Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Celia from Cheshire, UK

Great service, friendly staff, excellent food

Posted 25-May-2014
Pros: Food, service, friendly staff, wifi in rooms, size of rooms, facilities available.
Cons: The "art" in the garden was strange and not in keeping.
Location: Country feel, peaceful, down a lane, but close to other pubs, hotels, interesting buildings and handy for Wrexham.
We were not expecting much, and what a pleasant surprise. The hotel is well located, close to Wrexham, and yet up a country lane surrounded by green gardens and fields. The sound of birds and peaceful atmosphere was lovely on a warm Summer's evening, especially with terraces and gardens to sit in. The staff were exceptionally friendly and more professional than many 5 star top rated hotels we have stayed in. The room was extremely large, and very comfortable. The decor has been updated although it is a little less than interior designed and a little dated in taste. Somehow this did not take away from the charm of the place. I liked the uniqueness of the hotel, this is not just another corporate hotel room. There is a "spa" - small pool and gym, peaceful and adequate, not in the luxury market but again rather quaint and perfectly good. The restaurant and bar offered outstanding food, fresh, appropriate menu selection, well selected taste combinations, without being pretentious. The chef even produced handbaked cheese biscuits. Well above the usual hotel restaurant offering and not far off michelin star quality. Service again was excellent and despite the restaurant being full and eating in the bar one evening we were looked after with first rate care and attention. Wifi in the room at no extra charge was exactly as it should be. All round caring, friendly, great service, excellent food, good location with a family feel.
2 out of 5
by Ian from East Sussex

Dont bother!

Posted 07-May-2014
Pros: Got to room ready early
Cons: The rest of it ! need to emply staff that KNow about how to run Hotel and yes I can say that I have used to run The Grand IN Brighton!
Location: Chester - Loads!
They got the room ready for us which was great but after that it was all down hill! Bathroom floor dirty, lights inop, bulbs missing, no hot water, lwft waiting for service, breakfast undercooked and cold, toaster kept cutting out and when did work did not toast bread! - Overall having stayed in Hotels all over the country I was extremely dissapointed and have left feeling that Best Western - is a perfect name !!! Cowboys! WILL NOT BE STAYING AT ONE AGAIN
4 out of 5
Recommended
for Everyone
by Anne from Cardiff

Wedding

Posted 25-Mar-2014
Pros: Very attentive staff.
Cons: Can't think of anything.
Location: Site was attractive, lovely for post-wedding photos. We did not visit anywhere else as we were busy with the wedding.
We stayed two nights for a family wedding. Reception was very well organised with attentive staff.Despite the very noisy music in the dance hall after the reception our room almost directly above was really quiet. How do they do that? The only criticism was that although we had booked bed and breakfast each day it hadn't been entered in the hotel computer as such and this happened to two others in our party.Breakfast was good with choice of continental or English with fruits and yogurts, juice and tea and coffee. Shower was good and powerful though the bath would have been too slippery for me without my own shower mat!Bar area good though the draught beers were not very inspiring.
4 out of 5
Recommended
for Couples
by A verified traveller

Convenient stopover, excellent meals, lovely pool

Posted 09-Sep-2013
Pros: The hotel was set in lovely grounds and was perfect for a stopover in quiet countryside.
Cons: The bedroom we stayed in was getting tired and the bathroom needed some tlc. The bed was very comfortable.
Location: 3 miles from Wrexham with Erddig close by - need a whole day to see the Hall and all the grounds and outbuildings.
Easy to find from South, but we came in by Sat Nav from the North and had to guess which way on lane in. The hotel grounds are full of statues and lovely old trees. The hotel has a good restaurant menu and a bar menu. We chose a la carte and were pleasantly surprised. There is a lovely pool and other leisure facilities and Spa treats.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great for Weddings

Posted 28-Jun-2013
Pros: The statues
Friendly staff and lovely rooms...........................................................................................................
4 out of 5
Recommended
for Everyone
by A verified traveller

friendly staff and comfortable rooms

Posted 22-Jun-2013
We stayed here and attended a wedding. The staff were friendly and accommodating. The grounds were stunning and the room was comfortable.
3 out of 5
Recommended
by A verified traveller

Posted 21-May-2013 on Hotels.com
IT was a hotel spa, where you expect rest and relaxation, not at high school prom, which the hotel clearly could not service. We sat down for dinner at 8 did not get served until 9:45 and my medium rare steak was well done and dreadful. We sat for over 15 minutes waiting for the bill and then I finally just left, at that point I was so annoyed I thought it best to wait till morning. We were very disappointed with our stay as the hotel itself is very beautiful with attractive grounds and well maintained gardens .The rooms were fine.
4 out of 5
Recommended
for Business Travellers
by Ollie from Newry

Nice comfortable hotel

Posted 27-Apr-2013 on Hotels.com
Good hotel with wifi throughout. Good food and deals with free drinks if you book a b&b rate. Recommended.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good business stay hotel

Posted 13-Jan-2013 on Hotels.com
Good gym, pool ok, jacuzzi no longer there would be nice to see it back in place. Service very good, exec rooms the best, some rooms noisy, some rooms in need of maintenance, but overall a good best western hotel.
4 out of 5
Recommended
for Personal Event
by Alan and Sandra

Stayed over for a Wedding Function.

Posted 13-Sep-2012 on Hotels.com
Attended a wedding Function. Never been more favourably impressed by the efficiency of Service which was second to none and the food was excellent. The only one dissapointment was that the Bar staff were unable to serve COLD Draught drinks. But in the light of otherwise excellent service, the resulting dissapointment was only minor. Rooms were comfortable though decor was not pristine. I would have no hestitation in returning