“Not exactly in the centre of town.”

The public areas of the hotel are a little tired. The room was comfortable and clean, although rather small for what was described as an executive double. Full cooked breakfast buffet included, so overall pretty good value, but not very close to the centre, probably 15 minutes walk away.

“I will avoid all Best Western Hotels from now on”

There was a major fire, close to the Hotel, on the day I was due to stay. It caused major disruption; the roads and railway station were closed, and National Rail Enquiries announced that there would be no rail service into Chester, for an indefintite period. Naturally, I had to cancel all my meetings, but my attempt to postpone or cancel the booking with the Best Western Hotel was not well received. They insisted that, according to their terms and Conditions, I must forfeit the entire cost of the booking. Of course, legally, they are right. But as an excercise in customer relations, I was not impressed at all. And in the past, I have generally found their competitors to be more customer orientated, more helpful and more detirmined to hang on to loyal customers. Personally, I will avoid using any Best Western Hotel in future, and have requested my staff here and in the USA to do the same.