“Compact but Friendly”

The room was small but was extremely comfortable. The staff are friendly and helpful and we were surprised to find nice little touches like Bucks Fizz at the entrance of the breakfast room and fairy cakes at Reception in the afternoon. If you time your booking right there is sometimes a free happy hour in the bar.....what more could you ask for

“HHHHMMMMMMM”

This was not the worst place I have stayed in however i was a little miffed about the" check in time" the chap at the front desk was having none of it. the room was ok but the bathroom was in dire need of updating ie a poor performing electrick shower etc . But it did what it said on the can , a reasonable rate for a reasonable room. Thank you Best Western.

“If I was paying less, I'd be satisfied”

Positives: - good breakfast - polite service - comfortable bed Negatives: - Room in need of refurbishment, have stayed in cheaper B&Bs with better quality rooms. - Room small for price Overall: A bit of a dated tired hotel, my room (120) was quite different from the rooms advertised on the websites. For the price, I would expect a bit more luxury, the TV & kettle were old, the radiator scuffed and the en-suite shoe horned into the room. If I was paying half of the price, I could overlook this! The necessities were there, but not outstanding. Shame.

“Good Value”

Hotel close to Train Station and within walking distance to main area of town. City tour hop on hop off tour pick up is just around the corner opposite the station. Beautiful city with lots of photo opportunities. Definitely worth a return visit. Purchace your room with breakfast included as it is great value.

“Turn your head on this one & don't bother”

I would not recommend this hotel for multiple reasons. Firstly, there was no labeled parking area on the exterior of the hotel. I was not asked at check in if I parked a car, however I was asked at check out if I had parked? (in order to pay) Check in was poor. Not informative at all. Entrance to room was very run down. Wear and tear of the hotel is very evident. The hotel had a poor smell throughout. Our guest room smelled stale and muggy, theceiling was warped & water was leaking through the floor above our room. There were hairs in the bowl with tea bags, sugar, creamers - not what I asked for!! To provide positivity, shower was decent, however very short for taller individuals. Service in bar area was also poor, non-informative, didn't upsell or provide recommendations. I had someone else's lipstick on my wine glass! Again not what I asked for. And to make matters worse, the hotel typically goes for 1/2 the price, however as Chester was "busy" it was double the price for this stay!!!!!! I didn't get anything extra except scammed. Don't bother staying here and turn your head on this one. There are better places to stay in Chester in a very close vicinity for sure!

“Best yet!”

First time at a Best Western but would not hesitate to book again!

“"Golden Oldie" traveller very happy with hotel.”

Hotel was almost opposite rail station, very convenient. Lovely Elizabethan style building and imposing entrance. Staff were very welcoming and I was upgraded from the single room I had booked to a light, airy double room at no extra cost.The room, bed linen and towels were spotless and the room was comfortable and tea & coffee making facilities were provided. Staff gave me all the information I needed to enjoy Chester city and Chester zoo. Free shuttle bus goes from outside the station frequently to city centre, I used this a lot, although it is only about a 10 minute walk to the centre from the hotel. Breakfasts were excellent, breakfast room staff very cheerful and friendly and nothing was too much trouble. I was out most days so didn't have an evening meal at the hotel so can't comment on the evening meals and lunches. The room I had was in need of redecoration and a few minor repairs but was clean and comfortable so that made up for it. I would suggest that a good odd-job man is hired instead of the "odd bodge" man they seem to have at the moment. As a pensioner travelling alone, the staff treated me respectfully and were very helpful and friendly, I would stay at the Westminster again and would also recommend it.

“Good hotel but food expensive”

Would recommend this hotel.