Exterior

Reviews of Holiday Inn Warrington, an IHG Hotel

3 out of 5
Holiday Inn Warrington, an IHG Hotel
Woolston Grange Avenue, Woolston, Warrington, England

Reviews

8.2

Very good

Rating 10 - Excellent. 238 out of 592 reviews" "
Rating 8 - Good. 216 out of 592 reviews" "
Rating 6 - Okay. 86 out of 592 reviews" "
Rating 4 - Poor. 29 out of 592 reviews" "
Rating 2 - Terrible. 23 out of 592 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

s

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room heating didn’t work properly and the phone in the room was broken, reported to duty manager and he dis nothing about it was dismissive. Had a Hunters chicken for dinner and most it was dry and burnt, Wont stay again here.
Stayed 1 night in Apr 2023

8/10 Good

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff were absolutely marvellous. Couldnt ask for friendlier individuals.
Stayed 2 nights in Apr 2023

10/10 Excellent

Anthony

Stayed 1 night in Apr 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 3 nights in Apr 2023

8/10 Good

Katherine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely friendly and helpful. The room was spacious - the bathroom could do with a refurb but was totally functional. Dining was limited but satisfactory. Good location for work and close to shops and motorway.
Stayed 3 nights in Mar 2023
Response from IHG WARRINGTON on 30 Mar 2023
Good eveningThank you for your feedback, It great to see you enjoyed your stay.We hope to see you again soon.Kind regardsAdam

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Decent overall
It was decent. Only issues is unable to control the thermostat and the receptionists can be more clear on the £30 that is taken at check-in time as I had to ask what exactly does the charge include to be later told it's for food or drinks at the bar etc. Overall stay was comfortable and relatively clean. One bin in the bathroom did contain odd coloured waste but not a big issue as it was a pedal bin hiding it from plain sight.
Stayed 1 night in Feb 2023
Response from IHG WARRINGTON on 30 Mar 2023
Good eveningThank you for your feedback, i am unhappy that the hotel was not up to the standard we expect our guest to receive while staying with us, so please accept my sincere apologies for this.We have been implementing further training for our staff and a maintenance program.We hope that you do return to the hotel in the future.Kind regardsAdamGSM

10/10 Excellent

Chau Wan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable bed
Stayed 1 night in Feb 2023
Response from IHG WARRINGTON on 30 Mar 2023
Good eveningThank you for your feedback, its great to see that you enjoyed your stay with us.We look forward to seeing you again.Kind regardsAdam

10/10 Excellent

Gavin

Stayed 1 night in Feb 2023
Response from IHG WARRINGTON on 30 Mar 2023
Good evening Thank you for your feedback, its great to see that you enjoyed your stay.We look forward to seeing you again soon.Kind regardsAdam

10/10 Excellent

Georgie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night sleep
Just a quick Family visit. Staff were very helpful and friendly. I asked Nieve if there was a vending machine as I wanted some chocolate, she went off and found me some! I hope it wasn’t from her lunch box. She was very kind.
Stayed 2 nights in Feb 2023
Response from IHG WARRINGTON on 30 Mar 2023
Good evening Thank you for your feedback, its great to see that you enjoyed your stay.We look forward to seeing you again soon.Kind regardsAdam

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very friendly staff.
Stayed 1 night in Jan 2023
Response from IHG WARRINGTON on 30 Mar 2023
Good evening Thank you for your feedback, its great to see that you enjoyed your stay.We look forward to seeing you again soon.Kind regardsAdam

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
We stayed in a 2 double bed room and it was big comfortable and clean. Food was good and the staff were absolutely lovely, we’ve stayed in many hotels and the staff here were the nicest and most helpful yet.
Stayed 2 nights in Jan 2023
Response from IHG WARRINGTON on 30 Mar 2023
Good evening Thank you for your feedback, its great to see that you enjoyed your stay.We look forward to seeing you again soon.Kind regardsAdam

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent staff
Staff super helpful especially Trish, Doreen, and Bill in the restaurant. Only complaint that with a food allergy about half the available food options had the Mushrooms in so a little restrictive
Stayed 2 nights in Jan 2023

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, room comfort
Boxing night
Helpful staff on reception but was difficult to get through to them with a request by phone. I did receive the request when I was able to ask. The breakfast was slow and under staffed. Rooms clean comfortable but a bit dated
Stayed 1 night in Dec 2022

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except for a dog barking in next door room Not good as my guest had a serious phobia of dogs after facial injuries as a child Receptionist was understanding by contacting the occupants and offering us a change of room but it was late and we had unpacked for a three day stay so declined the offer Wakened by dog barking at 0715 . Manager was asked to at least offer a reduction on the room but he/she made no contact over the next 2 days Fortunately the dog was only booked for one night
Stayed 3 nights in Dec 2022
Response from Holiday Inn Warrington on 4 Jan 2023
Hi Ronald, thank you for taking the time to leave us feedback following your stay with us. We are sorry to hear about the problems you encountered during your stay with us, however, we do advertise that we are a dog friendly hotel and therefore we are not able to remove those with pets. We hope this won't deter you from choosing to stay with us again in the future.Kind regards,Holiday Inn Warrington

