Ratings based on 88 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Elegant, historic hotel in city centre

Posted 29-Jul-2014
Pros: Its character and architecture - spacious, lofty rooms.
Cons: Flexible pricing for breakfast.
Location: It's in the middle of Chester, five minutes' walk from the Cathedral, just a few yards from the stairs up to the walls and close to the river.
I stayed at this hotel Friday afternoon-Monday morning; I was a member of a choir singing Cathedral services. The hotel is well located and very comfortable. I did not eat in at all, as breakfast cost £17.50 and I don't eat much at that time of day so I went to a local cafe. The hotel kindly provided tea and coffee facilities which were very welcome. The hotel does not have its own car park and uses the nearby Grosvenor Shopping centre car park. I wasn't aware of this, and was delayed on my way to Chester due to a road closure and consequent diversion through the centre of Crewe, which was a slow process. Consequently I had to park the car outside the hotel on a yellow line while I asked about parking, and having parked the car had to bring my luggage some distance. As the hotel provided internet access in the room I took my laptop, so I had that as well as my case and other bits and pieces, and I didn't have time on that occasion to make two journeys with a part load each time (as I had to attend a rehearsal in the cathedral). Paying for the car parking via the hotel gives a discount which was helpful. If I had had meals in the hotel and paid by credit card there would have been a £2 admin charge. While the location is very central and attractive, it is noisy at night as there is a night club next door. Nevertheless the stay was very pleasant and the hotel has character. The staff were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from East Sussex

Great location.

Posted 06-Jul-2014
Pros: location helpful staff
Location: great location right i city centre near to cathedral and shopping.
Great location. The staff where excellent polite and helpful. Would stay again.
4 out of 5
Recommended
for Everyone
by Jen from Cheshire

Short stay

Posted 22-Jun-2014
Great central hotel for our overnight stay in the beautiful city of Chester. All the staff were very friendly and extremely accommodating. Our room was very clean and comfortable, but we found it quite hot even with the window open. Thankfully we had a fan. We will definitely stay again but ask for a room at the back as the "club/bar" next door was noisy until the late hours!
4 out of 5
Recommended
for Everyone
by Pamela from Warwickshire

Perfect location in the middle of the city.

Posted 02-Jun-2014
Pros: Central - perfect for a first visit to the city.
Cons: The service at breakfast was extremely slow.
Location: Near cathedral, town hall, race course and river - and shops of course.
Fairly quiet despite being in the middle of the city.
4 out of 5
Recommended
for Everyone
by Kelly

Nice hotel right in the centre of Chester.

Posted 26-May-2014
Pros: Central.
Last minute deal. Had a great sleep and breakfast fab...best poached egg I've ever had.
5 out of 5
Recommended
for Families
by Sue from lethbridge Alberta

Great hotel in city centre

Posted 23-Apr-2014
Pros: We liked its position, in the centre of Chester. The room was very comfortable ,lovely big bathroom. Very quiet and clean. Helpful and friendly .
Cons: Just what we needed as a start to touring north Wales.
Location: Centre of shopping, dining, races and zoo.
The room and staff were excellent. Clean comfortable and luxurious and very quiet. The bar was pricey and didn't use the dining room , but Chester has so much to offer anyway. Looking forward to returning soon.
3 out of 5
by Carl from Bradford

Very well placed hotel

Posted 21-Apr-2014
Paid a high price for a small substandard room in what I can only describe as the attic.Very warm in the room so had to open the window which in turn led it to be noisy at about 3am. The shower screen leaked and had done for a long time. Limited head room at the side of the bed. Crisps on the floor in the corner of the room.
3 out of 5
Recommended
for Everyone
by Kate from liverpool

Nice but a few issues

Posted 21-Apr-2014
Room was well dressed and spacious but a few stains on lampshade and carpet let it down. Also bed was dreadfully creaky and really disturbed our sleep. I told reception in morning and they didn't seem fussed. Tad disappointed really for a 4 star hotel. Checking in took ages too.
4 out of 5
Recommended
for Getaway With Friends
by miriam from largs

Posted 02-Jan-2014 on Hotels.com
hotel room rather small for 2 otherwise all was fine
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 02-Jan-2014