Lounge
Check availability

Reviews of Mercure Chester North Woodhey House Hotel

3 out of 5
Mercure Chester North Woodhey House Hotel
Berwick Road West Welsh Road, Little Sutton, Ellesmere Port, England

Reviews

6.8
Rating 10 - Excellent. 68 out of 379 reviews" "
Rating 8 - Good. 122 out of 379 reviews" "
Rating 6 - Okay. 95 out of 379 reviews" "
Rating 4 - Poor. 61 out of 379 reviews" "
Rating 2 - Terrible. 33 out of 379 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Staff & service
Nothing really jumps out at me about the property
Stayed 3 nights in Mar 2020

10/10 Excellent

Jenny

Stayed 3 nights in Feb 2020

4/10 Poor

Dave

Business traveller
Disliked: Property conditions & facilities, room comfort
Honest review
The staff worked hard as there weren’t enough of them, radiators not working in room 236 (complained first night nothing changed) and no hot water from shower, several people sent there food back to the kitchen from the restaurant. Front of house in restaurant greeted people saying “sit anywhere bruv” This stay reminded me of Faulty towers.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Clean hotel just needs updating in the rooms
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Functional, lacking atmosphere
Not the place for a romantic weekend, but functional and pretty good if you have a dog.
Stayed 2 nights in Feb 2020
Response from Reception. on 7 Mar 2020
Thank you for leaving a review.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Friendly staff on reception. Fire alarm rung at breakfast and staff should have come out of kitchen to offer guidance. Breakfast cold and limited choice
Stayed 1 night in Feb 2020
Response from Reception on 7 Mar 2020
Thank you for the review. We apologies for the inconvenience caused by the alarm.

10/10 Excellent

Jess, Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a very fancy atmosphere without making me feel completely out of place. we had a room on the corner of the building and had two windows, it was lovely.
Stayed 1 night in Feb 2020
Response from Reception on 7 Mar 2020
Thank you for leaving a review, we really appreciate it.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Avnish

Liked: Staff & service, room comfort
Mediocre hotel, great location
Room we had was not great, looks like rooms need to be renovated, We were upgrade to a suite which was only better in size 2 plug sockets for the room of which 1 was used for the kettle
Stayed 2 nights in Feb 2020
Response from Reception on 7 Mar 2020
Thank you for leaving a review. We will address those issues.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Reception on 7 Mar 2020
Thank you for leaving a score

6/10 Okay

Verified traveller

Business traveller
Comfortable room but luke warm food
Everything was fine apart from the temperature of the food. I phoned to order my food and said I would like it in my room and I would collect it. When I went downstairs it was just open on a tray with no cover in reception. I felt it and it was just warm. I asked for a cover but they were unable to find a lid or a piece of foil to cover it with so I had to walk to the lift to 2nd floor and to room 315 I think! The food was barely warm and the carrots and broccoli were hard. Not satisfactory. I thought there was no point in complaining as they didn’t seem to care. I shall not be eating there again.
Stayed 1 night in Feb 2020
Response from Reception on 7 Mar 2020
Thank you for leaving a review. We will address the following issues.

10/10 Excellent

Steve, Birkdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, nice big hotel and car park, comfortable room, breakfasts was superb
Stayed 1 night in Feb 2020
Response from Reception on 7 Mar 2020
Thank you for leaving a review, we appreciate it.

10/10 Excellent

DA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Reception on 7 Mar 2020
Thank you for leaving a score!

8/10 Good

Nicky, Liverpool

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel actually a hidden gem. The staff are amazing too!! From Michaela and the other lady in reception to Mark the barman and the guy at breakfast all so helpful and a true asset to this hotel. Lovely pool area and a great steam room and sauna too. The changing rooms do need a bit of tlc but my only gripe. Room was quite large with really nice bedding and fittings. Large bathroom with a great shower too. The staff can’t do enough for you at this hotel and we will definitely return again and again. Breakfast was amazing with plenty of choice and again a nice young man who was friendly and helpful. See you soon mercure chester North!! Thanks :)
Stayed 1 night in Feb 2020
Response from Jay on 7 Mar 2020
Thank you for the review. We are constantly working to improve. We will address these issues, and the comments will be passed to the team. Thank you!

