Property grounds

Reviews of Crabwall Manor & Spa, BW Signature Collection

3 out of 5
Crabwall Manor & Spa, BW Signature Collection
Parkgate Road, Mollington, Chester, England

Reviews

8.2

Very good

Rating 10 - Excellent. 310 out of 731 reviews" "
Rating 8 - Good. 243 out of 731 reviews" "
Rating 6 - Okay. 108 out of 731 reviews" "
Rating 4 - Poor. 48 out of 731 reviews" "
Rating 2 - Terrible. 22 out of 731 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
The master suite was exceptional
Stayed 1 night in Mar 2024

8/10 Good

Esther

Stayed 2 nights in Feb 2024

8/10 Good

Mathew

Travelled with partner
Liked: Cleanliness, amenities
Nice setting
Stayed 1 night in Feb 2024

2/10 Terrible

Salma

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello, Myself and my friend booked a 2 night stay with Expedia booking via Expedia. We booked a 4* as we expected a certain standard. When we arrived, we were shocked at the sullenness of the receptionist, Nicky. No smile, no greeting and only answering questions we asked. The room. We went to our room and below is a list of the discrace that followed: 1. I had requested twin bed and when we separated them, below was so much dirt, wrappers and fluff it was apparent it had not been vacumed for months. 2. The 2 lamp shades had cobwebs completing covering them. Andy the manager came and verified this. 3. The dust behind the bedsides had mildrew growing on it. It had not been dusted for months. 4.The bathroom drain system was not working so within 2 minutes of taking a shower, the bathroom was flooded. 5. The fan in the bathroom did not work. 6. The mug on the tea tray was chipped and cracked. 7. Bedside phone disappeared whilst we were out the first day. When this came up in conversation with the manager, he said " that was me, the room next door needed a phone so I came into your room and took your phone. What a disgrace. 8. The corridors had debris and rubbish from the day we arrived to the day we left. No cleaning or vacuuming had taken place. There is not enough space to give comprehensive details but would strongly advise against booking this hotel. It is not even a 1*
Stayed 2 nights in Feb 2024

4/10 Poor

Chris

Stayed 1 night in Jan 2024

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice atmosphere. Lovely property. Only drawback was the challenge of getting cases to our 1st floor room without a lift.
Stayed 3 nights in Jan 2024

8/10 Good

Caroline

We stayed for one night with our close friends, for husband's birthday. Property itself is very nice but considering the price, was disappointing to see wallpaper having been torn off the wall immediately.above headboard area. At bedtime we realised the bed duvet cover was torn/worn through in several areas too. Never had that before! Our friends said their room next door was cold and when he turned the radiator on, it leaked black liquid onto carpet. They used the fan heaters that had been put in the wardrobe, so we assume the management knew of this failing already. Our friends also had holey duvet cover, so generally linen needs inspection and replacing. This is not a budget hotel! needsDue to the fact that we arrived late afternoon for only one night, we decided not to make a fuss and enjoyed our meal in the restaurant. Next morning on check out, our friends mentioned the faulty radiator in their room but his comment was met with polite disinterest. The receptionist didnt even say that they'd get maintenance on it, so we are fairly certain theyd heard it all before. So if you are staying in rooms 30 and 31, look out for the torn wallpaper and dodgy radiator in one room! Hotel obviously needs some care and attention to detail in some areas.

10/10 Excellent

hok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay. From start to finish it was perfect! The Christmas decorations were absolutely gorgeous as well. I’ll certainly be back!
Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, and good service
Great room, and good service. The hotel had some fantastic Christmas displays.
Stayed 1 night in Dec 2023

10/10 Excellent

Oana

Liked: Cleanliness, staff & service, room comfort
very nice stay
we are returning guests and we, again, loved it now. We had the nice surprise to be permitted to use the SPA even after checking out. One heating radiatior did not fully work , so, it was a bit cold in the barthroom, but the bed was comfortable and the room
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of attention to detail
The service was excellent on check in and staff were friendly. The room was presentable and spacious but a little tired in places. The curtain was missing a few hooks so didn't meet in the middle, one of the bed side lamps didn’t work and the toilet didn’t flush very well and the shower didn’t drain quick enough. The radiator didn’t work in the room but there was a plug in heater available. There were tea and coffee making facilities available in the room but no biscuits. The breakfast was lovely in the morning, plenty of options available and staff were attentive. The spa area was ok for a leisurely swim before home, again a little tired in places, the jacuzzi area needs some attention, missing drainage covers all around it and bits left on the side. This hotel is lovely and relaxing but needs some attention to detail to be outstanding which is a massive shame.
Stayed 2 nights in Dec 2023

