs a complete re-furbishment. Faulty shower screen causing flooding, known but not repaired, dust on surrounding surfaces. Window in bedroom sealed shut due to fire escape, fans provided but hardly acceptable. Tired decor and dust on surfaces including kettle. Noise throughout Saturday night 00:00 to 8:0 am.
Stayed 2 nights in Apr 2018

8/10 Good

Robert P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pub stay, friendly staff, lovely breakfast and great central location.
Stayed 1 night in Dec 2017

8/10 Good

debbie , nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central hotel. Fabulous staff.
Group of friends on a Christmas shopping trip. Hotel is a lovely old building situated a very short walk from Chester town centre. Our room was spacious for the four of us. And clean and had all the amenities we needed. Only things we noticed is some of the furniture is a little shabby with broken hinges on the wardrobe and a broken drawer in one of the chests. And the cold tap to the bath is not connected also the shower squirts water in 3 directions from the back of the shower head therefore soaking the ceiling and the walls. All can be easily rectified with a little tlc on the room. The bar downstairs though open late didn’t affect our stay as we heard little or no noise from the bar. The breakfast was lovely with plenty of Choice and one of our party who has many food allergies the staff were extremely helpful in varying the breakfast to suit her needs. We also ate there on the Saturday evening and again the food was nice with a good choice on the menu and ample portions at very reasonable cost. The staff were also really cheerful and helpful and nothing was too much trouble for them. There are plenty of things to do leaflets at the hotel. Parking is a bit of an issue and being an old building there is no lift so therefore the accommodation is not suitable for anyone who struggles with stairs. But other than that and the minor issues with our room it was lovely place with lovely people. Would definitely stay again. Thankyou to the great staff.
Stayed 2 nights in Dec 2017

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pub
Great pub with guest rooms above, live entertainment and central location
Stayed 1 night in Nov 2017

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
@ The Saddle November '17.
Overall, a lovely stay. Breakfasts, service, friendliness, bedrooms all excellent. Only downside was shower in bathroom which repeatedly leaked all over the floor. But we would have no hesitation in staying there again.
Stayed 2 nights in Nov 2017

8/10 Good

Jacqui, Newcastle under Lyme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding in Chester
Very pleased with the room we stayed in, lovely clean bedding and plenty of towels, it was at the top of the Inn, so the very helpful lad behind the bar helped to carry my suitcase up the stairs, he works very hard because he served us our very nice full breakfast in the morning. Thank you for a lovely stay.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, friendly and welcoming
Lovely stay, no issues and we had a nice stay. "............................................................................................................
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very noisy on the Saturday. Room was tiny. Noisy guests wandering around at all hours. Left before breakfast as just wanted out of the place.
Stayed 1 night in Oct 2017