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Reviews of The Chester Grosvenor

5 out of 5
The Chester Grosvenor
Eastgate Street, Chester, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 727 out of 1001 reviews" "
Rating 8 - Good. 189 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic 5 star hotel right in the centre of Chester, staff and amenities are superb
Stayed 1 night in Apr 2024

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service, thank you for looking after us, we had a super stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Irene On

Liked: Cleanliness, staff & service, property conditions & facilities
Nice atmosphere
Stayed 4 nights in Mar 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable breakfast delicious i had the continental my partner had a full english both great Look forward to returning
Stayed 1 night in Mar 2024

10/10 Excellent

Tarun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Mar 2024

8/10 Good

matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good , couple of little issues which was sorted.
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, only complaint was noise from air-con. Staff excellent and great location.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Lovely staff. The rooms need updating though
Stayed 3 nights in Mar 2024

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real quality
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and a very pleasant stay, staff were excellent. Only slight complaint is the advertisment stating breakfast included - it is, but only a Continental. Upgrade is available, but for the price we paid a cooked breakfast isn't much to ask for.
Stayed 2 nights in Feb 2024

8/10 Good

Gareth

Stayed 1 night in Mar 2024

6/10 Okay

David

Well situated
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant staff and food we're lovely. The door staff we're excellent sorted my car no problem and all the staff we're helpful and nice
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Stayed 1 night in Feb 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, amenities, property conditions & facilities
Exceptionally polite and helpful
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
With 5-star hotels there's an expectation of quality and attention to detail or, where things do go awry, they are sorted quickly, efficiently, and not repeated, This hotel fell way short of the mark on all of these criteria on our three-night mid-week break. Where expectations were not met: 1) Disposition of the front-desk staff. Morose and unwelcoming - it wouldn't hurt them to crack a smile or say "good morning"; 2) Our room keys stopped working on two consecutive days. Apparently they'd been set up incorrectly on check-in. Once was a mistake. Twice was inept; 3) We had to ask for milk, tea-bags, water to be replenished - not done as part of room servicing; 4) We had to ask, at 3pm, for our room to be serviced; 5) We were billed for the continental breakfast despite inclusion in the room rate. It was deducted from the final bill but shouldn’t have been on there anyhow - told it's a "system thing". 6) For a much-advertised mid-week break why is the spa routinely closed on two weekdays. Where expectations were met or exceeded: 7) Exceptional door and restaurant staff - friendly, attentive, and welcoming. Perhaps they could train the front-desk staff. 8) Location - great for city sight-seeing; 9) Quality of continental breakfast; 10) Most of the spa facilities A school report might shorten this to "must try harder" or "careless, could do better" or. Or both. As it stands, the Grosvenor doesn't deserve 5 stars, either in a review or as a hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great staff and location. The spa facilites were a bit dated but treatments were good.
Stayed 1 night in Jan 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a brilliant stay - the service and breakfast were excellent. The room was beautiful but the bathroom was a little dated and probably needs to be upgraded. Overall thoroughly satisfied with our night away.
Stayed 1 night in Jan 2024

6/10 Okay

Lynsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay at the Chester Grosvenor
Great attentive service. However, not overly impressed with suite as it was cold in temperature even though heating was set to maximum correctly and room didn’t feel cosy although bed was very comfortable. The TV was not really working properly maybe this was interference with next room. No toiletry freebies. I’ve stayed at Grosvenor in past and tried all rooms but overall I’d choose the classic room if ever staying here again as the suite just offers more space but classic rooms are more comfortable and warmer in my opinion. Great service and attention by all staff and accommodating in letting you store luggage after checking out.
Stayed 1 night in Jan 2024

10/10 Excellent

Sophie

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Great rooms. Great food. Great customer service.
Stayed 1 night in Jan 2024

8/10 Good

Zafeira

Stayed 1 night in Jan 2024

4/10 Poor

Nerys

Stayed 3 nights in Jan 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Excellent location. The staff couldn’t do enough for you. The whole place was spotless. Room spacious. Had a wonderful two day stay.
Stayed 2 nights in Jan 2024