8/10 Good

amy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel for the price. Jacuzzi and sauna were a lovely treat. Quiet location with plenty or parking.
Stayed 1 night in Dec 2023

6/10 Okay

Ryan

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice and picturesque property. However the food and drink is extremely overpriced for what you get.
Stayed 2 nights in Dec 2023

4/10 Poor

michelle

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, room comfort
Great
This was our second stay here and each time was excellent. The staff were very friendly and helpful and the location is great for getting out and about. The decor is a little tired but this doesn’t effect the great service and amenities
Stayed 2 nights in Nov 2023

8/10 Good

Wayne

Stayed 2 nights in Nov 2023

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to Chester stusent srea. Where my daughter studies. Very peaceful. Clean. Spa area was lovley. However, thought price was a tad high. Feel there needs to be a larger seating area for breakfast . Boiling hot water for tea. Overall i.enjoyed my expereince and would rebook
Stayed 1 night in Nov 2023

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
Was a gorgeous Manor shame the room had damp patches and paint peeling We didn’t have time to use the Spa facilities. That being said I would stay here again and make the most of the Spa next time
Stayed 1 night in Nov 2023

8/10 Good

Becky

Stayed 1 night in Nov 2023

6/10 Okay

Neil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff.. Although there is a warning in the rooms, only able to get a Luke warm bath and 2 cold showers. Unfortunately the Steam room was out of order and apparently had been for over a month. Cleanliness of the sauna and the pool leave a lot to be desired as there was rubbish left on poolside from the evening before and in the sauna.
Stayed 2 nights in Nov 2023

4/10 Poor

Gary

Business traveller
Disliked: Cleanliness, staff & service
Past it's best with no staff
Stayed 2 nights in Nov 2023

2/10 Terrible

Danielle

Stayed 2 nights in Nov 2023

10/10 Excellent

Martin

Stayed 2 nights in Oct 2023

6/10 Okay

Anna

Stayed 1 night in Nov 2023

8/10 Good

Tracey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Anita

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor experience
Very disappointed we upgraded the room that was poor torn wallpaper on the walls visible dust on curtains phots taken. Tv didn’t work properly it kept glitching. The eating area next to the bar was very cold .Lots of weird looking flies . Woken on Sunday morning at 8am by fire alarm but not fire. Very poor experience.
Stayed 1 night in Oct 2023

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service
Would stay again but some decor needs updating (e.g. nets were torn). Would have expected better coffee facilities and a mini-fridge in the room, plus more/nicer toilietries.
Stayed 4 nights in Oct 2023

8/10 Good

Kelly

Stayed 1 night in Oct 2023

10/10 Excellent

Louise, sheffield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with my family. Loved the spa and gym facilities. The staff there were all so lovely. Would highly recommend this hotel. Thank you
Stayed 2 nights in Oct 2023

8/10 Good

Josh

Stayed 2 nights in Oct 2023

2/10 Terrible

Stacey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of point to make here: 1. The building is falling apart 2. Hardly any staff around at all 3. The spa facilities were okay but someone had spat all over the sauna and it was really unclean 4. The male member of staff was drooling over my wife the entire time she was in the spa 5. The room and bathroom was filthy; cobwebs, stains, dead bugs splatted on the walls 6. No water pressure in the shower 7. We didn’t sleep all night because of house ridiculously noisy it was - staff on reception shouting at 3am 8. The swimming pool is used for kids lessons so make sure you check when you go Stayed here before (about 4 years ago) and it wasn’t this bad. Not the break we expected.
Stayed 1 night in Oct 2023

8/10 Good

Janet

Liked: Staff & service, room comfort
Disliked: Cleanliness
Some good some not so good .
Two night stay partly paid for by hotel.com/ Tesco points . Superior room was very spacious . Bathroom very big but mould on edges of bath and very slow at filling the bath . No cups / spoons etc when we arrived . So overall some good some bad but could be better for price you pay .
Stayed 2 nights in Oct 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing, beautiful place and a beautiful hotel friendly staff They just ran out of breakfast so we were a little disappointed as we were looking forward to a full English
Stayed 1 night in Oct 2023
Response from General manager on 24 Oct 2023
Thank you for the feedback Julie

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from General manager on 24 Oct 2023
Thanks Stephen.