4/10 Poor

Nick

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mercure Chester North Team on 7 Feb 2020
Thank you for taking the time to leave a review, it is much appreciated. We hope to see you again soon!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
I stayed in your hotel by myself Friday the 31st of January 2020. , booked in about 4.30 pm ish and got settled in nicely , I went down to the bar for a couple of hour which was fine then went to bed around 9 pm ish and went to sleep , I was woken by a strange women in my room stood next to my wallet and car keys looking rather shifty ? I asked her what she was doing she replied oops sorry wrong person ? I asked how she got into my room she said down stairs had issued a key ? How could this happen she didn’t know my name and definitely didn’t look like me ? I asked her for the key in which she gave it to me and left quite quickly , I rang down stairs with no answer , I looked my door again and stuck a chair behind it , I didn’t sleep at all that night for this reason , she was stood next to my wallet n car keys and there was obviously something on her mind like sterling them , my car is a brand new Mercedes AMG too , I left at 8 am the following morning in which I asked for management to complain , no management was in ? The gent I spoke to on your desk was called Jacob in which he said he would get management to ring me and here we are on Monday after chasing them every day and 3 times today talking to one of your staff members called michkala in which she said there not in while 10 am and would ask them to call me straight away ? No body had called ? Rang back twice and been told they are buisy ? Oh and on the way home on Saturday Jacob rang me in which he said he had just
Stayed 1 night in Jan 2020
Response from Mercure Chester North Team on 4 Feb 2020
Dear Mr Phillipson, My sincere apologies that a manger has not called you. As discussed, I passed all of the details of your complaint and concerns over to our management team yesterday and stressed the urgency to call you. I have now passed the details above to them, again with a urgent note to call you today. Kind regards Michaela

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable well placed good staff only down side was the bar was closed and no food on for the night ! Dogs made very welcome!
Stayed 1 night in Jan 2020
Response from Mercure Chester North Team on 3 Feb 2020
Thank you for taking the time to leave a review. Our apologies that the restaurant was unexpectedly closed during your stay, this will be resolved should you wish to stay with us again in the future. We are pleased that overall you had a comfortable stay.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Its was central for visiting local attractions . Chester zoo was close and local shopping was great along with great selections of restaurants
Stayed 2 nights in Jan 2020
Response from Mercure Chester North Team on 3 Feb 2020
Thank you for taking the time to leave a review. We are pleased that our hotel was a great location for the places you were visiting and hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Mercure Chester North Team on 20 Jan 2020
Thank you for taking the time to leave a review, it's much appreciated!

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
There was an 18 birthday party at the hotel. It was like a rave, the noise was so loud you could hear it all over the
Stayed 1 night in Jan 2020
Response from Mercure Chester North Team on 13 Jan 2020
Dear valued guest, Thank you for bringing this to our attention, and our apologies that the party has disturbed you during your stay with us. We always try to ensure with any party that the noise is contained within 1 room to ensure that our other guests are not affected, however it seems that this was not achieved on this occasion. I have passed your feedback onto our Operations Manager who will investigate further and put steps in place to ensure that this doesn't happen again. Kind regards Mercure Chester North Team

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Dec 2019
Response from Mercure Chester North Team on 28 Dec 2019
Thank you for your great review, we hope to see you again soon.

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast was very disappointing.
The room was tidy and clean but overly hot. It was a long time before the temperature dropped sufficiently after turning down the radiator. The breakfast was buffet in style; inadequately cooked sausages, overcooked tomatoes, overcooked fried eggs.
Stayed 1 night in Dec 2019
Response from Mercure Chester North Team on 27 Dec 2019
Thank you for your honest review, our sincere apologies that breakfast did not meet your expectations, this is not the high level of service we strive for. We have passed this information to our food and beverage manager to ensure that this is looked into and immediate improvements are made.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Well the room was clean but there was just a Net that had a hole in it, & it hadn’t been hemmed or ironed at the window It just looked like a bit of rag The bathe had rust marks around the overflow that just looked liked poo It was reported
Stayed 4 nights in Dec 2019
Response from Mercure Chester North Team on 27 Dec 2019
Thank you for your honest review, our apologies that there seemed to be some cosmetic issues with your room. We have passed this information to the relevant departments to ensure improvements are made going forward.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked 3 double rooms. Excellent check in and service. Very clean although rooms a bit dated. One of the rooms had no hot water in the morning which resulted in one couple having cool/cold showers
Stayed 1 night in Dec 2019
Response from Mercure Chester North on 24 Dec 2019
Thank you for your review, we're glad that our team have provided an excellent service for you! With regards to the other points you have raised, thank you for bringing this to our attention, we will ensure that this is passed to the relevant department. We hope to see you again soon. Happy holidays from all of the team at the Mercure Chester North!