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very limited parking spaces No space in double room for sufficient chairs
Stayed 1 night in Dec 2022

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Gavin

Stayed 1 night in Dec 2022

6/10 Okay

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent, very friendly and helpful, unfortunately I was in an accessible room, and using the bathroom facilities was very difficult, couldn’t use basin as to get hot water out of the tap meant spraying water everywhere! Ended up washing with the Bath tap!
Stayed 2 nights in Dec 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Really nice hotel. Easy to getxto and plenty if parking. Only disappointment was there was a 60th party which meant we had no access to the restaurant or bar which given it was a Saturday night was a shame.
Stayed 1 night in Nov 2022

6/10 Okay

David

Liked: Cleanliness, staff & service
This is a nice hotel, with lovely staff. However, the wi-fi is rubbish, and the staff will admit that. I dislike the supposed use of a QR code to order food, which doesn’t work properly and with the appalling wi-fi is even more unusable. I always have to ask for a physical menu. IHG need to upgrade the wi-fi otherwise I will NOT stay there again

2/10 Terrible

Annabel

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we arrived, the check-in process took 55 minutes, most of which was stood in a queue. There was only one member of staff on the check-in desk who was dealing with an issue. It later emerged that there was also no manager in the hotel to fix the issue that held up the check-in for so long. Another member of staff appeared at around the 45 minute mark of being stood in the queue but he was unable to start clearing the back-log of people so we had to wait even longer in the queue. The following morning there was another wait because there was no member of staff in the dining area to check people in for breakfast. However, the cleanliness of the hotel is excellent. The rooms are very comfortable and clean. The facilities are very nice.
Stayed 1 night in Nov 2022

8/10 Good

Jessica

Stayed 1 night in Oct 2022

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best holiday Inn we’ve stayed in modern clean staff efficient and friendly food excellent great value for money
Stayed 4 nights in Oct 2022

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
I thought this hotel exchanged in abundance. Very clean. Nice rooms and toilet. I was happy there.
Stayed 1 night in Oct 2022

8/10 Good

Samiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn - Warrington
Quite location, but near M6. Plenty of free parking spaces. Big clean room with walk in shower. Friendly helpful staff. Buffet breakfast with lots of choice. No complaints whatsoever and I’ll rebook on my next trip.
Stayed 2 nights in Oct 2022

6/10 Okay

David

Stayed 1 night in Oct 2022

4/10 Poor

Paula

Business traveller
food
Hotel was okay, staff helpful, but the food was awful. we had a meal when we arrived, which was not cheap and honestly it was pretty terrible, ranks one of the worst plates of food i have ever been served.
Stayed 1 night in Oct 2022

10/10 Excellent

Anand

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Weekend
Average Room was noisy due to outside traffic Needed to keep windows open as room too hot Breakfast staff very helpful but ran out of supplies of clean plates ,cups and spoons plus food items
Stayed 3 nights in Sep 2022

6/10 Okay

Ricky

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff. Larger than average room with a big walk in shower.
Stayed 2 nights in Sep 2022

8/10 Good

Pushparaj

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Easy check in, friendly staff, limited breakfast options. Rooms were clean but dated. No options for EV charging on site
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
I have back issues and tried the bed which was very uncomfortable so I didn’t stay the night, I went elsewhere. Hotels really need to invest in their beds. If premier inn can do it I don’t understand why more expensive hotels don’t. The room was very dark too which was off putting.
Stayed 1 night in Sep 2022

10/10 Excellent

Hannah

Stayed 1 night in Aug 2022

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was OK. We ate in the restaurant but we were not happy to be told to use the QR rather than looking at a hard copy menu which was only offered to us after we had already ordered. Food up to standard when it arrived.
Stayed 1 night in Aug 2022

10/10 Excellent

K

Stayed 1 night in Aug 2022

10/10 Excellent

Desmond

Stayed 1 night in Aug 2022

10/10 Excellent

CHRISTOPHER

Stayed 1 night in Aug 2022

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, amazing and friendly staff who go above and beyond for my family amazing hotel and very child friendly could not fault.
Stayed 1 night in Aug 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Juliane

Stayed 2 nights in Jul 2022

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great for travelers although little around here
Stayed 1 night in Jul 2022

10/10 Excellent

P

Stayed 1 night in Jul 2022

2/10 Terrible

Damon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very nice stay apart from we got overcharged for our room. They charged us twice, which the hotel have still not sorted out. Has been 6 days now. Very poor customer service all round. Definitely would not stay at any holiday inn again.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Stayed 1 night in Jul 2022