6/10 Okay

Sara

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not sure if will be back
It really is a truly breathtaking hotel, the room was gorgeous with such a comfortable bed with top quality linen, the only issue was breakfast, we were forgotten about had to ask for our toast to be brought out after around half a hour, we then waited a hour for the hot breakfast to come out, there were many other people also complaining, got back to our room eventually to find we had been locked out so a phone call to reception to then sort out, no major issue but when you are paying for a quality luxury hotel it's just a bit of a letdown.
Stayed 1 night in Dec 2023
Response from Guest Relations on 7 Jan 2024
Dear Sara,Thank you for taking the time to leave a review. Whilst we are delighted you enjoyed your bedroom and associated amenities, we are most disappointed to hear that your breakfast experience fell short of our usual standard. Please do not hesitate to contact us should you wish to discuss this further.We apologise for any inconvenience.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is stunning. The chaps helping with luggage and car park were awesome. Comfortable rooms. Convenient to everything. Only wish we could have been there longer!
Stayed 2 nights in Dec 2023
Response from Guest Relations on 31 Dec 2023
Dear Michelle,Thank you for taking the time to leave a review, we are delighted you had an enjoyable stay here at The Chester Grosvenor and we look forward to hopefully welcoming you back in the future for an extended stay.Warm regards,

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Such a beautiful hotel filled with very friendly welcoming staff! Beautiful room and amenities.
Stayed 1 night in Dec 2023
Response from Guest Relations on 31 Dec 2023
Dear Leigh, Thank you for taking the time to leave a review, we are delighted you had an enjoyable stay here at The Chester Grosvenor. We hope to welcome you back in the near future. Warm regards,

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very nice but I expected more from the room
The main hotel, bars, restaurants and communal areas were lovely. However for what is a five star hotel the room we had was a deluxe room and just felt very tired. The ventilation intake in the reception area was coming away from the ceiling, some of the doors and skirting boards had chip marks on them. There was some pastas left on the floor behind the hall way door that was missed from the previous guest. Also the bath looked as though it had been painted at some point and there were several areas on the bath where, what looked like paint, had come away exposing the original colour underneath. Other than that all of the staff were very welcoming and very friendly and couldn’t do enough for us and all the other areas of the hotel were very nice
Stayed 2 nights in Dec 2023
Response from Guest Relations on 31 Dec 2023
Dear Joshua,Thank you for your taking the time to leave a review and for your constructive feedback. If you do wish to discuss your stay in further detail, please do not hesitate to contact us directly.Warm regards

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations on 31 Dec 2023
Dear Marcel,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations on 31 Dec 2023
Dear Roy,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 Excellent

Meirion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 31 Dec 2023
Dear Meirion,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 Excellent

tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, fantastic dinner and breakfast in the Brasserie
Stayed 1 night in Dec 2023
Response from Guest Relations on 31 Dec 2023
Dear Tim,Thank you for taking the time to leave a review, we are delighted you enjoyed The Chester Grosvenor and our La Brasserie restaurant. We hope to welcome you back in the future. Warm regards,

4/10 Poor

Lynn

Liked: Cleanliness, room comfort
Disliked: Staff & service
Wouldn’t go again
I was disappointed to be honest the last time I went it was free parking by the concierge that’s no more it’s £20 a day Or park yourself for £10 day no cooked breakfast unless you pay ( we paid almost £500 for 2 night so would have thought a hot breakfast would be included as it used to be but for me not able to get a drink and sit in the lounge was dreadful how can you not have room for your paying guests to sit and have a drink
Stayed 2 nights in Dec 2023
Response from Guest Relations on 31 Dec 2023
Dear Lynn,Thank you for taking the time to leave a review.We are saddened to hear that you did not have a memorable experience. Please do not hesitate to contact us directly if you wish to discuss this further. Warm regards,

10/10 Excellent

Lynsey

Stayed 1 night in Dec 2023
Response from Guest Relations on 31 Dec 2023
Dear Lynsey,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

8/10 Good

Anthony

Stayed 1 night in Dec 2023
Response from Guest Relations on 31 Dec 2023
Dear Anthony,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 Excellent

PHIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Stayed 1 night in Oct 2023
Response from Guest Relations on 16 Dec 2023
Dear Phil, Thank you for taking the time to leave such positive feedback, we look forward to welcoming you back to The Chester Grosvenor.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations on 16 Dec 2023
Dear Simon,Thank you for taking the time to leave a 5 star review, we look forward to welcoming you back to The Chester Grosvenor.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing stay
This hotel is over priced for what it is. Although obviously is a classic hotel, it still needs modernising to bring it up to the 21st century rather than being stuck in the 1990ies. They can well afford to do so on the prices they charge. The decor is tired, and the carpets stained. Their bar service was extremely slow considering there were 5 bar tenders and only slightly more customers, and their breakfast was a huge disappointment-I have not been anywhere where the cooked breakfast is at a £12 per person supplement and the continental is table service only with a few danishes, cereal/porridge and toast. At the price they charge they could well afford to have a continental buffet with the meats/cheeses etc which other cheaper hotels offer.
Stayed 1 night in Dec 2023
Response from Guest Relations on 16 Dec 2023
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your observations and apologise for any shortcomings you experienced during your stay.We regret any inconvenience caused by the slow bar service and the disappointment with the breakfast options. Your insights are invaluable, and we will use them to enhance our services. We hope to have the opportunity to welcome you back in the future and provide an improved experience that reflects our commitment to guest satisfaction.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel in a great place
Stayed 1 night in Dec 2023
Response from Guest Relations on 16 Dec 2023
Dear Gary, Thank you for taking the time to write a review and leave such positive feedback.We look forward to welcoming you back to The Chester Grosvenor.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star 🌟 🌟 🌟 🌟 🌟
Fantastic hotel, in a great location in the heart of Chester. Will return again. Only thing missing is a pool/sauna
Stayed 1 night in Dec 2023
Response from Guest Relations on 11 Dec 2023
Dear Richard, Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay and found our location in the heart of Chester convenient. We look forward to welcoming you back on your next visit and hope to make your stay even more enjoyable.

8/10 Good

Keely

Stayed 1 night in Dec 2023
Response from Guest Relations on 11 Dec 2023
Dear Keely, Thank you for taking the time to leave a review, we hope to welcome you back to The Chester Grosvenor in the future.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tasting menu was great, service at breakfast was excellent one day but very poor on the other day.

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel ! Beautiful room, housekeeping excellent. Just had breakfast which was very good. So convenient for the city centre. Definitely recommend this hotel.
Stayed 3 nights in Dec 2023
Response from Guest Relations on 11 Dec 2023
Dear Heather, Thank you for your glowing review! We're thrilled to hear that you had a great experience at our hotel, from the beautiful room to the excellent housekeeping and satisfying breakfast. It's wonderful to know our location was convenient for your needs. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the wow factor, they made us feel so welcome and special from the moment we walked in. I had booked a room for my wife’s birthday and they had left complementary cake and a welcome note to wish her a happy birthday in the room. Nothing was too much trouble. This is definitely a five star hotel and the level of service goes above beyond any expectations. Thank you for an amazing experience.
Stayed 1 night in Dec 2023
Response from Guest Relations on 11 Dec 2023
Dear Barry, Thank you so much for sharing your wonderful experience! We are thrilled to have been a part of your Wife's birthday celebration, and it warms our hearts to know that our efforts to make her day special were successful. Your kind words about the hotel's wow factor and exceptional service mean a lot to us. We will certainly share your feedback with our staff, who will be delighted to hear about their positive impact. We look forward to welcoming you back for more memorable experiences in the future!

10/10 Excellent

Lesley

Travelled with partner
Liked: Amenities
Loved the stay at the Grosvenor hotel in chester, every one was very kind nothing was to much trouble.
Stayed 3 nights in Dec 2023
Response from Guest Relations on 11 Dec 2023
Dear Lesley, Thank you for your kind words! We're delighted to hear that you loved your stay at The Chester Grosvenor. Our team is thrilled that their efforts to provide excellent service were appreciated. It was our pleasure to ensure your comfort, and we hope to welcome you back soon.