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Reviews of Crowne Plaza Chester, an IHG Hotel

4 out of 5
Crowne Plaza Chester, an IHG Hotel
Trinity Street, Chester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1008 reviews" "
Rating 8 - Good. 338 out of 1008 reviews" "
Rating 6 - Okay. 85 out of 1008 reviews" "
Rating 4 - Poor. 32 out of 1008 reviews" "
Rating 2 - Terrible. 18 out of 1008 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good size, comfortable bed and amenities in room. Good location and lots of things to do close by.
Stayed 2 nights in Mar 2024
Response from Gaiane on 26 Mar 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

4/10 Poor

Stephen

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Gabriela Turek on 13 Mar 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon. Kind Regards, Gabriela Turek Reception Supervisor

8/10 Good

Lisa

Stayed 1 night in Feb 2024
Response from Gaiane on 26 Mar 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and nice city to visit
Stayed 1 night in Feb 2024
Response from Gaiane on 13 Feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gaiane on 13 Feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Nicki

Stayed 2 nights in Feb 2024
Response from Gaiane on 26 Mar 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

6/10 Okay

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room needed a clean on arrival
Stayed 2 nights in Jan 2024
Response from Gaiane on 2 Feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Brenda

Stayed 2 nights in Jan 2024
Response from Gaiane on 26 Mar 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

6/10 Okay

nicola

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
property is looking very tired , had a premier room but not worth the extra . location great , nice breakfast
Stayed 1 night in Jan 2024
Response from Gaiane on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Agnes

Travelled with partner
Liked: Staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Gaiane on 12 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gaiane on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eveeything was really good apart from the bacon at breakfast. It was really tough
Stayed 1 night in Jan 2024
Response from Gaiane on 2 Feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Ann

Liked: Amenities
Easy check in. Wardrobe doors need attention, not easy to open or close. The bathroom door also didnt close properly, bar area was very nice
Stayed 2 nights in Dec 2023
Response from Gaiane on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Darren

Stayed 2 nights in Dec 2023
Response from Gaiane on 22 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Lynn

Stayed 1 night in Dec 2023
Response from Gaiane on 18 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, v comfortable room, fantastic restaurant staff. We have a member of our group who has a severe food allergy & they couldn't have been more helpful & serious about it. Excellent service. Would stay here again.
Stayed 1 night in Dec 2023
Response from Gaiane on 22 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

S

Stayed 4 nights in Oct 2023
Response from Gaiane on 21 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gaiane on 21 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Niral

Travelled with family
Liked: Staff & service, room comfort
Lovely pool and service.
Really great location and excellent service. The lobby area looks great. The rooms are a bit dated, probably need a good dusting as I saw dust on the electrics next to bedside table. My 5 year old who is quite tall for her age struggled to reach over the sink to brush her teeth, so its just little things in regards to accesibility to be mindful of when travelling with a young family. Breakfast is great. Nice selection and options available on request too. Pool is nice, clean and warm. we could have spent hours more in the pool.
Stayed 2 nights in Dec 2023
Response from Gaiane on 17 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Gaiane on 17 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Susan

Stayed 1 night in Dec 2023
Response from Gaiane on 17 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back had a lovely stay thank you
Stayed 3 nights in Nov 2023
Response from Gaiane on 3 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Eilish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very stylish and comfortable. Our room was spacious and the bed enormous. The staff were superb unfailingly helpful and professional. Only drawback is the limited parking space directly owned by the hotel. However the Council-owned car park is immediately below the hotel and easily accessible.
Stayed 1 night in Nov 2023
Response from Gaiane on 3 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

gwyneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gaiane on 28 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 19 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve been Crowne Plaza, I will be going again
Stayed 1 night in Nov 2023
Response from Reception on 19 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Ifan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked staff. Reasonable prices. City centre
Stayed 1 night in Nov 2023
Response from Gaiane on 15 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

2/10 Terrible

ronnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy neighbours room full of people partying till the early hours hotel management did nothing when complaining
Stayed 2 nights in Nov 2023
Response from Gaiane on 15 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Anne M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Stay
Had a lovely break with my husband at the Crowne Plaza. Friendly staff, comfortable room and great breakfast
Stayed 3 nights in Nov 2023
Response from Gaiane on 15 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to city centre, perfect location
Stayed 1 night in Nov 2023
Response from Gaiane on 15 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities, room comfort
Really nice stay, team friendly. Brilliant location
Stayed 1 night in Nov 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Keeley-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice warm rooms the hotel is beautiful and very much up to date staff are so friendly and it’s in a very good location close to a lovely square with some nice places to eat too.
Stayed 2 nights in Nov 2023
Response from Gaiane on 8 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Room was fine with mirror lighting plug sockets conveniently located. Reception and other staff friendly and helpful. Lovely pool and jacuzzi. Breakfast just ok. Dry croissants. Would stay again. Possibly without breakfast and use a local cafe instead.
Stayed 2 nights in Nov 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Lydia

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little tired as was the bathroom, with shower over bath. Marks on carpet.
Stayed 2 nights in Oct 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Carol

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Rooms need attention
Room was dated, one light not working, net curtain at window ripped, dust in several areas, good job it wasn’t Four in a Bed! Staff all friendly and courteous. Spa and pool excellent. Food overpriced with the market next door!
Stayed 2 nights in Oct 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

Bridie

Stayed 1 night in Oct 2023
Response from Reception on 19 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Paul

Travelled with family
Liked: Staff & service
Too costly
Stay was ok. 2 rooms paid for, then had to also pay car parking which is outrageous for cost per room Breakfast was good Wallpaper in room 245 was peeling away from walls. Expected better standard for cost of room
Stayed 2 nights in Oct 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Staff on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

GIDEON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Staff on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Gaiane on 20 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in great location
Great Hotel, Super close to everything, staff were helpful. Everything accessible and room was amazing. Only thing was accessible room had a bath not wetroom which is not ideal.
Stayed 2 nights in Oct 2023
Response from Gaiane on 20 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gaiane on 20 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Fantastic location the hotel staff were very helpful and accommodating hotel was clean Beds were very comfortable. Had a good night sleep. We really enjoyed our stay at the hotel and stay in Chester. We had an excellent weekend great
Stayed 3 nights in Oct 2023
Response from Gaiane on 20 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

4/10 Poor

Jamie

Stayed 2 nights in Oct 2023
Response from Gaiane on 20 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gaiane on 8 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manage

10/10 Excellent

LM

Stayed 3 nights in Oct 2023
Response from Reception on 8 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manage

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gaiane on 6 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff.
Excellent facilities and friendly staff. We had our 5 year old son with us and every member of staff who we met engaged with him. That type of thing makes a massive difference. Restaurant is excellent as was breakfast.
Stayed 1 night in Sep 2023
Response from Reception on 25 Sept 2023
Dear Stephen,Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly.Sincerely,Gaiane ThomasFront Office Manager