4/10 Poor

Paige

Liked: Staff & service
Disliked: Cleanliness, room comfort
Do not stay
First time staying here and was very disappointed. Cobwebs on ceiling and dust as well as the windows hanging off. However what made this a disappointing stay was the bed. I had the worst night sleep ever. The bed was so hard and not comfortable at all.
Stayed 1 night in Oct 2023
Response from General manager on 16 Oct 2023
Dear Paige,I am sorry to read that on this occasion you didn't enjoy your stay with us at Crabwall Manor Hotel & Spa.I will look into the comments tat you have share on this review with the housekeeping & maintenance departmentsRegards

10/10 Excellent

rebecca

Travelled with family
Only slept there and had breakfast but would go back anytime for longer.
Stayed 1 night in Oct 2023
Response from General manager on 16 Oct 2023
Thank you for the feedback.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good spa, spacious rooms , comfy bed, excellent breakfast. Bath took ages to fill and toilet constant dribble , bar shut by 11ish . Overall excellent value for money. Short taxi ride into Chester centre.
Stayed 1 night in Oct 2023
Response from General manager on 16 Oct 2023
Thank you Michelle.

8/10 Good

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely big room could do with some updating. Disappointed dining options were limited due to a wedding on site. Not advised prior. Had to order food in . Nice hotel overall in lovely surroundings
Stayed 1 night in Aug 2023
Response from General manager on 16 Oct 2023
Thank you Carol. All our menus are on offer, even when we have a wedding taking place. I will look into this.

10/10 Excellent

Marcie

Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from General manager on 16 Oct 2023
Thanks Laura.

6/10 Okay

Wayne

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was happy with are rooms that me party had the staff in the bar and dining room were amazing What I did not like was we didn’t get towels when needed or coffee water in the rooms Also when we checked in all four couples heard the front desk person say breakfast was 12.99 per couple, when checking out we told no it was 12.99 each person a little pricey for a breakfast
Stayed 4 nights in Oct 2023
Response from General manager on 16 Oct 2023
Thanks for the feedback Wayne. I'm sorry you must have misheard the receptions.I'm not sure what type of Full English breakfast you would get for 6.49p

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, just go elsewhere for dinner.
Hotel is nice. Spa is also nice. They never had a hair dryer for my wife so she had to go to dinner with wet hair, which I've never seen in a hotel before. Dinner is very mediocre. They served warm tea and when asked for mayo, they gave it in little packets like a pub. Ice cream was rubbish, just very basic scoops of cheap/basic stuff. Again, like a pub from the 90s. Breakfast was great though.
Stayed 1 night in Sep 2023
Response from General manager on 5 Oct 2023
Thank you for the feedback Andrew.Not sure why the room didn't have a hairdryer as this is a standard for all our room s& we do have spares at reception.Disappointed to hear about dinner, as we normally have excellent feedback on our food offering.I will speak to our chef on these comments. Glad you enjoyed the hotel & spa. We look forward to seeing you soon.Regards

8/10 Good

Ben

Liked: Staff & service, property conditions & facilities, room comfort
There were flies in the room. Couldn’t be re located asked for fly spray but none was five .
Stayed 1 night in Sep 2023
Response from General manager on 5 Oct 2023
Thanks for the feedback Ben I will share this with housekeeping Regards

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General manager on 3 Oct 2023
Thank you Craig.

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again but the bar was out of stock of ALOT of items. Would have spent more money there if these were available
Stayed 1 night in Sep 2023
Response from General manager on 3 Oct 2023
Thank you Hayley.I will look into this feedback you have shared with me.

10/10 Excellent

OLU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property and the environment including the staff and there service they are all on point apart from the room that is lack of Air condition, during proper summer time it will be disaster but if they can work on that,crabwall Manor Hotel is the best. Thanks.
Stayed 1 night in Sep 2023
Response from General manager on 20 Sept 2023
Thank you for the review