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not up to the standard I’d expect from this chain
The bed was not comfortable, the pillows were too soft. The sink in the bathroom had a crack in it and the wall could do with a lick of paint
Stayed 1 night in Dec 2019
Response from GC on 22 Dec 2019
Thank you for your review.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Dec 2019
Response from Jakub on 22 Dec 2019
Thank you for leaving review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and accessable
Quiet and clean excellent service food was well prepared and very good. Accessible to all major routes Manchester Liverpool North Wales.Nice
Stayed 2 nights in Dec 2019
Response from Jakub on 17 Dec 2019
Thank you for leaving a review, much appreciated.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent weekend from the moment we arrived
Hard to fault. Checked in at 10pm by Michaela who was just as I expect from a receptionist - cheerfully friendly, polite and efficient. Really set the tone for the weekend! Room was large, airy and spacious. A few scuff marks on walls and bathroom door but nothing to detract from overall satisfaction. Bed was large and comfortable. Good choice of cooked or continental breakfast and varied and good choice of bar snacks at lunch. Did not experience restaurant. Onky begative might be bar service. Staff varied, seemed to be seconded from other duties with differing levels of experience or ability and sometimes had to be 'tracked down'. Stock level of some items may be too low - a customer requiring replacement Baileys after being served with a dirty glass was told "we have no more Baileys" and this was still the situation 24 hrs later! Although we would think this currently popular drink would be well-stocked, the situation in no way detracted from our stay since the bar is not the main focus of our visit!
Stayed 2 nights in Dec 2019
Response from Jakub on 17 Dec 2019
Thank you for leaving a review. We will pass the comments to the staff.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Have stayed before at this hotel rooms are good every time had a shower there was a puddle of water on bathroom floor also they closed road to hotel at night and roadworks kept me awake also was hard to get back to hotel with road closed
Stayed 2 nights in Dec 2019
Response from Jakub on 17 Dec 2019
Thank you for leaving a review. We apologise for the inconvenience.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jakub on 17 Dec 2019
Thank you for leaving a score.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
disappointing birthday surprise
This was a weekend booked for my partners birthday and I was dissapointed and also embarrassed with the booking. It appeared that I must have booked a very cheap hotel so didn’t have the impact I wanted it to. Rooms in very poor condition holes in the carpet and the chair arms black instead of being able to see the pattern this was because of the cleanliness and wear. The breakfast was terrible and probably the worst I have had. Instead of this being a birthday celebration in actually made us fall out because it wasn’t the present and surprise expected. We have stayed at various mercure hotels that have been excellent so very very disappointed.
Stayed 2 nights in Dec 2019
Response from Jakub on 17 Dec 2019
We're really sorry that you did not have a good experience. We will definitely look into that.

2/10 Terrible

David Evans

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay far away from this place
Horrible stay and service they give my room to me and other person that storm in my room in the same time I was walking in the shower. Big concern about safety, In the room heating was not working and shower could water. Stuff rude and arrogant, I not advice to stay in here.
Stayed 2 nights in Dec 2019
Response from Jakub on 17 Dec 2019
We're really sorry about your experience. We will look into that matter.

8/10 Good

Mr D J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jakub. on 17 Dec 2019
Thank you for your score

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Mercure Chester North Team on 21 Dec 2019
Thank you for your honest review, it seems that the high standards we strive for have not been met for you on this occasion. We would love to know more details so that we can look to make improvements in the future. Should you wish to discuss your review further please don't hesitate to contact us directly and we will be happy to address your concerns. Regards Mercure Chester North Team

