Ratings based on 130 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great position right in middle of city

Posted 30-Dec-2014
Pros: Nice friendly staff and great position
Excellent hotel right in middle of a great vibrant city. Car parking a bit of pain some 500 yards away and difficult to get to because of one way system.Nonetheless well worth it.
2 out of 5
by A verified travellerfrom lancashire

Central

Posted 29-Dec-2014
Pros: Staff, food
Cons: Internal screens over the sash windows to drown out the noises from outside
Location: Central, lots of shops etc
Paid for an overnight stay for our special anniversary. Decided to treat ourselves by going 4 star. In all honesty cannot fault the staff and the hotel was lovely looking, but hardly slept due to being placed in a room above the Main Street, so spent all night listening to Christmas revellers till approx 4am. Really disappointed as paid a lot of money.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Wakefield

4* Hotel but 2* Food

Posted 29-Dec-2014
Pros: Well-presented, clean and welcoming. There were some nice touches in the room such as bottled water.
Cons: As above; the food in the restaurant. It purports to be a meat and fish restaurant - but a number of dishes that had unnecessary surcharges
Location: It was city centre and easy to find. Ideal for shoppers
I found the hotel welcoming , well-presented and my room was very comfortable. However, I was very disappointed with the food at the restaurant for both my evening meal and breakfast. I would recommend that visitors dine elsewhere, where food might be better cooked and presented. Visitors also need to be aware if their rooms are at the entrance side of the building, there are a number of late night bars on that street and were noisy and busy even though it was a Wednesday night stay
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wokingham

Great City centre Location

Posted 10-Nov-2014
Pros: The staff, the rooms and the breakfast!
Cons: Not much
Location: Right in the centre of Chester. It was great to be able to leave the car in the car park and explore.
The staff were very helpful and sorted out a room issue for us in minutes. Breakfast was very high standard. The hotel location is excellent and is perfect for exploring Chester.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Co Down

Good hotel in excellent situation

Posted 10-Nov-2014
Pros: Suite so comfortable. Very quiet.
Cons: All overnight bookings include breakfast.
Location: Walk out straight into city centre, close to walls, cathedral etc.
Everything in place for a good nights sleep. Suite clean and comfortable. Good size bathroom with plenty of hot water and good quality soaps.
5 out of 5
Recommended
by Andy Bfrom Wakefield

Great city centre location and excellent staff.

Posted 14-Oct-2014 on Hotels.com
Stayed here for a 2 day weekend City break in October 2014. Hotel location is superb; right in the middle of the City with everything on hand, shops, eateries, bars etc. The staff were excellent, really friendly and effecient. The hotel itself is an older hotel, but the decor is fresh and modern but still in keeping. Thoroughly recommend.
5 out of 5
Recommended
for Couples
by Ianfrom Telford

Great weekend in Chester

Posted 13-Oct-2014 on Hotels.com
Excellent service and hotel
4 out of 5
Recommended
for Business Travellers
by R Efrom Trier, Germany

Good location and excellent staff.

Posted 08-Oct-2014 on Hotels.com
Although I was staying in Chester on Business the hotel is ideally situated for vacation and sightseeing vistitors to the City being near the City walls and shops. The hotel is in need of some updating and is a little rambling inside but it is clean and comfortable. The staff are excellent and assist with any problems in a quick and friendly manner. Breakfast was very good and there is a good fresh fish restaurant.
3 out of 5
Recommended
for Couples
by A verified traveller

Honest review

Posted 07-Oct-2014 on Hotels.com
Rooms very tired and very small, extreme difficulty in accessing the bathroom
4 out of 5
Recommended
for Couples
by kwardley

This traveller left a rating score only Posted 30-Sep-2014 on Hotels.com