Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Elegant, historic hotel in city centre

Posted 29-Jul-2014
Pros: Its character and architecture - spacious, lofty rooms.
Cons: Flexible pricing for breakfast.
Location: It's in the middle of Chester, five minutes' walk from the Cathedral, just a few yards from the stairs up to the walls and close to the river.
I stayed at this hotel Friday afternoon-Monday morning; I was a member of a choir singing Cathedral services. The hotel is well located and very comfortable. I did not eat in at all, as breakfast cost £17.50 and I don't eat much at that time of day so I went to a local cafe. The hotel kindly provided tea and coffee facilities which were very welcome. The hotel does not have its own car park and uses the nearby Grosvenor Shopping centre car park. I wasn't aware of this, and was delayed on my way to Chester due to a road closure and consequent diversion through the centre of Crewe, which was a slow process. Consequently I had to park the car outside the hotel on a yellow line while I asked about parking, and having parked the car had to bring my luggage some distance. As the hotel provided internet access in the room I took my laptop, so I had that as well as my case and other bits and pieces, and I didn't have time on that occasion to make two journeys with a part load each time (as I had to attend a rehearsal in the cathedral). Paying for the car parking via the hotel gives a discount which was helpful. If I had had meals in the hotel and paid by credit card there would have been a £2 admin charge. While the location is very central and attractive, it is noisy at night as there is a night club next door. Nevertheless the stay was very pleasant and the hotel has character. The staff were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from East Sussex

Great location.

Posted 06-Jul-2014
Pros: location helpful staff
Location: great location right i city centre near to cathedral and shopping.
Great location. The staff where excellent polite and helpful. Would stay again.
4 out of 5
Recommended
for Everyone
by Jen from Cheshire

Short stay

Posted 22-Jun-2014
Great central hotel for our overnight stay in the beautiful city of Chester. All the staff were very friendly and extremely accommodating. Our room was very clean and comfortable, but we found it quite hot even with the window open. Thankfully we had a fan. We will definitely stay again but ask for a room at the back as the "club/bar" next door was noisy until the late hours!
4 out of 5
Recommended
for Everyone
by Pamela from Warwickshire

Perfect location in the middle of the city.

Posted 02-Jun-2014
Pros: Central - perfect for a first visit to the city.
Cons: The service at breakfast was extremely slow.
Location: Near cathedral, town hall, race course and river - and shops of course.
Fairly quiet despite being in the middle of the city.
4 out of 5
Recommended
for Everyone
by Kelly

Nice hotel right in the centre of Chester.

Posted 26-May-2014
Pros: Central.
Last minute deal. Had a great sleep and breakfast fab...best poached egg I've ever had.
4 out of 5
Recommended
for Couples
by GM from Fareham

Ideally situated in the centre of the city

Posted 21-May-2014 on Hotels.com
We were absolutely delighted with our visit to Chester and, in particular, the location of the hotel. It was literally 100 metres walk from the centre of city shopping area and within a short walk from all the local attractions. The hotel itself was clean and comfortable and the breakfasts were very good. The restaurant has recently changed its menu to a 'Fish and Meat' restaurant and we ate in on the first night of it opening as such. The meal was OK although a little expensive for what we had so we dined out on the following two nights as there was a vast choice of very good Italian restaurants within walking distance; and at a fraction of the price of the hotel restaurant prices. Having said that, I would recommend this hotel to anyone considering a visit to Chester. If you are travelling by train, there is a special bus service from the railway station to the city centre leaving you only 100 metres walk to the hotel. Excellent for rail travellers.
4 out of 5
Recommended
for Business Travellers
by paul from barry

Great Location

Posted 16-May-2014 on Hotels.com
Hotel was great, comfortable, right in city centre. Service was good. One downfall no parking facilities but NCP car park only 5 mins away.
3 out of 5
Recommended
by Older couple from Wales

Nice staff

Posted 05-May-2014 on Hotels.com
The hotel was nice and in a great location and staff very nice. The only problem we had was our room faced a busy street with two night clubs so I'm afraid I didn't get to sleep till gone four in the morning. When we spoke to the manager in the morning he was very nice and gave us a discount. We would stay again only if we could have a room at the rear of the hotel.
3 out of 5
Recommended
for Families
by SR from Yorkshire

Posted 05-May-2014 on Hotels.com
On arrival the receptionist called her manager over as we had booked by late rooms web site. They kept looking at us and had a discussion about the room, then finally allocated us a room, stating that they were just checking they had a room. It was embarrassing The room allocated was a strange shape and the twin beds felt very crammed into the space. The bathroom appeared as large a the room area. It was clean and was OK for he night. I wouldn't have wanted to stay in there any longer. Overall it was poor value for money.
4 out of 5
Recommended
for Business Travellers
by GED

This traveller left a rating score only Posted 04-May-2014 on Hotels.com