“Beautiful location, with historical old building with new Spa and lovely rooms attached.”

Will come back as we found it a very relaxing experience and the food wonderful.

“Great Hotel!”

A perfect hotel with prompt room service, a choice of two restaurants - an affordable brasserie and a formal dining room and spa facilities. A comfortable retreat!

“on my list of repeat visits”

see 'travel experience'

“Beautiful old house, full of character.”

We arrived fairly late and had to wait a while to check in, but the receptionist was most apologetic and processed our booking quickly. We had room 301 in the original building, which was quite close to reception. It had a fantastic four poster bed in it and felt very atmospheric with high cealings and comfy, well-stuffed chairs. The on-suit was a little tired but very clean and looked stunning having been tiled in dark green and white and using traditional fittings. The furnishings in the main room were very "country manor" with wonderful heavy curtains across the windows, which looked out on the back gardens. We ate in the Bistro and enjoyed a well cooked and well presented meal. The staff were very friendly and helpful at all times and breakfast the following morning (also in the Bistro) was lovely, having both full English and Continental options. The only downside was the noise from the wedding party which went on quite late into the night and we were woken up several times by drunken party-goers returning to their rooms, but I suspect if you were staying in the modern extension, (which includes the Spa & Bistro) this wouldn't be such an issue. The extension is not pretty from the outside but you don't notice it from the front of the building, which is charming and set in beautiful grounds. However, the good very much outweighed the bad and we would happily return, but early enough in the day to make use of the leisure facilities! Our fault! Easy to find off of M6.

“Fantastic building”

We were totally surprised with the beautiful building seen through a great drive. It is spectacular and in very good condition. Very friendly staff and helpful. We were put in the new annexe which is convenient to the spa and modern restaurant where a very good breakfast is served. I assume that it would cost more to stay in the original building, so you need to check where your room is if you wish to stay in the original part. The new rooms are very comfortable and of a reasonable size. We would happily stay there again if we were in the vicinity.

“Worth a look at”

I stayed in the old part of the hotel which was very impressive. The room was excellent apart from being next to a main corridor so foot traffic is a problem. There was also a function on that night so we didn't get any sleep till just after midnight. Not too good for my first stay but other than that it was good.

“Great stay but”

Great stay but only after asking for a change of room as we did not want 4216 following previous reviews. Note no wifi reception in room 4117

“Avoid Room 4216”

My wife and I had booked a 2-night stay because we were attending a family reunion near Crewe. I had visited the hotel before to attend a conference but had not stayed overnight and had booked a deluxe room. On balance I was disappointed and the hotel did not meet my expectations. For me the main disappointment was the room we were allocated and I did not realise the problem until we returned late in the evening. Room 4216 is right at the end of the rather ugly glass and steel extension, next to the conference centre building. It is also obviously right next to a machinery plant room because throughout the night I was woken by the constant low-frequency vibration and rumbling noises. My poor opinion was reinforced by the fact that although the rooms are not very brightly lit, the bulb was not working in the standard lamp aon arrival, and we were told it was not possible to get a replacement until next day. I was also irked that our chosen dish from the room service menu was not available and several of the advertised channels on the TV were not working. On the positive side, the room was very clean, the bed was comfortable, and the breakfast buffet was excellent - but so they should be at this price. My advice is to refuse room 4216 if allocated and try to avoid staying when there are several wedding parties on the go.

“Shame about our reception at arrival.”

Apart from the way we were treated upon arrival, the hotel itself is fine and we would probably stay again as we have relations in the area. It is just a shame that they could not have put themselves out a bit.

“Nice building, shame about the tired decoration...”

The hotel original architecture is quite striking and the entrance drive is quite grand and only let down somewhat by the commercial car park on the right leading in to the hotel reception gate. Perhaps this could be screened off in some way. The reception staff are pleasant and efficient. Our room was located in the newer part of the hotel and is quite some distance from the reception and had we realised how far it was, we would have taken up the offer of help with our luggage. The room was on the first floor and we approached it via a stairway that would have benefitted from being introduced to a vacuum. Once in the room, it was clean, if dated in decoration. The bed was as uncomfortable as I can imagine a bed can be and the pillows likewise. The telephone at the bedside did not work and I resulted to ordering morning coffee by using my mobile. A little later in the morning, when I opened the curtains to a new day, I did find another telephone in the room that worked. The curtain opening privided the opportunity to find another phone, however, the view I saw from the window of room 4136 fell a little short in my hopes. Yet another view of a car park decorated with a good smattering of rubbish bins.