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Reviews of Holiday Inn Express Chester - Racecourse, an IHG Hotel

3 out of 5
Holiday Inn Express Chester - Racecourse, an IHG Hotel
The Racecourse, New Crane Street, Chester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 1001 reviews" "
Rating 8 - Good. 368 out of 1001 reviews" "
Rating 6 - Okay. 82 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good stay
Stayed 1 night in Apr 2024

10/10 Excellent

Lucie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Chester centre, free parking and breakfast included. Great value for money and all staff were polite and helpful
Stayed 2 nights in Apr 2024

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. It’s easy to walk to everything. Clean and tidy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

Christinel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed overnight but will use again value for money .
Stayed 1 night in Mar 2024

8/10 Good

Tyler

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024

8/10 Good

Andrew paul

Stayed 1 night in Mar 2024

6/10 Okay

Leanne

Travelled with family
Disliked: Cleanliness
Chair in bedroom dirty, shower was cold, mentioned to reception and wasn’t fixed as promised. Had to be looked at my the night staff. Needed to speak to a person nicely present in the hotel whilst we were out and not present and could not get through to speak to someone, kept being put through to a call centre and being cut off.
Stayed 2 nights in Feb 2024

8/10 Good

Rajni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I can’t fault this hotel for location, parking and staff etc. but when you have a load of youths who think it’s acceptable to treat the hotel and other guests who like me have work the next day to treat it like a stay in Ibiza on a Monday night wasn’t great. The hotel did have a word and they finally by 12am was quite again!!! The breakfast has a lot a variety but the hot breakfast I mean the sausages are not that nice. But everything else is great.
Stayed 1 night in Feb 2024

6/10 Okay

Darrell

Travelled with partner
Liked: Cleanliness, amenities
Plenty of parking and also close to the centre
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Travelled with partner
Liked: Staff & service, amenities
Perfect location,easy walking distance & parking available on site. The lady on reception was extremely helpful and gave us plenty of information about the property. Only problems were the rooms could have been a bit cleaner. Stained carpets,unhoovered floor & underwear between the beds from the previous guests. The next door neighbours were uo very late having loud sex which woke us up,however we understand this can happen anywhere.
Stayed 1 night in Feb 2024

4/10 Poor

ALISON

Travelled with partner
Disliked: Cleanliness
Convenient for Chester itself. Our room was small but nowhere to put items, no drawers or proper wardrobe, Our room was very dusty around the bed. The room was warm so heeded the window open slightly but there was a lot of noise and banging outside at all hours during the night.
Stayed 2 nights in Feb 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a member of the party become very unwell, the staff were amazing and really went above and beyond to assist in any way they could.
Stayed 1 night in Jan 2024

6/10 Okay

Kingsley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great central location and the staff could not be more helpful
Stayed 2 nights in Jan 2024

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, amenities
First time staying at this hotel in Chester and very easy to park with onsite parking. Very quick check in. Very clean. Breakfast lots of options but the cooked options wasn’t up to standard for me.
Stayed 1 night in Jan 2024

6/10 Okay

jayne

Stayed 1 night in Jan 2024

10/10 Excellent

Jan

Stayed 1 night in Jan 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect!
Thought the rooms were very clean and the cleaner in the morning was very helpful. I really liked our stay and the location was perfect. In terms of breakfast it was all hot and plenty of choice. Bread was lovely. Fruit fresh. Unfortunately eggs were undercooked and sausages cremated (I know there can be kitchen mishaps but that batch should have been binned and started again!), however, it didn’t spoil my overall experience. Free hots drinks 24hr was a lovely touch and well appreciated.
Stayed 1 night in Jan 2024

10/10 Excellent

Janice

The stay was really good the breakfast could of been better it was the cooked food abit dried up but the granola and yoghurt was lovely
Stayed 1 night in Jan 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, nice clean hotel
Lovely hotel with very friendly staff. Plenty of food for breakfast. Only downside was noisy from outside the hotel at night (sounded like a heater or motor running)
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jonesies bradford
It was a great 2 day break away no worries about parking it was so easy.Hotel was grest staff great.aAll staff was so helpfull we will be back 😀 😊
Stayed 2 nights in Dec 2023

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023

8/10 Good

MR PETER STARLING

Liked: Cleanliness, staff & service, property conditions & facilities
The road noise spoiled an otherwise great stay
Great reception with advice for an evening meal at a nearby pub. Hotel well sited near the heart of Chester, it was pretty full but staff were busy cleaning and replacing buffet food when necessary. My only complaint was that in room 320 the road noise was very annoying even with the window closed, the problem seemed to be with the vent above the window which could not be fully closed. Unfortunately my wife did not feel well so we decided not to ask for a different room (not sure if one was available) I reported the issue in the morning and was told to ask for a room on the other side of the hotel ! But then told she would look into it.
Stayed 1 night in Dec 2023

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas night out with Family
Lovely hotel and great service provided
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as always. Staff very helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day break
Great stay in Holiday Inn Chester, staff very friendly, room clean and comfortable, close to centre. Inclusive breakfast varied and enjoyable, Only complaint was the Mrs snoring and farting all night, other than that a splendid stay. Would definitely recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Terrence

Stayed 2 nights in Nov 2023

10/10 Excellent

Christine

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Altine

Stayed 1 night in Dec 2023

6/10 Okay

Tim

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chester Xmas market stay
Very convenient for Chester centre , loads of parking. Good breakfast included
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean, warm and comfortable stay. The room was a good size. Nice choice of breakfast food although a few hot choices were cold. All staff were polite and friendly.
Stayed 1 night in Dec 2023

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, near city centre.
Stayed 2 nights in Nov 2023

10/10 Excellent

SHEENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are very helpful and friendly even at their absolute busiest.
Stayed 1 night in Nov 2023

10/10 Excellent

Maxine

Travelled with family
Liked: Cleanliness, amenities
Very clean and staff very friendly and helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Neil, Billericay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Comfortable, warm room. Plenty of tea and coffee.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathryn

Stayed 1 night in Nov 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for shopping and sight seeing.
Excellent position to get into the town centre. Friendly and helpful staff. Nice breakfast included with plenty of choice (both hot and cold food). Good well-lit car park ( part of the race course.)
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class
Excellent staff really helpful and friendly room was great couldn’t fault it will definitely be back 👏👏
Stayed 1 night in Nov 2023