2/10 Terrible

Simon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here.
Would not recommend this hotel. Our room was grubby, dirty walls flake paint work, sons room had a bath with holes in rusty top, when complained and given another room it was as grubby as ours. When asked reception to order us a taxi to go out he didn’t want to said walk it will only take 15 mins, this on a rainy night. Only when my wife asked if the route was well lit, that the barman said don’t walk there has been incidents in the area,we looked this up and found them to be knife crime. We went out in our car and it took about 10 minutes, so a lot more walking. So disappointed we didn’t even bother staying for breakfast. All this after being told on arrival that we had only booked one room when my receipt said two rooms and when we got the hotel's paper work it clearly said room one of two.
Stayed 1 night in Nov 2019
Response from Jakub on 17 Dec 2019
We're really sorry about your experience. We will definitely look into that matter.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Jakub on 17 Dec 2019
Thank you for leaving a score.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay was ok ish.
The staff were very helpfull and friendly but were let down by the fact that the room and hotel were very shoddy and needed an update. Breakfast was plentiful but not the best quality. Swimming pool was occupied by a toddler swim lesson and steam room wasnt working.
Stayed 1 night in Nov 2019
Response from Mercure Chester North Team on 21 Dec 2019
Thank you for your honest review, we are pleased that our staff were friendly and helpful during your stay. However, it seems that the high standards we strive for in every area of our hotel have not been met for you on this occasion. We will addressing the issues you have raised directly with the relevant departments with a view to making improvements in the future. Regards Mercure Chester North Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Mercure Team on 23 Nov 2019
Thank you for your feedback, we hope to see you again soon. Regards Mercure Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
oom ok but everything else poor
The room was good for the price we paid but we did get an upgrade as our room was awful to begin with and smelt strongly of smoke. The pool was poor and I wouldn't bother with the steam room and sauna. It was in a very poor and desperate state the seats in the steam room were all cracked.
Stayed 2 nights in Nov 2019
Response from Mercure Chester North Team on 21 Dec 2019
Thank you for your honest review. Our apologies that the high standards we strive for have not been met for you on this occasion. In particular we apologise for the smoke smell in the room, all of our rooms are non-smoking and we will be taking steps to ensure that this doesn't happen again. We will addressing the other issues you have raised directly with the relevant departments with a view to making improvements in the future. Regards Mercure Chester North Team

6/10 Okay

Yvonne

Stayed 1 night in Nov 2019

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Mercure Team on 23 Nov 2019
Thank you for your feedback, we hope to see you again soon. Regards Mercure Team

8/10 Good

Jason

Liked: Cleanliness, room comfort
It was adequate noting special. Pool,Sauna and Gym access is a nice touch. I paid for a superior room although I dont think it wss any different from a normal room. The hotel seems to be lacking in staff nobody at the Bar or reception when we arrived and again later in the day.
Stayed 1 night in Nov 2019
Response from Mercure Chester North Team on 21 Dec 2019
Thank you for your honest review. Our apologies that the high standards we strive for have not been met for you on this occasion. In particular we are sorry that there didn't seem to be adequate staffing at the Bar and Reception when you needed assistance. Rest assured we have already taken step to address this issue. We will addressing the other issues you have raised directly with the relevant departments with a view to making improvements in the future. Regards Mercure Chester North Team

6/10 Okay

Trevor

Business traveller
Liked: Cleanliness, staff & service, room comfort
Does not live up to the Mercure image.Good Staff
The Mercure name invokes an assumed quality, but I am afraid this hotel has kerb appeal and maintenance issues and really should do better. Compared to the many Ibis hotels I stay in, this Hotel from the outside was a disappointment. Staff were great though
Stayed 1 night in Oct 2019
Response from Mercure Chester North Team on 21 Dec 2019
Thank you for your honest review, we are pleased to hear that our staff made your stay enjoyable. Please accept our apologies that the high standards we strive for in every area of our hotel have not been met for you on this occasion. We will addressing the issues you have raised directly with the relevant departments with a view to making improvements in the future. Regards Mercure Chester North Team

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Our room was over some sort of plant room and we had a constant loud noise from the plant all night which was louder in the bathroom only slightly less in the bedroom which meant we didn't sleep at all.
Stayed 1 night in Oct 2019
Response from Jakub on 17 Dec 2019
We're really sorry about your experience. We will look into that matter.

10/10 Excellent

terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked us in early, great bar and very comfortable stay, rooms so warm too!
Stayed 1 night in Oct 2019
Response from Mercure Team on 23 Nov 2019
Thank you for your feedback, we hope to see you again soon. Regards Mercure Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Jakub on 17 Dec 2019
Thank you for your feedback.

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful stay
There was no heating so very cold and on first night they didn’t have a spare heater so offered me another duvet . Plug socket and bedside light didn’t work and mould in bathroom all over ceilingsecond nite was given a little heater but for 60 per night I expected a better level of care wasn’t offered another room or money off bill
Stayed 1 night in Oct 2019
Response from Jakub on 17 Dec 2019
We're really sorry for the experience you've had. We will definitely look into that.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Jakub on 17 Dec 2019
Thank you for leaving a score.

6/10 Okay

Siobhan

Travelled with group
Liked: Staff & service, room comfort
Basic but clean & comfy
Basic 3 star accommodation which needs updating. Large room with 2 huge beds. Bed was really comfy. Bathroom a bit dated as was spa but overall good value for what it cost. Clean & comfy if that's what you're after
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is nice and clean. I stayed overnight whilst coming back from a holiday so for the price it was good for me. Not far from Cheshire Oaks shopping area and food places so that was good. Plenty of parking, a gym and pool. Overall pleasant stay.
Stayed 1 night in Oct 2019